We are Liberty Global Ltd.
−Removed: (formerly Liberty Global plc) ( Liberty Global ), an international fixed-mobile convergence ( FMC ) communications company, providing world-class connectivity and entertainment services to our residential and business customers.
−Removed: We are focused on building FMC national champions in our core European markets, and we are constantly striving to enhance and simplify our customers’ lives through quality products and services that give them the freedom to connect, converse, work and be entertained anytime, anywhere they choose.
−Removed: To that end, we deliver market-leading connectivity and entertainment products through next-generation networks and provide over 85 million connections (at December 31, 2023) across Europe.
−Removed: Our primary business operations are listed below, all of which we consolidate, with the exception of the VMO2 JV and the VodafoneZiggo JV (each as defined below).
−Removed: Additionally, our ventures arm, Liberty Global Ventures, has investments in more than 75 companies and funds across the content, technology and infrastructure industries, including stakes in companies such as ITV plc ( ITV ), Televisa Univision, Inc.
+Added: (formerly Liberty Global plc) ( Liberty Global ), a dynamic team of operators and investors generating and delivering shareholder value through the strategic management of three platforms — Liberty Telecom, Liberty Growth and Liberty Services.
+Added: Through Liberty Telecom, we have built fixed mobile convergence ( FMC ) national champions that deliver market-leading connectivity and entertainment products through next-generation networks, providing approximately 80 million connections (at December 31, 2024) through some of Europe’s best-known consumer brands.
+Added: We are pursuing strategies in each market to drive commercial momentum, finance and monetize network infrastructure, and pursue accretive transactions to deliver value to our shareholders.
+Added: Liberty Growth invests, grows and rotates capital into scalable businesses across the technology, media/content, sports and infrastructure industries that we believe create unique opportunities to generate shareholder value.
+Added: As of December 31, 2024, Liberty Growth holds investments valued at $3.1 billion in approximately 70 companies and funds, including stakes in ITV plc ( ITV ), Televisa Univision, Inc.
( Televisa Univision ), Plume Design, Inc.
−Removed: ( Plume ), AE Group Sàrl ( AtlasEdge ) and Formula E Holdings Ltd.
+Added: ( Plume ), EdgeConneX, Inc.
+Added: ( EdgeConneX ) and AE Group Sàrl ( AtlasEdge ), as well as our controlling interest in Formula E Holdings Ltd.
( Formula E ).
+Added: Liberty Services offers innovative technology and finance service platforms that capitalize on our scale, best practices and expertise.
+Added: Liberty Services currently generates most of its revenue from certain of our affiliates and related parties, however, it is focused on growing its unique scaled-based services to third parties.
Primary Business Operations :
Brand Entity Location Ownership (1)
−Removed: Sunrise Switzerland 100.0%
Telenet Belgium 100.0%
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The Redomiciliation resulted in the Liberty Global group parent company changing its jurisdiction of incorporation from England and Wales to Bermuda.
−Removed: In this Annual Report on Form 10-K, except where context dictates otherwise, the terms “we”, “our”, “our company” and “us” may refer, as the context requires, to Liberty Global (or its predecessors) or collectively to Liberty Global (or its predecessors) and its subsidiaries and any of its joint ventures.
+Added: In this Annual Report on Form 10-K, the terms “we”, “our”, “our company” and “us” may refer, as the context requires, to Liberty Global (or its predecessors) or collectively to Liberty Global (or its predecessors) and its subsidiaries and any of its joint ventures.
Unless otherwise indicated, convenience translations into United States ( U.S.
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Our significant acquisitions include:
+Added: • On October 2, 2024 (the Formula E Acquisition Date ), we gained control of Formula E through the acquisition of the Formula E shares held by Warner Bros.
+Added: Discovery, Inc.
+Added: ( Warner Bros.
+Added: Discovery ) and certain other minority shareholders, which increased our ownership interest in Formula E from 38.2% to 65.6% (the Formula E Acquisition ).
+Added: We also acquired a shareholder loan from Warner Bros.
+Added: Discovery to Formula E upon closing of the transaction.
+Added: Upon closing of the Formula E Acquisition, we began consolidating 100% of Formula E’s results.
• On October 13, 2023, we completed the acquisition of all of the shares of Telenet Group Holding N.V.
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Telenet is now a wholly-owned, indirect subsidiary of Liberty Global.
−Removed: • On July 1, 2023, pursuant to an agreement dated July 19, 2022, Telenet and Fluvius System Operator CV ( Fluvius ) created an independent, self-funding infrastructure company ( Wyre ) within their combined geographic footprint in the Flanders region of Belgium and in parts of Brussels (the Telenet Wyre Transaction ).
−Removed: The companies each contributed certain cable infrastructure assets with Telenet and Fluvius initially owning 66.8% and 33.2% of Wyre, respectively.
−Removed: Telenet and Liberty Global began consolidating Wyre’s results upon the closing of the transaction.
Joint Ventures .
−Removed: Our significant joint ventures include:
+Added: Our significant joint venture transactions include:
+Added: • On July 1, 2023, pursuant to an agreement dated July 19, 2022, Telenet and Fluvius System Operator CV ( Fluvius ) created an independent infrastructure company ( Wyre ) within their combined geographic footprint in the Flanders region of Belgium and in parts of Brussels (the Telenet Wyre Transaction ).
+Added: The companies each contributed certain cable infrastructure assets with Telenet and Fluvius owning 66.8% and 33.2% of Wyre, respectively.
+Added: Telenet and Liberty Global began consolidating Wyre’s results upon the closing of the transaction.
• On December 15, 2022, we contributed cash to a newly-formed joint venture in the United Kingdom ( U.K.
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that are outside the existing footprint of the VMO2 JV (as defined below).
−Removed: We beneficially own 25% of the nexfibre JV, Telefónica (as defined below) beneficially owns 25% and InfraVia Capital Partners ( InfraVia ) beneficially owns the remaining 50%.
+Added: We beneficially own approximately 25% of the nexfibre JV, Telefónica (as defined below) beneficially owns 25% and InfraVia Capital Partners ( InfraVia ) beneficially owns the remaining 50%.
We account for our interest in the nexfibre JV as an equity method investment.
−Removed: • On September 1, 2021, we (i) contributed certain assets and liabilities to a newly-formed 50:50 joint venture (the AtlasEdge JV ) that was established for the purpose of acquiring and commercializing European technical real estate for edge colocation and hosting services and (ii) sold certain other assets to the AtlasEdge JV.
−Removed: We account for our interest in the AtlasEdge JV as an equity method investment.
−Removed: • On June 1, 2021, Liberty Global and Telefónica, S.A.
−Removed: ( Telefónica ) completed a transaction (the U.K.
−Removed: JV Transaction ) whereby (i) we contributed Virgin Media’s U.K.
−Removed: operations and certain other Liberty Global subsidiaries to a 50:50 joint venture (the VMO2 JV ) and (ii) Telefónica contributed its U.K.
−Removed: mobile business to the VMO2 JV, creating a nationwide integrated communications provider.
−Removed: We account for our 50% interest in the VMO2 JV as an equity method investment.
Dispositions .
Our significant dispositions include:
+Added: • On November 8, 2024, we completed the spin-off of our former wholly-owned subsidiary, Sunrise Communications AG ( Sunrise ), following a series of transactions that resulted in the transfer to Sunrise of our Swiss telecommunications operations (the Spin-off ).
+Added: In connection with the Spin-off, we agreed to provide certain transitional services to Sunrise for a period of up to five years.
+Added: These services principally comprise information technology, back-office, compliance and specialty services functions.
• On June 1, 2022, Telenet completed the sale of substantially all of its passive infrastructure and tower assets to DigitalBridge Investments LLC ( DigitalBridge ) (the Telenet Tower Sale ).
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Other Transactions
−Removed: • A described above in this section, we completed the Redomiciliation on November 23, 2023.
+Added: • On November 23, 2023, we completed the Redomiciliation, as described above in this section.
Our shares continue to trade on the Nasdaq Global Select Market under the same ticker symbols as they did prior to the Redomiciliation (LBTYA, LBTYB and LBTYK).
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Share repurchases are an important part of our strategy in creating value for our shareholders.
−Removed: Pursuant to our most recent share repurchase program, our board of directors authorized us to repurchase 10% of our outstanding shares (measured at the start of the year) during 2023.
−Removed: Additionally, in July 2023, our board of directors increased our share repurchase authorization to a minimum of 15% of shares outstanding as of December 31, 2022.
−Removed: We achieved this minimum as of October 30, 2023 and announced a further repurchase target of approximately $300.0 million through the end of January 2024.
−Removed: This target was fully achieved on January 26, 2024.
+Added: Under our 2024 share repurchase program, we were authorized to repurchase up to 10% of our outstanding shares (measured at the start of the year) during 2024.
+Added: This target was fully achieved on December 30, 2024.
+Added: Our board of directors has approved a new share repurchase program for 2025 pursuant to which we are authorized to repurchase up to 10% of our outstanding shares as of December 31, 2024 .
The following table provides a summary of our share repurchases during 2024.
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Forward Looking Statements
−Removed: Certain statements in this Annual Report constitute forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995.
+Added: Certain statements in this Annual Report on Form 10-K constitute forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995.
To the extent that statements in this Annual Report are not recitations of historical fact, such statements constitute forward-looking statements, which, by definition, involve risks and uncertainties that could cause actual results to differ materially from those expressed or implied by such statements.
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Management’s Discussion and Analysis of Financial Condition and Results of Operations and Item 7A .
−Removed: Quantitative and Qualitative Disclosures About Market Risk may contain forward-looking statements, including statements regarding our business, product, foreign currency, hedging and finance strategies, our property and equipment additions, subscriber growth and retention rates, competitive, regulatory and economic factors, the timing and impacts of proposed transactions, the maturity of our markets, the potential impact of the coronavirus ( COVID-19 ) and other large-scale health crises on our company, the anticipated impacts of new legislation (or changes to existing rules and regulations), anticipated changes in our revenue, costs or growth rates, our liquidity, credit risks, foreign currency risks, interest rate risks, target leverage levels, debt covenants, our future projected contractual commitments and cash flows, our share repurchase programs and other information and statements that are not historical fact.
−Removed: Where, in any forward-looking statement, we express an expectation or belief as to future results or events, such expectation or belief is expressed in good faith and believed to have a reasonable basis, but there can be no assurance that the expectation or belief will result or be achieved or accomplished.
+Added: Quantitative and Qualitative Disclosures About Market Risk may contain forward-looking statements, including statements regarding our business, product, foreign currency, hedging and finance strategies, our property and equipment additions, subscriber growth and retention rates, competitive, regulatory and economic factors, the timing and impacts of proposed transactions, the maturity of our markets, the potential impact of large-scale health crises on our company, the anticipated impacts of new legislation (or changes to existing rules and regulations), anticipated changes in our revenue, costs or growth rates, our liquidity, credit risks, foreign currency risks, interest rate risks, target leverage levels, debt covenants, our future projected contractual commitments and cash flows, our share repurchase programs and other information and statements that are not historical fact.
+Added: Where, in any forward-looking statement, we express an
+Added: expectation or belief as to future results or events, such expectation or belief is expressed in good faith and believed to have a reasonable basis, but there can be no assurance that the expectation or belief will result or be achieved or accomplished.
In evaluating these statements, you should consider the risks and uncertainties discussed under Item 1A.
Risk Factors and Item 7A.
