REGIS CORP 10-K

Item 8. Financial Statements and Supplementary Data Index to Consolidated Financial Statements: Report of Independent Registered Public Accounting Firm (PCAOB ID: 248 ) 46 Consolidated Balance Sheets as of June 30, 2024, and 2023 47 Consolidated Statements of Operations for each of the three years in the period ended June 30, 2024 48 Consolidated Statements of Comprehensive Income (Loss) for each of the three years in the period ended June 30, 2024 50 Consolidated Statements of Shareholders' Equity (Deficit) for each of the three years in the period ended June 30, 2024 51 Consolidated Statements of Cash Flows for each of the three years in the period ended June 30, 2024 52 Notes to Consolidated Financial Statements 53 45 Table of Contents Report of Independent Registered Public Accounting Firm Board of Directors and Shareholders Regis Corporation Opinion on the financial statements We have audited the accompanying consolidated balance sheets of Regis Corporation (a Minnesota corporation) and subsidiaries (the “Company”) as of June 30, 2024 and 2023, the related consolidated statements of operations, comprehensive income (loss), shareholders’ equity (deficit), and cash flows for each of the three years in the period ended June 30, 2024, and the related notes (collectively referred to as the “financial statements”). In our opinion, the financial statements present fairly, in all material respects, the financial position of the Company as of June 30, 2024 and 2023 and the results of its operations and its cash flows for each of the three years in the period ended June 30, 2024, in conformity with accounting principles generally accepted in the United States of America. Basis for opinion These financial statements are the responsibility of the Company’s management. Our responsibility is to express an opinion on the Company’s financial statements based on our audits. We are a public accounting firm registered with the Public Company Accounting Oversight Board (United States) (“PCAOB”) and are required to be independent with respect to the Company in accordance with the U.S. federal securities laws and the applicable rules and regulations of the Securities and Exchange Commission and the PCAOB. We conducted our audits in accordance with the standards of the PCAOB. Those standards require that we plan and perform the audit to obtain reasonable assurance about whether the financial statements are free of material misstatement, whether due to error or fraud. The Company is not required to have, nor were we engaged to perform, an audit of its internal control over financial reporting. As part of our audits we are required to obtain an understanding of internal control over financial reporting but not for the purpose of expressing an opinion on the effectiveness of the Company’s internal control over financial reporting. Accordingly, we express no such opinion. Our audits included performing procedures to assess the risks of material misstatement of the financial statements, whether due to error or fraud, and performing procedures that respond to those risks. Such procedures included examining, on a test basis, evidence regarding the amounts and disclosures in the financial statements. Our audits also included evaluating the accounting principles used and significant estimates made by management, as well as evaluating the overall presentation of the financial statements. We believe that our audits provide a reasonable basis for our opinion. Critical audit matters Critical audit matters are matters arising from the current period audit of the financial statements that were communicated or required to be communicated to the audit committee and that: (1) relate to accounts or disclosures that are material to the financial statements and (2) involved our especially challenging, subjective, or complex judgements. We determined that there are no critical audit matters. /s/ GRANT THORNTON LLP We have served as the Company’s auditor since 2020. Minneapolis, Minnesota August 28, 2024 46 Table of Contents REGIS CORPORATION CONSOLIDATED BALANCE SHEETS (Dollars in thousands, except per share data) June 30, 2024 2023 ASSETS Current assets: Cash and cash equivalents $ 10,066 $ 9,508 Receivables, net 9,434 10,885 Other current assets 22,550 16,845 Total current assets 42,050 37,238 Property and equipment, net 3,664 6,422 Goodwill (Note 5) 173,146 173,791 Other intangibles, net 2,427 2,783 Right of use asset (Note 6) 287,912 360,836 Other assets 21,297 26,307 Total assets $ 530,496 $ 607,377 LIABILITIES AND SHAREHOLDERS' EQUITY (DEFICIT) Current liabilities: Accounts payable $ 12,747 $ 14,309 Accrued expenses 21,644 30,109 Short-term lease liability (Note 6) 69,127 81,917 Total current liabilities 103,518 126,335 Long-term debt, net (Note 8) 99,545 176,830 Long-term lease liability (Note 6) 230,607 291,901 Other non-current liabilities 40,039 49,041 Total liabilities 473,709 644,107 Commitments and contingencies (Note 9) Shareholders' equity (deficit): Common stock, $ 0.05 par value; issued and outstanding, 2,279,948 and 2,277,828 common shares as of June 30, 2024, and 2023, respectively 114 114 Additional paid-in capital 69,660 66,764 Accumulated other comprehensive income 8,584 9,023 Accumulated deficit ( 21,571 ) ( 112,631 ) Total shareholders' equity (deficit) 56,787 ( 36,730 ) Total liabilities and shareholders' equity (deficit) $ 530,496 $ 607,377 ______________________________________________________________________________ The accompanying notes are an integral part of the Consolidated Financial Statements. 47 Table of Contents REGIS CORPORATION CONSOLIDATED STATEMENTS OF OPERATIONS (Dollars and shares in thousands, except per share data) Fiscal Years 2024 2023 2022 Revenues: Royalties $ 64,098 $ 65,981 $ 65,753 Fees 10,189 11,266 11,587 Product sales to franchisees 451 2,802 15,072 Advertising fund contributions 25,663 31,747 32,573 Franchise rental income (Note 6) 95,258 111,441 130,777 Company-owned salon revenue 7,323 10,089 20,205 Total revenue 202,982 233,326 275,967 Operating expenses: Cost of product sales to franchisees 436 3,540 17,391 Inventory reserve — 1,228 7,655 General and administrative 45,387 50,751 65,274 Rent (Note 6) 5,525 9,196 9,357 Advertising fund expense 25,663 31,747 32,573 Franchise rent expense (Note 6) 95,258 111,441 130,777 Company-owned salon expense (1) 5,080 8,827 21,952 Depreciation and amortization 3,945 7,716 6,224 Long-lived asset impairment (Note 1) 798 101 542 Goodwill impairment (Note 5) — — 13,120 Total operating expenses 182,092 224,547 304,865 Operating income (loss) 20,890 8,779 ( 28,898 ) Other (expense) income: Interest expense ( 25,393 ) ( 22,141 ) ( 12,914 ) Loss from sale of salon assets to franchisees, net — — ( 2,334 ) Gain on extinguishment of long-term debt, net 94,611 — — Other, net ( 172 ) 1,364 ( 296 ) Income (loss) from operations before income taxes 89,936 ( 11,998 ) ( 44,442 ) Income tax (expense) benefit ( 869 ) 655 ( 2,017 ) Income (loss) from continuing operations 89,067 ( 11,343 ) ( 46,459 ) Income (loss) from discontinued operations (Note 3) 1,993 3,958 ( 39,398 ) Net income (loss) $ 91,060 $ ( 7,385 ) $ ( 85,857 ) Net income (loss) per share: Basic: Income (loss) from continuing operations $ 38.08 $ ( 4.88 ) $ ( 21.32 ) Income (loss) from discontinued operations 0.85 1.70 ( 18.08 ) Net income (loss) per share, basic (2) $ 38.93 $ ( 3.18 ) $ ( 39.40 ) Diluted: Income (loss) from continuing operations $ 37.50 $ ( 4.88 ) $ ( 21.32 ) Income (loss) from discontinued operations 0.84 1.70 ( 18.08 ) Net income (loss) per share, diluted (2) $ 38.34 $ ( 3.18 ) $ ( 39.40 ) Weighted average common and common equivalent shares outstanding: Basic 2,339 2,323 2,179 Diluted 2,375 2,323 2,179 _____________________________________________________________________________ (1) Includes cost of service and product sold to guests in our company-owned salons. Excludes general and administrative expense, rent and depreciation and amortization related to company-owned salons. (2) Total is a recalculation; line items calculated individually may not sum to total due to rounding. 48 Table of Contents The accompanying notes are an integral part of the Consolidated Financial Statements. 49 Table of Contents REGIS CORPORATION CONSOLIDATED STATEMENTS OF COMPREHENSIVE INCOME (LOSS) (Dollars in thousands) Fiscal Years 2024 2023 2022 Net income (loss) $ 91,060 $ ( 7,385 ) $ ( 85,857 ) Other comprehensive loss, net of tax: Net current period foreign currency translation adjustments ( 321 ) ( 448 ) ( 547 ) Recognition of deferred compensation ( 118 ) 16 459 Other comprehensive loss ( 439 ) ( 432 ) ( 88 ) Comprehensive income (loss) $ 90,621 $ ( 7,817 ) $ ( 85,945 ) _______________________________________________________________________________ The accompanying notes are an integral part of the Consolidated Financial Statements. 50 Table of Contents REGIS CORPORATION CONSOLIDATED STATEMENTS OF SHAREHOLDERS' EQUITY (DEFICIT) (Dollars in thousands, except share data) Common Stock Additional Paid-In Capital Accumulated Other Comprehensive Income Accumulated Deficit Total Shares Amount Balance, June 30, 2021 1,789,309 $ 90 $ 26,802 $ 9,543 $ ( 19,389 ) $ 17,046 Net loss — — — — ( 85,857 ) ( 85,857 ) Foreign currency translation (Note 1) — — — ( 547 ) — ( 547 ) Issuance of common stock, net of offering costs 464,781 23 37,182 — — 37,205 Stock-based compensation — — 1,285 — — 1,285 Recognition of deferred compensation (Note 11) — — — 459 — 459 Net restricted stock activity 20,939 1 ( 545 ) — — ( 544 ) Balance, June 30, 2022 2,275,029 $ 114 $ 64,724 $ 9,455 $ ( 105,246 ) $ ( 30,953 ) Net loss — — — — ( 7,385 ) ( 7,385 ) Foreign currency translation (Note 1) — — — ( 448 ) — ( 448 ) Stock-based compensation — — 2,077 — — 2,077 Recognition of deferred compensation (Note 11) — — — 16 — 16 Net restricted stock activity 2,799 — ( 37 ) — — ( 37 ) Balance, June 30, 2023 2,277,828 $ 114 $ 66,764 $ 9,023 $ ( 112,631 ) $ ( 36,730 ) Net income — — — — 91,060 91,060 Foreign currency translation (Note 1) — — — ( 321 ) — ( 321 ) Stock-based compensation — — 1,622 — — 1,622 Recognition of deferred compensation (Note 11) — — — ( 118 ) — ( 118 ) Net restricted stock activity 2,120 — ( 18 ) — — ( 18 ) Stock warrants issued in connection with debt (1) — — 1,292 — — 1,292 Balance, June 30, 2024 2,279,948 $ 114 $ 69,660 $ 8,584 $ ( 21,571 ) $ 56,787 _______________________________________________________________________________ (1) This activity represents the stock warrants issued in connection with the new credit facility agreement signed June 24, 2024. Stock warrant value shown net of allocated financing costs. See Note 8 and Note 14 for additional details. The accompanying notes are an integral part of the Consolidated Financial Statements. 51 Table of Contents REGIS CORPORATION CONSOLIDATED STATEMENTS OF CASH FLOWS (Dollars in thousands) Fiscal Years 2024 2023 2022 Cash flows from operating activities: Net income (loss) $ 91,060 $ ( 7,385 ) $ ( 85,857 ) Adjustments to reconcile net income (loss) to net cash used in operating activities: (Gain) loss from sale of OSP (Note 3) ( 2,000 ) ( 4,562 ) 36,143 Depreciation and amortization (Note 1) 3,403 7,189 6,504 Long-lived asset impairment 798 101 542 Deferred income taxes 519 ( 8 ) 391 Inventory reserve — 1,228 10,478 Non-cash interest 3,418 3,790 — Loss from sale of salon assets to franchisees, net — — 2,334 Gain on extinguishment of long-term debt, net ( 94,611 ) — — Goodwill impairment — — 16,000 Stock-based compensation 1,558 2,316 1,334 Amortization of debt discount and financing costs 2,987 2,891 1,839 Other non-cash items affecting earnings 432 155 709 Changes in operating assets and liabilities (1): Receivables 848 943 11,896 Income tax receivable 1,230 ( 577 ) 1,118 Other current assets 385 668 10,004 Other assets 5,829 6,818 2,703 Accounts payable ( 1,604 ) ( 497 ) ( 10,966 ) Accrued expenses ( 4,812 ) ( 6,151 ) ( 21,983 ) Net lease liabilities ( 1,942 ) ( 4,991 ) ( 5,960 ) Other non-current liabilities ( 9,538 ) ( 9,817 ) ( 15,867 ) Net cash used in operating activities: ( 2,040 ) ( 7,889 ) ( 38,638 ) Cash flows from investing activities: Capital expenditures ( 376 ) ( 481 ) ( 5,316 ) Net proceeds from sale of OSP 2,000 4,500 13,000 Net cash provided by investing activities: 1,624 4,019 7,684 Cash flows from financing activities: Proceeds from issuance of long-term debt 105,000 — — Borrowings on revolving credit facility 14,238 13,357 10,000 Repayments of long-term debt ( 96,499 ) ( 11,083 ) ( 16,916 ) Proceeds from issuance of common stock, net of offering costs — — 37,185 Debt refinancing fees ( 14,360 ) ( 4,383 ) — Taxes paid for shares withheld ( 16 ) ( 36 ) ( 845 ) Net cash provided by (used in) financing activities: 8,363 ( 2,145 ) 29,424 Effect of exchange rate changes on cash and cash equivalents ( 31 ) ( 53 ) ( 158 ) Increase (decrease) in cash, cash equivalents and restricted cash 7,916 ( 6,068 ) ( 1,688 ) Cash, cash equivalents and restricted cash: Beginning of year 21,396 27,464 29,152 End of year $ 29,312 $ 21,396 $ 27,464 _______________________________________________________________________________ (1) Changes in operating assets and liabilities exclude assets and liabilities sold or acquired. The accompanying notes are an integral part of the Consolidated Financial Statements. 52 Table of Contents NOTES TO CONSOLIDATED FINANCIAL STATEMENTS 1. BUSINESS DESCRIPTION AND SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES Business Description: Regis Corporation franchises and owns hair care salons, primarily in North America. The business is evaluated in two segments, franchise salons and company-owned salons. Franchise salons in operation decreased from 4,795 at June 30, 2023 to 4,391 at June 30, 2024, primarily due to the closure of 429 salons. Company-owned salons in operation decreased from 68 at June 30, 2023 to 17 at June 30, 2024, primarily due to the closure of 41 salons. See Note 15 to the Consolidated Financial Statements. Salons are located in leased space in strip center locations, malls or Walmart. COVID-19 Impact: The global coronavirus pandemic (COVID-19) had an adverse impact on operations. As a result, the Company received Canadian rent relief, Canadian wage relief and a grant from the state of North Carolina. In fiscal years 2024, 2023, and 2022, the Company received the following assistance: Fiscal Years 2024 2023 2022 Financial Statement Caption (Dollars in thousands) Canadian rent relief Rent $ — $ — $ 1,235 Canadian wage relief Company-owned salon expense — — 1,966 North Carolina COVID-19 grant Other, net — 1,106 — Additionally, in both December 2022 and December 2021, the Company paid $ 2.5 million of social security contributions that had been deferred under the CARES Act. Consolidation: The Consolidated Financial Statements include the accounts of the Company and its subsidiaries after the elimination of intercompany accounts and transactions. All material subsidiaries are wholly owned. The Company consolidates variable interest entities where it has determined it is the primary beneficiary of those entities' operations. Variable Interest Entities : The Company has interests in certain privately held entities through arrangements that do not involve voting interests. Such entities, known as variable interest entities (VIE), are required to be consolidated by its primary beneficiary. The Company evaluates whether it is the primary beneficiary for each VIE using a qualitative assessment that considers the VIE's purpose and design, the involvement of each of the interest holders and the risk and benefits of the VIE. As of June 30, 2024, the Company has no VIE's where the Company is the primary beneficiary. The Company previously held an investment in Empire Education Group, Inc. (EEG). On May 2, 2024, the Company sold its interest in EEG to the other shareholder. The sale did not have a significant impact on the Company's operations or financial position. When the Company held a majority ownership interest in EEG it was a co-signatory to the Title IV program participation agreements of the EEG schools with the Department of Education. As a co-signatory to the Title IV program participation agreements, the Department of Education could hold the Company responsible for EEG's Title IV program liabilities. In connection with the sale, Regis is no longer a co-signatory to the Title IV program participation agreements of the EEG schools with the Department of Education. 