20 unchanged sentences
Our customers' user experience is dependent on our ability to connect easily to such third-party software applications.
−Removed: We may fail to retain and expand these integrations or relationships for many reasons, including due to failures by third parties to maintain, support or secure their
−Removed: technology platforms in general and our integrations in particular, or errors, bugs or defects in such third-party technology, or changes in our technology platform.
+Added: We may fail to retain and expand these integrations or relationships for many reasons, including due to failures by third parties to maintain, support or secure their technology platforms in general and our integrations in particular, or errors, bugs or defects in such third-party technology, or changes in our technology platform.
Any such failure could harm our relationship with our customers, our reputation and brand and our business and results of operations.
29 unchanged sentences
Competition for skilled personnel is intense and we may not be successful in attracting, motivating and retaining needed personnel.
+Added: We have recently experienced efforts by a significant competitor to solicit our employees, and other competitors may take similar actions in the future.
We also may be unable to attract or integrate into our operations qualified personnel on the schedule we desire.
23 unchanged sentences
If we experience increasing demand in subscriptions, we may not be able to augment our infrastructure quickly enough to accommodate such increasing demand.
−Removed: In the event of decreases in subscription sales, certain of our fixed costs, such as for capital expenditures, may make it difficult for us to quickly adjust our expenses
+Added: In the event of decreases in subscription sales, certain of our fixed costs, such as for capital expenditures, may make it difficult for us to quickly adjust our expenses downward.
Additionally, we are continually updating our software and content, which increases expenses for us.
4 unchanged sentences
We have experienced, and may continue to experience, growth in our headcount and operations, both domestically and internationally, which has placed, and may continue to place, significant demands on our management and our administrative, operational and financial reporting resources.
−Removed: We have also experienced significant growth in the number of customers, number of transactions and the amount of tax content that our platform and solutions support.
+Added: We have also experienced significant growth in the number
+Added: of customers, number of transactions and the amount of tax content that our platform and solutions support.
Our growth will require us to hire additional employees and make significant expenditures, particularly in sales and marketing but also in our technology, professional services, finance and administration teams, as well as in our facilities and infrastructure.
1 unchanged sentence
In addition, as we seek to continue to expand internationally, we will likely encounter unexpected challenges and expenses due to unfamiliarity with local requirements, practices and markets.
−Removed: Our expenses may increase more than we plan, and we may fail to hire qualified personnel, expand our customer base, enhance our existing software, expanding our tax content, develop new solutions, integrate any acquisitions, satisfy the requirements of our existing customers, respond to competitive challenges or otherwise execute our strategies.
+Added: Our expenses may increase more than we plan, and we may fail to hire qualified personnel, expand our customer base, enhance our existing software, expand our tax content, develop new solutions, integrate any acquisitions, satisfy the requirements of our existing customers, respond to competitive challenges or otherwise execute our strategies.
If we are unable to effectively manage our growth, our business, results of operations, financial condition and cash flows would likely be harmed.
78 unchanged sentences
Although our agreements generally have disclaimers of warranties and limit our liability, a court could determine that such disclaimers and limitations are unenforceable as a matter of law and hold us liable for these errors.
−Removed: Additionally, erroneous tax determinations could result in overpayments to taxing authorities
−Removed: that are difficult to reclaim from the applicable taxing authorities or underpayments that could result in penalties.
+Added: Additionally, erroneous tax determinations could result in overpayments to taxing authorities that are difficult to reclaim from the applicable taxing authorities or underpayments that could result in penalties.
Any history of erroneous tax determinations for our customers could also harm our reputation, could result in negative publicity, loss of or delay in market acceptance of our solutions, loss of customer renewals and loss of competitive position.
31 unchanged sentences
Our remediation efforts may not be successful and could result in interruptions, delays or cessation of service.
−Removed: Although we have insurance coverage for losses associated with cyber-attacks, as with all insurance policies, there are coverage exclusions and limitations, and our coverage may not be sufficient to
−Removed: cover all possible claims, and we may still suffer losses that could have a material adverse effect on our reputation and business.
+Added: Although we have insurance coverage for losses associated with cyber-attacks, as with all insurance policies, there are coverage exclusions and limitations, and our coverage may not be sufficient to cover all possible claims, and we may still suffer losses that could have a material adverse effect on our reputation and business.
Our customers provide us with information that our solutions store, some of which may be confidential information about them or their financial transactions.
1 unchanged sentence
We have security systems and information technology infrastructure designed to protect against unauthorized access to such information.
−Removed: The security systems and infrastructure we maintain may not be successful in protecting against all security breaches and cyber-attacks, social-engineering attacks, computer break-ins, theft and other improper activity.
+Added: The security systems and infrastructure
+Added: we maintain may not be successful in protecting against all security breaches and cyber-attacks, social-engineering attacks, computer break-ins, theft and other improper activity.
Threats to our information technology security can take various forms, including viruses, worms and other malicious software programs that attempt to attack our solutions or platform or to gain access to the data of our customers or their customers.
46 unchanged sentences
As a leader in our industry for over 40 years, our brand is one of our most valuable assets, and any failure to protect our brand could cause our business to suffer.