−Removed: Quantitative and Qualitative Disclosures About Market Risk , as well as the following list of some, but not all, of the factors that could cause actual results or events (including with respect to affiliates) to differ materially from anticipated results or events:
+Added: Quantitative and Qualitative Disclosures About Market Risk , as well as the following list of some, but not all, of the factors that could cause actual results or events (including with respect to our affiliates) to differ materially from anticipated results or events:
• economic and business conditions and industry trends in the countries in which we or our affiliates operate;
• the competitive environment in the industries and in the countries in which we or our affiliates operate, including competitor responses to our products and services;
−Removed: • fluctuations in currency exchange rates and interest rates;
−Removed: • instability in global financial markets, including sovereign debt issues, currency instability and related fiscal reforms;
−Removed: • consumer disposable income and spending levels, including the availability and amount of individual consumer debt, as a result of, among other things, inflationary pressures;
−Removed: • changes in consumer television viewing, mobile and broadband usage preferences and habits;
−Removed: • consumer acceptance of our existing service offerings, including our broadband internet, video, fixed-line telephony, mobile and business service offerings, and of new technology, programming alternatives and other products and services that we may offer in the future;
−Removed: • our ability to manage rapid technological changes, including our ability to adequately manage our legacy technologies and transformation, and the rate at which our current technology becomes obsolete;
−Removed: • our ability to maintain or increase the number of subscriptions to our broadband internet, video, fixed-line telephony and mobile service offerings and our average revenue per household;
−Removed: • our ability to provide satisfactory customer service, including support for new and evolving products and services;
−Removed: • our ability to maintain or increase rates to our subscribers or to pass through increased costs to our subscribers, including with respect to our significant property and equipment additions, as a result of, among other things, inflationary pressures;
+Added: • our ability to manage rapid technological changes, including our ability to adequately manage our legacy technologies and the rate at which our current technology becomes obsolete;
• the impact of our future financial performance, or market conditions generally, on the availability, terms and deployment of capital;
−Removed: • changes in, or failure or inability to comply with, government regulations and legislation in the countries in which we or our affiliates operate and adverse outcomes from regulatory proceedings;
−Removed: • government intervention that requires opening our broadband distribution networks to competitors, such as certain regulatory obligations imposed in Belgium;
−Removed: • our ability to maintain and further develop our direct and indirect distribution channels;
−Removed: • the effect of perceived health risks associated with electromagnetic radiation from base statement and associated equipment;
−Removed: • the effect on our businesses of strikes or collective action by certain of our employees that are represented by trade unions;
−Removed: • our ability to obtain regulatory approval and shareholder approval and satisfy other conditions necessary to close acquisitions, dispositions, combinations or joint ventures and the impact of conditions imposed by competition and other regulatory authorities in connection with acquisitions, combinations and joint ventures;
−Removed: • our ability to successfully acquire new businesses or form joint ventures and, if acquired or joined, to integrate, realize anticipated efficiencies from, and implement our business plan with respect to, the businesses we have acquired or joined or that we expect to acquire or join;
−Removed: • changes in laws or treaties relating to taxation, or the interpretation thereof, in the U.K., the U.S.
−Removed: or in other countries in which we or our affiliates operate;
+Added: • our ability to adequately forecast and plan future network requirements;
• changes in laws, monetary policies and government regulations that may impact the availability or cost of capital and the derivative instruments that hedge certain of our financial risks;
−Removed: • our ability to navigate the potential impacts on our business resulting from the U.K.’s departure from the European Union ( E.U.
−Removed: • the ability of suppliers and vendors (including our third-party wireless network provider, Three (Hutchison), under our mobile virtual network operator ( MVNO ) arrangement at VM Ireland (as defined below)) to timely deliver quality products, equipment, software, services and access;
+Added: • changes in consumer video, mobile and broadband usage, preferences and habits;
+Added: • consumer acceptance of our existing service offerings, including our broadband internet, video, fixed-line telephony, mobile and business service offerings, and of new technology, programming alternatives and other products and services that we may offer in the future;
+Added: • the availability of attractive programming for our video services and the costs associated with such programming, including, but not limited to, production costs, retransmission and copyright fees;
• the activities of device manufacturers and our operating companies’ ability to secure adequate and timely supply of handsets that experience high demand;
−Removed: • the availability of attractive programming for our video services and the costs associated with such programming, including, but not limited to, production costs, retransmission and copyright fees payable to public and private broadcasters;
• uncertainties inherent in the development, and integration, of new business lines and business strategies;
−Removed: • our ability to adequately forecast and plan future network requirements;
−Removed: • the availability and cost of capital for the acquisition, maintenance and/or development of telecommunications networks, products and services;
−Removed: • the availability, cost and regulation of spectrum;
−Removed: • problems we may discover post-closing with the operations, including the internal controls and financial reporting processes, of businesses we acquire;
−Removed: • successfully integrating businesses or operations that we acquire or partner with on the timelines or within the budgets estimated for such integrations;
−Removed: • operating costs, customer loss and business disruption, including maintaining relationships with employees, customers, suppliers or vendors, may be greater than expected in connection with our acquisitions, dispositions or joint ventures;
−Removed: • our ability to realize the expected synergies from our acquisitions and joint ventures in the amounts anticipated or on the anticipated timelines;
−Removed: • our ability to profit from investments, such as our joint ventures, that we do not solely control;
−Removed: • our ability to anticipate, protect against, mitigate and contain loss of our and our customers’ data as a result of cyber attacks on us or any of our operating companies;
+Added: • our ability to increase revenue from business services offered to our affiliates and other third parties;
+Added: • the availability, cost and regulation of spectrum used in our business;
+Added: • the ability of suppliers and vendors (including our third-party wireless network provider, Three (Hutchison), under our mobile virtual network operator ( MVNO ) arrangement at VM Ireland (as defined below)) to timely deliver quality products, equipment, software, services and access;
• the leakage of sensitive customer or company data or the failure to comply with applicable data protection laws, regulations and rules;
+Added: • our ability to anticipate, protect against, mitigate and contain the loss of our and our customers’ data as a result of cyber attacks on us or any of our affiliates;
• a failure in our network and information systems, whether caused by a natural failure or a security breach, and unauthorized access to our networks;
−Removed: • the outcome of any pending or threatened litigation;
−Removed: • the loss of key employees and the availability of qualified personnel;
+Added: • fluctuations in currency exchange rates and interest rates;
+Added: • instability in global financial markets, including sovereign debt issues, currency instability and related fiscal or monetary reforms;
+Added: • changes in, or failure or inability to comply with, government regulations and legislation in the countries in which we or our affiliates operate and any adverse outcomes from regulatory proceedings;
+Added: • changes in laws or treaties relating to taxation, or the interpretation thereof, in Bermuda, the U.K., the U.S.
+Added: or in other countries in which we or our affiliates operate;
+Added: • the effect of perceived health risks associated with electromagnetic radiation from base stations and associated equipment;
+Added: • our ability to navigate the potential impacts on our business resulting from the U.K.’s departure from the European Union ( E.U.
+Added: • our ability to successfully acquire new businesses or form joint ventures and, if acquired or joined, to integrate, realize anticipated efficiencies from, and implement our business plans with respect to, the businesses we have acquired or joined or that we expect to acquire or join;
+Added: • successfully integrating businesses or operations that we acquire or partner with on the timelines, or within the budgets, estimated for such integrations;
+Added: • our ability to realize the expected synergies from our acquisitions and joint ventures in the amounts anticipated or on the anticipated timelines;
+Added: • our ability to obtain regulatory approval and shareholder approval and satisfy other conditions necessary to close acquisitions, dispositions, combinations or joint ventures and the impact of conditions imposed by competition and other regulatory authorities in connection with any of our acquisitions, combinations or joint ventures;
+Added: • problems we may discover post-closing with the operations, including the internal controls and financial reporting processes, of businesses we acquire or with whom we create joint ventures;
+Added: • operating costs, customer loss and business disruption, including maintaining relationships with employees, customers, suppliers or vendors, may be greater than expected in connection with our acquisitions, dispositions or joint ventures;
• changes in the nature of key strategic relationships with partners and joint venturers;
−Removed: • the risk of default by counterparties to our cash investments, derivative and other financial instruments and undrawn debt facilities;
+Added: • our ability to profit from investments, such as our joint ventures, that we do not solely control;
+Added: • our potential exposure to additional tax liabilities;
+Added: • the effect on our businesses of strikes or collective action by certain of our employees that are represented by trade unions or work councils;
• our capital structure and factors related to our debt arrangements;
−Removed: • events that are outside of our control, such as political unrest in international markets, terrorist attacks, armed conflicts, malicious human acts, natural disasters, epidemics, pandemics (such as COVID-19) and other similar events, including the ongoing invasion of Ukraine by Russia and the Israeli-Palestinian conflict.
+Added: • our ability to maintain or increase rates to our subscribers or to pass through increased costs to our subscribers, including with respect to our significant property and equipment additions, as a result of, among other things, inflationary and cost of living pressures;
+Added: • the availability and cost of capital for the acquisition, maintenance and/or development of telecommunications networks, products and services;
+Added: • consumer disposable income and spending levels, including the availability and amount of individual consumer debt, as a result of, among other things, inflationary or cost of living pressures;
+Added: • our ability to freely access the cash of our operating companies;
+Added: • the risk of default by counterparties to our cash investments, derivative and other financial instruments and undrawn debt facilities;
+Added: • the loss of key employees and the lack of qualified personnel;
+Added: • our ability to provide satisfactory customer service, including support for new and evolving products and services;
+Added: • government intervention that requires opening our broadband distribution networks to competitors, such as certain regulatory obligations imposed in Belgium;
+Added: • our ability to maintain and further develop our direct and indirect distribution channels;
+Added: • the outcome of any pending or threatened litigation;
+Added: • events that are outside of our control, such as political unrest in international markets, terrorist attacks, armed conflicts, malicious human acts, natural disasters, epidemics, pandemics and other similar events, including the ongoing invasion of Ukraine by Russia and the continuing conflicts in the Middle East.
The broadband distribution and mobile service industries are changing rapidly and, therefore, the forward-looking statements of expectations, plans and intents in this Annual Report are subject to a significant degree of risk.
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Description of Business
−Removed: We are one of the world’s leading converged broadband, video and communications companies, with a commitment to providing our customers “best in class” connectivity and entertainment services.
−Removed: These services are delivered to our residential and business customers over our networks and include internet, video, telephony and mobile services.
−Removed: We design these services to enable our customers to access the digital world on their own terms, with top quality connectivity at the core of our strategy.
−Removed: Our extensive broadband network enables us to deliver ultra-high-speed internet service across our markets, be it through fiber, cable and mobile technology, and we strive to extend our reach and reinforce our speed leadership.
−Removed: Across our footprint we offer converged fixed and mobile experiences in and out of the home, and it is our ambition to further enhance this proposition through strategic acquisitions and partnerships and through product development to offer our customers a world-class suite of products and services.
−Removed: As part of this strategy, Sunrise GmbH ( Sunrise ), Telenet, the VMO2 JV and our 50:50 joint venture with Vodafone Group plc ( Vodafone ) (the VodafoneZiggo JV ) deliver mobile services as mobile network operators ( MNOs ), Virgin Media Ireland ( VM Ireland ) delivers mobile services as an MVNO through Three (Hutchison)’s network and UPC Slovakia delivers mobile services as a reseller of subscriber identification module ( SIM ) cards provided by SWAN, a.s.
−Removed: We provide residential and business telecommunication services in Switzerland through Sunrise, Belgium through Telenet, Ireland through VM Ireland and Slovakia through UPC Slovakia, and we are a leading fixed network provider in each of these countries.
−Removed: We also own 50% of the VMO2 JV and the VodafoneZiggo JV, each of which is a fixed network leader in their respective countries.
+Added: We are one of the world’s leading converged broadband, mobile, video and communications companies, with a commitment to providing our customers “best in class” connectivity and entertainment services.
+Added: These services are delivered to our residential and business customers over our fiber-rich fixed and, increasingly, 5G SA mobile networks and include internet, video, telephony and mobile services.
+Added: We design these services to enable our customers to access the digital world on their own terms, with top quality connectivity and ease of use at the core of our strategy.
+Added: Our extensive broadband networks enable us to deliver ultra-high-speed internet service across our markets, be it through fiber, Hybrid Fiber Coaxial ( HFC ) or mobile technology, and we strive to extend our reach and reinforce our speed leadership.
+Added: Across our footprint we offer converged fixed and mobile experiences in and out of the home, and it is our ambition to further enhance this proposition through strategic acquisitions and partnerships and through product developments to offer our customers a world-class suite of products and services.
+Added: As part of this strategy, Telenet, our 50:50 joint venture with Telefonica, S.A.
+Added: (the VMO2 JV ) and our 50:50 joint venture with Vodafone Group plc ( Vodafone ) (the VodafoneZiggo JV ) deliver mobile services as mobile network operators ( MNOs ), Virgin Media Ireland ( VM Ireland ) delivers mobile services as an MVNO through Three (Hutchison)’s network, and UPC Slovakia delivers mobile services as a reseller of subscriber identification module ( SIM ) cards provided by SWAN, a.s.
+Added: We provide residential and business telecommunication services in Belgium through Telenet, Ireland through VM Ireland and Slovakia through UPC Slovakia, and we are a leading fixed network provider in each of these countries.
+Added: We also own 50% of both the VMO2 JV and the VodafoneZiggo JV, each of which is a fixed network leader in their respective countries.
A breakdown of our revenue by major category for our consolidated reportable segments appears in note 19 to our consolidated financial statements included in Part II of this Annual Report on Form 10-K.
−Removed: As a provider of telecommunications services, we strive to ensure that the connections we make today are building for a sustainable future.
−Removed: Our People Planet Progress strategy demonstrates how we work inclusively, sustainably and responsibly as a company and with our partners.
−Removed: Our People priorities mean that we champion diversity and representation to elevate equitable and inclusive opportunities across every part of our business.
−Removed: We are committed to enhancing inclusive connectivity and digital skills needed for our communities and society today, as well as the workforce of tomorrow, through educational and social programs and volunteering.
−Removed: As part of our Planet agenda, we work to ensure that we continuously focus on the most significant environmental impacts of our business.