53 Table of Contents NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) Use of Estimates: The preparation of the Consolidated Financial Statements in conformity with accounting principles generally accepted in the United States of America (GAAP) requires management to make certain estimates and assumptions that affect the reported amounts of assets and liabilities and disclosure of contingent assets and liabilities at the date of the financial statements and the reported amounts of revenues and expenses during the reporting period. Actual results and outcomes may differ from management's estimates and assumptions. Cash, Cash Equivalents and Restricted Cash: Cash equivalents consist of investments in short-term, highly liquid securities having original maturities of three months or less, which are made as a part of the Company's cash management activity. The carrying values of these assets approximate their fair market values. The Company primarily utilizes a cash management system with a series of separate accounts consisting of lockbox accounts for receiving cash, concentration accounts that funds are moved to, and several "zero balance" disbursement accounts for funding of payroll and accounts payable. As a result of the Company's cash management system, checks issued, but not presented to the banks for payment, may create negative book cash balances. There were no checks outstanding in excess of related book cash balances at June 30, 2024, and 2023. Restricted cash within other current assets primarily relates to consolidated advertising cooperatives funds, which can only be used to settle obligations of the respective cooperatives and contractual obligations to collateralize the Company's self-insurance programs. The self-insurance restricted cash arrangement can be canceled by the Company at any time if substituted with letters of credit. The table below reconciles the cash and cash equivalents balances and restricted cash balances, recorded within other current assets on the Consolidated Balance Sheets to the amount of cash, cash equivalents and restricted cash reported on the Consolidated Statements of Cash Flows: June 30, 2024 2023 (Dollars in thousands) Cash and cash equivalents $ 10,066 $ 9,508 Restricted cash, included in other current assets (1) 19,246 11,888 Total cash, cash equivalents and restricted cash $ 29,312 $ 21,396 _______________________________________________________________________________ (1) The increase in restricted cash in fiscal year 2024 is related to temporarily cash collateralizing the letters of credit as the Company transitioned to the new lender. 54 Table of Contents NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) Receivables and Allowance for Credit Losses: The receivable balance on the Company's Consolidated Balance Sheets primarily includes accounts and notes receivable from franchisees, credit card receivables and receivables related to salons sold to franchisees. The balance is presented net of an allowance for credit losses (i.e., doubtful accounts), related to receivables from the Company's franchisees. The Company monitors the financial condition of its franchisees and records provisions for estimated losses on receivables when it believes franchisees are unable to make their required payments based on factors such as delinquencies and aging trends. The allowance for credit losses is the Company's best estimate of the amount of probable credit losses related to existing accounts and notes receivables. As of June 30, 2024, and 2023, the allowance for credit losses was $ 6.2 million and $ 7.3 million, respectively. The allowance for credit losses decreased in fiscal year 2024 due to the write-off of past due receivables previously reserved for related to underperforming franchise salons. See Note 2 to the Consolidated Financial Statements. Inventories: Inventories of finished goods consist principally of hair care products for retail product sales. A portion of inventories are also used for salon services consisting of hair color, hair care products including shampoo and conditioner and hair care treatments including permanents, neutralizers, and relaxers. Inventories are stated at the lower of cost or net realizable value, with cost determined on a weighted average cost basis. The Company has inventory valuation reserves for excess and obsolete inventories, or other factors that may render inventories unmarketable at their historical costs. In fiscal year 2021, the Company announced it would transition away from its wholesale product distribution model in favor of a third-party distribution model. As a result, the Company exited its two distribution centers in fiscal year 2022 and previously stored inventory at a third-party facility through the second of quarter fiscal year 2024. To facilitate the exit of the distribution centers, the Company sold inventory at discounts. Additionally, the reduction in company-owned salons decreased the Company's ability to redistribute inventory from closed locations to other salons to be sold or used. The inventory valuation reserve as of June 30, 2024, and 2023 was $ 0.3 million and $ 1.5 million, respectively. As of June 30, 2023, the Company had inventory related to discontinued operations of $ 1.2 million, offset by a reserve of $ 1.2 million. See Note 3 to the Consolidated Financial Statements. During fiscal year 2023, the Company recorded a total inventory reserve charge of $ 1.2 million, which was recorded in inventory reserve in the Consolidated Statements of Operations. During fiscal year 2022, the Company recorded a total inventory reserve charge of $ 10.5 million, of which $ 7.7 million and $ 2.8 million were recorded in inventory reserve and company-owned salon expense, respectively, in the Consolidated Statements of Operations. Inventory of $ 0.8 million and $ 1.7 million as of June 30, 2024 and June 30, 2023, respectively, is included in Current Assets, see Note 4 to the Consolidated Financial Statements. Property and Equipment: Property and equipment are carried at cost, less accumulated depreciation and amortization. Depreciation of property and equipment is computed using the straight-line method over their estimated useful asset lives (i.e., 10 years or lease life for improvements and three to 10 years or lease life for equipment, furniture, and software). Depreciation expense was $ 3.7 million, $ 7.4 million, and $ 5.8 million in fiscal years 2024, 2023, and 2022, respectively. Depreciation expense for fiscal years 2024, 2023, and 2022 includes $ 0.5 million, $ 0.5 million, and $ 1.0 million of asset retirement obligations, respectively, which are cash expenses. The Company capitalizes both internal and external costs of developing or obtaining computer software for internal use. Costs incurred to develop internal-use software during the application development stage are capitalized, while data conversion, training and maintenance costs associated with internal-use software are expensed as incurred. Estimated useful lives range from three to seven years . Expenditures for maintenance and repairs and minor renewals and betterments, which do not improve or extend the life of the respective assets, are expensed. All other expenditures for renewals and betterments are capitalized. The assets and related depreciation and amortization accounts are adjusted for property retirements and disposals with the resulting gain or loss included in operating income (loss). Fully depreciated or amortized assets remain in the accounts until retired from service. 55 Table of Contents NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) Right of Use Asset, Lease Liabilities and Rent Expense: At contract inception, the Company determines whether a contract is, or contains, a lease by determining whether it conveys the right to control the use of the identified asset for a period of time. If the contract provides the Company the right to substantially all of the economic benefits from the use of the identified asset and the right to direct the use of the identified asset, the Company considers it to be, or contain, a lease. The Company leases its company-owned salons and some of its corporate facilities under operating leases. The original terms of the salon leases range from one to 11 years with many leases renewable for an additional five to 10-year term at the option of the Company. In addition to the obligation to make fixed rental payments for the use of the salons, the Company also has variable lease payments that are based on sales levels. For most leases, the Company is required to pay real estate taxes and other occupancy expenses. The Company leases salon premises in which the majority of its franchisees operate and has entered into corresponding sublease arrangements with franchisees. All lease-related costs are passed through to franchisees. The Company records the rental payments due from franchisees as franchise rental income and the corresponding amounts owed to landlords as franchise rent expense on the Consolidated Statements of Operations. All the Company's leases are operating leases. The lease liability is initially and subsequently measured at the present value of the unpaid lease payments at the lease commencement date, including one lease term option when the lease is expected to be renewed. The right of use (ROU) asset is initially and subsequently measured throughout the lease term at the carrying amount of the lease liability, plus initial direct costs, less any accrued lease payments and unamortized lease incentives received, if any. Expense for lease payments is recognized on a straight-line basis over the lease term, including the lease renewal option when the lease is expected to be renewed. Generally, the non-lease components, such as real estate taxes and other occupancy expenses, are separate from rent expense within the lease and are not included in the measurement of the lease liability because these charges are variable. The discount rate used to determine the present value of the lease payments is the Company's estimated collateralized incremental borrowing rate, based on the yield curve for the respective lease terms, as the interest rate implicit in the lease cannot generally be determined. The Company uses the portfolio approach in applying the discount rate based on the original lease term. Certain leases provide for contingent rents that are determined as a percentage of revenues in excess of specified levels. The Company records a contingent rent liability in accrued expenses on the Consolidated Balance Sheets, along with the corresponding rent expense in the Consolidated Statements of Operations, when specified levels have been achieved or when management determines that achieving the specified levels during the fiscal year is probable. 56 Table of Contents NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) Salon Long-Lived Asset and Right of Use Asset Impairment Assessments: A lessee's ROU asset is subject to the same asset impairment guidance in ASC 360, Property, Plant, and Equipment, applied to other elements of property, plant, and equipment. The Company has identified its asset groups at the individual salon level as this represents the lowest level that identifiable cash flows are largely independent of the cash flows of other groups of assets and liabilities. Poor salon performance in fiscal years 2024, 2023, and 2022 resulted in ASC 360-10-35-21 triggering events. As a result, management assessed underperforming salon asset groups, which included the related ROU assets, for impairment in accordance with ASC 360. The Company assesses impairment of long-lived salon assets and ROU assets at the individual salon level, as this is the lowest level for which identifiable cash flows are largely independent of other groups of assets and liabilities, when events or changes in circumstances indicate the carrying value of the assets or the asset grouping may not be recoverable. Factors considered in deciding when to perform an impairment review include significant under-performance of an individual salon in relation to expectations, significant economic or geographic trends, and significant changes or planned changes in our use of the assets. The first step in the impairment test under ASC 360 is to determine whether the long-lived assets are recoverable, which is determined by comparing the net carrying value of the salon asset group to the undiscounted net cash flows to be generated from the use and eventual disposition of that asset group. Estimating cash flows for purposes of the recoverability test is subjective and requires significant judgment. Estimated future cash flows used for the purposes of the recoverability test were based upon historical cash flows for the salons, adjusted for expected changes in future market conditions and other factors. The period of time used to determine the estimates of the future cash flows for the recoverability test was based on the remaining useful life of the primary asset of the group, which was the ROU asset in all cases. The second step of the long-lived asset impairment test requires that the fair value of the asset group be estimated when determining the amount of any impairment loss. For the salon asset groups that failed the recoverability test, an impairment loss was measured as the amount by which the carrying amount of the asset group exceeds its fair value. The Company applied the fair value guidance within ASC 820-10 to determine the fair value of the asset group from the perspective of a market-participant considering, among other things, appropriate discount rates, multiple valuation techniques, the most advantageous market, and assumptions about the highest and best use of the asset group. To determine the fair value of the salon asset groups, the Company utilized market-participant assumptions rather than the Company's own assumptions about how it intends to use the asset group. The significant judgments and assumptions utilized to determine the fair value of the salon asset groups include the market rent of comparable properties and a discount rate. The fair value of the salon long-lived asset group is estimated using market participant methods based on the best information available. The fair value of the ROU asset is estimated by determining what a market participant would pay over the life of the primary asset in the group, discounted back to June 30, 2024. During fiscal years 2024, 2023, and 2022, the Company recognized long-lived asset impairment charges of $ 0.8 million, $ 0.1 million, and $ 0.5 million, respectively, related to ROU assets on the Consolidated Statements of Operations. The impairment loss for each salon asset group that was recognized was allocated among the long-lived assets of the group on a pro-rata basis using their relative carrying amounts. Additionally, the impairment losses did not reduce the carrying amount of an individual asset below its fair value, including the ROU assets included in the salon asset groups. Assessing the long-lived assets for impairment requires management to make assumptions and to apply judgment which can be affected by economic conditions and other factors that can be difficult to predict. The Company does not believe there is a reasonable likelihood that there will be a material change in the estimates or assumptions it uses to calculate impairment losses for its long-lived assets, including its ROU assets. If actual results are not consistent with the estimates and assumptions used in the calculations, the Company may be exposed to future impairment losses that could be material. See Note 6 to the Consolidated Financial Statements. 