What changed in this filing

/stocks — the workspaceLOADING

Item 1. Business

2025-03-06 compared with 2024-03-08 · 118 added, 94 removed, 188 unchanged (53% of the section changed)

We are a provider of outsourced digital services and next-generation customer experience to the world’s most innovative companies, helping our clients represent, protect and grow their brands.

We serve our clients to support their end customers’ urgent needs, navigate an increasingly-complex compliance landscape, handle sensitive tasks, including online content moderation and enable artificial intelligence technology and automation.

As of December 31, 2023, we served nearly 200 clients spanning established and emerging industry segments, including e-commerce, FinTech, food delivery and ride sharing, gaming, Technology, HealthTech, social media and streaming media.

Our global, omni-channel delivery model is focused on providing our clients three key services – Digital Customer Experience (“Digital CX”), Trust and Safety and Artificial Intelligence (“AI”) Services.

We serve our clients by supporting their end customers’ urgent needs, helping them navigate an increasingly-complex compliance landscape, handling sensitive tasks, including online content moderation, and enabling artificial intelligence technology and automation.

As of December 31, 2024, we supported approximately 200 clients spanning established and emerging industry sectors, including social media, e-commerce, gaming, streaming media, food delivery and ride-sharing, technology, financial services, and healthcare.

Our global, omnichannel delivery model is focused on providing our clients with three key services – Digital Customer Experience (“Digital CX”), Trust + Safety and Artificial Intelligence (“AI”) Services.

Our delivery model is tailored to meet the needs of modern businesses and digital re-inventors.

Our cloud-based technology infrastructure is designed to enable clients to set up operations quickly and seamlessly and allows clients to outsource many of their core processes throughout their company lifecycle.

We use data science, process automation and transformation, and generative AI to achieve technology-driven efficiency gains.

We believe that our distinctive culture which prioritizes investments in the training, well-being, and financial success of our frontline employees helps us attract, develop, and retain talent while differentiating our services to better serve our clients.

As we have expanded across the globe, we strive to champion our vision of operational excellence through an employee-centric culture everywhere we operate.

As of December 31, 2023, our worldwide Headcount totaled approximately 48,200 people across 28 sites in 12 countries delivering services in more than 30 languages.

Our cloud-based technology infrastructure is designed to enable us to set up and scale operations quickly and seamlessly while allowing clients to rely on us to optimize delivery across many of their core business and administrative processes.

In combination with well-trained human talent, we use data science, process automation and transformation, and generative AI to achieve technology-driven efficiency gains and improved business outcomes.

We believe our distinctive culture, which prioritizes investments in our frontline employees’ training, well-being, and financial success, helps us attract, develop, and retain talent while differentiating our services to better serve our clients.

As we expand globally, we strive to champion our vision of operational excellence through an employee-centric culture everywhere we operate.

As of December 31, 2024, our worldwide Headcount totaled approximately 59,000 people across 28 sites in 12 countries capable of delivering services in more than 30 languages.

Solutions and Services

The TaskUs platform is purpose-built and organized around three service offerings:

Digital Customer Experience, Trust and Safety and Artificial Intelligence Services.

For the fiscal year ended December 31, 2023 , Digital Customer Experience, Trust and Safety and Artificial Intelligence Services represented 66%, 20% and 14%, respectively, of our total service revenue of $924.4 million compared to 66%, 19% and 15%, respectively, of our total service revenue of $960.5 million for the year ended December 31, 2022.

Digital Customer Experience, Trust + Safety and Artificial Intelligence Services.

For the fiscal year ended December 31, 2024 , Digital Customer Experience, Trust + Safety and Artificial Intelligence Services represented 61%, 25% and 14%, respectively, of our total service revenue of $995.0 million compared to 66%, 20% and 14%, respectively, of our total service revenue of $924.4 million for the year ended December 31, 2023.

We aim to bolster our portfolio of highly complementary service capabilities by integrating consultative expertise, process automation, and technology that further expand our value proposition to clients.