−Removed: We are working across our entire footprint to reduce our Scope 1, 2 and 3 emissions, with long-term ambitions in line with science-based targets.
−Removed: Our commitment to reducing GHG emissions includes purchasing electricity from renewable sources, transitioning our fleet to electric vehicles, improving the efficiency of our networks to meet growing connectivity demands without increasing energy consumption, tackling e-waste by reducing the use of raw materials in our products, limiting our packaging and designing our products for longer lifespans and circularity.
−Removed: Our Progress priorities mean that we are committed to transparency throughout our business and value chain, supported by our governance structures and human rights, ethics and labor management processes and practices.
−Removed: We also focus on working together with our partners to ensure high standards in our supply chain, as well as taking an active role in cross-industry collaborations.
−Removed: We are a founding member of the European Green Digital Coalition and, in 2023, became a member of the United Nations Global Compact and joined the Joint Alliance for CSR.
−Removed: As such, we champion our industry as a key player in the development of carbon-reducing digital solutions and enabling other sectors to also become more sustainable.
+Added: As a provider of telecommunications services, we strive to ensure that the connections we make today embody our commitment to being an inclusive, sustainable and responsible company.
+Added: Our People Planet Progress strategy ensures that we focus on the matters that make an impact today and also shape the opportunities of the future.
+Added: Our People priority focuses on diversity, representation and Belonging—making sure that everyone can be their full selves at work in an inclusive environment with equitable opportunities.
+Added: We are committed to preparing for tomorrow’s workforce by supporting STEM and digital skills education, which foster future technology talent and support broader societal needs.
+Added: This is also underpinned by our Inclusive Connectivity initiatives, which offer affordable, accessible digital services and devices for those in need.
+Added: Our community impact work is rooted in our focus on volunteering and our partnerships to create a positive impact in communities where we live and work.
+Added: Our Planet priority focuses on reducing our environmental footprint by bringing down our Scope 1, 2, and 3 greenhouse gas emissions in line with science-based targets.
+Added: We are ensuring the procurement of energy from renewable sources, transitioning our fleet to electric vehicles, as well as enhancing the efficiency of our networks.
+Added: We are also working with our suppliers, the largest contributor to our carbon footprint, to bring down their emissions.
+Added: Our products are designed for circularity, allowing for more sustainable materials and ensuring easier pathways to refurbishment and disposal at the end of their useful life.
+Added: Our Planet priority also brings together innovation opportunities with Smart Energy initiatives—making our networks, products and operations more efficient and sustainable through the use of artificial intelligence and other transformative technologies.
+Added: Our Progress priority emphasizes our commitment to transparency throughout our own operation and that of our value chain.
+Added: This is supported by our robust governance structures and ethical practices.
+Added: We are managing our climate-based risks to better equip our business for the future.
+Added: We rely on widely recognized benchmarks and frameworks to drive our progress and provide transparency to our stakeholders.
+Added: We highly value our partnerships and affiliations, such as the United Nations Global Compact and the Joint Alliance for CSR, which enable us to drive progress in our operations and the wider industry.
Operating Data
The following table presents certain operating data as of December 31, 2024 with respect to the networks of our subsidiaries and significant joint ventures.
−Removed: The following tables reflect 100% of the data applicable to each of our subsidiaries and significant joint ventures regardless of our ownership percentage.
+Added: The following tables reflect 100% of the reported data applicable to each of our subsidiaries and significant joint ventures regardless of our ownership percentage.
Fixed-Line Customer
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Telenet 4,160,500 1,967,200 1,718,800 1,588,600 848,400 4,155,800 2,870,100
−Removed: 2,707,700 1,468,000 1,180,400 1,199,700 934,200 3,314,300 2,836,300
VM Ireland 1,002,700 393,300 363,200 210,900 156,100 730,200 136,700
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Certain of our Homes Passed counts are based on census data that can change based on either revisions to the data or from new census results.
−Removed: Due to the fact that we do not own the partner networks (defined below) used in Switzerland (see note 8 below), we do not report homes passed for Sunrise’s partner networks.
(2) Fixed-Line Customer Relationships are the number of customers who receive at least one of our internet, video or telephony services that we count as Revenue Generating Units ( RGUs ), without regard to which or to how many services they subscribe.
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We exclude mobile-only customers from Fixed-Line Customer Relationships.
−Removed: (3) Internet Subscribers are homes, residential multiple dwelling units or commercial units that receive internet services over our networks or that we service through a partner network.
−Removed: At Sunrise, we offer a 10 Mbps internet service to our Video Subscribers without an incremental recurring fee.
−Removed: Our Internet Subscribers at Sunrise include approximately 39,800 subscribers who have requested and received this service.
+Added: (3) Internet Subscribers are homes, residential multiple dwelling units or commercial units that receive internet services over our networks.
(4) Video Subscribers are homes, residential multiple dwelling units or commercial units that receive our video services over our broadband network or through a partner network.
−Removed: We have approximately 31,000 “lifeline” customers that are counted on a per connection basis, representing the least expensive regulated tier of video cable service, with only a few channels.
+Added: At UPC Slovakia, we have approximately 26,400 “lifeline” customers that are counted on a per connection basis, representing the least expensive regulated tier of video cable service, with only a few channels.
(5) Telephony Subscribers are homes, residential multiple dwelling units or commercial units that receive voice services over our networks or that we service through a partner network.
Telephony Subscribers exclude mobile telephony subscribers.
−Removed: At Sunrise, we offer a basic phone service to our Video Subscribers without an incremental recurring fee.
−Removed: Our Telephony Subscribers at Sunrise include approximately 128,400 subscribers who have requested and received this service.
(6) An RGU is, separately, an Internet Subscriber, Video Subscriber or Telephony Subscriber.
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Customers who do not pay a recurring monthly fee are excluded from our Mobile Subscriber count after periods of inactivity ranging from 30 to 90 days, based on industry standards within the respective country.
−Removed: In a number of countries, our Mobile
−Removed: Subscribers receive mobile services pursuant to prepaid contracts.
−Removed: As of December 31, 2023, our Mobile Subscriber count included approximately 369,200, 233,200, 7,617,900 and 340,200 prepaid Mobile Subscribers at Sunrise, Telenet, the VMO2 JV and the VodafoneZiggo JV, respectively.
+Added: In a number of countries, our Mobile Subscribers receive mobile services pursuant to prepaid contracts.
+Added: As of December 31, 2024, our Mobile Subscriber count included approximately 195,100, 7,369,800 and 284,500 prepaid Mobile Subscribers at Telenet, the VMO2 JV and the VodafoneZiggo JV, respectively.
Prepaid mobile customers are excluded from the VMO2 JV’s and the VodafoneZiggo JV’s Mobile Subscriber counts after a period of inactivity of three months and nine months, respectively.
−Removed: The Mobile Subscriber count for the VMO2 JV includes internet of things ( IoT ) connections, which are Machine-to-Machine contract mobile connections, including Smart Metering contract connections.
+Added: The Mobile Subscriber count for the VMO2 JV includes internet of things ( IoT ) connections, which are Machine-to-Machine contract mobile connections, including Smart Metering contract
The mobile subscriber count for the VMO2 JV presented in the table above excludes mobile wholesale connections based on their definition.
−Removed: (8) Pursuant to service agreements, Sunrise offers broadband internet, video and telephony services over networks owned by third-party operators ( partner networks ), and following the acquisition of Sunrise, also services homes through Sunrise’s existing agreements with Swisscom, Swiss Fibre Net and local utilities.
−Removed: Under these agreements, RGUs are only recognized if there is a direct billing relationship with the customer.
−Removed: Homes passed or serviceable through the above service agreements are not included in Sunrise’s homes passed count as we do not own these networks.
−Removed: Including these arrangements, our operations at Sunrise have the ability to offer fixed services to the national footprint.
(8) Amounts related to the VodafoneZiggo JV’s fixed-line and mobile products include business and multiple dwelling unit subscribers.
Additional General Notes to Table:
−Removed: Most of our broadband communications subsidiaries provide broadband internet, video, telephony, mobile, data or other business services.
−Removed: Certain of our business service revenue is derived from small or home office ( SOHO ) subscribers that pay a premium price to receive enhanced service levels along with internet, video or telephony services that are the same or similar to the mass marketed products offered to our residential subscribers.
+Added: Our operating companies provide broadband internet, video, telephony, mobile, data or other business services.
+Added: Certain of our business service revenue is derived from small or home office ( SOHO ) subscribers that pay a premium to receive enhanced service levels along with internet, video or telephony services that are the same or similar to the mass marketed products offered to our residential subscribers.
All mass marketed products provided to SOHOs, whether or not accompanied by enhanced service levels and/or premium prices, are included in the respective RGU and customer counts of our broadband communications operations, with only those services provided at premium prices considered to be “SOHO RGUs” or “SOHO customers”.
To the extent our existing customers upgrade from a residential product offering to a SOHO product offering, the number of SOHO RGUs or SOHO customers will increase, but there is no impact to our total RGU or customer counts.
−Removed: With the exception of our business SOHO subscribers, we generally do not count customers of business services as customers or RGUs for external reporting purposes.
−Removed: In Belgium, Telenet leases a portion of its network under a long-term finance lease arrangement.
−Removed: These tables include operating statistics for Telenet’s owned and leased networks.
+Added: With the exception of our SOHO subscribers, we generally do not count customers of business services as customers or RGUs for external reporting purposes.
While we take appropriate steps to ensure that subscriber statistics are presented on a consistent and accurate basis at any given balance sheet date, the variability from country to country in (1) the nature and pricing of products and services, (2) the distribution platform, (3) billing systems, (4) our bad debt collection efforts and (5) other factors add complexity to the subscriber counting process.
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Accordingly, we may from time to time make appropriate adjustments to our subscriber statistics based on those reviews.
−Removed: Subscriber information for acquired entities is preliminary and subject to adjustment until we have completed our review of such information and determined that it is presented in accordance with our policies.
Products and Services
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Connectivity is a critical building block for vibrant communities.
−Removed: Following the COVID-19 pandemic, it has become apparent that all aspects of society, including families, businesses, education and healthcare, to name a few, continue to rely heavily on connectivity and the digital services that depend on it.
−Removed: To meet our customers’ expectations of seamless connectivity, we developed a fully digital, cloud-based connectivity ecosystem that we call “ ONE Connect ”, built on top of our fiber-rich fixed broadband network and expansive mobile network.
+Added: All aspects of society, including families, businesses, education and healthcare, to name a few, continue to rely heavily on connectivity and the digital services that depend on it.
+Added: To meet our customers’ expectations of seamless connectivity, we developed a fully digital, cloud-based connectivity ecosystem that we call “ ONE Connect ”, built on top of our fiber-rich fixed broadband network.
ONE Connect is orchestrated by a fully cloud-based digital journey, enabling fast and flexible introduction of new hardware and services, as well as cloud-to-cloud open API integration, simplifying the on-boarding of new services and devices.
−Removed: The devices used within our ONE Connect ecosystem are connected and protected through our secure gateway and virtual private network ( VPN ), both at home and on the go.
−Removed: At home, our customers can benefit from the gigabit speeds enabled by our “ Connect Box ” (described below), as well as “ Intelligent WiFi ”, which has optimization functionalities, such as the ability to adapt to the number of people and devices online at any given time in order to improve and extend wireless connectivity speeds.
−Removed: We have completed the rollout of our award-winning Intelligent WiFi across all our markets.
−Removed: Our “ Smart Security ” services complement these capabilities by offering a layer of security for all customer connected devices.
+Added: At home, our customers can benefit from the gigabit speeds enabled by our “Connect Box” (as defined below), as well as “ Intelligent WiFi ”, which modifies the customers WiFi mesh configuration to adapt to an ever changing WiFi environment and maximizes wireless connectivity speeds for our customers.
+Added: Our award-winning Intelligent WiFi is available across all our markets.
+Added: Our “ Smart Security ” services complement these capabilities by offering a layer of security for all customer connected devices and provide safe browsing and fraud prevention measures.
In addition, we offer “ Smart Home ” bundles in select markets, enabling those customers to take their smart home ambitions to the next level, including enhanced entertainment, home automation and home security.
Finally, our “ Connect App ” is the digital touchpoint that allows customers to access and manage all of our services.
+Added: We are also looking to launch our “Markets One App,” where FMC products and services will be consolidated into a single application.
Our “ Connect Box ” is a next generation Intelligent WiFi and telephony gateway that enables us to maximize the impact of our ultrafast broadband networks by providing reliable wireless connectivity anywhere in the home.
−Removed: This gateway can be self-installed and allows customers to customize their home WiFi service.
−Removed: Our latest versions of the gigabit Connect Box are based on DOCSIS 3.1 technology and WiFi 6, providing even better in-home WiFi service.