57 Table of Contents NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) Goodwill: As of June 30, 2024, and 2023, the franchise reporting unit had $ 173.1 million and $ 173.8 million, respectively, of goodwill and the company-owned reporting unit had no goodwill for both periods. See Note 5 to the Consolidated Financial Statements for changes to the goodwill balance. The Company assesses goodwill impairment on an annual basis as of April 30, and between annual assessments if an event occurs, or circumstances change, that would more likely than not reduce the fair value of a reporting unit below its carrying amount. Goodwill impairment assessments are performed at the reporting unit level, which is the same as the Company's operating segments. The goodwill assessment involves a one-step comparison of the reporting unit's fair value to its carrying value, including goodwill (Step 1). If the reporting unit's fair value exceeds its carrying value, no further procedures are required. However, if the reporting unit's fair value is less than the carrying value, an impairment charge is recorded for the difference between the fair value and carrying value of the reporting unit. In applying the goodwill impairment assessment, the Company may assess qualitative factors to determine whether it is more likely than not that the fair value of the reporting units was less than its carrying value (Step 0). Qualitative factors could include, but are not limited to, economic, market and industry conditions, cost factors and overall financial performance of the reporting unit. If after assessing these qualitative factors, the Company determined it is more likely than not that the carrying value is less than the fair value, then performing Step 1 of the goodwill impairment assessment is unnecessary. The carrying value of each reporting unit is based on the assets and liabilities associated with the operations of the reporting unit, including allocation of shared or corporate balances among reporting units. Allocations are generally based on the number of salons in each reporting unit as a percent of total salons or expenses of the reporting unit as a percent of total company expenses. The Company calculates estimated fair values of the reporting units based on discounted cash flows utilizing estimates in annual revenue, fixed expense rates, allocated corporate overhead, franchise and company-owned salon counts, and long-term growth rates for determining terminal value. Where available and as appropriate, comparative market multiples are used in conjunction with the results of the discounted cash flows. The Company engages third-party valuation consultants to assist in evaluating the Company's estimated fair value calculations. The following is a description of the goodwill impairment assessments for each of the fiscal years: Fiscal 2024 The Company determined a triggering event occurred related to a decrease in the Company's stock price, resulting in a quantitative impairment test performed over goodwill. Accordingly, the Company engaged a third-party valuation specialist to perform an impairment analysis on the franchise reporting unit of the business as of November 30, 2023. For the goodwill impairment analysis, management utilized a combination of both a discounted cash flows approach and market approach to evaluate the franchise reporting unit. The discounted cash flows model reflects management's assumptions regarding discount rates, revenue growth rates, economic and market trends, cost structure, and other expectations about the anticipated short-term and long-term operating results. These assumptions are inherently uncertain. An increase in the discount rate or a decrease in revenue growth rate or market trends would have a negative impact on the fair value of the reporting unit which could be material. As a result of the impairment testing, the franchise reporting unit was determined to have a fair value in excess of its carrying value, resulting in no goodwill impairment charge. The Company performed its annual impairment assessment as of April 30. For the goodwill impairment analysis, management utilized a combination of both a discounted cash flows approach and market approach to evaluate the franchise reporting unit. The discounted cash flows model reflects management's assumptions regarding revenue growth rates, economic and market trends, cost structure, and other expectations about the anticipated short-term and long-term operating results. The results of this assessment indicated that the estimated fair value of the Company's franchise reporting unit exceeded the carrying value. Fiscal 2023 During fiscal year 2023, the Company did not experience any triggering events that required an interim goodwill analysis. The Company performed its annual impairment assessment as of April 30. For the goodwill impairment analysis, management utilized a combination of both a discounted cash flows approach and market approach to evaluate the franchise reporting unit. The discounted cash flows model reflects management's assumptions regarding revenue growth rates, economic and market trends, cost structure, and other expectations about the anticipated short-term and long-term operating results. The discount rate of 17.0 % was also a key assumption utilized in the discounted cash flows. The results of this assessment indicated that the estimated fair value of the Company's franchise reporting unit exceeded the carrying value. 58 Table of Contents NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) Fiscal 2022 During fiscal year 2022, the Company performed a quantitative impairment test over goodwill during the second quarter due to a triggering event experienced in the quarter. This determination was made considering the sustained decrease in share price and a change in the Company's chief operating decision maker. In the second quarter, the franchise reporting unit was determined to have a fair value in excess of its carrying value and no impairment was recorded. A quantitative goodwill impairment was performed in the third quarter due to a triggering event experienced during the quarter. This determination was made considering a decrease in forecasted revenue due to slower than expected recovery from COVID-19. In the third quarter, the franchise reporting unit was determined to have a carrying value in excess of its fair value, resulting in a goodwill impairment charge of $ 16.0 million. The Company performed its annual impairment assessment as of April 30. For the goodwill impairment analysis, management utilized a combination of both a discounted cash flows approach and market approach to evaluate the franchise reporting unit. The discounted cash flows model reflects management's assumptions regarding revenue growth rates, economic and market trends, cost structure, and other expectations about the anticipated short-term and long-term operating results. Management's assumptions related to revenue growth rates were reduced and management increased expected salon closures compared to valuations in prior years. These changes, along with a decline in value from the market approach, reduced the fair value of the reporting unit. The discount rate of 20.0 % was also a key assumption utilized in the discounted cash flows. As a result of the impairment testing, the franchise reporting unit was determined to have a fair value in excess of its carrying value. The Company derecognized $ 38.4 million of goodwill in fiscal year 2022 in connection to the sale of OSP. The $ 38.4 million represents the portion of goodwill related to the OSP business based on relative fair value. See Notes 3 and 5 to the Consolidated Financial Statements. Reverse Stock Split: On November 29, 2023, the Company effected a one-for-20 reverse stock split of its outstanding common stock, par value $ 0.05 per share. As a result of the reverse stock split, every 20 shares of common stock issued and outstanding was converted into one share of common stock. The reverse stock split affected all shareholders uniformly and did not alter any shareholder’s percentage interest in the Company’s equity. No fractional shares were issued in connection with the reverse stock split. Shareholders who would otherwise be entitled to a fractional share of common stock were instead entitled to receive a proportional cash payment. All common share and per share amounts presented in the consolidated financial statements and accompanying notes have been retroactively adjusted to reflect the reverse stock split. The reverse stock split affected all issued and outstanding shares of the Company’s common stock, as well as the number of shares of common stock available for issuance under the Company’s outstanding stock options and stock unit awards. The reverse stock split reduced the number of shares of common stock issuable upon the exercise of stock options outstanding and the vesting of stock unit awards outstanding immediately prior to the reverse stock split and correspondingly increased the respective exercise prices or other price dependent terms. Tax Benefits Preservation Plan: On January 28, 2024, the Board authorized and declared a dividend of one preferred stock purchase right (a Right) for each outstanding share of common stock. The dividend was payable on February 9, 2024 (the Record Date) to the holders of record of shares of common stock as of the close of business on the Record Date. The description and terms of the Rights are set forth in a Tax Benefits Preservation Plan (the Plan), dated as of January 29, 2024, as the same may be amended from time to time between the Company and Equiniti Trust Company, LLC, as Rights Agent. Self-Insurance Accruals: The Company uses a combination of third-party insurance and self-insurance for a number of risks including workers' compensation, health insurance, employment practice liability, and general liability claims. The liability represents the Company's estimate of the undiscounted ultimate cost of uninsured claims incurred as of the Consolidated Balance Sheets date. The Company estimates self-insurance liabilities using a number of factors, primarily based on independent third-party actuarially determined amounts, historical claims experience, estimates of incurred but not reported claims, demographic factors, and severity factors. 59 Table of Contents NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) Although the Company does not expect the amounts ultimately paid to differ significantly from the estimates, self-insurance accruals could be affected if future claims experience differs significantly from historical trends and actuarial assumptions. For fiscal years 2024, 2023, and 2022, the Company recorded decreases in expense for changes in estimates related to prior year open policy periods of $ 0.9 million, $ 1.4 million, and $ 0.5 million, respectively. The Company updates loss projections bi-annually and adjusts its liability to reflect updated projections. The updated loss projections consider new claims and developments associated with existing claims for each open policy period. As certain claims can take years to settle, the Company has multiple policy periods open at any point in time. As of June 30, 2024, the Company had $ 1.7 million and $ 4.7 million recorded in current liabilities and non-current liabilities, respectively, related to the Company's workers' compensation and general liability self-insurance accruals. As of June 30, 2023, the Company had $ 3.6 million and $ 7.3 million recorded in current liabilities and non-current liabilities, respectively, related to the Company's workers' compensation and general liability self-insurance accruals. Revenue Recognition and Deferred Revenue: Franchise revenues primarily include royalties, fees, product sales to franchisees, and advertising fund fees. Royalties and advertising fund revenues represent sales-based royalties that are recognized as revenue in the period in which the sales occur. The Company defers franchise fees until the salon is open and then recognizes the revenue over the term of the franchise agreement. See Note 2 to the Consolidated Financial Statements. Product sales by the Company to its franchisees are recorded at the time product is delivered to franchise locations. Company-owned salon revenues are recognized at the time when the services are provided, or the guest receives and pays for merchandise. Classification of Revenue and Expenses: Below is a summary of the primary financial statement captions. Royalties - Sales-based royalty received from franchisees. Fees - Fees received from franchisees and third parties, including franchise fees and fees received from the third-party distributor. Product sales to franchisees - Wholesale product sales to franchisees. The Company changed its franchise product sales business in fiscal year 2022 from a wholesale distribution model to a third-party distribution model. Advertising fund contributions - Sales-based advertising fund contributions received from franchisees. Company-owned salon revenue - Service revenue and revenue derived from sales of product in company-owned salons. Cost of product sales to franchisees - Direct cost of inventory and freight and other costs of sales. Company-owned salon expense - Cost of service and product sold to guests in our company-owned salons and other salon-related costs. Excluded from this caption are general and administrative expense, rent and depreciation and amortization related to company-owned salons. Consideration Received from Vendors: The Company receives consideration for a variety of vendor-sponsored programs. These programs primarily include volume rebates and promotion and advertising reimbursements. With respect to volume rebates, the Company estimates the amount of rebate it will receive and accrues it as a reduction to the cost of inventory over the period in which the rebate is earned based upon historical purchasing patterns and the terms of the volume rebate program. A quarterly analysis is performed in order to ensure the estimated rebate accrued is reasonable and any necessary adjustments are recorded. 