This may include evaluating M&A opportunities to expand into higher value, specialized services, gain vertical market expertise, or additional capabilities and technologies.

This may include evaluating M&A opportunities to expand into higher value, specialized services, gain vertical market expertise, or acquire additional capabilities and technologies.

Digital Customer Experience

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Our Digital Customer Experience solutions include:

Omni-Channel Customer Care:

Omnichannel Customer Care:

Protecting and maintaining our clients’ brands makes up a significant portion of our Digital CX services.

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TaskUs supports outbound sales, lead research, lead generation, appointment setting, new customer outreach and activation, retention, and advanced customer conversion from free and low cost subscription/product offerings to offerings of higher value and profitability.

Our expertise in this space earned us recognition in January 2025 as a Major Contender in the Everest Group’s Sales Services PEAK Matrix® Assessment 2024.

TaskUs Digital CX Consulting :

TaskUs provides a suite of services to our clients that need assistance designing their customer experience programs and optimizing their operating environments, including D igital CX strategy, operational excellence and technology assessment & recommendations.

Trust and Safety

As a result of government regulations and cultural norms, online platforms must maintain increasingly distinct content policies in different geographies which are dynamically updated in response to the latest threats and evolving bad actor behavior.

Our Trust and Safety organization partners with clients to apply best practices to policy development and distribution, product design, quality, and training.

Trust and Safety consists of two primary areas of service:

Content Moderation and Risk and Response.

Trust + Safety

Government regulations and cultural norms require online platforms to maintain increasingly distinct content policies in different geographies, which are dynamically updated in response to the latest threats and evolving bad actor behavior.

Our Trust + Safety teams partner with clients to apply best practices to policy development and distribution, product design, quality, and training.

TaskUs was recognized as a Leader in the Everest Group’s Trust and Safety Services PEAK Matrix® Assessment 2024 and its Financial Crime and Compliance (FCC) PEAK Matrix® Assessment 2024.

Trust + Safety consists of two primary areas of service:

Content Moderation and Financial Crimes + Compliance (formerly known as Risk and Response).

Content Moderation

Content Moderation pertains to the review and disposition of user and advertiser generated content, which may include removal or labeling of policy violating, offensiv e or misleading content.

We may rely on certain technology to remove content that is commonly understood to be objectionable;

however, as a result of increasingly complex policies, decisions are often ambiguous.

Our Content Moderation experts possess deep domain knowledge, as well as broad cultural and market expertise, which helps them discern context, parse novel slang, and identify images that have been modified to intentionally avoid detection.

Content Moderation pertains to the process of monitoring, reviewing and managing user and advertiser-generated content on online platforms to ensure it complies with community guidelines, legal regulations, and platform-specific policies.

Our Content Moderation solutions help our clients create an appropriate environment for their end users while helping mitigate risks such as abuse, fraud, intellectual property violations and exploitation.

We may rely on certain technology to remove content commonly understood or defined by our client’s policies to be objectionable;

however, due to increasingly complex policies, decisions are often ambiguous.

Our Content Moderation experts possess deep domain knowledge, as well as broad cultural and market expertise, which helps them discern context, parse novel slang, and identify content that has been modified to intentionally avoid detection.

Highlights of our Content Moderation services include:

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• The Resiliency Studio:

A psychological health and safety program providing innovative interventions to bolster brain health and equip individuals with the tools to cope with the unique challenges they may encounter.

A psychological health and safety program providing innovative interventions to bolster brain health and equip individuals with the tools to cope with their unique challenges.

• Division of Wellness + Resiliency Research:

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We specialize in assessing, creating, and deploying culturally competent and comprehensive well-being tools.

Risk and Response

Risk and Response pertains to services designed to protect end users, detect and eliminate fraud, address unwanted user activity, and manage regulatory compliance.