+Added: This gateway can be self-installed and provides a cloud managed WiFi service.
+Added: Our latest versions of the gigabit Connect Box are based on DOCSIS 3.1 technology and WiFi 6, providing even better in-home WiFi service and coverage.
Our new DOCSIS 3.1 Connect Box runs our “ One Firmware ” stack, a middleware software system based on the Reference Design Kit for Broadband ( RDK-B ).
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We have extended the One Firmware stack to support our ONE Connect ecosystem.
−Removed: One Firmware runs on system-on-a-chip ( SOC ) technology from multiple vendors and can run on any SOC that is RDK-B compliant, enabling greater speed and agility for on-boarding of new customer premises equipment ( CPE ) platforms and ecosystem features, allowing us to build once and port to many.
−Removed: During 2023, we continued the roll out of One Firmware to our legacy DOCSIS 3.0 WiFi 5 GW and our next generation DOCSIS 3.1 WiFi 6 GW.
−Removed: In addition, we completed the porting activity of One Firmware to our new XGSPON WiFi 6 gateways, which we have now rolled out in the U.K., Switzerland and Ireland.
−Removed: To support the adoption of fiber-to-the-home, cabinet, building or node networks (fiber-to-the-home/-cabinet/-building/-node is referred to herein as FTTx ) access in both on-net and off-net scenarios, we introduced XGSPON (an updated standard for passive optical networks that supports higher-speed, 10 Gbps symmetrical data transfers) and Ethernet-based Connect Boxes with WiFi 6, providing speeds up to 10 Gbps that run our One Firmware and support our ONE Connect ecosystem.
−Removed: In 2023, we introduced a new WiFi 6 Mesh device, ONE Connect Mesh, which provides our WiFi Mesh system that is fully orchestrated and optimized via the ONE Connect Platform.
−Removed: In 2023, we provided the world’s first test of DOCSIS 4 technology on live network infrastructure, capable of 10 Gbps speeds over Hybrid Fiber Coaxial ( HFC ) Plant with upgraded passive components, emphasizing the re-usability of our existing coaxial cable.
+Added: One Firmware runs on system-on-a-chip ( SOC ) technology from multiple vendors and can run on any SOC that is RDK-B compliant, enabling greater speed and agility for on-boarding of new customer premises equipment ( CPE ) platforms and ecosystem features, thus allowing us to build once and port to many.
+Added: During 2024, we continued the roll out of One Firmware to our legacy DOCSIS 3.0 WiFi 5 GW products and our next generation DOCSIS 3.1 WiFi 6 GW products.
+Added: In addition, we completed the porting activity of One Firmware to our new XGSPON WiFi 6 gateways, which we have now rolled out in all of our markets.
+Added: To support the adoption of fiber-to-the-home, cabinet, building or node networks (fiber-to-the-home/-cabinet/-building/-node is referred to herein as FTTx ) access in both on-net and off-net scenarios, we introduced XGSPON (an updated standard for passive optical networks that supports 10 Gbps symmetrical data transfers) and ethernet-based Connect Boxes with WiFi 6, providing speeds up to 10 Gbps that run our One Firmware and support our ONE Connect ecosystem.
+Added: In 2023, we introduced a new WiFi 6 Mesh extender device, adding to our three previous generations, the “ONE Connect Mesh,” which provides our WiFi Mesh system that is fully orchestrated and optimized via the ONE Connect Platform.
+Added: In 2024, we introduced CPE to support a two-box architecture by adding an XGSPON Optical Network Units, to terminate XGSPON and present ethernet, via a new Connect Box to a WiFi 6 ethernet gateway running our One Firmware, and which is expected to become the dominant configuration in our footprint to support various on-net, off-net and wholesale models.
+Added: In 2023, we provided the world’s first test of DOCSIS 4 technology on live network infrastructure, capable of 10 Gbps speeds over HFC Plant with upgraded passive components, emphasizing the re-usability of our existing coaxial cable.
The DOCSIS 4 CPE and node was the culmination of joint development activity with our vendors and silicon partners.
−Removed: In 2023, we added a cybersecurity feature to our ONE Connect Platform, providing our customers with safe browsing and advanced network protection features.
+Added: In 2024, we finalized plans to introduce a DOCSIS 4 Network Termination Unit, which will terminate DOCSIS 4 (up to 10 Gbps), and connect ethernet, via the Connect Box, in similar fashion to the XGSPON two-box architecture that is described above.
+Added: In 2023, we added a cybersecurity feature to our ONE Connect Platform called Smart Security, providing our customers with safe browsing and advanced network protection features.
Our Connect Box is available in all our markets, and during 2024, approximately 11 million of our customers had a Connect Box.
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Our residential subscribers access the internet via cable or XGSPON modems connected to their internet capable devices, or wirelessly via WiFi.
−Removed: We offer multiple tiers of broadband internet service, including gigabit or greater speeds across our entire European footprint.
+Added: We offer multiple tiers of broadband internet service, including gigabit or greater speeds across our entire footprint.
The speed of service depends on the customer location and their selected service.
−Removed: By leveraging our existing fiber-rich broadband networks, we are in a position to deliver gigabit or greater speeds by deploying the next generation DOCSIS 3.1 technology.
+Added: By leveraging our existing fiber-rich broadband networks, we deliver gigabit or greater speeds by deploying DOCSIS 3.1 technology.
DOCSIS 3.1 technology is an international standard that defines the requirements for data transmission over a cable system.
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We determine pricing for each different tier of internet service through an analysis of speed, market conditions and other factors.
−Removed: At the end of 2023, we rolled out a new Smart Security service in the U.K.
−Removed: which helps protect all connected devices, including Smart Home devices, and is anticipated to be rolled out to the rest of our footprint during 2024.
+Added: At the end of 2023, we rolled out a new Smart Security service in the U.K., which helps protect all connected devices, including Smart Home devices, and is anticipated to be rolled out to the rest of our footprint during 2025.
Mobile Services
−Removed: Mobile services are another key building block for us to provide customers with seamless connectivity.
−Removed: Sunrise, Telenet, the VMO2 JV and the VodafoneZiggo JV offer mobile services as mobile network providers, VM Ireland offers mobile services as an MVNO over a third-party network through Three (Hutchison) and UPC Slovakia delivers mobile services as a reseller of SIM cards provided by SWAN, a.s.
+Added: Mobile services are another key pillar in providing our customers with seamless connectivity.
+Added: Telenet, the VMO2 JV and the VodafoneZiggo JV offer mobile services as MNOs, VM Ireland offers mobile services as an MVNO over a third-party network through Three (Hutchison) and UPC Slovakia delivers mobile services as a reseller of SIM cards provided by SWAN, a.s.
Pursuant to VM Ireland’s agreement with Three (Hutchison) to provide mobile services as an MVNO, Three (Hutchison) leases a third-party’s radio access network and owns the core network, including switching, backbone and interconnections.
−Removed: VM Ireland’s MVNO arrangement with Three (Hutchison) permits VM Ireland to offer its customers mobile services without needing to build and operate a cellular radio tower network.
+Added: VM Ireland’s MVNO arrangement with Three (Hutchison) permits VM Ireland to offer its customers mobile services without needing to build and operate a mobile radio tower network.
In each of our markets, we offer a range of mobile-related services.
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Our channel offerings include general entertainment, sports, movies, series, documentaries, lifestyles, news, adult, children and ethnic and foreign channels.
−Removed: Discounts to our monthly service fees are available to any subscriber who selects a bundle of two or more of our services ( bundled services ):
−Removed: internet, video, fixed-line telephony and mobile services.
+Added: Discounts to our monthly service fees are available to any subscriber who selects a bundle of two or more of our services ( bundled services ), such as internet, video, fixed-line telephony and mobile services.
Bundled services consist of double-play for two services, triple-play for three services and quad-play for four services.
To meet customer demands, we have enhanced our video services with additional relevant content services and features, which increases viewing satisfaction and addresses individual user needs.
−Removed: Our latest next generation product suite is called “ Horizon 5 ”, a cloud-based, multi-screen entertainment platform that combines linear television (including recording and
−Removed: replay features), premium video-on-demand (“ VoD ”) offerings, an increasing amount of integrated premium global and local video applications and mobile viewing into one entertainment experience.
+Added: Our latest next generation product suite is called “ Horizon 5 ”, a cloud-based, multi-screen entertainment platform that combines linear television (including recording and replay features), premium video-on-demand ( VoD ) offerings, an increasing amount of integrated premium global and local video applications and mobile viewing into one entertainment experience.
Horizon 5 comes with a state-of-the-art personal user interface that is intuitively easy to navigate.
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The platform also features a ‘Personal Home’ page that automatically aggregates content, both linear and VoD, in a streamlined user interface based on the user’s viewing habits.
−Removed: Horizon 5 is marketed under the name “Sunrise TV” at Sunrise, “Telenet TV-Box” at Telenet, “Virgin TV360” at the VMO2 JV and VM Ireland and “MediaBox Next” at the VodafoneZiggo JV.
+Added: Horizon 5 is marketed under the name “Telenet TV-Box” at Telenet, “Virgin TV360” at the VMO2 JV and VM Ireland and “MediaBox Next” at the VodafoneZiggo JV.
In the U.K., the forerunner product of Horizon 5 is based on the TiVo platform and was developed under a strategic partnership agreement with TiVo Inc.
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Customers can also start watching a program on one television and pick up where they left off on other boxes in another room or through an app on their smart phones and tablets.
−Removed: A majority of the VMO2 JV’s customers have the Virgin Media V6 box.
The V6 hardware is the same hardware that is used in other markets with Horizon software and over time these V6 boxes will be flashed with the latest Horizon 5 software, bringing our latest and most successful video and entertainment experience to the VMO2 JV’s customers without the need to exchange the installed hardware.
−Removed: Approximately 40% of the VMO2 JV’s customers are on the Horizon 5 platform.
−Removed: In the summer of 2020, we launched our first IP-only streaming device, which runs the full Horizon 5 product suite, using only a small puck-like device that can be tucked away behind a television screen.
−Removed: This all-IP mini 4K capable set-top box has extremely low power consumption and its casing is made from recycled plastic, proudly winning us the Digital TV Europe’s Video Tech Innovation Sustainability Award in December 2020, as well as the Red Dot Product Design Award in 2021.
−Removed: We have also launched this all-IP 4K capable set-top box at Sunrise, VM Ireland (which launched in 2023), the VMO2 JV and the VodafoneZiggo JV.
−Removed: Most recently, we launched a newer, better performing version of this box at Telenet in November 2023.
+Added: Over 50% of the VMO2 JV’s video customers are on the Horizon 5 platform.
+Added: We offer an IP-only streaming device, which runs the full Horizon 5 product suite, using only a small puck-like device that can be tucked away behind a television screen.
+Added: This all-IP mini 4K capable set-top box has extremely low power consumption and its casing is made from recycled plastic.
+Added: It received the Digital TV Europe’s Video Tech Innovation Sustainability Award in December 2020, as well as the Red Dot Product Design Award in 2021.
+Added: We have also launched this all-IP 4K capable set-top box at VM Ireland, the VMO2 JV and the VodafoneZiggo JV.
+Added: Most recently, we launched a newer, better performing version of this box at Telenet.
This box has the same appearance as in the other markets but possesses more memory, improved accessibility features and better sustainability.
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Underpinned by this new IP-only streaming device, we launched our first subscription VoD-focused proposition in the U.K.
−Removed: called ‘Stream’.
+Added: called “Flex”.
In addition to a slimmer channel lineup, this new package allows customers to pick and choose their favorite entertainment packages each month (e.g., Netflix, Disney+ and Prime Video) and get a 10% credit back for each subscription they add via our platform.
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This same technical solution also allows our customers to replay a television program from the start even while the live broadcast is in progress.
−Removed: Additionally, customers have the option of recording television programs in the cloud (or onto the hard disk drive that is housed within the “Virgin TV360” set-top box in the U.K.
−Removed: and in Ireland).
+Added: Additionally, customers have the option of recording television programs in the cloud (or onto the hard disk drive that is housed within the “Virgin TV360” set-top box at the VMO2 JV and Virgin Media Ireland).
Replay TV is one of the most used and appreciated features on our platforms.
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Most of this content is also available via our online mobile app, “ Horizon Go ”, which is available on mobile devices (iOS and Android) and, in some markets as well, via Amazon Fire TV, Apple TV and Android TV devices.
−Removed: Thanks to the 360 integration of Horizon 5 across multiple screens, customers can pause a program, series or movie and seamlessly continue watching from where they left off on another device, whether on a television, tablet, smart phone or laptop.
+Added: Thanks to the 360
+Added: integration of Horizon 5 across multiple screens, customers can pause a program, series or movie and seamlessly continue watching from where they left off on another device, whether on a television, tablet, smart phone or laptop.