60 Table of Contents NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) Distribution Costs: In fiscal year 2022, the Company exited its two distribution centers and changed the wholesale product distribution model in favor of a third-party distribution model, reducing the cost in fiscal years 2022 and 2023. Beginning in the second half of fiscal year 2022, the Company began storing inventory at a third-party facility. Prior to closing the distribution centers in fiscal year 2022, the Company incurred costs to store, move, and ship product from the Company's distribution centers to salons. Distribution costs related to product shipped to company-owned locations are included in company-owned salon expenses in the Consolidated Statements of Operations. Distribution costs, including distribution center overhead, related to shipping product to franchise locations totaled $ 2.3 million during fiscal year 2022, and are included in general and administrative in the Consolidated Statements of Operations. There were no such charges during fiscal years 2024 or 2023. Advertising and Advertising Funds: Advertising costs consist of the Company's corporate funded advertising costs, the Company's advertising fund contributions, and franchisee's advertising fund contributions. Corporate funded advertising costs are expensed as incurred. The Company has various franchising programs supporting specific franchise salon concepts. Most maintain advertising funds that provide comprehensive advertising and sales promotion support. All salons are required to participate in the advertising funds for the same salon concept. The Company administers the advertising funds in accordance with franchise operating and other agreements. Advertising fund contributions are expensed when the contribution is made. The Company's advertising costs included in the Consolidated Statements of Operations consist of the following: Fiscal Years 2024 2023 2022 (Dollars in thousands) Advertising fund contributions from franchisees $ 25,663 $ 31,747 $ 32,573 Advertising fund contributions from company-owned salons (1) 70 105 154 Corporate funded advertising costs (1) (2) ( 28 ) 264 671 Total advertising costs $ 25,705 $ 32,116 $ 33,398 _____________________________________________________________________________ (1) Included in general and administrative in the Consolidated Statements of Operations. (2) Corporate funded advertising costs for fiscal year 2024 relates to a credit received. The Company records all advertising funds as assets and liabilities within the Company's Consolidated Balance Sheets. As of June 30, 2024, and 2023, approximately $ 8.8 million and $ 11.1 million, respectively, representing the advertising funds' assets and liabilities, were recorded within total assets and total liabilities in the Company's Consolidated Balance Sheets. 61 Table of Contents NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) Stock-Based Employee Compensation Plans: The Company recognizes stock-based compensation expense based on the fair value of the awards at the grant date. Compensation expense is recognized on a straight-line basis over the requisite service period of the award (or to the date a participant becomes eligible for retirement, if earlier). The Company uses fair value methods that require the input of subjective assumptions, including the expected term, expected volatility, dividend yield, and risk-free interest rate. The Company estimates the likelihood and the rate of achievement for performance sensitive stock-based awards at the end of each reporting period. Changes in the estimated rate of achievement can have a significant effect on the recorded stock-based compensation expense as the effect of a change in the estimated achievement level is recognized in the period the change occurs. Interest Expense: During fiscal years 2023 and 2024, the Company’s credit agreement had variable interest rates over the term of the debt. Accordingly, interest expense was recorded using a weighted average effective interest rate by estimating total future cash flows related to the debt to determine interest expense. The estimated cash flows included the margin rate, PIK interest, SOFR interest, and tenor fee applied to the forecasted outstanding debt balance in each future period. The significant assumptions used in the estimate were future SOFR rates and expected debt balance, as well as the length of time the debt would be outstanding. Management applied the weighted average rate to the debt balance to record interest expense for the period. Due to the interest rate increases over the debt term, the Company recorded more interest expense than interest paid in cash in fiscal years 2023 and 2024. On June 24, 2024, Regis entered into a new credit agreement with a variable interest rate based on SOFR plus margin. The margin applicable to the new term loan and revolving credit facility is 9.00 %. If the Company's leverage ratio is less than 3.75 to 1.00, the margin rate is 8.50 %. In either scenario, 4.5 % of the margin is paid-in-kind (PIK) interest (added to the principal balance and thereafter accruing interest), and the remainder is paid currently in cash. The margin applicable to any letter of credit is 5.25 % and paid currently in cash. See additional discussion in Note 8 to the Consolidated Financial Statements in Part II, Item 8, of this Form 10-K. Gain on Extinguishment of Long-Term Debt, Net In June 2024, the Company recorded a gain of $ 94.6 million related to the extinguishment of long-term debt. Additionally, the net gain includes the write off of paid-in-kind interest accruals and the write off of unamortized debt financing fees. 62 Table of Contents NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) Sales Taxes: Sales taxes are recorded on a net basis (rather than as both revenue and an expense) within the Company's Consolidated Statements of Operations. Income Taxes: Deferred income tax assets and liabilities are recognized for the expected future tax consequences of events that have been included in the Consolidated Financial Statements or income tax returns. Deferred income tax assets and liabilities are determined based on the differences between the financial statement and tax basis of assets and liabilities using currently enacted tax rates in effect for the years in which the differences are expected to reverse. We recognize deferred tax assets to the extent we believe these assets are more likely than not to be realized. The Company evaluates all evidence, including recent financial performance, the existence of cumulative year losses and our forecast of future taxable income, to assess the need for a valuation allowance against our deferred tax assets. While the determination of whether to record a valuation allowance is not fully governed by a specific objective test, accounting guidance places significant weight on recent financial performance. The Company has a valuation allowance on its deferred tax assets of $ 181.8 million and $ 202.2 million at June 30, 2024 and 2023, respectively. The decline in fiscal year 2024 is primarily due to utilization of its U.S. net operating loss and a reduction to the corresponding valuation allowance. If we determine that we would be able to realize our deferred tax assets in the future in excess of their net recorded amount, we would make necessary adjustments to the deferred tax asset valuation allowance, which would reduce the provision for income taxes. The Company reserves for unrecognized tax benefits, interest and penalties related to anticipated tax audit positions in the U.S. and other tax jurisdictions based on an estimate of whether additional taxes will be due. If payment of these amounts ultimately proves to be unnecessary, the reversal of these liabilities would result in tax benefits being recognized in the period in which it is determined that the liabilities are no longer necessary. If the estimate of unrecognized tax benefits, interest and penalties proves to be less than the ultimate assessment, additional expenses would result. Inherent in the measurement of deferred balances are certain judgments and interpretations of tax laws and published guidance with respect to the Company's operations. Income tax expense is primarily the current tax payable for the period and the change during the period in certain deferred tax assets and liabilities. See Note 10 to the Consolidated Financial Statements. 63 Table of Contents NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) Net Income (Loss) Per Share: The Company's basic earnings per share is calculated as net income (loss) divided by weighted average common shares outstanding, excluding unvested outstanding stock awards. The Company's dilutive earnings per share is calculated as net income divided by weighted average common shares and common share equivalents outstanding, which includes shares issuable under the Company's stock option plan and long-term incentive plan and dilutive securities, including warrants issued in connection with the June 2024 credit agreement. Stock-based awards with exercise prices greater than the average market value of the Company's common stock are excluded from the computation of diluted earnings per share. Comprehensive Income (Loss): Components of comprehensive income (loss) include net income (loss), foreign currency translation adjustments and recognition of deferred compensation, net of tax within shareholders' equity (deficit). Foreign Currency Translation: The Consolidated Balance Sheets, Consolidated Statements of Operations and Consolidated Statements of Cash Flows of the Company's international operations are measured using local currency as the functional currency. Assets and liabilities of these subsidiaries are translated at the exchange rates in effect at each Consolidated Balance Sheet date. Translation adjustments arising from the use of differing exchange rates from period to period are included in accumulated other comprehensive income within shareholders' equity (deficit). Consolidated Statements of Operations accounts are translated at the average rates of exchange prevailing during the year. During fiscal years 2024, 2023, and 2022, the Company recorded foreign currency losses of $ 0.5 million, $ 0.3 million, and $ 0.6 million in income (loss) from continuing operations, respectively, in the Consolidated Financial Statements. Accounting Standards Recently Adopted by the Company: On July 1, 2023, the Company adopted Accounting Standards Update (“ASU”) 2016-13 Financial Instruments – Credit Losses (Topic 326): Measurement of Credit Losses on Financial Instruments (“ASC 326”). This standard replaced the incurred loss methodology with an expected loss methodology that is referred to as the current expected credit loss (“CECL”) methodology. CECL requires an estimate of credit losses for the remaining estimated life of the financial asset using historical experience, current conditions, and reasonable and supportable forecasts and generally applies to financial assets measured at amortized cost, such as accounts receivable. The adoption of ASU 2016-13 did not have a material impact on the Company’s consolidated financial statements. Recently Issued Accounting Standards Not Yet Adopted: In November 2023, the FASB issued ASU No. 2023-07, Segment Reporting (Topic 280): Improvements to Reportable Segment Disclosures, which requires disclosure of significant segment expenses that are regularly provided to the chief operating decision maker (“CODM”) and a description of other segment items (the difference between segment revenue less the segment expenses disclosed under the significant expense principle and each reported measure of segment profit or loss) by reportable segment, as well as disclosure of the title and position of the entity’s CODM and an explanation of how the CODM uses the reported measures of segment profit or loss in assessing segment performance and deciding how to allocate resources. The pronouncement is effective for annual reporting periods in fiscal years beginning after December 15, 2023, and for interim periods in fiscal years beginning after December 15, 2024. We do not expect the adoption of this pronouncement to impact our consolidated financial statements beyond the expansion of our reportable segment disclosures. 