Our Risk and Response services include:

Financial Crimes + Compliance

Financial Crimes + Compliance pertains to services designed to protect end users, detect and eliminate fraud, address unwanted user activity, and manage regulatory compliance.

Our Financial Crimes + Compliance services include:

We help safeguard client platforms while accounting for and servicing know-your-customer (“KYC”) and know-your-business (“KYB”) requirements.

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Artificial Intelligence Services

We first began supporting AI applications over a decade ago.

Today, our AI Services have increased in sophistication and complexity as AI applications have evolved in emerging industries, such as generative AI, where we have invested in specialized skills and digital innovation to meet growing demand.

With over a decade of experience, we specialize in helping clients deploy and maintain sophisticated AI solutions.

As AI capabilities have evolved—especially in areas like generative AI—we have developed specialized teams and processes to meet the growing sophistication of market demands.

We were also recognized as a Leader in the Everest Group’s Data Annotation and Labeling (DAL) PEAK Matrix® Assessment 2024.

Our teams support key stages across our customers’ machine learning lifecycle:

pre-training data collection and preparation, post-training evaluation, and continuous model assessment.

Each stage is backed by specialized quality frameworks and domain expertise.

Our Artificial Intelligence Services solutions include:

Data Annotation:

We refine large sets of training data for our clients by annotating videos, photos, audio clips and text based on their policy specifications.

The quality of this training data is based on the accuracy of our annotation and plays a large role in the success of the resulting AI algorithm.

Examples of the applications that Data Annotation powers include:

Large Language Model Support:

Providing support for generative AI development through specialized feedback, testing, maintenance and evaluation services.

Our teams combine multilingual capabilities with domain expertise across STEM fields like biology, chemistry, coding, and mathematics, to help clients refine and improve their language models through structured human feedback processes.

Data Quality Services:

Enhancing AI training datasets through precise annotation of images, video, audio, and text according to client specifications.

The accuracy of our work directly impacts the performance of our clients' AI systems and algorithms.

Our data quality services support key AI applications, including:

• Computer Vision:

Algorithms which allow a computer to interpret and analyze the visual world simulating the human eye requires millions of high-quality labeled images.

For mission critical applications, such as autonomous vehicles, these images often must be labeled down to a single pixel.

Supporting autonomous systems and visual recognition technologies through image annotation for training data.

• Natural Language Processing:

To understand the meaning of phrases, algorithms are trained with large sets of written text that has been annotated based on parts of speech, meaning and sentiment.

Video Processing:

Understanding videos requires the segmentation and recombination of two distinct training data sets—audio and visual.

The audio file must be transcribed and annotated to enable natural language processing and objects in the image files must be tagged to enable Computer Vision.

Sensor Processing:

Refining algorithms which make decisions based on sensor data requires annotated sets of sensor data from sources such as the LiDAR systems of autonomous vehicles.

We group our algorithm training services into three phases:

learning, generalizing, and predicting.

Each of the three phases of development requires distinct support methodologies including quality, training, and knowledge management.

Beyond Data Annotation:

We have begun moving up the value chain in AI Services to troubleshooting and remediation of AI applications online and in the field.

Our generative AI services span a wide range of reinforcement learning from human feedback tasks to support the development of multimodal Large Language Models (“LLMs”).

Enabling language understanding through detailed annotation of text data, including syntactic, semantic, and sentiment markup.

• Multimodal Processing:

Facilitating audio-visual AI applications through synchronized annotation of audio transcription and visual object identification.

• Sensor Data Enhancement:

Supporting autonomous systems through precise annotation of sensor data streams, including LiDAR and other sensing technologies.

AI Deployment Management in the Field:

Through our relationship with autonomous vehicle and robotic technology companies we have built capabilities in deploying and managing the performance of AI in real-world production environments.

We have built standard operating procedures to handle real-time management, troubleshooting, and emergency response.

We have also built feedback mechanisms and process improvement recommendations into our delivery models to help clients continue to adapt, improve, and evolve in their AI deployments.