Additionally, Horizon Go enables customers to remotely schedule the recording of a television program on their Horizon 5 box at home.
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Multiple Dwelling Units and Partner Networks
−Removed: Following the closing of the Telenet Wyre Transaction on July 1, 2023, Telenet became a wholesale access client of Wyre, in addition to Orange Belgium N.V.
−Removed: ( Orange Belgium ), resulting in network penetration of close to 60%.
−Removed: In the coming years, Wyre expects to further roll-out and operate an HFC and fiber-to-the-home ( FTTH ) network within Belgium, aiming to cover 78% of its footprint with FTTH by 2038.
−Removed: Additionally, in connection with the Telenet Wyre Transaction, the long-term lease that Telenet had with Fluvius to provide fixed services to its customers in Fluvius’ footprint was terminated.
−Removed: Pursuant to an agreement executed on June 28, 2008 (the 2008 PICs Agreement ) with four associations of municipalities in Belgium (the pure intercommunales or “ PICs ”), Telenet leases the PICs broadband communications network and, accordingly, makes its services available to all of the homes passed by the cable network owned by the PICs.
−Removed: Telenet has a direct customer relationship with the video subscribers on the PICs network.
−Removed: Pursuant to the 2008 PICs Agreement, Telenet has full rights to use substantially all of the PICs network under a long-term finance lease.
−Removed: Unless extended, the 2008 PICs Agreement will expire on September 23, 2046 and cannot be terminated earlier (except in the case of non-payment or bankruptcy of Telenet).
−Removed: For additional information on the 2008 PICs Agreement, see note 18 to our consolidated financial statements included in Part II of this Annual Report on Form 10-K.
−Removed: For over 70% of Sunrise’s basic video subscribers, Sunrise maintains billing relationships with landlords or housing associations and provides basic video service to tenants.
−Removed: The landlord or housing association administer the billing for the basic video service with their tenants and manage service terminations for their rental units.
−Removed: When tenants select triple-play bundles with or without mobile service from Sunrise, they then migrate to a direct billing relationship with us.
−Removed: Sunrise offers broadband internet, enhanced video and telephony services directly to the video cable subscribers of those partner networks that enter into service operating contracts with Sunrise.
−Removed: Sunrise has the direct customer billing relationship with these subscribers.
−Removed: By permitting Sunrise to offer some or all of its broadband internet, video and telephony products directly to those partner network subscribers, Sunrise’s service operating contracts have expanded the addressable markets for Sunrise’s digital products.
−Removed: In exchange for the right to provide digital products directly to the partner network subscribers, Sunrise pays to the partner network a share of the revenue generated from those subscribers.
−Removed: Sunrise also provides network maintenance services and engineering and construction services to its partner networks.
−Removed: In the third quarter of 2023, VM Ireland started offering broadband internet and video products and services to an additional footprint on the SIRO network, opening up new areas where VM Ireland ’s own network is not available.
−Removed: In 2024, to continue the expansion into additional homes and business, VM Ireland entered into an agreement with National Broadband Ireland ( NBI ) to offer broadband internet and video products and services into the footprint served by NBI .
+Added: Following the closing of the Telenet Wyre Transaction on July 1, 2023, Telenet became a wholesale access client of Wyre, in addition to Orange Belgium NV/SA ( Orange Belgium ), with whom it signed a 15-year commercial wholesale agreement in January 2023, resulting in a wholesale market share of around 65%.
+Added: In the coming years, Wyre expects to further roll-out and operate an HFC and fiber-to-the-home ( FTTH ) network within Belgium, aiming to cover 70% of its footprint with FTTH by 2030 and 78% of its footprint by 2038.
+Added: Additionally, in connection with the Telenet Wyre Transaction, the long-term lease that Telenet had with Fluvius until September 2046 to provide fixed services to its customers in Fluvius’ footprint was terminated.
+Added: At the end of July 2024, Telenet signed a Memorandum of Understanding with Proximus NV/SA ( Proximus ) and Fiberklaar for a potential future collaboration on the further deployment of fiber networks in Flanders.
+Added: The intended collaboration, which is dependent on the parties reaching a final agreement, obtaining regulatory and antitrust approvals and there being no adverse regulatory findings or impacts, would cover approximately 2.7 million homes across zones with medium to low population density, while continuing to leverage our existing HFC network to benefit consumers, businesses and society as a whole.
+Added: VM Ireland offers broadband internet and video products and services to additional households on the SIRO network, opening up new areas where VM Ireland ’s own network is not available.
+Added: In 2024, to continue the expansion into additional homes and business, VM Ireland entered into an agreement with National Broadband Ireland ( NBI ) to offer broadband internet and video products and services on NBI’s footprint.
Business Services
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We also provide business services on a wholesale basis to other operators.
−Removed: Our business services are designed to meet the specific demands of our business customers with a wide range of services, including increased data transmission speeds and VPNs.
+Added: Our business services are designed to meet the specific demands of our business customers, including increased data transmission speeds and virtual private networks ( VPNs ).
These services fall into five broad categories:
• data services for fixed internet access with a 4G connectivity backup, IP VPNs based on SDWAN solutions and high-capacity point-to-point services, including dedicated cloud connections;
−Removed: • cloud collaboration VoIP solutions and circuit switch telephony, unified communications and conferencing options;
+Added: • cloud collaboration and telephony solutions, unified communications and conferencing options;
• wireless services for mobile voice and data, as well as managed WiFi networks;
−Removed: • video programming packages and select channel lineups for targeted industries or full programming packages for SOHO customers;
−Removed: • value-added services, including managed security systems, cloud enabled business applications, storage and web hosting.
+Added: • video programming packages and select channel lineups for targeted industries;
+Added: • value-added services, including managed security systems and cloud enabled business applications.
Our intermediate to long-term strategy is to enhance our capabilities and offerings in the business sector so we become a preferred provider in the business market.
−Removed: To execute this strategy, partnerships, customer experience and strategic marketing play a key role.
+Added: To execute this strategy, partnerships and customer experience play a key role.
Our business services are provided to customers at contractually established prices based on the size of the business, type of services received and the volume and duration of the service agreement.
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For more advanced business services, customers generally enter into a service agreement.
−Removed: For medium to large business customers, we enter into individual agreements that address their needs.
+Added: For medium to large business customers, we enter into individual agreements that address their specific needs.
These agreements are generally for a period of at least one year.
+Added: Our One Connect Platform via Connect Box supports a SOHO solution whereby Static IP and Multi Static IP solutions are offered to Market business customers.
+Added: In 2024 we have extended this feature to our latest generation Connect Box device.
+Added: In addition, we have introduced a 4G Mobile Back-Up solution to work in conjunction with the SOHO feature, to provide business continuity in the unlikely event of access network outage.
Customer Premises Equipment
We purchase CPE from a number of different suppliers.
−Removed: CPE includes set-top boxes, modems, WiFi routers and boosters, digital video recorders ( DVRs ), tuners and similar devices.
+Added: CPE includes set-top boxes, modems, WiFi routers and boosters and similar devices.
For each type of equipment, we retain specialists to provide customer support.
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Software Licenses
−Removed: We license software products, including email and security software, and content, such as news feeds, from several suppliers for our internet services.
+Added: We license software products from several suppliers for our internet services.
The agreements for these products typically require us to pay a fee for software licenses and/or a share of advertising revenue for content licenses.
−Removed: Liberty Global owns 50% of the VMO2 JV, an integrated communications provider of broadband internet, video, fixed-line telephony, mobile and converged services to residential and business customers in the U.K.
+Added: Liberty Global owns 50% of the VMO2 JV, an integrated communications provider of broadband internet, mobile, video, fixed-line telephony and converged services to residential and business customers in the U.K.
As part of the U.K.
JV Transaction, Liberty Global entered into a shareholders agreement with Telefónica, which previously owned O2 in the U.K.
−Removed: JV Shareholders Agreement ), setting forth the corporate governance of the VMO2 JV, as well as, among other things, its dividend policy and non-competition provisions.
+Added: JV Shareholders Agreement ), detailing the corporate governance of the VMO2 JV, as well as, among other things, its dividend policy and non-competition provisions.
JV Shareholders Agreement mandates that the VMO2 JV distribute to Liberty Global and Telefónica on a quarterly basis a pro rata dividend equaling (unless agreed otherwise) all unrestricted cash, subject to certain minimum thresholds and financing arrangements.
−Removed: Subject to certain exceptions, Liberty Global may not transfer its ownership interest in the VMO2 JV without consent from Telefónica.
+Added: Generally, Liberty Global may not transfer its ownership interest in the VMO2 JV without Telefónica’s consent.
For additional information on the U.K.
JV Shareholders Agreement, see note 7 to our consolidated financial statements included in Part II of this Annual Report on Form 10-K.
−Removed: The VMO2 JV offers gigabit internet across its entire serviceable fixed network footprint, reaching 16.2 million homes, combined with a mobile network that offers 99% indoor and outdoor population coverage on 4G, as well as over 50% 5G outdoor population coverage.
−Removed: The VMO2 JV had over 12 million RGUs as of December 31, 2023, comprised of approximately 5.7 million broadband internet subscribers.
+Added: The VMO2 JV offers gigabit internet across its entire serviceable fixed network footprint, reaching 16.2 million homes, and operates a mobile network that offers over 99% outdoor population coverage on 4G, as well as over 75% 5G outdoor population coverage.
+Added: The VMO2 JV had over 12 million fixed RGUs as of December 31, 2024, including approximately 5.7 million broadband internet subscribers.
The VMO2 JV does not report video or telephony subscribers on an individualized basis, although such subscribers are included in its total RGU figure.
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The VMO2 JV’s video customers have access to the Horizon 5 minibox and its functionalities (marketed as “Virgin TV 360”), including ‘Catch-up’, ‘Startover’, the Virgin TV Go app, pause live television and VoD, along with access to a range of premium subscription-based and pay-per-view services.
−Removed: The VMO2 JV also offers a flexible entertainment service called ‘Stream’ which combines customers’ subscription packages, such as Netflix, Disney+ and Prime Video, as well as the free television channels under one system while also allowing the customer to transform their television into a voice-activated unit.
−Removed: The VMO2 JV provides a wide range of mobile telecommunications and associated value-added products and services, such as voice, messaging and data services, handsets and hardware (e.g., wearables and handsets), stand-alone mobile devices and other accessories.
−Removed: The VMO2 JV’s consumer convergence offering is led by its “ Volt ” proposition, offering new and existing customers that take Virgin Media broadband and eligible O2 Pay Monthly plans an upgrade to the next fixed broadband speed tier, increased mobile data and more value, including a WiFi guarantee.
−Removed: As of December 31, 2023, Volt had 1.9 million customers, supporting the VMO2 JV’s FMC penetration of approximately 44%.
−Removed: The VMO2 JV also provides business and wholesale products and services to large enterprises, public sector entities and small and medium business customers, as well as wholesale and MVNO partners.
−Removed: We beneficially own a 25% interest in the nexfibre JV, a joint venture in the U.K.
+Added: The VMO2 JV also offers a flexible entertainment service marketed as ‘Flex’ which combines customers’ subscription packages, such as Netflix, Disney+ and Prime Video, as well as the free television channels under one system while also allowing the customer to transform their television into a voice-activated unit.
+Added: The VMO2 JV provides a wide range of mobile and associated value-added products and services, such as voice, messaging and data services, handsets and hardware (e.g., wearables and handsets), stand-alone mobile devices and other accessories.
+Added: The VMO2 JV’s consumer convergence offering is led by its “ Volt ” proposition, offering new and existing customers that take Virgin Media broadband and eligible O2 Pay Monthly plans an upgrade to the next fixed broadband speed tier, increased mobile data and more value, including a WiFi guarantee, where customers are guaranteed certain minimum download speeds in every room or they receive a billing credit.
+Added: The VMO2 JV also provides business and wholesale products and services to large enterprises, public sector entities and small and medium business customers, as well as operating its fixed and mobile networks to wholesale and MVNO partners.
+Added: We beneficially own approximately 25% of the nexfibre JV, a joint venture in the U.K.
that intends to construct and operate a wholesale FTTH broadband network of 5-7 million premises that does not overlap with the VMO2 JV’s existing network.
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The VMO2 JV will act as the anchor client for the nexfibre JV’s fiber network.
−Removed: The VMO2 JV also entered into a construction agreement and a master services agreement with the nexfibre JV to provide various network construction and operation services to the nexfibre JV.
+Added: The VMO2 JV also entered into a construction agreement and a master services agreement with the nexfibre JV to provide various network construction and operational services to the nexfibre JV.
In combination with the VMO2 JV’s existing network and planned FTTH upgrades, the VMO2 JV and the nexfibre JV networks are looking to expand gigabit coverage to approximately 80% of the U.K.
once completed.
