What changed in this filing

/stocks — the workspaceLOADING

Item 1. Business

2024-03-04 compared with 2023-03-03 · 133 added, 96 removed, 161 unchanged (59% of the section changed)

Our mission is to make communications frictionless and secure.

Zoom enables people to connect to others, share ideas, make plans, and build toward a future limited only by their imagination.

Our frictionless communications and collaboration platform started with video as its foundation, and we have set the standard for innovation ever since.

That is why Zoom is an intuitive, scalable, and secure choice for large enterprises, small businesses, and individuals alike.

We provide a unified communications and collaboration platform that delivers happiness and fundamentally changes how people interact, connecting them through frictionless and secure meetings, phone, chat, content sharing and more.

Our Developer Platform enables customers, developers, and service providers to easily build apps and integrations on top of Zoom’s industry-leading video communications and collaboration platform, with opportunities for global discovery and distribution.

Our virtual and hybrid event solutions allow users to seamlessly create and manage engaging events.

Our cloud-native platform delivers reliable, high-quality video and voice solutions that are easy to use, manage, and deploy;

provides an attractive return on investment;

and is scalable and easily integrates with physical spaces and applications.

As businesses around the world navigate a period of significant work transformation, Zoom’s ability to enable meaningful connections whether teams are in the office, at home, on-the-go, or in other locations such as a retail or manufacturing setting, is a critical differentiator.

We believe that rich and reliable communications lead to interactions that build greater empathy and trust.

We strive to live up to the trust our customers place in us by delivering a communications solution that is secure, reliable, and “just works.”

A cornerstone of our platform is Zoom Meetings, around which we provide a full suite of products and features designed to give users an easy, reliable, and innovative unified communications experience.

Users comprise both hosts, who organize video meetings, and individual attendees, who participate in those video meetings.

In 2019, we launched Zoom Phone, a cloud-based PBX system, creating a unique unified communications and collaboration platform.

Many customers also choose to implement Zoom Rooms, our software-based conference room system, which enables users to easily experience Zoom Meetings in their physical meeting spaces.

We continue to invest resources to enhance the capabilities of our platform.

For example, during fiscal year 2023 we announced Zoom Contact Center, an omnichannel contact center solution that is optimized for video and integrated right into the same Zoom experience as well as Zoom Whiteboard, a persistent whiteboard tool for team collaboration in and outside of meetings and Zoom IQ for Sales, a conversation intelligence software for Zoom Meetings, which provides sales teams with meaningful and actionable insights from their customer interactions to improve seller performance and enhance customer experiences.

As of February 2023, Zoom Mail and Calendar are generally available, which include both client experiences (Zoom Mail Client, Zoom Calendar Client) and service components (Zoom Mail Service, Zoom Calendar Service).

Lastly, we launched Zoom Virtual Agent, an AI-powered chatbot that understands customer questions and provides accurate answers quickly.

The happiness we bring is recognized by customers.

Zoom has consistently high scores across customer review sites, including Gartner Peer Insights, TrustRadius, and G2 Crowd, including being recognized as a 2022 Gartner Peer Insights Customers’ Choice for Meeting Solutions as well as for Zoom Rooms and Zoom Video Webinars and a TrustRadius Top Rated Web Conferencing Software award along with nine other recognitions.

Industry analysts also recognize our market leadership:

Gartner has named Zoom a leader in the Magic Quadrant for UCaaS for the third year in a row.

Frost & Sullivan recognized Zoom with its 2022 North American Virtual Care Customer Value Leadership Award as well as its 2022 Global SMB Customer Experience Customer Value Leadership Award.

In 2022, we were also recognized as a leader in two IDC MarketScapes for Collaboration Tools in Education (North America and Worldwide).

In addition, IDC recognized Zoom as a leader in the 2022 APAC Team Collaboration and Videoconferencing MarketScape.

Zoom also received Leader recognition in two Aragon Research Globes:

Unified Communications and Collaboration as well as Video Conferencing.

We also received Aragon’s Innovation Award for Video Conferencing for the third year in a row (2020, 2021 and 2022).

Zoom was also named to Fortune’s 2023 Most Admired Companies list for the second year in a row, and Fast Company’s 2022 Next Big Things in Tech list highlighted Zoom Events.