64 Table of Contents NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) 2. REVENUE RECOGNITION: Revenue Recognition and Deferred Revenue: Revenue recognized over time Royalty and advertising fund revenues represent sales-based royalties that are recognized in the period in which the sales occur. Generally, royalty and advertising fund revenues are billed and collected monthly in arrears. Advertising fund revenues and expenditures, which must be spent on marketing and related activities per the franchise agreements, are recorded on a gross basis within the Consolidated Statements of Operations. The treatment increases both the gross amount of reported revenue and expense and generally has no impact on operating income and net income. Franchise fees are billed and received upon the signing of the franchise agreement. Recognition of these fees is deferred until the salon opens and is then recognized over the term of the franchise agreement, which is typically 10 years . Franchise rental income is a result of the Company signing leases on behalf of franchisees and entering into sublease arrangements with the franchisees. The Company recognizes franchise rental income and expense when it is due to the landlord. Revenue recognized at point of sale Company-owned salon revenues are recognized at the time when the services are provided, or the guest receives and pays for the merchandise. Revenues from purchases made with gift cards are also recorded when the guest takes possession of the merchandise or services are provided. Gift cards issued by the Company are recorded as a liability (deferred revenue) upon sale and recognized as revenue upon redemption by the guest. Gift card breakage, the amount of gift cards which will not be redeemed, is recognized based on gift card balances with no activity over a 36-month basis. In the fourth quarter of fiscal year 2024, the Company revised its estimate related to the gift card breakage and recognized $ 1.3 million of non-cash gift card revenue. Product sales to franchisees are recorded at the time product is delivered to the franchisee. Information about receivables, broker fees, and deferred revenue subject to the revenue recognition guidance is as follows: June 30, 2024 June 30, 2023 Balance Sheet Classification (Dollars in thousands) Receivables from contracts with customers, net $ 6,887 $ 5,683 Receivable, net Broker fees 9,369 12,471 Other assets Deferred revenue: Current Gift card liability $ 366 $ 1,823 Accrued expenses Deferred franchise fees open salons 4,738 5,325 Accrued expenses Total current deferred revenue $ 5,104 $ 7,148 Non-current Deferred franchise fees unopened salons $ 1,783 $ 2,312 Other non-current liabilities Deferred franchise fees open salons 14,972 20,839 Other non-current liabilities Total non-current deferred revenue $ 16,755 $ 23,151 65 Table of Contents NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) Receivables relate primarily to payments due for royalties, advertising fees, rent, franchise product sales, and sales of salon services and product paid by credit card. The receivables balance is presented net of an allowance for expected losses (i.e., doubtful accounts), related to receivables from franchisees. Management estimates the allowance based on the age of the receivable and creditworthiness of the franchisee. The following table is a rollforward of the allowance for credit losses for the periods indicated: Fiscal Years 2024 2023 (Dollars in thousands) Balance at beginning of period $ 7,297 $ 6,559 538 608 Provision for franchisee rent (2) 1,538 1,358 Reclass of accrued rent (3) — 325 Recoveries 47 — Other ( 75 ) 106 Write-offs ( 3,118 ) ( 1,659 ) Balance at end of period $ 6,227 $ 7,297 _____________________________________________________________________________ (1) The provision for credit losses is recognized as general and administrative expense in the Consolidated Statements of Operations. (2) The provision for franchisee rent is recognized as rent in the Consolidated Statements of Operations. (3) The amounts billed in fiscal year 2023 and the related accrual were reclassified to allowance for credit losses. Broker fees are the costs associated with using external brokers to identify new franchisees. These fees are paid upon the signing of the franchise agreement and recognized as general and administrative expense over the term of the franchise agreement in the Consolidated Statements of Operations. The following table is a rollforward of the broker fee balance for the periods indicated: Fiscal Years 2024 2023 (Dollars in thousands) Balance at beginning of period $ 12,471 $ 15,592 Amortization ( 2,749 ) ( 3,100 ) Write-offs ( 353 ) ( 21 ) Balance at end of period $ 9,369 $ 12,471 Deferred revenue includes the gift card liability and deferred franchise fees for unopened salons and open salons. Deferred franchise fees related to open salons are generally recognized on a straight-line basis over the term of the franchise agreement. Franchise fee revenue for fiscal years 2024, 2023, and 2022 was $ 6.5 million, $ 6.7 million, and $ 6.5 million, respectively. Estimated revenue expected to be recognized in the future related to deferred franchise fees for open salons as of June 30, 2024, is as follows (in thousands): 2025 $ 4,738 2026 4,254 2027 3,795 2028 3,131 2029 2,360 Thereafter 1,432 Total $ 19,710 66 Table of Contents NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) 3. DISCONTINUED OPERATIONS On June 30, 2022, the Company sold its OSP software-as-a-service solution to Soham Inc. The Company received $ 13.0 million in proceeds in June 2022 and received an additional $ 5.0 million in proceeds in fiscal year 2023, offset by a $ 0.5 million transaction fee. In fiscal year 2024, the Company received an additional $ 2.0 million of proceeds that had been previously held back for general indemnity provisions. In fiscal year 2025, the Company expects to receive additional proceeds related to salon migration to the Zenoti platform. As a result of the sale, the Company classified the OSP business, which had been included in the Company's franchise segment, as discontinued operations in the financial statements for all years presented. The following summarizes the results of discontinued operations for the periods presented: Fiscal Years 2024 2023 2022 (Dollars in thousands) Discontinued operations: Fees $ — $ ( 226 ) $ 3,811 Cost of product sales to franchisees — — ( 1,037 ) General and administrative — ( 27 ) ( 3,517 ) Rent — ( 351 ) ( 194 ) Depreciation and amortization — — ( 1,322 ) Goodwill impairment (1) — — ( 2,880 ) Interest expense — — ( 715 ) Gain (loss) from sale of OSP 1,993 4,562 ( 36,143 ) Income (loss) from discontinued operations, before taxes 1,993 3,958 ( 41,997 ) Income tax benefit from discontinued operations (2) — — 2,599 Income (loss) from discontinued operations, net of tax $ 1,993 $ 3,958 $ ( 39,398 ) _______________________________________________________________________________ (1) Goodwill impairment included in discontinued operations represents the portion of impairment allocated to the OSP business based on relative fair value. (2) Income taxes have been allocated to continuing and discontinued operations based on the methodology required by accounting for income taxes guidance. There was no tax impact in fiscal years 2024 or 2023 due to a valuation allowance. 67 Table of Contents NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) The Company exited its office space in Fremont, California, but remains liable for lease payments through September 2024. The related liability is included in accrued expenses as of June 30, 2024, in the Consolidated Balance Sheets. The following summarizes the gain (loss) from the sale of OSP for the periods presented: Fiscal Years 2024 2023 2022 (Dollars in thousands) Cash proceeds $ 2,000 $ 5,000 $ 13,000 Goodwill derecognition — — ( 38,358 ) Software write-off (1) — ( 64 ) ( 8,408 ) Hardware write-down (2) — ( 367 ) ( 1,825 ) Other, net, including professional fees ( 7 ) ( 7 ) ( 552 ) Gain (loss) from sale of OSP $ 1,993 $ 4,562 $ ( 36,143 ) _______________________________________________________________________________ (1) Write-off of internally developed capitalized software. (2) Prior to the sale, hardware used to run OSP was sold to franchisees. As a result of the sale, the Company wrote-down the value of the hardware to its net realizable value and the charge is included in the gain (loss) on the sale of OSP. The following summarizes capital expenditures related to discontinued operations for the periods presented: Fiscal Years 2024 2023 2022 (Dollars in thousands) Capital expenditures $ — $ — $ 1,067 68 Table of Contents NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) 4. OTHER FINANCIAL STATEMENT DATA The following provides additional information concerning selected balance sheet accounts: June 30, 2024 2023 (Dollars in thousands) Other current assets: Prepaid assets $ 684 $ 1,510 Restricted cash 19,246 11,888 Inventory 818 1,681 Other 1,802 1,766 Total other current assets $ 22,550 $ 16,845 Property and equipment: Buildings and improvements $ 2,374 $ 4,594 Equipment, furniture, and leasehold improvements 5,574 10,126 Internal use software 19,695 20,722 Total property and equipment 27,643 35,442 Less accumulated depreciation and amortization ( 23,979 ) ( 29,020 ) Total property and equipment, net $ 3,664 $ 6,422 Accrued expenses: Payroll and payroll related costs $ 4,611 $ 4,179 Insurance 1,733 3,777 Interest expense 239 4,124 Rent and related real estate costs 3,237 5,968 Deferred revenue 5,104 7,148 Other 6,720 4,913 Total accrued expenses $ 21,644 $ 30,109 Other non-current liabilities: Deferred income taxes $ 11,402 $ 10,936 Insurance 4,654 7,291 Deferred benefits 5,612 5,975 Deferred franchise fees 16,755 23,151 Other 1,616 1,688 Total other non-current liabilities $ 40,039 $ 49,041 69 Table of Contents NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) The following provides additional information concerning other intangibles, net: June 30, 2024 2023 Weighted Average Amortization Periods (1) Cost (2) Accumulated Amortization (2) Net Weighted Average Amortization Periods (1) Cost (2) Accumulated Amortization (2) Net (In years) (Dollars in thousands) (In years) (Dollars in thousands) Brand assets and trade names 36 $ 5,142 $ ( 3,371 ) $ 1,771 36 $ 5,290 $ ( 3,312 ) $ 1,978 Franchise agreements 20 7,391 ( 6,774 ) 617 20 7,565 ( 6,809 ) 756 Other 20 280 ( 241 ) 39 20 289 ( 240 ) 49 Total 26 $ 12,813 $ ( 10,386 ) $ 2,427 26 $ 13,144 $ ( 10,361 ) $ 2,783 _______________________________________________________________________________ (1) All intangible assets have been assigned an estimated finite useful life and are amortized on a straight-line basis over the number of years that approximate their expected period of benefit (ranging from three to 40 years). (2) The change in the gross carrying value and accumulated amortization of other intangible assets is impacted by foreign currency. Total amortization expense related to intangible assets during fiscal years 2024, 2023, and 2022 was approximately $ 0.3 million, $ 0.3 million, and $ 0.4 million, respectively. As of June 30, 2024, future estimated amortization expense related to intangible assets is estimated as follows (in thousands): 2025 $ 284 2026 284 2027 284 2028 161 2029 150 Thereafter 1,264 Total $ 2,427 The following provides supplemental disclosures of cash flow activity: Fiscal Years 2024 2023 2022 (Dollars in thousands) Cash paid (received) for: Interest $ 18,978 $ 15,457 $ 11,786 Taxes and penalties, net (1) ( 893 ) 265 ( 1,400 ) Non-cash investing activities: Unpaid capital expenditures 8 25 35 _______________________________________________________________________________ (1) The Company also received a $ 1.1 million COVID-19 relief grant from the State of North Carolina in fiscal year 2023. The grant is included in other, net on the Consolidated Statements of Operations. 70 Table of Contents NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) 5. GOODWILL The table below contains details related to the Company's goodwill: June 30, 2024 2023 Gross Carrying Value (1) Accumulated Impairment Net Gross Carrying Value (1) Accumulated Impairment Net (Dollars in thousands) Goodwill $ 303,410 $ ( 130,264 ) $ 173,146 $ 304,055 $ ( 130,264 ) $ 173,791 _______________________________________________________________________________ (1) The change in the gross carrying value of goodwill relates to foreign currency translation adjustments. The table below contains details related to the Company's goodwill related to the franchise reporting unit: Fiscal Years 2024 2023 (Dollars in thousands) Balance at beginning of period $ 173,791 $ 174,360 Translation rate adjustments ( 645 ) ( 569 ) Balance at end of period $ 173,146 $ 173,791 71 Table of Contents NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) 6. LEASES At contract inception, the Company determines whether a contract is, or contains, a lease by determining whether it conveys the right to control the use of the identified asset for a period of time. If the contract provides the Company the right to substantially all of the economic benefits from the use of the identified asset and the right to direct the use of the identified asset, the Company considers it to be, or contain, a lease. The Company leases its company-owned salons and some of its corporate facilities under operating leases. The original terms of the salon leases range from one to 11 years with many leases renewable for an additional five to 10-year term at the option of the Company. In addition to the obligation to make fixed rental payments for the use of the salons, the Company also has variable lease payments that are based on sales levels. For most leases, the Company is required to pay real estate taxes and other occupancy expenses. Total rent from continuing operations includes the following: Fiscal Years 2024 2023 2022 (Dollars in thousands) Office and warehouse rent $ 3,075 $ 3,594 $ 4,575 Lease termination expense (1) 101 1,627 1,835 Lease liability benefit (2) ( 326 ) ( 1,773 ) ( 3,620 ) Franchise salon rent 596 2,109 1,695 Company-owned salon rent 2,079 3,639 4,872 Total $ 5,525 $ 9,196 $ 9,357 _______________________________________________________________________________ (1) During fiscal years 2024 and 2023, the Company incurred costs of $ 0.1 million and $ 1.6 million, respectively, to exit salons before the lease end date in order to relieve the company of future lease obligations. During fiscal year 2022, lease termination expense includes $ 0.9 million to exit the Company's distribution centers before the lease end dates and $ 0.9 million to exit salons before the lease end dates in order to relieve the Company of future lease obligations. (2) Upon termination of previously impaired leases, the Company derecognizes the corresponding ROU assets and lease liabilities which results in a net gain. In addition, the Company recognizes a benefit from lease liabilities decreasing in excess of previously impaired ROU assets for ongoing leases that were previously impaired. 