−Removed: In connection with the formation of the nexfibre JV, we entered into shareholders agreements with Telefónica and InfraVia, providing for the governance of the nexfibre JV, including, among other things, its dividend policy and non-compete provisions.
−Removed: It also provides for restrictions on transfer of interests in the nexfibre JV and exit arrangements.
−Removed: Under the dividend policy, the nexfibre JV is required to distribute all unrestricted cash to Telefónica, InfraVia and us, subject to minimum cash requirements and financing arrangements.
+Added: In connection with the formation of the nexfibre JV, we entered into shareholders agreements with Telefónica and InfraVia that provide for the governance of the nexfibre JV, including, among other things, its dividend policy and non-competition provisions.
+Added: They also provide for restrictions on transfer of interests in the nexfibre JV and describe possible exit arrangements.
+Added: Under the dividend policy, the nexfibre JV must distribute all unrestricted cash to Telefónica, InfraVia and us, subject to minimum cash requirements and financing arrangements.
VodafoneZiggo JV
−Removed: Liberty Global owns 50% of the VodafoneZiggo JV, a leading Dutch telecommunications company that provides fixed, mobile and integrated communication and entertainment services to consumers and businesses in the Netherlands.
−Removed: In connection with the formation of the VodafoneZiggo JV, we entered into a shareholders agreement with Vodafone providing for the governance of the VodafoneZiggo JV, including, among other things, its dividend policy and non-compete provisions.
+Added: Liberty Global owns 50% of the VodafoneZiggo JV, a leading Dutch telecommunications company that provides fixed, mobile, video, telephony and integrated communication and entertainment services to consumers and businesses in the Netherlands.
+Added: In connection with the formation of the VodafoneZiggo JV, we entered into a shareholders agreement with Vodafone that details the governance of the VodafoneZiggo JV, including, among other things, its dividend policy and non-competition provisions.
It also provides for restrictions on the transfer of interests in the VodafoneZiggo JV and exit arrangements.
−Removed: Under the dividend policy, the VodafoneZiggo JV is required to distribute all unrestricted cash to Vodafone and us, subject to minimum cash requirements and financing arrangements.
+Added: Under the dividend policy, the VodafoneZiggo JV must distribute all unrestricted cash to Vodafone and us, subject to minimum cash requirements and financing arrangements.
We also entered into a framework agreement with the VodafoneZiggo JV to provide access to each partner’s expertise in the telecommunications industry.
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The fiber-rich broadband network of the VodafoneZiggo JV passes approximately 7.6 million homes.
−Removed: The VodafoneZiggo JV offers gigabit internet speeds for residential and business customers across its entire footprint.
+Added: The VodafoneZiggo JV offers at least gigabit internet speeds for residential and business customers across its entire footprint.
The VodafoneZiggo JV also offers nationwide 4G and 5G mobile coverage.
−Removed: At December 31, 2023, the VodafoneZiggo JV had 8.3 million RGUs, of which
−Removed: 3.2 million were broadband internet, 3.5 million were video and 1.5 million were fixed-line telephony.
+Added: At December 31, 2024, the VodafoneZiggo JV had 7.8 million fixed RGUs, of which 3.1 million were broadband internet, 3.4 million were video and 1.3 million were fixed-line telephony.
In addition, the VodafoneZiggo JV had 5.6 million mobile subscribers.
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The operations of the VodafoneZiggo JV are subject to various regulations, which are described below under Regulatory Matters—Joint Venture Entities—The Netherlands .
−Removed: The VodafoneZiggo JV’s customers continue to have access to the Horizon 5 media boxes and their functionalities (marketed as “Ziggo TV”), including Replay TV, the Ziggo Go app, pause live television and VoD, gigabit internet speeds and an extensive WiFi community network.
−Removed: The VodafoneZiggo JV also has its own sports channel, Ziggo Sport, and offers some exclusive programming.
−Removed: The VodafoneZiggo JV’s customers also have access to its nationwide 4G (referred to herein as “ LTE ”) and 5G wireless services under either a prepaid or postpaid service plan.
−Removed: The VodafoneZiggo JV provides its mobile services under various licenses that have a weighted average useful life of approximately 18 years as of December 31, 2023.
+Added: The VodafoneZiggo JV’s customers have access to the Horizon 5 media boxes and their functionalities (marketed as “Ziggo TV”), including Replay TV, the Ziggo Go app, pause live television and VoD, gigabit internet speeds, smart WiFi pods and an extensive WiFi community network.
+Added: The VodafoneZiggo JV also has its own sports channel, Ziggo Sport, and offers
+Added: some exclusive programming, including exclusive broadcast rights to UEFA football matches in 2024.
+Added: The VodafoneZiggo JV’s customers also have access to its nationwide 4G and 5G wireless services under either a prepaid or postpaid service plan.
+Added: The VodafoneZiggo JV provides its mobile services under various licenses, including the 100 MHz spectrum license in the 3.5 GHz band acquired in July 2024.
+Added: These licenses in aggregate have a weighted average useful life of approximately 18 years as of December 31, 2024.
With its mobile services, the VodafoneZiggo JV is able to offer quad-play bundles and FMC services to its residential and business customers.
−Removed: Additional Business Information
−Removed: Liberty Global’s investment arm, Liberty Global Ventures, has amassed a portfolio of investments in more than 75 companies and funds across the world, investing in the fields of content, technology and infrastructure.
−Removed: With its long-term, founder-friendly mindset, Liberty Global Ventures makes meaningful investments in technologies that will change how people live and work tomorrow.
−Removed: Some of the companies in Liberty Global’s portfolio include All3Media Ltd.
−Removed: ( All3Media ), Plume, ITV, Lions Gate Entertainment Corp.
−Removed: ( Lionsgate ), Televisa Univision, AtlasEdge, Formula E, Aviatrix Systems, Inc., Pax8 Inc., Lacework Inc.
−Removed: and EdgeConneX Inc., among others.
+Added: Liberty Growth
+Added: Liberty Growth has amassed a portfolio of investments in approximately 70 companies and funds across the world, investing in the technology, media/content, sports and digital infrastructure industries.
+Added: With its long-term, founder-friendly mindset, Liberty Growth makes meaningful investments in technologies that will change how people live and work tomorrow.
+Added: Some of the companies in Liberty Growth’s portfolio include ITV, Televisa Univision, Plume, EdgeConneX, Lions Gate Entertainment Corp.
+Added: ( Lionsgate ), and our controlling interest in the Formula E racing series, among others.
When advantageous, we seek to forge commercial relationships between our operating companies and the companies we invest in, creating an even stronger partnership to help drive growth and efficiencies.
−Removed: The investments identified by company name above are intended to be merely illustrative, do not represent a complete list and are not necessarily the largest of our long-term investments.
+Added: The investments identified by company name above are merely illustrative, do not represent a complete list and are not necessarily the largest of our long-term investments.
From time to time, we may make investments in other companies that we choose not to identify by company name for commercial, legal, strategic or other reasons.
+Added: Additional Business Information
Our broadband internet, video and fixed-line telephony services are primarily transmitted over an HFC network.
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Where necessary, we increase our capacity incrementally, for instance by splitting nodes in our cable network.
−Removed: We also continue to explore improvements to our services and new technologies that will enhance our customer’s connected entertainment experience.
−Removed: These actions include:
+Added: We also continue to explore improvements to our network and services as well as new technologies that will enhance our customer’s connected entertainment experience.
+Added: These include:
• recapturing bandwidth and optimizing our networks by:
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• expanding the availability of the Horizon 5 minibox and Horizon Go, as well as Horizon 5, and related products and developing and introducing online media sharing and streaming or cloud-based video.
−Removed: • testing new technologies.
As stated above, we are expanding our HFC and FTTH footprint.
In addition, we are seeking mobile service opportunities where we have established cable networks and expanding our fixed-line networks where we have a strong mobile offering.
−Removed: This will allow us to offer FMC services to our customers.
+Added: This will allow us to make FMC offerings available to more of our customers.
We deliver high-speed data and fixed-line telephony over our broadband network in our markets.
2 unchanged sentences
In support of our connectivity strategy, we are moving our customers into a gigabit society.
−Removed: All of our broadband networks are already capable of supporting the next generation of ultra-high-speed internet service at gigabit speeds.
+Added: All of our broadband networks are already capable of supporting the next generation of ultra-high-speed internet service at gigabit speeds or faster.
To provide these speeds to our subscribers, we plan to grow our base of DOCSIS 3.1 technology throughout our footprint.
The use of DOCSIS 3.1 technology provides us significantly higher efficiencies on our networks and allows us to offer faster speeds, in-home WiFi and better services.
−Removed: The new gateways and the continued upgrades to our network in the coming years will allow us to maximize high-speed connectivity over our broadband networks and deliver gigabit services in a cost-effective manner.
+Added: The new gateways and the continued upgrades to our network in the coming years will allow us to maximize high-speed connectivity over our broadband networks and deliver gigabit or faster services in a cost-effective manner.
It will also allow us to meet the expectations of our customers for high-speed internet access both in cities and rural areas of our footprint.
−Removed: While DOCSIS 3.1 technology will provide up to 2.5 Gbps, in 2023, we introduced XGSPON technology across much of our FTTH footprint, enabling speeds of up to 10 Gbps, with plans for further rollouts in 2024.
−Removed: In addition, we have started prototyping DOCSIS 4.0 technology that is anticipated to equally provide 10 Gbps capabilities across our HFC footprint.
+Added: While DOCSIS 3.1 technology will provide up to 2.5 Gbps, in 2023, we introduced XGSPON technology across much of our FTTH footprint, enabling symmetrical speeds of up to 10 Gbps, with plans for further rollouts in 2025.
+Added: In 2024, we finalized plans to introduce a DOCSIS 4 Network Termination Unit, which will connect our DOCSIS 4 HFC network to the customer’s Connect Box via an ethernet cable, in similar fashion to the XGSPON two-box architecture described above.
Supply Sources
In our markets, entertainment platforms remain a key part of the telecommunication services bundle.
−Removed: Therefore, in addition to providing services that allow our customers to view programming when and where they want, we are investing in content that customers want.
−Removed: Our content strategy is based on:
+Added: Therefore, in addition to providing services that allow our customers to view programming when and where they want, we are investing in content that our customers want.
+Added: Our content strategy is based on the following key tenets:
• proposition (exceeding our customers’ entertainment desires and expectations);
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Under our channel distribution agreements, we generally pay a monthly fee on a per channel or per subscriber basis, with occasional minimum pay guarantees.
−Removed: For on-demand programming, we generally pay a revenue share for transactional VoD (occasionally with minimum guarantees) and either a flat fee or a monthly fee per subscriber for subscription VoD.
−Removed: In the case of the VMO2 JV and the VodafoneZiggo JV, transactional VoD is primarily sourced via a third party (Vubiquity and Pathé, respectively).
−Removed: For a majority of our agreements, we seek to include the rights to offer the licensed programming to our customers through multiple delivery platforms and through our apps for smart phones and tablets.
+Added: With respect to on-demand programming, we generally pay a revenue share for transactional VoD (occasionally with minimum guarantees) and either a flat fee or a monthly fee per subscriber for subscription VoD.
+Added: In the case of the VMO2 JV and the VodafoneZiggo JV, transactional VoD is primarily sourced via a third party.
+Added: For a majority of our agreements, we seek to include the rights to offer the licensed programming to our customers through multiple delivery platforms and through our apps on devices including smart phones and tablets.
In seeking licenses for content, we, including the VMO2 JV and the VodafoneZiggo JV, as applicable, partner with leading international and regional pay television providers, such as Disney, Sony, Paramount Global, AMC, NBCUniversal, RTL, BBC and Warner Bros.
1 unchanged sentence
We also seek to carry in each of our markets key public and private broadcasters, and in some markets, we acquire local premium programming through select relationships with companies such as Sky plc ( Sky ), TNT Sports (a joint venture between BT Sport and Warner Bros.
−Removed: Discovery), Streamz, BlueTV and Canal+.
+Added: Discovery), Streamz and Canal+.
For our VoD services we license a variety of programming, including box sets of television series, movies, music, kids’ programming and documentaries.
−Removed: In recent years, OTT apps have become increasingly important in the content space and, as part of our content strategy, we have put in place deals with a number of global and regional app providers.
+Added: OTT apps remain important in the content space and, as part of our content strategy, we have put in place deals with a number of global and regional app providers.
We currently have arrangements with Disney (The Walt Disney Company Limited and The Walt Disney Company Benelux), Netflix International B.V.
( Netflix ), Amazon Europe Core S.A.R.L.
−Removed: ( Amazon ), SkyShowtime Limited ( SkyShowtime ), Apple Inc., HBO Nordic AB and Viaplay Group AB ( Viaplay ).
−Removed: Pursuant to these arrangements, Disney+, Netflix, Prime Video, SkyShowtime, AppleTV+, HBO Max and Viaplay services, respectively, are available via certain of our set-top boxes to our video customers across many of our markets, each as premium OTT services.