We have a unique model that combines viral enthusiasm for our platform with a multipronged go-to-market strategy for optimal efficiency.

Viral enthusiasm begins with our users as they experience the simplicity and reliability of our platform – it “gets out of the way” so they can focus on what they need to get done together.

This enthusiasm continues as meeting participants become paid hosts and as businesses of all sizes become our customers.

Our sales efforts funnel this viral demand into routes-to-market that are optimized for each customer opportunity, which can include our direct sales force, online channel, resellers, and strategic partners.

Our mission is to provide one platform that delivers limitless human connection.

Our culture of delivering happiness drives our mission and values and is fundamental to everything we do at Zoom.

Zoom is an intelligent, secure collaboration platform that makes connecting easier, more immersive, and more dynamic for businesses and individuals.

We’re committed to evolving our platform in ways that empower limitless human connection and solve real business problems.

All of our product innovation has a unified goal:

to help streamline the workday through effective communication and collaboration tools.

The Zoom platform makes teamwork more meaningful, drives impact with intelligence, strengthens customer relationships, and enables seamless workflows.

Additionally, trust is a cornerstone of the Zoom platform.

We equip users with a comprehensive set of tools to make their interactions safe, secure, and private.

We believe that strong security should never compromise a great user experience.

Businesses of all sizes and individuals alike choose Zoom over other industry players for several reasons:

• We care for customers at Zoom speed:

Zoom puts customers first.

We are committed to providing a platform and products that people love.

We put innovation in customers' hands quickly to serve their needs.

• Designed for hybrid work:

Zoom is the only platform designed for hybrid communication and today’s unique hybrid work needs.

• Zoom just works:

Ease of use is a core design principle, along with quality and reliability.

• Enterprise readiness:

Zoom is built to meet the needs of enterprises, with robust reliability, security, compliance, and privacy capabilities and policies.

• Cost-effective and value-focused:

The total cost of ownership of the Zoom platform, across the employee experience and customer experience, is less than that of our competitors.

• Open platform:

The Zoom developer ecosystem enables customers to choose the apps and integrations they prefer.

We offer more than 2,500 integrations, including with major software vendors.

We’re on a mission to reimagine the way we communicate and collaborate in a hybrid working world.

Zoom brings employee and customer experience together into one platform that people love to use.

Flagship products like Zoom Meetings, Zoom Phone, and Zoom Team Chat are among the core products on the platform that are critical to business communication and collaboration needs.

We strive to continue building a platform that helps people work smarter, be more engaged with work, and better connect with each other.

Artificial Intelligence (“AI”) has been core to Zoom’s product DNA over many years, grounded in our conviction that AI can make work more human by strengthening collaboration, productivity, and inclusivity.

In fiscal year 2024, Zoom continued to invest in AI and focused on three key areas regarding AI innovation:

supporting individual productivity, powering better collaboration, and helping customer-facing teams delight their customers.

We recently launched Zoom AI Companion, our smart assistant that is designed to empower workers to increase productivity, improve team effectiveness, and enhance skills.

Additionally, we introduced our federated approach to AI, which enables us to make Zoom’s AI capabilities accessible and affordable so that more people can incorporate them in their day-to-day workflows.

In line with our commitment to responsible AI, Zoom does not use customer audio, video, chat, screen sharing, attachments, or other communications (such as poll results, whiteboard, and reactions) to train Zoom’s or third-party AI models.

Zoom continues to be at the center of hybrid work.

Our continued product innovation is laser-focused on supporting a hybrid work environment, with new innovations in areas such as document collaboration, hybrid workspaces, and employee communication.

Our acquisition of Workvivo, an employee experience platform, deepened our commitment to creating a platform that is focused on connecting and engaging employees.

Unlike most Contact Center as a Service (“CCaaS”) solutions that are only optimized for voice, Zoom Contact Center is an omnichannel cloud contact center platform that is optimized for video and intentionally supports a robust suite of channels, such as voice and video, SMS, and webchat.

The result is a one-stop shop designed for customer experience leaders to deliver excellence to their customers and to strengthen workforce engagement.

The happiness we deliver is recognized by our customers.

Zoom has consistently earned high scores across customer review sites, Gartner Peer Insights, TrustRadius, and G2, including being recognized as a 2023 Top Rated Vendor in Unified Communications as a Service (“UCaaS”) by TrustRadius, and Leader badge for Zoom Contact Center by G2.