We have designed and built an human-in-the-loop service that supports training AI driving models by handling complex or unusual road conditions.

The data collected helps refine the AI model to improve safety and reliability of the vehicle’s autonomous performance.

Data Collection Services:

We source and gather diverse, representative datasets across multiple languages, domains, and modalities according to client requirements.

Our global reach enables the collection of high-quality, ethically sourced data that meets precise demographic and technical specifications.

Sales and Go-To-Market

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To deliver to these standards we offer:

• Subject Matter Expertise:

We have “SME” teams in each of our primary services.

• Project Management Organization:

Our “PMO” is the linchpin between sales and operations, leading the launch process to plan, execute and deliver for client success.

• Modern Service Excellence :

We use real-time dashboards and KPI management to meet and exceed our clients’ expectations.

Our process discipline has allowed us to achieve multiple certifications and compliance standards including Service Organization Report (“SOC 2 Type 2”), ISO 27001, HITRUST and PCI-DSS.

• Agile Automation and Generative AI (TaskGPT):

We continuously strive to improve our efficiency and quality with our own technology.

We continuously strive to improve our efficiency and quality with a combination of proprietary and third-party technology.

Our Digital Innovation team focuses on rapid prototyping using lightweight technical solutions like browser-based extensions, robotic process automation, and productivity and workflow analytics.

We provide a suite of in-house tools, packaged as TaskGPT, harnessing the power of generative AI to streamline our work for maximum efficiency.

• Modern Service Excellence :

We use real-time dashboards and KPI management to meet and exceed our clients’ expectations.

Our process discipline has allowed us to achieve multiple certifications and compliance standards including Service Organization Report (“SOC 2 Type 2”), ISO 27001, HITRUST and PCI-DSS.

• Subject Matter Expertise:

We have “SME” teams in each of our primary services that have deep domain and functional knowledge.

• Project Management Organization:

Our “PMO” is the linchpin between sales and operations, leading the launch process to plan, execute and deliver for client success.

• Data Science and Analytics:

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Utilizing primarily offshore and near-shore markets is a central tenet of our service delivery strategy .

Since 88% of our revenue in 2023 wa s delivered from non-voice, digital channels or omni-channel services, we are particularly well positioned to leverage an off-shore/near-shore model.

Since 87% of our revenue in 2024 wa s delivered from non-voice, digital channels or omnichannel services, we are particularly well positioned to leverage an off-shore/near-shore model.

The Philippines is our largest off-shore market with approximately 35,500 people, or 60%, of Headcount of approximately 59,000 people worldwide.

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New geographies mean new languages and/or capabilities to offer to our clients and increasing opportunities to win new business, including clients headquartered in the new countries into which we have expanded.

We have grown from 23 sites in 10 countries in 2021 to 28 locations in 12 countries in 2023.

As of December 31, 2024, we operated across 28 locations in 12 countries in 2024.

Remote/Hybrid:

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Our success depends on our ability to attract, hire, train and retain sufficient numbers of employees in a timely fashion at our sites to support our operations.

Our employee-centric culture, our focus on employee wellness and satisfaction and our employee-centric site selection enable us to meet that challenge and motivate our employees to stay for the long term.

Our employee-centric culture, focus on employee wellness and satisfaction, and employee-centric site selection enable us to meet that challenge and motivate our employees to stay for the long term.

Our happy, motivated and hardworking employees in turn produce high-quality work for our clients.

We continually work on our company culture like it is a product we sell in the market, by listening to our employees like we listen to our clients.

We leverage this feedback to drive continuous improvement of our employee experience globally.

We continually work on our company culture by listening to our employees and leveraging their feedback to drive continuous improvement of our employee experience globally.

Our primary employee-related metric is eNPS, the barometer we use to measure employee engagement.

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Teammate Development:

We invest heavily in our teammates' personal and career development.

We believe that employees can be their best at work when they are happy, included, and empowered.