72 Table of Contents NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) The Company leases salon premises in which the majority of its franchisees operate and has entered into corresponding sublease arrangements with franchisees. All lease-related costs are passed through to the franchisees. The Company records the rental payments due from franchisees as franchise rental income and the corresponding amounts owed to landlords as franchise rent expense on the Consolidated Statements of Operations. In fiscal years 2024, 2023, and 2022, franchise rental income and franchise rent expense were $ 95.3 million, $ 111.4 million, and $ 130.8 million, respectively. These leases generally have lease terms of approximately five years . The Company expects to renew the SmartStyle master lease and certain leases for locations subleased to our franchisees upon expiration of those leases. Other leases are expected to be renewed by the franchisee upon expiration. All the Company's leases are operating leases. The lease liability is initially and subsequently measured at the present value of the unpaid lease payments at the lease commencement date, including one lease term option when the lease is expected to be renewed. The ROU asset is initially and subsequently measured throughout the lease term at the carrying amount of the lease liability, plus initial direct costs, less any accrued lease payments and unamortized lease incentives received, if any. Expense for lease payments is recognized on a straight-line basis over the lease term, including the lease renewal option when the lease is expected to be renewed. Generally, the non-lease components, such as real estate taxes and other occupancy expenses, are separate from rent expense within the lease and are not included in the measurement of the lease liability because these charges are variable. The discount rate used to determine the present value of the lease payments is the Company's estimated collateralized incremental borrowing rate, based on the yield curve for the respective lease terms, as the interest rate implicit in the lease cannot generally be determined. The Company uses the portfolio approach in applying the discount rate based on the original lease term. The weighted average remaining lease term was 5.05 years and 5.52 years, and the weighted average discount rate was 5.13 % and 4.55 % for all salon operating leases as of June 30, 2024, and 2023, respectively. As of June 30, 2024, future operating lease commitments, including one renewal option for leases expected to be renewed, to be paid and received by the Company were as follows (in thousands): Fiscal Year Leases for Franchise Salons Leases for Company-Owned Salons Corporate Leases Total Operating Lease Commitments Sublease Income to be Received from Franchisees Net Rent Commitments 2025 $ 80,426 $ 671 $ 1,334 $ 82,431 $ ( 80,426 ) $ 2,005 2026 67,589 498 1,367 69,454 ( 67,589 ) 1,865 2027 57,706 295 1,401 59,402 ( 57,706 ) 1,696 2028 48,295 286 1,436 50,017 ( 48,295 ) 1,722 2029 37,723 126 1,472 39,321 ( 37,723 ) 1,598 Thereafter 37,537 12 1,509 39,058 ( 37,537 ) 1,522 Total future obligations $ 329,276 $ 1,888 $ 8,519 $ 339,683 $ ( 329,276 ) $ 10,408 Less amounts representing interest 38,764 199 986 39,949 Present value of lease liabilities $ 290,512 $ 1,689 $ 7,533 $ 299,734 Less current lease liabilities 67,494 588 1,045 69,127 Long-term lease liabilities $ 223,018 $ 1,101 $ 6,488 $ 230,607 Supplemental operating cash flow information and non-cash activity related to our operating leases are as follows: Fiscal Years 2024 2023 2022 (Dollars in thousands) Cash paid for amounts included in the measurement of lease liabilities (1) $ 48,747 $ 57,598 $ 74,507 Right of use assets obtained in exchange for new lease liabilities 235 458 2,011 _______________________________________________________________________________ 73 Table of Contents NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) (1) Cash paid for amounts included in the measurement of lease liabilities includes rent, termination fees, settlements and legal fees, and commission payments. Other than Walmart, franchisees pay landlords directly. 74 Table of Contents NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) 7. FAIR VALUE MEASUREMENTS Fair value measurements are categorized into one of three levels based on the lowest level of significant input used: Level 1 (unadjusted quoted prices in active markets); Level 2 (observable market inputs available at the measurement date, other than quoted prices included in Level 1); and Level 3 (unobservable inputs that cannot be corroborated by observable market data). Assets and Liabilities Measured at Fair Value on a Recurring Basis As of June 30, 2024, and 2023, the estimated fair value of the Company's cash, cash equivalents, restricted cash, receivables, inventory, deferred compensation assets, debt, and accounts payable approximated their carrying values. Assets and Liabilities Measured at Fair Value on a Nonrecurring Basis We measure certain assets, including the Company's equity method investments, tangible fixed and other assets, and goodwill, at fair value on a nonrecurring basis when they are deemed to be other than temporarily impaired. The fair values of these assets are determined, when applicable, based on valuation techniques using the best information available, and may include quoted market prices, market comparables, and discounted cash flow projections. The following impairment charges were based on fair values using Level 3 inputs (1): Fiscal Years 2024 2023 2022 (Dollars in thousands) Goodwill impairment $ — $ — $ 16,000 Long-lived asset impairment 798 101 542 _______________________________________________________________________________ (1) See Notes 1 and 5 to the Consolidated Financial Statements. 75 Table of Contents NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) 8. FINANCING ARRANGEMENTS The Company's financing arrangements consist of the following: Twelve months ended June 30, 2024 2023 2024 2023 (Cash interest rate %) (Dollars in thousands) Term loan (1) 9.68 % 9.54 % $ 105,000 $ 172,268 Deferred financing fees ( 14,244 ) ( 6,471 ) Term loan, net 90,756 165,797 Revolving credit facility (1) 9.68 % 9.54 % 10,237 10,000 Paid-in-kind interest 53 1,033 Fair value of warrants issued to lenders (Note 14) ( 1,501 ) — Total long-term debt, net $ 99,545 $ 176,830 _______________________________________________________________________________ (1) June 30, 2023, term loan and revolving credit facility had a maturity date of August 31, 2025. (2) June 30, 2024, term loan and revolving credit facility matures on June 24, 2029. In June 2024, the Company entered into a new credit agreement (the “2024 Credit Agreement”). The 2024 Credit Agreement includes a $ 105.0 million term loan and a $ 25.0 million revolving credit facility, with a $ 10.0 million minimum liquidity covenant and is set to expire June 2029. The Company incurred $ 14.2 million of refinancing fees (including $ 3.9 million of Original Issue Discount fee) that will be amortized on a straight-line basis over the term of the agreement. The 2024 Credit Agreement is considered a troubled debt restructuring, which resulted in a $ 94.6 million ($ 39.83 per weighted average diluted share) gain on the extinguishment of the prior agreement. Any unamortized financing fees that existed at the date of the new agreement were written off upon the signing date of the 2024 Credit Agreement. As of June 30, 2024, the unused available credit under the revolving credit facility was $ 9.8 million and the Company's total liquidity was $ 19.9 million. In connection with the transition of the letters of credit, the available liquidity is reduced by $ 5.0 million dollars at June 30, 2024. As of June 30, 2024, the Company had cash and cash equivalents of $ 10.1 million. The $ 10.2 million drawn on the credit facility at June 30, 2024 related to restricted cash temporarily collateralizing letters of credit as the Company transitioned to the new lender. See Note 16 for subsequent event related to letters of credit, cash collateralization, and revolver availability. The interest rate on the 2024 Credit Agreement is based on secured overnight financing rate (SOFR) plus margin. The margin applicable to 2024 Credit Agreement is subject to change based on the Company's total leverage ratio, remeasured annually on a predetermined date set by the lender. When the Company's total leverage ratio is greater than or equal to 3.75 to 1.00, the margin applicable to the new term loan and revolving credit facility is 9.00 %. If the Company's leverage ratio is less than 3.75 to 1.00 the margin rate is 8.50 %. In either scenario, 4.5 % of the margin is paid-in-kind (PIK) interest (added to the principal balance and thereafter accruing interest), and the remainder is paid currently in cash. The SOFR base rate applicable to the debt has a floor of 2.5 % per annum. The margin applicable to any letter of credit is 5.25 %, and paid currently in cash. The previous credit agreement utilized an interest rate margin that was subject to annual increases. The margin applicable to term SOFR loans was 3.875 % through March 27, 2023. Effective March 27, 2023, the margin increased to 6.25 %, of which 4.25 % was paid currently in cash and 2.00 % was PIK interest (added to the principal balance and thereafter accruing interest). Effective March 27, 2024, the margin increased to 7.25 %, of which 4.25 % was paid currently in cash and 3.00 % was PIK interest. The margin previously applicable to base rate loans will be 100 basis points ( 1.00 %) less than the margin applicable to term SOFR loans. Interest expense is recorded based on a weighted average effective interest rate method. The significant assumptions used in the weighted average estimate are the future SOFR rates and debt balance, as well as the length of time the debt will be outstanding. Due to the interest rate increasing over the debt term, the Company recorded more interest expense than interest paid in cash in fiscal years 2024 and 2023. The agreement contains typical provisions and financial covenants regarding maximum leverage and minimum fixed-charge coverage and a minimum liquidity threshold of $ 10.0 million. In connection with the 2024 Credit Agreement, the Company issued detachable stock warrants to the debt lenders. See Note 14 for additional details. The Company was in compliance with its covenants and other requirements of the financing arrangements as of June 30, 2024. The Company's assets serve as collateral to the new credit facility. 76 Table of Contents NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) 9. COMMITMENTS AND CONTINGENCIES Contingencies: As of June 30, 2024, the Company was self-insured for most workers' compensation, employment practice liability, and general liability. Workers' compensation and general liability losses are subject to per occurrence and aggregate annual liability limitations. The Company is insured for losses in excess of these limitations. The Company is also self-insured for health care claims for eligible participating employees subject to certain deductibles and limitations. The Company determines its liability for claims incurred but not reported on an actuarial basis. Beginning in fiscal year 2024, the Company transitioned to a third-party guaranteed cost insurance plan for workers' compensation and general liability claims. Litigation and Settlements: The Company is a plaintiff or defendant in various lawsuits and claims arising out of the normal course of business. Like certain other franchisors, the Company has faced allegations of franchise regulation and agreement violations. Additionally, because the Company may be the tenant under a master lease for a location subleased to a franchisee, the Company has faced allegations of nonpayment of rent and associated charges. Further, similar to other large retail employers, the Company has faced, and may continue to face, allegations of purported class-wide consumer and wage and hour violations. During fiscal year 2024, the Company recorded $ 0.2 million of expense related to litigation and paid $ 0.2 million in fees related to settlements of claims. Legal costs are expensed as incurred. During fiscal year 2023, the Company recorded $ 1.0 million of expense related to litigation and paid $ 1.5 million in fees related to settlements of claims. The Company's previous point-of-sale system supplier had challenged the development of certain parts of the Company's technology systems in litigation brought in the Northern District of California. The Company and the supplier entered into an agreement, effective June 25, 2021, that provided for the dismissal of the lawsuit and set forth a Transition Services Agreement pursuant to which the supplier will assist in the transfer of franchise salons from its point-of-sale system to the Company's salon management system, OSP. The Company and the supplier entered into an amendment to the Settlement Agreement, effective June 15, 2022, in which the Company agreed to pay $ 2.0 million to the supplier in installments commencing on June 15, 2022, and ending on December 10, 2022, in consideration of a release of claims arising out of or related to the Transition Services Agreement and for the supplier to continue to provide the services set forth in that agreement. As of June 30, 2024, the Company has made all payments under the agreement. Litigation is inherently unpredictable, and the outcome of these matters cannot presently be determined. Although the actions are being vigorously defended, the Company could incur judgments in the future or enter into settlements of claims that could have a material adverse effect on its results of operations in any particular period. 77 Table of Contents NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) 10. INCOME TAXES The components of income (loss) from continuing operations before income taxes are as follows: Fiscal Years 2024 2023 2022 (Dollars in thousands) Income (loss) before income taxes U.S. $ 91,279 $ ( 10,204 ) $ ( 41,231 ) International ( 1,343 ) ( 1,794 ) ( 3,211 ) $ 89,936 $ ( 11,998 ) $ ( 44,442 ) The provision (benefit) for income taxes consists of: Fiscal Years 2024 2023 2022 (Dollars in thousands) Current: U.S. $ 427 $ ( 219 ) $ ( 535 ) International ( 77 ) ( 428 ) ( 425 ) Deferred: U.S. 531 ( 270 ) 3,130 International ( 12 ) 262 ( 153 ) $ 869 $ ( 655 ) $ 2,017 The provision (benefit) for income taxes differs from the amount of income tax determined by applying the applicable U.S. statutory rate to income (loss) from continuing operations before income taxes, as a result of the following: Fiscal Years 2024 2023 2022 U.S. statutory rate 21.0 % 21.0 % 21.0 % State income taxes, net of federal income tax benefit 2.3 ( 2.7 ) 1.4 Valuation allowance (1) ( 21.9 ) ( 12.9 ) ( 6.6 ) Foreign income taxes at other than U.S. rates ( 0.2 ) ( 0.2 ) 3.0 Uncertain tax positions ( 0.1 ) 6.7 ( 17.9 ) Stock-based compensation 0.2 ( 2.7 ) ( 2.8 ) Deferred tax rate remeasurement — ( 3.6 ) — Other, net (2) ( 0.3 ) ( 0.1 ) ( 2.6 ) Effective tax rate 1.0 % 5.5 % ( 4.5 ) % _______________________________________________________________________________ (1) The change in valuation allowance for fiscal year 2024 primarily relates to the utilization of federal and state net operating losses used to offset taxable income generated from the extinguishment of long-term debt. (2) The ( 0.3 )% of other, net in fiscal year 2024 does not include the rate impact of any items in excess of 5% of computed tax. The ( 0.1 )% of other, net in fiscal year 2023 includes the rate impact of the federal provision to return true-up, tax attribute expirations and miscellaneous items of 1.3 %, ( 1.1 )%, and ( 0.3 )%, respectively. The ( 2.6 )% of other, net in fiscal year 2022 includes the rate impact of the federal provision to return true-up and miscellaneous items of ( 2.0 )% and ( 0.6 )%, respectively. 