Industry analysts also recognize our market leadership across our platform and products:

Gartner has named Zoom a leader in the Magic Quadrant for UCaaS for the fourth year in a row, and Workvivo was named a leader in the Magic Quadrant for Intranet

Packaged Solutions.

Forrester published its Forrester Wave for Conversational Intelligence, where Zoom Revenue Accelerator debuted as a Strong player.

IDC named Zoom Events as a leader in its IDC MarketScape for Worldwide Virtual Events Applications.

Zoom was also named to Fortune’s 2023 Most Admired Companies list for the third year in a row, and Fast Company’s 2022 Next Big Things in Tech list highlighted Zoom Events.

Our Growth Strategy

1 unchanged sentence

• Keep our existing customers happy.

We provide happiness to our customers by giving them an experience that delights them.

We deliver happiness to our customers by giving them an experience that delights them.

We respond to customer needs with action to drive positive user experiences.

2 unchanged sentences

Our platform is designed to make it easy to host meetings.

By attracting free hosts to use our platform, we promote usage that allows hosts and their meeting attendees to experience the Zoom difference.

By attracting free users to our platform, we promote usage that allows them and their meeting attendees to experience the Zoom difference.

We complement this lead-generation model with our multipronged go-to-market strategy that integrates the viral enthusiasm for our platform with optimal routes-to-market, including direct sales representatives, online channel, resellers, and strategic partners.

This approach allows us to cost-effectively drive upgrades to our paid offering and expansion within organizations of all sizes and verticals.

• Expand within existing customers.

As organizations experience our platform and become familiar with its benefits, more teams and departments within these organizations adopt Zoom.

Our platform may begin in a line of business and then organically expand across departments.

This “land and expand” model has led to some of our largest deployments.

Customers are also purchasing services for webinars, room solutions, phone, and contact center for a complete and integrated set of communications services.

• Innovate our platform continuously.

1 unchanged sentence

We strive to deliver the best experience to our users by dedicating a portion of engineering capacity to developing on-demand, customer-requested features that would be valuable across our customer base.

Our core areas of focus will be bolstering innovation on products in the following categories:

employee experience, customer experience, core communications and generative AI.

• Drive international expansion.

2 unchanged sentences

For example, our platform works without intensive translation requirements with only a few language adjustments to our user interface and support systems.

• Expand within existing customers.

As organizations experience our platform and become familiar with its benefits, more teams and departments within these organizations adopt Zoom.

Our platform may begin in a line of business and then organically expand across departments.

This “land and expand” model has led to some of our largest deployments.

Customers are also purchasing services for webinars, room solutions, phone, and contact center for a complete and integrated set of communications services.

• Grow our developer ecosystem and continue to expand our platform.

Through the Zoom Developer Platform, we enable customers and their developers to build their own solutions with our underlying platform technology, seamlessly embed our UC platform into their own offerings, and integrate their applications across Zoom products using our extensive library of application program interfaces (“APIs”) and selection of software development kits (“SDKs”).

Through the Zoom Developer ecosystem, we enable customers and their developers to build their own solutions with our underlying platform technology, seamlessly embed our platform into their own offerings, and integrate their applications across Zoom products using our extensive library of application program interfaces (“APIs”) and selection of software development kits (“SDKs”).

Our app marketplace further extends the value and adoption of Zoom with our customers through the development and distribution of apps and integrations.

We continue to partner with video conferencing hardware and peripheral providers, and with software providers, including Palo Alto Networks, Zendesk, and Box.

We continue to partner with video conferencing hardware and peripheral providers, as well as with software providers, including Palo Alto Networks, Zendesk, and Box.

Our core products are grouped under the following categories:

Zoom One, Zoom Spaces, Zoom Events, Zoom Contact Center, Zoom AI, and Zoom Developers.

Our products are grouped under the following categories, which are further described below:

• Core Communications - Streamlining communications with an all-in-one app

• AI - Driving impact with intelligence

• Employee Experience - Making teamwork more meaningful

• Customer Experience - Strengthening customer relationships

• Developer Ecosystem - Enabling seamless workflows

Core Communications

Zoom Meetings

6 unchanged sentences

An end-to-end encryption (“E2EE”) option is available to free and paid Zoom customers globally who host meetings with up to 200 participants.