Our frontline teammates are at the center of all our strategic initiatives in our career advancement programs.

The following are the key tenets:

• Upskill teammates based on jobs to which they aspire.

• Provide a voluntary model based on self-initiative.

We want to give our teammates the power to choose to invest in a career of their choice, at their own pace.

• Produce first-day-ready leaders to fuel the growth of the organization.

• Deliver self-paced learning, space for collaboration, and skill libraries for peer-to-peer learning via a digital ecosystem.

• Mentor future leaders through a group or one-to-one program.

At TaskUs, we take pride in our People First culture and core values, which are centered around Diversity, Equity, and Inclusion (“DEI”).

We strongly believe that a team that embraces diversity of thought and perspective produces the best outcomes.

Our goal is to create an environment where every team member feels valued and empowered to bring their authentic selves to work.

By focusing on the pillars of DEI, we strive to foster innovation and drive business success.

Investing in Our People

At the heart of our strategy is an unwavering commitment to the personal and professional growth of our teammates.

We believe that this development allows for more engaged teammates, engaged teammates yield better retention, while better retention supports better performance for our clients.

Our commitment to teammate development is a strategic initiative and more - it’s a cornerstone of our culture and a powerful catalyst for our success.

We bring this commitment to life through:

Our career development program focused on providing our teammates and leaders with knowledge and skills for the career of their choice.

The program is voluntary and self-driven - giving each teammate and leader the choice to enroll and make an investment in their career and themselves.

As December 31, 2024 , more than 37,000 of our talented teammates had enrolled in the Academy since its inception, with approximately 2,400 enrollees receiving promotions during 2024 .

The key tenets of the program are:

• Upskilling for career advancement:

We provides a best-in-class digital ecosystem based on an "Education-Exposure-Experience" model to support the development journey of our teammates and leaders.

• Digital ecosystem for learning:

Our programs, spanning 12 u nique career paths, emphasize self-paced learning, collaboration spaces for peer-to-peer learning, and skills libraries - enabling teammates to learn flexibly and connect with others.

• Mentorship for growth:

Our group and one-to-one mentoring programs play a vital role in fostering learning and development.

TaskUs mentors devoted more than 4,000 h ours in support of the Academy in 2024.

• Buildings a leadership pipeline:

We develop first-day-ready leaders who are focussed on our core values to drive organizational growth.

At TaskUs, we take immense pride in living out our People First culture, a cornerstone of who we are and how we operate.

Our core values are deeply rooted in our commitment to Diversity, Equity, and Inclusion (“DEI”).

We firmly believe that when we embrace diversity of thought, experience, and perspective, we unlock the potential for groundbreaking innovation, exceptional outcomes, and lasting success.

Our DEI strategy is built on key pillars representing our unwavering dedication to these values.

These pillars guide us in embedding equity into our processes, amplifying diverse voices, and creating opportunities for all.

They help us ensure that every teammate, regardless of background, has a pathway to thrive and succeed.

The key pillars of our DEI strategy consist of the following:

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Consistently evaluating and gauging the effectiveness of DEI initiatives by analyzing data and gathering feedback to pinpoint areas for enhancement and propel advancement.

As of December 31, 2023, women made up 50% of our workforce and 47% of our managers at all levels.

As of December 31, 2023 , we served nearly 200 clients, the majority of which are innovative technology companies in attractive, high growth industry verticals, including social media, e-commerce, gaming, streaming media, food delivery and ride sharing, Technology, FinTech and HealthTech.

We work with a broad range of clients in different stages of their lifecycle, ranging from start-up companies to well-capitalized and established public companies with scaled operations.

Many of our clients retain us on a non-exclusive basis.

As of December 31, 2024, women comprised 49% of our workforce and 46% of our managers at all levels.

We identify emerging and high-growth industry verticals or enterprise brands going through transformative changes, and find attractive solutions to address these clients’ needs.