78 Table of Contents NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) The components of the net deferred tax assets and liabilities are as follows: June 30, 2024 2023 (Dollars in thousands) Deferred tax assets: Payroll and payroll related costs $ 5,422 $ 5,041 Net operating loss carryforwards (1) 138,691 154,514 Tax credit carryforwards 37,647 37,515 Capital loss carryforwards 5,879 5,845 Deferred franchise fees 5,301 7,018 Operating lease liabilities 74,409 92,666 Interest expense carryforward 8,200 10,193 Other (2) 6,346 8,633 Subtotal 281,895 321,425 Valuation allowance ( 181,759 ) ( 202,185 ) Total deferred tax assets $ 100,136 $ 119,240 Deferred tax liabilities: Goodwill and intangibles $ ( 35,509 ) $ ( 35,001 ) Operating lease assets ( 73,809 ) ( 91,921 ) Other ( 2,220 ) ( 3,254 ) Total deferred tax liabilities ( 111,538 ) ( 130,176 ) Net deferred tax liability $ ( 11,402 ) $ ( 10,936 ) _______________________________________________________________________________ (1) The decline in fiscal year 2024 is a result of US net operating loss utilization, primarily due to taxable income generated from the extinguishment of long-term debt. (2) The $ 6.3 million of Other in fiscal year 2024 includes $ 3.0 million of deferred tax assets with a corresponding valuation allowance of the same amount related to discontinued operations. The $ 8.6 million of Other in fiscal year 2023 includes $ 3.4 million of deferred tax assets with a corresponding valuation allowance of the same amount related to discontinued operations. 79 Table of Contents NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) At June 30, 2024, the Company has tax-effected federal, state, Canada, and U.K. net operating loss carryforwards of approximately $ 102.9 million, $ 27.1 million, $ 8.5 million and $ 0.2 million, respectively. The Company's federal loss carryforward consists of $ 12.3 million that will expire in fiscal year 2038 and $ 90.6 million that has no expiration. The state loss carryforwards consist of $ 23.5 million that will expire from fiscal years 2025 to 2044 and $ 3.6 million that has no expiration. The federal and state loss carryforwards reported in the financial statements are reduced for uncertain tax positions by $ 17.6 million and $ 2.6 million, respectively. The Canada loss carryforward will expire from fiscal years 2036 to 2044. The U.K. loss carryforward has no expiration. The Company's tax credit carryforward of $ 37.6 million primarily consists of Work Opportunity Tax Credits that will expire from fiscal years 2031 to 2044. The Company's capital loss carryforward of $ 5.9 million will expire in fiscal year 2025. We consider the earnings of certain non-U.S. subsidiaries to be indefinitely invested outside the U.S. Accordingly, we have not recorded deferred taxes related to the U.S. federal and state income taxes and foreign withholding taxes on approximately $ 2.1 million of undistributed earnings of foreign subsidiaries, which have been reinvested outside the U.S. As a result of the Tax Cuts and Jobs Act of 2017, taxes payable on the remittance of such earnings is expected to be minimal. The Company files tax returns and pays tax primarily in the U.S., Canada, and the U.K., as well as states, cities, and provinces within these jurisdictions. With limited exceptions, due to net operating loss carryforwards, the Company's federal, state, and foreign tax returns are open to examination for all years since 2014, 2013, and 2016, respectively. A rollforward of the unrecognized tax benefits is as follows: Fiscal Years 2024 2023 (Dollars in thousands) Balance at beginning of period $ 21,393 $ 22,173 Additions based on tax positions related to the current year 3 10 Additions (reductions) based on tax positions of prior years 12 ( 663 ) Reductions on tax positions related to the expiration of the statute of limitations ( 176 ) ( 127 ) Balance at end of period $ 21,232 $ 21,393 If the Company were to prevail on all unrecognized tax benefits recorded, a net benefit of approximately $ 0.7 million would be recorded in the effective tax rate. Interest and penalties associated with unrecognized tax benefits are recorded within income tax expense. The Company recorded interest and penalties of approximately $ 0.1 million, $ 0.1 million, and $ 0.2 million, as reductions to the accrual, net of the respective reversal of previously accrued interest and penalties during fiscal years 2024, 2023, and 2022, respectively. As of June 30, 2024, the Company had accrued interest and penalties related to unrecognized tax benefits of $ 0.6 million. This amount is not included in the gross unrecognized tax benefits noted above. It is reasonably possible the amount of the unrecognized tax benefit with respect to certain of our unrecognized tax positions will increase or decrease during the next fiscal year. However, an estimate of the amount or range of the change cannot be made at this time. 80 Table of Contents NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) 11. BENEFIT PLANS Regis Retirement Savings Plan: The Company maintains a defined contribution 401(k) plan, the Regis Retirement Savings Plan (RRSP). The RRSP is a defined contribution profit-sharing plan with a 401(k) feature that is intended to qualify under Section 401(a) of the Internal Revenue Code (the Code) and is subject to the Employee Retirement Income Security Act of 1974 (ERISA). The 401(k) portion of the RRSP is a cash or deferred arrangement intended to qualify under section 401(k) of the Code and under which eligible employees may elect to contribute a percentage of their eligible compensation. Employees who are 18 years of age or older and who were not highly compensated employees as defined by the Code during the preceding RRSP year are eligible to participate in the RRSP commencing with the first day of the month following their completion of one month of service. The discretionary employer contribution profit-sharing portion of the RRSP is a noncontributory defined contribution component covering full-time and part-time employees of the Company who have at least one year of eligible service, defined as 1,000 hours of service during the RRSP year, are employed by the Company on the last day of the RRSP year and are Salon Support employees, field leaders, artistic directors or consultants, and that are not highly compensated employees as defined by the Code. Participants' interest in the noncontributory defined contribution component become 20.0 % vested after completing two years of service with vesting increasing 20.0 % for each additional year of service with participants becoming fully vested after six full years of service. Nonqualified Deferred Salary Plan: The Company maintains a Nonqualified Deferred Salary Plan (Executive Plan), which covers Company officers and all other employees who are highly compensated as defined by the Code. The discretionary employer contribution portion of the Executive Plan is a profit-sharing component in which a participant's interest becomes 20.0 % vested after completing two years of service with vesting increasing 20.0 % for each additional year of service with participants becoming fully vested after six full years of service. Certain participants within the Executive Plan also receive a matching contribution from the Company. Regis Individual Secured Retirement Plan (RiSRP): The Company maintains a Regis Individual Secured Retirement Plan (RiSRP), pursuant to which eligible employees may use post-tax dollars to purchase life insurance benefits. Salon Support employees at the director level and above qualify. The Company may make discretionary contributions on behalf of participants within the RiSRP, which may be calculated as a matching contribution. The participant is the owner of the life insurance policy under the RiSRP. Stock Purchase Plan: The Company has an employee stock purchase plan (ESPP) available to qualifying employees. Under the terms of the ESPP, eligible employees may purchase the Company's common stock through payroll deductions. The Company contributes an amount equal to 15.0 % of the purchase price of the stock to be purchased on the open market and pays all expenses of the ESPP and its administration, not to exceed an aggregate contribution of $ 14.0 million or when 0.2 million shares registered under the SEC for issuance under the plan have been purchased. As of June 30, 2024, the Company's cumulative contributions to the ESPP totaled $ 11.2 million. 81 Table of Contents NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) Deferred Compensation Contracts: The Company has unfunded deferred compensation contracts covering certain current and former key executives. Effective June 30, 2012, these contracts were amended, and the benefits were frozen. The table below presents the projected benefit obligation of these deferred compensation contracts in the Consolidated Balance Sheets: June 30, 2024 2023 (Dollars in thousands) Current portion (included in accrued expenses) $ 317 $ 314 Long-term portion (included in other non-current liabilities) 1,793 2,013 Total $ 2,110 $ 2,327 The accumulated other comprehensive income (loss) for the deferred compensation contracts, consisting of primarily unrecognized actuarial income, was $ 0.6 million and $ 0.7 million at June 30, 2024 and 2023, respectively. Additionally, the Company had previously agreed to pay the former Vice Chairman and his spouse an annual benefit for life. Costs associated with this benefit included in general and administrative expense on the Consolidated Statements of Operations totaled $ 0.6 million, $ 0.6 million, and $ 0.5 million for fiscal years 2024, 2023, and 2022, respectively. The fair value of the related obligations totaled $ 2.3 million and $ 2.3 million at June 30, 2024, and 2023, respectively, with $ 0.6 million and $ 0.6 million within accrued expenses at June 30, 2024, and 2023, respectively, and the remainder included in other non-current liabilities on the Consolidated Balance Sheets. 82 Table of Contents NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) 12. EARNINGS PER SHARE The Company's basic earnings per share is calculated as net income (loss) divided by weighted average common shares outstanding, excluding unvested outstanding stock options (SOs), outstanding stock appreciation rights (SARs), restricted stock units (RSUs), and stock-settled performance units (PSUs). The Company's diluted earnings per share is calculated as net income (loss) divided by weighted average common shares and common share equivalents outstanding, which includes shares issued under the Company's stock-based compensation plans and warrants issued in connection with the June 2024 refinancing. Stock-based awards and warrants with exercise prices greater than the average market price of the Company's common stock are excluded from the computation of diluted earnings per share. For fiscal years 2023 and 2022, 24,636 and 30,425 common stock equivalents of dilutive common stock, respectively, were excluded from the diluted earnings per share calculation due to net loss from continuing operations. The computation of weighted average shares outstanding, assuming dilution, excluded the following stock-based awards as they were not dilutive under the treasury stock method: Fiscal Years 2024 2023 2022 Equity-based compensation awards 216,929 197,797 113,467 83 Table of Contents NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) 13. STOCK-BASED COMPENSATION The Company grants long-term equity-based awards under the 2018 Long Term Incentive Plan (the 2018 Plan). The 2018 Plan, which was approved by the Company's shareholders at its 2018 Annual Meeting of Shareholders, provides for the granting of nonqualified SOs, equity-based SARs and cash-settled SARs, RSUs and PSUs, to employees and non-employee directors of the Company. Under the 2018 Plan, a maximum of 190,945 shares are approved for issuance. The 2018 Plan incorporates a fungible share design, under which full value awards (such as RSUs and PSUs) count against the shares reserved for issuance at a rate 2.0 times higher than appreciation awards (such as SARs and SOs). As of June 30, 2024, a maximum of 51,366 shares were available for grant under the 2018 Plan. All unvested awards are subject to forfeiture in the event of termination of employment, unless accelerated. SAR and RSU awards granted under the 2018 Plan generally include various acceleration terms, including upon retirement for participants aged 62 years or older or who are aged 55 years or older and have 15 years of continuous service. The Company also has outstanding awards under the 2016 Long Term Incentive Plan (the 2016 Plan), although the 2016 Plan terminated in October 2018 and no additional awards have since been or will be made under the 2016 Plan. The 2016 Plan provided for the granting of SARs, restricted stock awards (RSAs), RSUs and PSUs, as well as cash-based performance grants, to employees and non-employee directors of the Company. The Company also has outstanding awards under the Amended and Restated 2004 Long Term Incentive Plan (the 2004 Plan), although the 2004 Plan terminated in October 2016 and no additional awards have since been or will be made under the 2004 Plan. The 2004 Plan provided for the granting of nonqualified SOs, SARs, RSAs, RSUs and PSUs, as well as cash-based performance grants, to employees and non-employee directors of the Company. Under the 2018 Plan, 2016 Plan, and the 2004 Plan, stock-based awards are granted at an exercise price or initial value equal to the fair market value on the date of grant. The fair value of cash-settled SARs granted in fiscal year 2022 are re-valued on a quarterly basis. Using the fair value of each grant on the date of grant, the weighted average fair values per stock-based compensation award granted during fiscal years 2024, 2023, and 2022 were as follows (1): Fiscal Years 2024 2023 2022 SARs $ — $ 30.40 $ 51.20 SOs — 28.60 36.40 RSUs 21.20 — 53.80 _______________________________________________________________________________ (1) The fair value of cash-settled SARs granted are estimated on the date of grant using a Black-Scholes valuation model, with the fair value recalculated on a quarterly basis. The fair value of market-based SOs granted are estimated on the date of grant using a Black-Scholes valuation model. The fair value of market-based RSUs granted are estimated on the date of grant using the closing stock price on the date of grant. The significant assumptions used in determining the estimated fair value of the market-based awards granted during fiscal years 2024, 2023, and 2022 were as follows: Fiscal Years 2024 2023 2022 Risk-free interest rate 3.88 - 4.32 % 3.08 - 4.30 % 1.25 - 3.04 % Expected volatility 89.2 - 104.8 % 69.5 - 82.6 % 58.3 - 64.5 % Expected dividend yield — % — % — % Expected term of stock-based awards 5.8 - 6.7 years 6.0 - 7.9 years 6.1 - 7.7 years The risk-free interest rate is determined based on the U.S. Treasury rates approximating the expected life of the market-based SARs, SOs, and RSUs granted. Expected volatility is established based on historical volatility of the Company's stock price. The Company uses historical data to estimate pre-vesting forfeiture rates. The expected term is based on a review of historical exercise experience. 