Zoom’s E2EE uses the same 256-bit AES GCM encryption that secures Zoom meetings by default,

but with Zoom’s E2EE, the meeting host generates encryption keys and uses public key cryptography to distribute these keys to the other meeting participants.

Zoom’s E2EE uses the same 256-bit AES GCM encryption that secures Zoom meetings by default, but with Zoom’s E2EE, the meeting host generates encryption keys and uses public key cryptography to distribute these keys to the other meeting participants.

Additionally, a customer managed key (“CMK”) service allows organizations to provide and manage their own encryption keys for certain customer content stored at rest in the Zoom Cloud.

2 unchanged sentences

Translated captions help to remove language barriers, connect people, and promote inclusivity in meetings and webinars.

Captions are currently available between English and the following eleven languages:

Chinese Mandarin – Simplified (beta), Dutch, French, German, Italian, Japanese (beta), Korean (beta), Portuguese, Russian, Spanish, and Ukrainian.

Zoom Phone is a cloud phone system for businesses that provides powerful private branch exchange (“PBX”) features, such as secure call routing, call queuing, call detail reports, call recording, call quality monitoring, voicemail, switch to video, and much more.

Zoom Meetings currently offers translated captions in 34 languages.

Zoom Phone is a cloud phone system for businesses that provides private branch exchange (“PBX”) features, such as secure call routing, call queuing, call detail reports, call recording, call quality monitoring, voicemail, switch to video, and much more.

Zoom Phone provides inbound and outbound calling via its support for native connectivity to the public switched telephone network (“PSTN”).

Available stand-alone, or as an optional add-on to Zoom Meetings, Zoom Phone is a core component of our modern UCaaS strategy that enables customers to replace their existing PBX solution and consolidate all of their business communications and collaboration requirements onto Zoom.

As of the fiscal year ended January 31, 2023, Zoom Phone provided native PSTN connectivity in more than 45 countries and territories.

As of January 31, 2024, Zoom Phone provided native PSTN connectivity in more than 45 countries and territories.

Zoom Phone also supports Premises Peering and Cloud Peering, which provide customers with the flexibility to keep their current PSTN service providers by redirecting existing third-party voice circuits to the Zoom Phone cloud.

12 unchanged sentences

Zoom Mail Service and Zoom Calendar Service are Zoom-hosted offerings targeted at customers with up to 50 employees.

Both the Client and Service offerings are generally available as of February 2023.

Zoom Whiteboard

Zoom Whiteboard is an interactive canvas, allowing teams to collaborate and brainstorm through the use of templates, drag and drop shapes and objects, text, diagramming tools, and integrations with third party services.

Zoom Whiteboard is a persistent collaboration tool that works across Zoom Meetings, Zoom Team Chat, Zoom Rooms for Touch, Zoom desktop and mobile apps, and web browsers.

Whiteboards can be shared with internal and external participants.

Zoom Scheduler

Zoom Scheduler makes it easier to share availability and book appointments with people outside an organization.

Zoom’s scheduling software is designed to work seamlessly with Zoom Meetings and Zoom Mail and Calendar, and integrates with Google and Microsoft 365.

Zoom AI Companion

Zoom AI Companion, launched in September 2023, is Zoom’s generative AI digital assistant that delivers real-time digital assistance to help users improve productivity and work together more effectively across Zoom Meetings, Zoom Team Chat, Zoom Email, Zoom Whiteboard and Zoom Events.

Zoom AI Companion uses a federated AI approach that incorporates Zoom’s own large language models with third-party models to deliver high-quality results and lower customer costs.

Zoom AI Companion is included at no additional cost for customers with the paid services in their Zoom user accounts.

Employee Experience

Zoom Rooms is our software-based conference room system that transforms every room – from executive offices, huddle rooms, training rooms, to broadcast studios – into a collaboration space that is easy to use, simple to deploy, and low-effort to manage.

7 unchanged sentences

Administrators can learn more about the utilization of their workspaces to support planning and optimization of their locations.

Zoom Events provide businesses with a virtual event management solution powered by the Zoom platform.

Zoom Events enable users to manage and host all types of internal and external virtual events, from small interactive sessions to multi-day and multi-track events like conferences or consumer events.