We have a demonstrated track record of scaling in the industries that we target, working with a broad range of clients in different stages of their lifecycle, ranging from hyper-growth companies to well-capitalized and established public companies with scaled operations.

As of December 31, 2024 , we supported approximately 200 clients, most of which are innovative companies in attractive, high growth industry verticals, including social media, e-commerce, gaming, streaming media, food delivery and ride sharing , technology, financial services, and healthcare.

During 2024, we generated revenue in excess of $1.0 million from 102 of these clients, the number of clients using multiple service lines increased to 64, and we signed agreements to support 39 new clients.

Our top 10 and top 20 clients accounted for 56% and 68% of our revenue for the fiscal year ended December 31, 2024 , respectively.

Our largest client, Meta, generated 22% of our revenue for the fiscal year ended December 31, 2024 .

We have multiple agreements across several lines of business with our largest client, which generally include a description of the services provided by TaskUs, invoicing and payment terms, the number of TaskUs employees to be assigned to a given campaign in each location in which the work is performed, our service level obligations, client obligations for providing headcount forecasting and notice in the event of changes in volume, and renewal and termination provisions, including termination for convenience subject to advance notice requirements of varying length.

Under these agreements, our fees are generally subject to minimums and maximums, depending on whether the actual volume of services provided falls below or exceeds periodic volume forecasts provided by these clients.

We have multiple agreements across several lines of business and geographies supporting multiple divisions within our largest client’s global operations.

Under our client agreements, our fees are generally subject to minimums and maximums, depending on whether the actual volume of services provided falls below or exceeds periodic volume forecasts provided by these clients.

Many of our clients retain us on a non-exclusive basis and these agreements generally include renewal and termination provisions, including termination for convenience clauses subject to advance notice requirements of varying length.

Our Competition

We compete in a large, rapidly changing, and fragmented global market which includes onshore and offshore business process outsourcing providers, information technology service providers, consulting firms, and in-house departments of our target clients.

We believe the principal competitive factors in our business include company culture;

We compete in a large, rapidly changing, and fragmented global market that includes onshore, nearshore and offshore business process outsourcing providers, information technology service providers, consulting firms, and our target clients’ in-house operations.

We believe the principal competitive factors that drive decisions by clients include:

expertise in the vertical industries our clients operate in;

ability to apply technology to improve efficiency and quality;

company culture ;

ability to act as partners and support innovation;

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scalability and global coverage;

ability to apply technology to improve efficiency and quality;

We identify emerging industry verticals or those going through transformative changes, and we find attractive sub-segments to address these clients’ needs.

We have a demonstrated track record of scaling in the industries that we target.

Unlike traditional outsourced providers, whose voice-based solutions largely cater to telecommunications, cable and financial services companies, we provide a global, omni-channel delivery model focused on supporting digital solutions.

We believe companies choose TaskUs because of our deep expertise in working with the world’s most innovative companies , corporate culture, leading employee wellness programs, high quality teammates and strong employee engagement, understanding of complex and rapidly changing industry dynamics, differentiated tech-enabled offerings combined with value added consulting services, and proven ability to rapidly scale.

and competitive value and pricing.

Our global, omnichannel delivery model is focused on combining leading technologies with well-trained human talent to provide innovative solutions.

We believe companies choose TaskUs because of our deep expertise in working with the world’s most innovative companies , corporate culture, speed and agility, leading employee wellness programs, high-quality teammates, strong employee engagement, understanding of complex and rapidly changing industry dynamics, differentiated tech-enabled offerings combined with value-added consulting services, and proven ability to rapidly scale.

Intellectual Property

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We rely on a combination of laws, security and confidentiality procedures, and contractual provisions to protect our intellectual property and proprietary information.

We require our employees to enter into written agreements upon the commencement of their relationships with us, which assign to us all deliverables and work product made, developed or conceived by them in connection with their employment or provision of services, including the intellectual property rights therein.

We require our employees to enter into written agreements upon the commencement of their relationships with us, which assign to us all deliverables and work product made, developed or conceived by them during their employment or provision of services, including the intellectual property rights therein.