−Removed: In addition, the promotion of our brand requires us to make substantial expenditures, and we anticipate that the expenditures will increase as our market becomes more competitive and as we
−Removed: expand into new regions.
+Added: In addition, the promotion of our brand requires us to make substantial expenditures, and we anticipate that the expenditures will increase as our market becomes more competitive and as we expand into new regions.
The demand for and cost of online and traditional advertising have been increasing and may continue to increase.
28 unchanged sentences
Concern about the strength of the economy may slow the rate at which businesses of all sizes are willing to hire an outside vendor to perform the determination and remittance of their transaction taxes and filing of related returns.
−Removed: customers and potential customers experience financial hardship as a result of a weak economy, industry consolidation or other factors, the overall demand for our solutions could decrease.
+Added: If our customers and potential customers experience financial hardship as a result of a weak economy, industry consolidation or other factors, the overall demand for our solutions could decrease.
If economic conditions worsen, our business, results of operations, financial condition and cash flows could be harmed.
32 unchanged sentences
and/or non-U.S.
−Removed: laws, including the laws governing payments to government officials, bribery, fraud, kickbacks, false claims, pricing, sales and marketing practices,
−Removed: conflicts of interest, competition, employment practices and workplace behavior, export and import compliance, economic and trade sanctions, money laundering, data privacy and other related laws.
−Removed: Any such improper actions or allegations of such acts could subject us to significant sanctions, including civil or criminal fines and penalties, disgorgement of profits, injunctions and debarment from government contracts, as well as related stockholder lawsuits and other remedial measures, all of which could adversely affect our reputation, business, results of operations and financial condition.
+Added: laws, including the laws governing payments to government officials, bribery, fraud, kickbacks, false claims, pricing, sales and marketing practices, conflicts of interest, competition, employment practices and workplace behavior, export and import compliance, economic and trade sanctions, money laundering, data privacy and other related laws.
+Added: Any such improper actions or allegations of such acts could subject us to significant sanctions, including civil or criminal fines and penalties, disgorgement of profits,
+Added: injunctions and debarment from government contracts, as well as related stockholder lawsuits and other remedial measures, all of which could adversely affect our reputation, business, results of operations and financial condition.
Any violation of economic and trade sanction laws, export and import laws, the FCPA or other applicable anti-corruption laws or anti-money laundering laws could also result in whistleblower complaints, adverse media coverage, investigations and severe criminal or civil sanctions, any of which could have a materially adverse effect on our reputation, business, results of operations and prospects.
26 unchanged sentences
Because of the inherent limitations in all control systems, no evaluation of controls can provide absolute assurance that misstatements due to error or fraud will not occur or that all control issues and instances of fraud, if any, within our company will have been detected.
−Removed: We have identified material weaknesses in our internal control over financial reporting and may experience additional material weaknesses in the future.
−Removed: Our failure to remediate these material weaknesses and maintain effective internal control over financial reporting could result in material misstatements in our financial statements, the inability to timely report our financial condition or results of operations, and investors losing confidence in our reported financial information, which may result in our stock price being adversely affected.
−Removed: Management and our independent registered public accounting firm have identified a material weakness in our internal control over financial reporting for the year ended December 31, 2020 related to an insufficient process for segregating user access to financially significant systems, which resulted in a lack of segregation of incompatible duties.
−Removed: “Controls and Procedures” included elsewhere in this Annual Report on Form 10-K.
−Removed: Although management is in the process of remediating this material weakness, we cannot assure you that the material weakness in our internal control over financial reporting will be remediated timely and that additional material weaknesses will not be identified in the future.
+Added: We previously identified and disclosed certain material weaknesses in our internal control over financial reporting in our Annual Report on Form 10-K for the year ended December 31, 2020.
+Added: These material weaknesses have since been remediated, but additional material weaknesses or significant deficiencies may be discovered in the future.
+Added: If we identify additional material weaknesses in our internal control over financial reporting, our management will be unable to assert that our disclosure controls and procedures and our internal control over financial reporting is effective.
+Added: If we are unable to assert that our internal control over financial reporting is effective, or if our independent registered public accounting firm is unable to express an unqualified opinion as to the effectiveness of our internal control over financial reporting, investors may lose confidence in the accuracy and completeness of our financial reports, the market price of our common stock could be adversely affected and we could become subject to litigation or investigations by NASDAQ, the SEC, or other regulatory authorities, which could require additional financial and management resources.
The price of our Class A common stock may fluctuate significantly, and you could lose all or part of your investment.
13 unchanged sentences
The stock markets have historically experienced price and volume fluctuations that at times have been extreme and have affected and continue to affect the market prices of equity securities of many companies.
−Removed: These fluctuations have often been unrelated or disproportionate to the operating performance of those companies.
+Added: These fluctuations have
+Added: often been unrelated or disproportionate to the operating performance of those companies.
Broad market and industry fluctuations, as well as general economic, political, regulatory and market conditions, may negatively impact the market price of our Class A common stock.
16 unchanged sentences
Compared sentence by sentence after normalising whitespace, quotation marks, case and digits, so re-formatting and restated figures do not read as changed language. Wording changes appear as one removal and one addition. The current filing and the prior one are authoritative.