This includes the ability to create a “hub” where all of a business’ events can be listed with corresponding information about each event.

It also enables event hosts to provide ticketing and registration for attendees, and the ability to track these activities.

OnZoom is a prosumer-focused virtual event platform and marketplace for Zoom users to create, host, and monetize online events.

OnZoom is an extension of Zoom’s unified communications and collaboration platform with robust monetization (ticketing and fundraising) and simpler event management capabilities.

OnZoom is currently offered as a public beta for United States (“U.S.”) users to host and attend online events.

Zoom Docs is a dedicated, modular, AI-powered workspace for efficient, dynamic hybrid collaboration.

With Zoom Docs, users get a singular workspace designed to bring their teams together to share ideas and get more done, all powered by AI.

It helps tie together our collection of communication modalities, with online word processing now threaded throughout the Zoom platform.

Zoom Whiteboard

Zoom Whiteboard is a persistent collaboration tool that works across Zoom Meetings, Zoom Team Chat, Zoom Rooms for Touch, Zoom desktop and mobile apps, and web browsers.

Whiteboards can be shared with internal and external participants.

Zoom Notes is a new workspace to create and collaborate before, during, and after meetings.

Zoom Notes allows users to create and share content within a Zoom Meeting and collaborate with others on the call for real-time inputs—eliminating the distraction of jumping between Zoom and third-party documents and tools.

Users can even continue to work in Notes outside of meetings asynchronously and share them for collaboration anytime, anywhere.

Zoom Notes is available to all users at no additional cost.

Zoom Clips is a convenient solution for capturing both video and screen content.

Zoom Clips enables users to effortlessly and quickly record, edit, share, store, and analyze short video “clips,” as well as comment/react to other user’s clips, to keep the collaboration going.

Clips are particularly valuable when demonstrating or showcasing product features or functionalities.

Zoom Clips is included with the Zoom One plan.

Workvivo is an employee experience service that combines internal communication and engagement tools, a social intranet, and an employee app.

Workvivo provides a new way for customers to keep their employees informed, engaged, and connected.

Workvivo consists of a monthly subscription and optional add-on features for an additional fee.

Customer Experience

Zoom Contact Center

Zoom Contact Center is an omnichannel, AI powered solution that helps empower and upskill agents, improve operational effectiveness and strengthen customer relationships.

Built on Zoom’s reliable and secure platform, Zoom Contact Center enriches customer engagement by delivering highly personalized and seamless customer journeys across all channels.

Zoom Virtual Agent

Zoom Virtual Agent is an intelligent conversational AI and chatbot solution that uses natural language processing and machine learning to accurately understand and instantly resolve issues for customers.

Zoom Workforce Engagement Management

Zoom’s Workforce Engagement Management suite is designed to improve agent performance and engagement, supercharge contact center operational efficiency, reduce supervisor workloads, and ultimately deliver a better customer experience - all within a single product suite.

Zoom Revenue Accelerator

Zoom Revenue Accelerator is conversation intelligence software for Zoom Meetings and Zoom Phone, which provides sales teams with meaningful and actionable insights from their customer interactions to improve seller performance and enhance customer experiences by reconciling call analytics with CRM data.

Built on Zoom’s reliable and secure video technology, Zoom Events allows event hosts to seamlessly create and manage virtual and hybrid events of any size.

Zoom Events offers features such as event hubs, dedicated corporate event spaces, customizable registration and ticketing, attendee networking, Expo Floor and event analytics.

This comprehensive solution is designed to simplify how users manage, host, market, and report on all of their virtual and hybrid events.

Zoom Sessions

Zoom Sessions became available in January 2023, allowing customers to use the signature features of Zoom Events for a single-session event, including branded registration and event pages, live polling, surveys and chat, advanced reporting and the ability to organize upcoming and past events in one place.

Zoom Sessions allows customers to use the signature features of Zoom Events for a single-session event, including branded registration and event pages, live polling, surveys and chat, advanced reporting and the ability to organize upcoming and past events in one place.

Zoom Webinars

Zoom Webinars support interactive video presentations to large audiences from almost anywhere in the world and from many devices.

Zoom Webinars scale up to 50,000 people, including up to 1,000 interactive video panelists.