84 Table of Contents NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) Stock-based compensation expense was as follows: Fiscal Years 2024 2023 2022 (Dollars in thousands) SARs (1) $ ( 63 ) $ 238 $ 49 SOs (2) 1,070 1,114 ( 290 ) RSUs 551 964 1,575 Total stock-based compensation expense (recorded in general and administrative) 1,558 2,316 1,334 Less: Income tax benefit (3) — — — Total stock-based compensation expense, net of tax $ 1,558 $ 2,316 $ 1,334 _______________________________________________________________________________ (1) The credit balance in fiscal year 2024 is due to adjustments made for quarterly revaluations resulting from a decrease in stock price during the year. (2) A benefit was recognized in fiscal year 2022 due to forfeiture of SOs. (3) Federal statutory income tax rate utilized of 0 % due to a valuation allowance in fiscal years 2024, 2023, and 2022. Stock Appreciation Rights: SARs granted under the 2018 Plan, 2016 Plan, and the 2004 Plan generally vest 20 %, 20 %, and 60 % over a three-year period subsequent to the grant date or vest ratably over a three to five-year period on each of the annual grant date anniversaries and expire 10 years from the grant date. SARs granted in fiscal year 2024 were awarded to the Company's executives and are liability-classified awards that vest ratably over a three-year period and are revalued each reporting period. SARs granted prior to fiscal year 2023 vest 20 %, 20 %, and 60 % over a three-year period or vest ratably over a three-year period, with the exception of the April 2017 grant to the former Chief Executive Officer, which vested in full after two years . Activity for all the Company's outstanding SARs is as follows: Shares/Units (in thousands) Weighted Average Exercise Price Weighted Average Remaining Contractual Life Aggregate Intrinsic Value (in thousands) SARs Outstanding balance at June 30, 2023 105 $ 129.00 Granted — — Forfeited/Expired — — Exercised — — Outstanding balance at June 30, 2024 105 $ 129.00 5.37 $ ( 11,144 ) Exercisable at June 30, 2024 70 $ 172.00 4.18 $ ( 10,456 ) Unvested awards, net of estimated forfeitures 32 $ 41.32 7.79 $ ( 587 ) As of June 30, 2024, there was $ 0.1 million of unrecognized expense related to SARs that is to be recognized over a weighted average period of one year . 85 Table of Contents NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) Stock Options: SOs granted under the 2018 Plan, 2016 Plan, and the 2004 Plan generally vest 20 %, 20 %, and 60 % over a three-year period subsequent to the grant date or vest ratably over a three to five-year period on each of the annual grant date anniversaries and expire 10 years from the grant date. The SOs granted during fiscal year 2024 were awarded to the Company's executives and vest ratably over a three-year period and SOs granted to non-employee directors vest in equal amounts over a one-year period from the Company's previous annual shareholder meeting date and exercises are deferred until the director's board service ends. Activity for all the Company's outstanding SOs is as follows: Shares/Units (in thousands) Weighted Average Exercise Price Weighted Average Remaining Contractual Life Aggregate Intrinsic Value (in thousands) SOs Outstanding balance at June 30, 2023 150 $ 32.27 Forfeited/Expired ( 1 ) 30.40 Outstanding balance at June 30, 2024 149 $ 32.29 7.95 $ ( 1,385 ) Exercisable at June 30, 2024 76 $ 30.68 8.03 $ ( 584 ) Unvested awards, net of estimated forfeitures 65 $ 34.33 7.86 $ ( 737 ) As of June 30, 2024, there was $ 0.6 million of unrecognized expense related to SOs that is to be recognized over a weighted average period of one year . Restricted Stock Units: RSUs granted to employees under the 2018 Plan, 2016 Plan, and 2004 Plan generally vest 20 %, 20 %, and 60 % over a three-year period subsequent to the grant date, vest ratably over a one to five-year period on each of the annual grant date anniversaries or vest entirely after a one , three , or five-year period subsequent to the grant date. RSUs granted to non-employee directors under the 2018 Plan, 2016 Plan, and 2004 Plan generally vest in equal monthly amounts over a one-year period from the Company's previous annual shareholder meeting date and distributions are deferred until the director's board service ends. Activity for all the Company's RSUs is as follows: Shares/Units (in thousands) Weighted Average Grant Date Fair Value Aggregate Intrinsic Value (in thousands) RSUs Outstanding balance at June 30, 2023 39 $ 126.83 Granted 13 21.20 Forfeited ( 1 ) 22.65 Vested ( 3 ) 110.97 Outstanding balance at June 30, 2024 48 $ 101.48 $ 1,104 Vested at June 30, 2024 27 $ 144.65 $ 621 Unvested awards, net of estimated forfeitures 16 $ 52.25 $ 368 As of June 30, 2024, there was $ 0.3 million of unrecognized expense related to RSUs that is expected to be recognized over a weighted average period of 1.7 years. The fair value of the shares vested was $ 0.3 million, $ 0.5 million and $ 5.8 million in fiscal years 2024, 2023, and 2022, respectively. 86 Table of Contents NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) 14. SHAREHOLDERS' EQUITY (DEFICIT) Authorized Shares and Designation of Preferred Class: The Company has 5.0 million shares of capital stock authorized, par value $ 0.05 , of which all outstanding shares, and shares available under the Stock Option Plans, have been designated as common stock. Stock Warrants Issues in Connection with Long-Term Debt: In connection with the new credit agreement, the Company issued detachable warrants to affiliates of TCW Asset Management Company, LLC, and Asilia Investments. Pursuant to the warrants, the holders can purchase up to an aggregate 407,542 shares of the Company’s common stock, par value $ 0.05 per share, at an exercise price equal to $ 7.00 per share. The warrants are exercisable for a seven-year period beginning June 24, 2024. The warrants may also be exercised on a cashless basis under certain circumstances under the agreement. In addition, in connection with the issuance of the warrants, the Company has granted an exemption in favor of each holder pursuant to Section 36 of the Tax Benefits Preservation Plan, dated January 29, 2024, among the Company and Equiniti Trust Company, LLC (the “Plan”), such that neither Holder was deemed to be an “Acquiring Person” (as defined in the Plan) solely in connection with (i) the issuance of the warrants nor (ii) the acquisition of beneficial ownership of securities of the Company pursuant to the exercise of the warrants. The warrants and the shares of common stock issuable upon the exercise of such warrants have not been registered under the Securities Act of 1933, as amended (the “Securities Act”), and may not be sold absent registration or an applicable exemption from the registration requirements of the Securities Act. Based in part upon the representations of each holder in each warrant, the offering and sale of each warrant is exempt from registration under Section 4(a)(2) of the Securities Act and/or Rule 506 of Regulation D promulgated under the Securities Act. The warrants were valued at $ 1.5 million using a relative fair value method, and were accounted for through additional paid-in capital. Further, the related financing fees incurred as a result of warrant issuance is recorded through a contra-equity account, and amounts to $ 0.2 million. Prior to the second anniversary of the issue date, the Company may call for cancellation up to an aggregate 203,771 shares of Common Stock underlying the warrants for consideration equal to $ 15.00 per share; provided, that the volume weighted average price on the trading day immediately preceding the date the Company delivers a written call notice to a holder exceeds $ 20.00 . As of June 30, 2024 the Company has no intentions on exercising this call provision. The Company will reassess this intention on a quarterly basis. Share Issuance Program: In February 2021, the Company filed a $ 150.0 million shelf registration and $ 50.0 million prospectus supplement with the Securities and Exchange Commission under which it had the ability to offer and sell, from time to time, up to $ 50.0 million worth of its common stock in "at-the-market" offerings. In fiscal year 2022, 464,781 shares were issued for $ 38.4 million under the prospectus. During fiscal years 2023 and 2024, the Company did no t issue any shares under this prospectus. The share issuance program expired on February 10, 2024. In May 2000, the Company's Board approved a stock repurchase program with no stated expiration date. Originally, the program authorized up to $ 50.0 million to be expended for the repurchase of the Company's stock. The Board elected to increase this maximum to $ 100.0 million in August 2003, to $ 200.0 million in May 2005, to $ 300.0 million in April 2007, to $ 350.0 million in April 2015, to $ 400.0 million in September 2015, to $ 450.0 million in January 2016, and to $ 650.0 million in August 2018. All repurchased shares become authorized but unissued shares of the Company. As of June 30, 2024, 1.5 million shares have been cumulatively repurchased for $ 595.4 million, and $ 54.6 million remained authorized for repurchase. The Company does not anticipate repurchasing shares of common stock for the foreseeable future. 87 Accumulated Other Comprehensive Income: The components of accumulated other comprehensive income are as follows: June 30, 2024 2023 (Dollars in thousands) Foreign currency translation $ 7,963 $ 8,284 Unrealized gain on deferred compensation contracts 621 739 Accumulated other comprehensive income $ 8,584 $ 9,023 88 Table of Contents NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) 15. SEGMENT INFORMATION Financial information concerning the Company's reportable operating segments is shown in the table below. Segment information is presented on the same basis that the Company internally organizes the business for assessing performance and making decisions regarding allocation of resources. In the second quarter of fiscal year 2023, the Company revised its internal reporting such that the Chief Operating Decision Maker's (CODM) primary measures of segment performance are revenue and segment adjusted EBITDA. Revenue and segment adjusted EBITDA are regularly reviewed by the CODM to make decisions about resources to be allocated to the segments, assess current performance, and forecast future performance. The Company's CODM does not evaluate reportable segments using assets and capital expenditure information. Segment adjusted EBITDA is defined as income (loss) from continuing operations before interest, income taxes, depreciation, amortization, and impairment. Consistent with our internal management reporting, unallocated expenses include certain items impacting comparability. These unallocated items are not defined terms within U.S. GAAP. They are based on how management views the business, makes financial, operating and planning decisions and evaluates the Company's ongoing performance and are not attributable to either segment. Unallocated fees include distribution center wind down fees, inventory reserve, one-time professional fees and settlements, severance expense, the benefit from lease liability decreases in excess of previously impaired ROU assets, lease termination fees, asset retirement obligation costs, goodwill and long-lived asset impairment charges, and the benefit from the Company's debt refinancing. Figures for prior reporting periods have been restated to conform to the current period. The Franchise reportable operating segment is comprised of 4,391 franchise salons located mainly in strip center locations and Walmart. Franchise salons offer high quality, convenient and value priced hair care and beauty services and retail products. This segment operates primarily in the U.S., Puerto Rico, and Canada and primarily includes the Supercuts, SmartStyle, Cost Cutters, First Choice Haircutters, Roosters, and Magicuts concepts. The company-owned salons reportable operating segment is comprised of 17 company-owned salons located mainly in strip center locations and Walmart. Company-owned salons offer high quality, convenient and value priced hair care and beauty services and retail products. SmartStyle, Supercuts, Cost Cutters and other regional trade names operating in the U.S. and Canada are generally within the company-owned salons segment. 89 Table of Contents NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) Fiscal Years 2024 2023 2022 (Dollars in thousands) Revenues: Franchise $ 195,659 $ 223,237 $ 255,762 Company-owned 7,323 10,089 20,205 Total revenue 202,982 233,326 275,967 Segment adjusted EBITDA: Franchise 26,257 22,799 7,730 Company-owned ( 323 ) ( 1,789 ) ( 9,529 ) Total 25,934 21,010 ( 1,799 ) Unallocated benefits (expenses) 94,138 ( 3,050 ) ( 9,843 ) Depreciation and amortization ( 3,945 ) ( 7,716 ) ( 6,224 ) Long-lived asset impairment ( 798 ) ( 101 ) ( 542 ) Goodwill impairment — — ( 13,120 ) Interest expense ( 25,393 ) ( 22,141 ) ( 12,914 ) Income tax (expense) benefit ( 869 ) 655 ( 2,017 ) Income (loss) from discontinued operations 1,993 3,958 ( 39,398 ) Total net income (loss) $ 91,060 $ ( 7,385 ) $ ( 85,857 ) Total revenues and property and equipment, net associated with business operations in the U.S. and all other countries in aggregate were as follows: June 30, 2024 2023 2022 Total Revenues Property and Equipment, Net Total Revenues Property and Equipment, Net Total Revenues Property and Equipment, Net (Dollars in thousands) U.S. $ 183,465 $ 3,663 $ 211,429 $ 6,410 $ 249,285 $ 12,808 Other countries 19,517 1 21,897 12 26,682 27 Total $ 202,982 $ 3,664 $ 233,326 $ 6,422 $ 275,967 $ 12,835 90 Table of Contents NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) 16. SUBSEQUENT EVENTS: Workforce Reduction: In August 2024, the Company executed a workforce reduction. As a result of the workforce reduction, the Company expects to incur lower salary and wage related expenses, partially offset by severance expense and investments back into the business. We are unable to estimate the net impact of workforce reduction, severance expense and related investments into the business. Revolving Credit Facility/Restricted Cash: As the Company transitioned to its new lender in June 2024, the Company temporarily drew $ 10.2 million on the revolving credit facility to cash collateralize its outstanding letters of credit issued by the Company’s former lenders. This cash is included in restricted cash as of June 30, 2024. Subsequent to June 30, 2024, under the 2024 Credit Agreement, the Company issued letters of credit in the amount of $ 9.25 million and paid down the revolving credit facility by $ 5.8 million and restricted cash was reduced accordingly. As of August 23, 2024, the Company's current revolver availability is $ 15.6 million. 91 Table of Contents Item 9. Changes in and Disagreements with Accountants on Accounting and Financial Disclosure None.