+Added: ( Amazon ), SkyShowtime Limited ( SkyShowtime ), Apple Inc., Paramount, HBO Nordic AB, Viaplay Group AB ( Viaplay ) and DAZN Limited ( DAZN ).
+Added: Pursuant to these arrangements, Disney+, Netflix, Prime Video, SkyShowtime, AppleTV+, HBO Max, Paramount+, Viaplay and DAZN services, respectively, are available via certain of our set-top boxes to our video customers across many of our markets, each as premium OTT services offered on an a la carte basis and/or bundled with certain propositions.
The Disney + app is available to customers at Telenet, the VMO2 JV and the VodafoneZiggo JV.
−Removed: The Netflix app is available to customers at Sunrise, Telenet, VM Ireland, the VMO2 JV and the VodafoneZiggo JV.
−Removed: The Amazon Prime Video app is available to customers at Sunrise, Telenet, VM Ireland, the VMO2 JV and the VodafoneZiggo JV.
−Removed: The SkyShowtime service is available to customers at the VodafoneZiggo JV (launched October 2023).
−Removed: The AppleTV+ app is available to customers at Sunrise and VM Ireland (which both launched December 2023) and the VMO2 JV (launched October 2023).
−Removed: The HBO Max app is available to customers at the VodafoneZiggo JV.
+Added: The Netflix and
+Added: Amazon Prime Video apps are both available to customers at Telenet, VM Ireland, the VMO2 JV and the VodafoneZiggo JV.
+Added: The SkyShowtime service is available to customers at the VodafoneZiggo JV.
+Added: The AppleTV+ app is available to customers at Telenet, VM Ireland, UPC Slovakia, the VMO2 JV and the VodafoneZiggo JV.
+Added: Paramount+ is available to customers at the VMO2 JV.
+Added: The HBO Max app is available to customers at Telenet and the VodafoneZiggo JV.
Viaplay’s service is available to customers at the VodafoneZiggo JV.
−Removed: In addition, the VodafoneZiggo JV launched the Canal+ app in December 2023 after concluding an agreement with Canal+ Luxembourg S.à.r.l.
−Removed: We also entered into an arrangement with Google Ireland Limited for the YouTube and YouTube Kids services apps which are available via certain of our set-top boxes to customers at Sunrise, Telenet, VM Ireland, the VMO2 JV and the VodafoneZiggo JV.
−Removed: In order to tailor our entertainment offerings to each market, we have added various locally relevant apps such as Play Suisse at Sunrise, VRT Max, VTM Go and GoPlay at Telenet, BBC iPlayer and ITVX at the VMO2 JV and NPO Start and Videoland at the VodafoneZiggo JV.
+Added: The DAZN service is available to customers at Telenet as well as the VMO2 JV.
+Added: We have an arrangement with Google Ireland Limited for the YouTube app which is available via certain of our set-top boxes to customers at Telenet, VM Ireland, UPC Slovakia, the VMO2 JV and the VodafoneZiggo JV.
+Added: In order to tailor our entertainment offerings to each market, we have added various locally relevant apps such as:
+Added: VRT Max, VTM Go and GoPlay at Telenet, BBC iPlayer and ITVX at the VMO2 JV and Canal + , NPO Start and Videoland at the VodafoneZiggo JV.
Exclusive content is another element of our content strategy.
To support this approach, we are investing in content assets.
−Removed: We have invested in various content companies, including ITV, All3Media, Lionsgate, Virgin Media TV, Play Media (previously SBS Belgium), Woestijnvis and Caviar Group.
+Added: We have invested in various content companies, including ITV, All3Media (the sale of which was completed in May 2024), Lionsgate, Virgin Media TV, Play Media (previously SBS Belgium), Woestijnvis and Caviar Group.
We are also investing in sports, both as a broadcaster and as a rights owner.
−Removed: We have our own sports channels under the Play Sports brand in Belgium, which is exclusively available to Telenet customers, and MySports in Switzerland, which Sunrise licenses to other platforms in Switzerland.
+Added: We have our own sports channels under the Play Sports brand in Belgium, which is exclusively available to Telenet customers.
In Ireland, Virgin Media customers have access to VM More which includes sports programming as well as first look products and premium content.
In addition, the VodafoneZiggo JV owns Ziggo Sport and commissions the production of certain shows such as Rondo and Race Cafe .
−Removed: The basic Ziggo Sport service is available exclusively to the VodafoneZiggo JV’s customers, however, the premium service is widely available through license arrangements.
−Removed: In addition, we have commissioned our own drama series content.
−Removed: Through All3Media, we co-produced a television series, known as The Feed , which was released in 2019 in several of our markets, and co-produced Blood in Ireland, which aired in 2018 and 2020.
−Removed: With Lionsgate, we pre-purchased the spy thriller series The Rook , which premiered in 2019.
−Removed: In addition, we have produced the Swiss sitcom Fassler-Kunz , the Swiss series Im Heimatland and the original Belgian series Chaussée d’Amour and De Dag with local production companies.
+Added: Ziggo Sport acquired the exclusive media rights to the UEFA Champions League, the UEFA Europa League and the UEFA Europa Conference League starting in the 2024/2025 football season and lasting for three seasons.
+Added: The basic Ziggo Sport service is available exclusively to the VodafoneZiggo JV’s customers, however, the premium service, Ziggo Sport Totaal , is widely available through license arrangements with all major Dutch distributors and any UEFA football matches played by participating Dutch clubs are made available for free for all Dutch non-VodafoneZiggo customers via the Ziggo Go Free app and the Ziggo Sport YouTube channel.
+Added: In addition, we have produced the original Belgian series Chaussée d’Amour and De Dag with local production companies.
These television series are primarily available to our customers on an on-demand basis.
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We seek to enter into medium to long-term arrangements for these services.
−Removed: A termination of this arrangements could significantly impact our MVNO-operated mobile services at VM Ireland.
−Removed: All of our businesses operate in highly competitive and rapidly evolving markets.
+Added: All our businesses operate in highly competitive and rapidly evolving markets.
The speed of technological advancements is likely to continue to increase, giving customers more options for telecommunications services and products.
−Removed: Our customers want access to high quality telecommunication products that provide a seamless connectivity experience.
−Removed: Accordingly, our ability to offer FMC services (internet, video and telephony through our fixed and mobile networks) is a key component of our strategy.
−Removed: In many of our markets, we compete with incumbent companies that provide FMC services, as well as companies that are established in one or more communication products.
+Added: Our customers want access to high quality telecommunication products and services that provide a seamless connectivity experience.
+Added: Accordingly, our ability to offer FMC services is a key component of our strategy.
+Added: In many of our markets, we compete with incumbent and challenger companies that offer FMC bundles.
Many of these companies have extensive resources allowing them to offer competitively priced converged services.
−Removed: Consequently, our businesses face significant competition.
−Removed: Our ability to offer high-quality and attractive triple-play or quad-play bundles and FMC bundles in these markets is one of our key strategies to attract and retain customers.
+Added: Our ability to offer high-quality and attractive FMC bundles combined with appealing entertainment options in these markets is one of our key strategies to attract and retain customers.
We seek to distinguish ourselves through our multimedia gateway services, interactive video products (such as Replay TV and VoD), proprietary sports offerings, extensive content offers (for both in and out of the home) and our high-speed connectivity services backed by intelligent in-home WiFi solutions.
−Removed: In this section, we begin with an overview on the competitive nature of the broadband internet, video, mobile and telephony services in our markets, and then provide information on key competitors in certain of our more material markets.
−Removed: Our businesses face competition in a rapidly evolving broadband marketplace from both incumbent and non-incumbent telecommunications companies, mobile operators and other internet service providers, many of which have substantial resources.
−Removed: The internet services offered by these competitors include both fixed-line broadband internet via cable, digital subscriber lines ( DSL ) or FTTx and wireless broadband.
−Removed: These competitors have a range of product offerings with varying speeds and pricing, as well as interactive services, data and content services offered to households and businesses.
+Added: This section provides an overview of the competitive landscape for FMC services, followed by details on our key competitors.
+Added: The internet services offered by our key competitors include both fixed-line broadband internet via cable, digital subscriber lines ( DSL ), FTTx and FWA technology.
+Added: These competitors offer a range of products with varying speeds and pricing, as well as interactive, data and content services.
With the demand for mobile internet services increasing, competition from wireless services using various advanced technologies is an important competitive factor.
−Removed: In all of our markets, competitors offer high-speed mobile data via 4G or 5G networks.
−Removed: In this intense competitive environment, internet speed and pricing are the key criteria for customers.
−Removed: Our broadband strategy is seamless speed leadership.
+Added: In all our markets, competitors provide high-speed mobile data via 5G.
+Added: In this competitive landscape, customers prioritize internet speed, pricing and exclusive content, as well as the size of mobile data bundles and their price.
Our focus is on increasing the maximum speed of our connections while providing a reliable customer experience and offering a variety of service tiers, prices, bundled products and a range of value-added services, including intelligent in-home connectivity solutions.
−Removed: We update our bundles and packages on an ongoing basis to meet the needs of our customers and to retain an attractive value-for-money proposition.
−Removed: Ultra-high download speeds of 1 Gbps are available throughout our operational footprints in each of Switzerland, Belgium, Ireland, the U.K.
−Removed: and the Netherlands.
−Removed: We use our competitively priced ultra-high-speed internet services to encourage customers to switch to our services from other providers.
−Removed: A notable competitive factor for us is overbuilding of our networks with FTTx technology by incumbent companies and other third parties.
−Removed: At the moment, we do not consider our networks to be critically overbuilt, however, certain FTTx providers accelerated the rollout of their networks.
−Removed: We are confident that our HFC networks can be upgraded to higher speeds to match potential FTTx based products.
−Removed: Furthermore, whenever it makes operational and economic sense, we seek to capitalize on opportunities to grow our network capabilities through FTTx technology.
−Removed: In the Flanders region of Belgium, Telenet is the leading provider of residential broadband internet services.
−Removed: Telenet’s primary competitor is Proximus NV/SA (Proximus).
−Removed: Proximus is a well-established competitor offering quad-play bundles.
−Removed: Proximus’ DSL and very high-speed DSL technology (VDSL) services provide download speeds up to 100 Mbps.
−Removed: Moreover, Proximus offers up to 1 Gbps speed via its fiber network that is available in selected cities and is being actively deployed elsewhere in the country.
−Removed: Similar to its video services, Telenet faces competition in the provision of internet services from other providers who have wholesale access to Wyre’s cable network.
−Removed: Through such access, Orange Belgium currently offers its mobile subscribers a triple-play bundle including fixed broadband internet, enhanced video and mobile services.
−Removed: In June 2023, Orange Belgium completed its acquisition of a 75% stake (minus one share) in VOO, a telecom operator that owns cable networks in the Wallonia region of Belgium.
−Removed: In January 2023, Telenet entered into two 15-year commercial wholesale agreements with Orange Belgium.
−Removed: The agreements provide Telenet and Orange Belgium access to each other’s fixed networks, including both HFC and FTTH, on a commercial basis for a 15-year period and enable Telenet to offer FMC services in Wallonia beginning in 2024.
−Removed: In Switzerland, Swisscom is the largest provider of broadband internet services and is Sunrise’s primary competitor.
−Removed: Swisscom offers download speeds ranging from 100 Mbps to up to 10 Gbps, depending on its available network technology.
−Removed: Swisscom continues to expand its FTTx network to Switzerland households in our footprint, as well as in our partner network footprints.
−Removed: Salt, a predominantly mobile player, also competes in this arena, with a focus on FMC services through a combination of FTTx and fixed wireless access technologies offering 10 Gbps internet speeds.
−Removed: • Significant Joint Ventures .
−Removed: In the U.K., the VMO2 JV faces numerous competitors for broadband internet services, the largest of which is BT.
+Added: We update our bundles and packages on an ongoing basis to meet the needs of our customers and to
+Added: retain an attractive value-for-money proposition.
+Added: We offer 1 Gbps download speeds across Belgium, the U.K., the Netherlands, and up to 2 Gbps in Ireland.
+Added: A notable competitive factor is overbuilding of our networks with FTTx technology by incumbent companies and other third parties.
+Added: Competition has intensified in recent years with the accelerated network rollout by certain FTTx providers.
+Added: When operationally and economically viable, we pursue HFC and fiber upgrades, new build, as well as whole-buy opportunities to expand our network capabilities.
+Added: Telenet is the leading residential broadband provider in Flanders, Belgium.
+Added: In January 2023 Telenet signed 15-year agreements with Orange Belgium for mutual access to fixed networks (HFC and FTTH), which enabled Telenet to offer FMC services in Wallonia.
+Added: Telenet launched fixed services under its BASE brand in June 2024 and became a national FMC player while expanding into Wallonia.