With webinars, hosts have control over the video viewing experience and attendees join to listen, learn and interact using chat, Q&A, live polling and more.

Zoom Webinars can scale up to 100,000 attendees and 1,000 interactive video panelists.

With webinars, customers have control over the video viewing experience and attendees join to listen, learn and interact using chat, Q&A, live polling and more.

Our powerful third-party integrations help users maximize usage of their webinars and expand capabilities with paid registration, marketing automation, lead nurturing, and learning management.

Zoom Contact Center

Zoom Contact Center helps businesses deliver prompt, accurate and highly personalized customer experience.

Zoom Contact Center is an omnichannel contact center solution that is optimized for video and is integrated right into the Zoom client.

Zoom Virtual Agent

It became available in January, 2023.

Zoom IQ for Sales

Zoom IQ for Sales is conversation intelligence software for Zoom Meetings and Zoom Phone, which provides sales teams with meaningful and actionable insights from their customer interactions to improve seller performance and enhance customer experiences by merging call analytics with CRM data.

Zoom Developers

Developer Ecosystem

Zoom Developer Platform

The Zoom Developer Platform enables developers, platform integrators, service providers, and customers to easily build apps and integrations that use Zoom’s video-based communications solutions across video, phone, chat, or integrate Zoom’s core technology into their products and services, with opportunities for co-marketing, discovery and distribution.

Zoom’s core technology into their products and services, with opportunities for co-marketing, discovery and distribution.

Our developer platform also allows Zoom customers to administer their accounts including managing app requests and provisioning, as well as optimizing account usage with access to dashboards and usage metrics.

3 unchanged sentences

Our App Marketplace brings together integrations built by Zoom and third-party developers, making it easy for developers to publish their apps and for customers to enhance their Zoom experience with new functionalities.

The App Marketplace features third-party integrations of Zoom into best of breed apps, Zoom Apps (third-party apps integrated into the Zoom experience) and SDK apps, including apps built by ISV program partners using our Meeting SDK.

The App Marketplace features third-party integrations connecting Zoom with best of breed apps, Zoom Apps (third-party apps integrated into the Zoom experience) and SDK apps, including apps built by ISV program partners using our Meeting SDK.

Key integrations include Google Workspace, Calendly, Slack, Microsoft Teams, Salesforce, Otter.ai, Hubspot, Asana, Kahoot!

1 unchanged sentence

Users can enrich their Zoom experience with a variety of apps that cover many use cases, including whiteboarding, project management, note-taking, gaming, and more.

Zoom Essential Apps, launched January 2023, provides access to a curated list of apps at no cost for 1 year after app activation for Zoom One Pro, Business and Business Plus users to enhance their Zoom experience such as through visual agendas, automated tools to keep meetings on track and interactive activities to add energy and fun to meetings .

Zoom Essential Apps, launched January 2023, provides access to a curated list of apps at no cost for one year after app activation for Zoom One Pro, Business and Business Plus users to enhance their Zoom experience such as through visual agendas, automated tools to keep meetings on track and interactive activities to add energy and fun to meetings.

Our Technology and Infrastructure

13 unchanged sentences

Our online channel supports high-volume, high-velocity, self-service sales.

Our marketing team’s primary objective is to create preference for our brand by leveraging our viral growth, enhancing brand perception, and engaging our users with virtual events, content, social media, and customer advisory councils.

We complement our viral growth with targeted online and out-of-home advertising.

We shifted our events strategy from in-person to online and then to hybrid as the world came out the pandemic, including hosting Zoomtopia, our annual user conference, as hybrid experience featuring both in person and virtual events to tens of thousands of attendees.

Our marketing team’s primary objective is to create preference for our brand by leveraging our brand recognition, enhancing brand perception, and engaging our users with virtual events, content, social media, and customer advisory councils.

We implement targeted online and out-of-home advertising.

Our events strategy is based on a combination of online, in-person and hybrid approaches.

Zoomtopia, our annual user conference, provides a hybrid experience for tens of thousands of in-person and virtual attendees.

Research and Development

1 unchanged sentence

We have research and development presence in China, India, Singapore and the United States, which we believe is a strategic advantage for us, allowing us to invest more in increasing our product capabilities in an efficient manner with a “follow the sun” strategy.