These agreements also provide that any confidential or proprietary information disclosed or otherwise made available by us remains confidential.

We also enter into confidentiality and non-disclosure agreements with our clients.

These customary agreements cover our use of our clients’ software systems and platforms as our clients often own the intellectual property in the products we develop for them.

Furthermore, we sometimes grant a perpetual, worldwide, royalty-free, nonexclusive, transferable and irrevocable license to our clients to use our pre-existing intellectual property, but only to the extent necessary in order to use the software or systems we develop for them.

These customary agreements cover our use of our clients’ confidential information which is often defined to include our clients’ software systems and platforms.

When agreements require TaskUs to develop software specifically for our clients that include any of our pre-existing intellectual property, we grant a perpetual, worldwide, royalty-free, nonexclusive, transferable and irrevocable license to our clients to use our pre-existing intellectual property that is embedded in the software developed for them, but only to the extent necessary in order to use the software or systems we develop for them.

We have registered or are registering various trademarks and service marks in the United States and other countries.

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If we fail to comply with any applicable laws and regulations, we may be restricted in our ability to provide services, and may also be the subject of civil or criminal actions involving penalties, any of which could have a material adverse effect on our operations.

See “Risk Factors—Risks Related to Our Business and Industry—Our business is subject to a variety of U.S.

federal and state, as well as international laws and regulations, including those regarding data privacy and security, and we or our clients may be subject to regulations related to the processing of certain types of sensitive and confidential information.

Any failure to comply with applicable data privacy and security laws and regulations could harm our business, results of operations and financial condition.”

See “Risk Factors—Risks Related to Our Business and Industry—Our business is subject to a variety of state, federal and international laws and regulations, including those related to data privacy and security, and we or our clients may be subject to regulations related to the processing of certain types of personal and sensitive information.

These laws impose strict requirements on the collection, storage and sharing of personal and sensitive data.

Non-compliance by us or our clients could result in legal consequences, including fines, penalties and reputational damage.

Additionally, breaches of regulatory requirements could result in litigation, increased scrutiny from regulatory bodies and loss of customer trust, all of which may adversely affect our business, financial condition, operational results and long term prospects.”

Several of our sites in the Philippines, India, Mexico and Croatia receive tax incentives based on our compliance with specific criteria.

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Anti-Corruption

The Foreign Corrupt Practices Act (“FCPA”) prohibits United States businesses and their representatives from offering to pay, paying, promising to pay or authorizing the payment of money or anything of value to a foreign official in order to influence any act or decision of the foreign official in his or her official capacity or to secure any other improper advantage in order to obtain or retain business.

The Foreign Corrupt Practices Act of 1977, as amended (“FCPA”) prohibits United States businesses and their representatives from offering to pay, paying, promising to pay or authorizing the payment of money or anything of value to a foreign official in order to influence any act or decision of the foreign official in his or her official capacity or to secure any other improper advantage in order to obtain or retain business.

The FCPA also obligates companies whose securities are listed in the United States to comply with accounting provisions requiring us to maintain books and records, which in reasonable detail, accurately and fairly reflect the transactions and dispositions of the assets of the corporation, including international subsidiaries, if any, and to devise and maintain a system of internal accounting controls sufficient to provide reasonable assurances regarding the reliability of financial reporting and the preparation of financial statements.

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Our SEC filings are also available on our website at ir.taskus.com as soon as reasonably practicable after they are filed with or furnished to the SEC.

Our website and the information contained on or connected to that site are not incorporated into this Annual Report on Form 10-K.

Our website and the information contained on or connected to that site are not incorporated into this Annual Report.

Compared sentence by sentence after normalising whitespace, quotation marks, case and digits, so re-formatting and restated figures do not read as changed language. Wording changes appear as one removal and one addition. The current filing and the prior one are authoritative.

What changed 10-K

Item 1. Business