For information on the risks associated with our international operations, see “Risks Related to Our Business and Our Industry” under “Item 1A - Risk Factors.”

Our Competition

22 unchanged sentences

We believe our business is not materially dependent on any individual patent, trademark, copyright, trade secret, license, or other intellectual property right.

For information on the risks associated with our intellectual property, see “Item 1A - Risk Factors.”

For information on the risks associated with our intellectual property, see “Risks Related to Our Intellectual Property” under “Item 1A - Risk Factors.”

Government Regulation

2 unchanged sentences

Nevertheless, compliance with existing or future governmental regulations, including, but not limited to, those pertaining to global trade, business acquisitions, consumer and data protection, and taxes, could have a material impact on our business in subsequent periods.

For more information on the potential impacts of government regulations affecting our business, see “Item 1A - Risk Factors.”

For more information on the potential impacts of government regulations affecting our business, see “Risks Related to Laws and Regulations” under “Item 1A - Risk Factors.”

Human Capital

3 unchanged sentences

employees are represented by a labor union.

Employees in one of our non-U.S.

Employees in two of our non-U.S.

subsidiaries have the benefit of a collective bargaining agreement and are represented by a workers’ council.

4 unchanged sentences

We take happiness so seriously that we have an employee-led happiness committee and crew to facilitate and amplify our efforts to deliver happiness to our employees and customers.

Our culture of delivering happiness drives our mission, vision, and values and is fundamental to everything we do at Zoom:

Our mission is to make video communications frictionless and secure.

Our vision is to empower people to accomplish more through video communications.

We care for our community, our customers, our company, our teammates, and ourselves.

Our culture of delivering happiness drives our mission and values and is fundamental to everything we do at Zoom:

One platform that delivers limitless human connection

We care for our customers, company, communities, teammates, selves

This culture supports our hiring and serves as a competitive advantage in attracting and retaining top talent.

1 unchanged sentence

Additionally, it was named to the Variety500, an award that recognizes the most influential business leaders shaping the industry.

Zoom was also named to Newsweek’s “America's Greatest Workplaces 2023 for Diversity” list.

Diversity, Equity, and Inclusion

16 unchanged sentences

We believe maintaining a flexible working environment for our employees is a key priority.

We offer three “workstyles” for our employees (in-person, remote and hybrid) and will be allow most employees to choose their own workstyle.

Corporate Information

11 unchanged sentences

Copies of our reports on Form 10-K, Forms 10-Q, Forms 8-K, and amendments to those reports may also be obtained, free of charge, electronically through our investor relations website located at investors.zoom.us as soon as reasonably practical after we file such material with, or furnish it to, the SEC.

We announce material information to the public through a variety of means, including filings with the SEC, press releases, public conference calls, our website (www.zoom.com) and the investor relations section of our website (investors.zoom.us).

We use these channels, as well as social media, including our blog (blog.zoom.us), our Twitter account (@zoom_us), our LinkedIn page (linkedin.com/company/zoom-video-communications), our Instagram page (instagram.com/zoom), our TikTok page (tiktok.com/@zoom), and our Facebook page (facebook.com/zoomvideocommunications), to communicate with investors and the public about our Company, our products and services, and other matters.

Therefore, we encourage investors, the media, and others interested in our Company to review the information we make public in these locations, as such information could be deemed to be material information.

(investors.zoom.us).

We use these channels, as well as social media, including our blog (blog.zoom.us), our X (formerly Twitter) account (@zoom_us), our LinkedIn page (linkedin.com/company/zoom-video-communications), our Instagram page (instagram.com/zoom), our TikTok page (tiktok.com/@zoom), and our Facebook page (facebook.com/zoomvideocommunications), to communicate with investors and the public about Zoom, our products and services, and other matters.

Therefore, we encourage investors, the media, and others interested in Zoom to review the information we make public in these locations, as such information could be deemed to be material information.

Information on or that can be accessed through our websites or these social media channels is not part of this Annual Report on Form 10-K, and the inclusion of our website addresses and social media channels are inactive textual references only.

Compared sentence by sentence after normalising whitespace, quotation marks, case and digits, so re-formatting and restated figures do not read as changed language. Wording changes appear as one removal and one addition. The current filing and the prior one are authoritative.

What changed 10-K

Item 1. Business