+Added: Across Belgium Telenet faces competition from Proximus, which provides FMC bundles, DSL (up to 100 Mbps) and fiber (up to 2 Gbps) with ongoing network expansion.
+Added: Telenet also competes with providers that use Telenet’s wholesale cable network, Wyre, including Orange Belgium.
+Added: Additionally, in December 2024 Digi entered the market as the 4th player and offers prices on fixed and mobile services that are substantially lower than currently available on the market.
+Added: Despite its currently limited fixed footprint, we expect Digi to remain an important competitor going forward.
+Added: • VM Ireland .
+Added: VM Ireland delivers broadband services via its upgraded HFC and FTTx networks, offering speeds up to 2 Gbps.
+Added: In a competitive market led by players like Eir and Sky Ireland, VM Ireland holds a strong position.
+Added: While Eir and SIRO aggressively expand FTTH in urban and rural areas, VM Ireland competes by enhancing its network, increasing penetration through wholesale, and expanding via SIRO partnership.
+Added: • Significant FMC Joint Ventures .
+Added: In the U.K., the VMO2 JV faces numerous competitors for broadband internet services, the largest of which is BT Group plc ( BT ).
BT is actively building out its FTTx network through its subsidiary, Openreach, to support its goal of covering 25 million homes by the end of 2026.
−Removed: In support of this mission, BT offers a range of ultrafast consumer packages with speeds of up to 1.6 Gbps.
−Removed: As noted above, the VMO2 JV has reached 1 Gbps connectivity in all 16.2 million premises.
+Added: In support of this mission, BT offers a range of consumer packages with speeds of up to 1.6 Gbps.
+Added: The VMO2 JV has reached 1 Gbps connectivity in all 16.2 million premises.
Moreover, the VMO2 JV announced its intention to upgrade its fixed network to full fiber-to-the-premise by the end of 2028 and extend its FTTH footprint to up to 23 million premises through its partnership with the nexfibre JV.
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and to protect from growing FTTx competition.
−Removed: The VodafoneZiggo JV’s primary competitor, Koninklijke KPN N.V.
−Removed: ( KPN ), offers internet protocol television ( IPTV ) over its FTTx network and through broadband internet connections using DSL or VDSL.
−Removed: Where KPN has enhanced its VDSL system, it offers broadband internet with download speeds of up to 200 Mbps, and on its FTTx
−Removed: networks, it offers download speeds of up to 4 Gbps.
−Removed: A significant part of VodafoneZiggo JV’s network has been overbuilt by KPN’s and other providers’ FTTx networks.
−Removed: In 2021, KPN and pension fund, APG, established a joint venture company called Glaspoort that is targeting fiber rollouts in medium-dense, rural and industrials areas by connecting up to 1.2 million households and businesses by 2026.
−Removed: KPN will also continue to pursue its existing fiber roll-out plans in the coming years, with Glaspoort’s scope expected to accelerate KPN’s goal to reach approximately 80% FTTx coverage by 2026.
−Removed: We expect competitive pressure from the fiber overbuild to intensify in the coming periods.
−Removed: At the end of 2023, all of the VodafoneZiggo JV’s 7.5 million households had access to ultra-fast 1 Gbps connectivity to support our competitive edge and speed advantage.
+Added: The VodafoneZiggo JV’s main competitor, Koninklijke KPN N.V.
+Added: ( KPN ), offers broadband via FTTx, DSL and VDSL, with speeds up to 200 Mbps on VDSL and 4 Gbps on FTTx.
+Added: Much of the VodafoneZiggo JV’s network has been overbuilt by KPN and other FTTx providers.
+Added: In 2021, KPN and APG launched Glaspoort to connect 1.2 million households and businesses in underserved areas by 2026, aiming for 80% FTTx coverage.
+Added: Competition intensified further in Q3 2024 when Odido introduced low-cost 5G Fixed Wireless broadband.
+Added: We expect competitive pressure from the fiber overbuild to remain high in the coming periods.
+Added: By late 2024, the VodafoneZiggo JV’s 7.6 million households had access to 1 Gbps connectivity.
Video Distribution
−Removed: Our video services compete primarily with traditional FTA broadcast television services, direct-to-home satellite service providers, OTT and broadcaster VoD providers, as well as other fixed-line and mobile telecommunications carriers and broadband providers offering a similar range of video services.
+Added: Our video services compete with traditional FTA broadcast television services, OTT and broadcaster VoD providers, as well as other broadband providers offering a similar range of video services.
Many of these competitors have a national footprint and offer features, pricing and video services individually and in bundles comparable to what we offer.
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The OTT video providers (such as HBO Now, Prime Video, Netflix, Disney+ and AppleTV+) offer VoD services for television series, movies and programming from broadcasters.
−Removed: Generally, the content libraries of such services are offered for a monthly fee.
Typically, these services are available on multiple devices in and out of the home.
Moreover, broadcasters offer direct to customer content, including VoD, live and catch-up television via their own platforms (such as BBC iPlayer, Discovery and RTL).
−Removed: To retain our competitive position, we provide our subscribers with television everywhere products and premium OTT video services through our online mobile apps, VoD and Replay TV services through our arrangements with Netflix, Amazon, YouTube and others.
−Removed: Our businesses also compete to varying degrees with other sources of information and entertainment, such as online entertainment, newspapers, magazines, books, live entertainment/concerts and sporting events.
−Removed: Our ability to attract and retain customers depends on our continued ability to acquire appealing content, provide easy to use services on acceptable terms and to deliver content on multiple devices inside and outside the home.
−Removed: Some competitors have obtained long-term exclusive contracts for certain programming, which limits the opportunities for other providers to offer such programs.
+Added: To retain our competitive position, we provide our subscribers with television everywhere products and OTT video services through apps on our video platform through our arrangements with Netflix, Amazon, YouTube and others.
+Added: Our success in attracting and retaining customers relies on our ongoing capability to acquire appealing content, provide user-friendly services on favorable terms and deliver content across multiple devices both inside and outside the home.
+Added: Some competitors have obtained long-term exclusive contracts for certain programming, which limits the opportunities for other
+Added: providers to offer such programs.
Our operations have limited access to certain of such programming through select contracts with these companies, including Sky and BT in the U.K.
−Removed: Moreover, telecommunication providers increasingly offer access to OTT platforms through their systems.
+Added: At the same time, we are also able to secure access rights to exclusive content in certain markets.
+Added: In the Netherlands we have an exclusive deal with UEFA to broadcast Champions League and Europa League matches, which is an important element of our competitiveness there.
+Added: Telecommunication providers also increasingly offer access to OTT platforms through their systems.
If exclusive content offerings increase through other providers, programming options could be a deciding factor for subscribers on selecting a video service.
−Removed: We compete on value by offering advanced digital services with a premier user interface, such as cloud recording and DVR functionality, HD/4K, VoD, voice control, OTT aggregation, Replay TV and multi-screen services via a superior user interface.
−Removed: We also compete by offering attractive content packages, as well as bundled services, at reasonable prices.
−Removed: In each of the countries where we operate, we tailor our packages to include attractive channel offerings and offer recurring discounts for bundled services and loyalty contracts, as well as integrated billing for OTT services.
−Removed: In addition, from time to time, we modify our digital channel offerings to improve the quality of our programming.
−Removed: Where mobile voice and data are available, we focus on our FMC service offerings at attractive prices.
−Removed: In our other operations, we use the triple-play bundle as a means of driving video, as well as other products where convenience and price can be leveraged across the portfolio of services.
−Removed: We also continue to enhance our Horizon platform to meet our customers’ desire to view programming anytime and anywhere, such as new applications and expanding its availability in our markets.
−Removed: Horizon 5 is the latest iteration of our entertainment platform.
−Removed: It enables content aggregation and bundling to help customers navigate the ever-growing libraries of first-class content by pulling in all key streaming apps across television, music, gaming, smart home and social, while delivering a hyper-personal user experience.
−Removed: Telenet’s principal competitor is Proximus, the incumbent telecommunications operator, which has interactive digital television, replay television, VoD, OTT and HD service as part of its video offer, as well as mobile-only video propositions tailored to the needs of younger market segments.
+Added: We compete by offering advanced digital services like cloud recording, DVR, HD/4K, VoD, voice control, OTT aggregation, Replay TV and multi-screen options through a superior interface.
+Added: Our tailored packages include attractive channels, bundled services, loyalty discounts and integrated billing for OTT services.
+Added: We periodically enhance our digital offerings to improve content quality.
+Added: Horizon 5, our latest iteration of our entertainment platform, aggregates and bundles top-tier content, integrating key streaming apps and delivering a personalized user experience.
+Added: Telenet’s principal video competitor is Proximus, which has interactive digital television, replay television, VoD, OTT and HD service as part of its video offer, as well as mobile-only video propositions tailored to the needs of younger market segments.
Proximus offers customers a wide range of both individual and bundled services at competitive prices.
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Orange Belgium gained such access in 2016 and currently offers its mobile subscribers a triple-play bundle, including broadband internet, enhanced video and mobile services.
+Added: In January 2023, Telenet entered into two 15-year commercial wholesale agreements with Orange Belgium.
+Added: The agreements provide Telenet and Orange Belgium access to each other’s fixed networks, including both HFC and FTTH, on a commercial basis for a 15-year period and hence supersedes the regulatory framework.
+Added: In July 2023, Telenet closed the Wyre Transaction, owning a 66.8% direct ownership stake in Flanders’ leading network infrastructure company.
+Added: Wyre provides wholesale access to its HFC and future fiber network with its customers currently including Telenet and Orange Belgium.
Telenet may face increased competition from other providers of video services who take advantage of the wholesale access and may be able to offer triple- and quad-play services.
For more information on wholesale access, see Regulatory Matters—Belgium below .
−Removed: Our main competitor in Switzerland is Swisscom, the incumbent telecommunications operator, which provides IPTV services over DSL, VDSL and FTTx networks.
−Removed: Swisscom offers VoD services, DVR and replay functionality, HD channels and has exclusive rights to distribute certain sports programming.
−Removed: Swisscom launched an advanced set-top box in the market with voice control, Smart Home integration and content aggregation beyond video, such as music streaming and gaming services.
−Removed: Although its presence is limited, Salt focuses on value propositions by including television within their bundles and providing access to OTT via Apple TV.
−Removed: In this saturated market, price competition and high promotional intensity are significant factors.
−Removed: • Significant Joint Ventures .
+Added: • VM Ireland .
+Added: VM Ireland delivers HD and 4K video services via its HFC network.
+Added: Its proprietary Virgin Media Television channels offer exclusive sports, news and entertainment, providing unique content unavailable from competitors.
+Added: VM Ireland invests in its platform and partnerships to stay competitive against players like Sky, which owns channels such as Sky Sports and Sky News.
+Added: • Significant FMC Joint Ventures .
The VMO2 JV’s principal competitors for digital television services are Sky and FTA television providers.
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In 2023, BT formed a joint venture with Warner Bros.
−Removed: Discovery and launched TNT Sports, which replaced BT Sport and combined the partners’ content portfolios, including Olympic Games, the English Champion’s League, UEFA Europa League and other live sports.
+Added: Discovery and launched TNT Sports, which replaced BT Sport and combined the partners’ content portfolios, including the 2024 Olympic Games, the English Champion’s League, UEFA Europa League and other live sports.
TNT Sports is available on the VMO2 JV’s cable network as well as its competitors’ networks.
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Stream provides personalized viewing recommendations and allows customers to customize their subscription mix, billed through a single account.
−Removed: The VodafoneZiggo JV primarily competes with KPN with respect to video distribution, which provides IPTV services.
−Removed: KPN offers many of the same interactive video service features as the VodafoneZiggo JV does, including VoD services, DVR, replay functionality and HD channels.
−Removed: KPN also offers its customers bundling packages that include its video products, creating a highly competitive market for the VodafoneZiggo JV’s products and services.
−Removed: Ziggo Sport , the VodafoneZiggo JV’s sports offering, acquired the exclusive 2024/2027 media rights to the UEFA Champions League, the UEFA Europa League and the UEFA Europa Conference League.
−Removed: Starting in the 2024/2025 football season, this will bring the most important European club competitions under one roof for the first time.
−Removed: All the competitions and highlights will be available exclusively on Ziggo Sport .
+Added: The VodafoneZiggo JV competes with KPN in video distribution, offering similar services like IPTV, VoD, DVR, replay and HD channels.
+Added: KPN also bundles these video services, creating a competitive market for VodafoneZiggo’s offerings.
+Added: Ziggo Sport , the VodafoneZiggo JV’s sports channel, acquired the exclusive media rights to the UEFA Champions League, the UEFA Europa League and the UEFA Europa Conference League until 2027, bringing the most important European club competitions under one roof for the first time.
+Added: All games with Dutch teams participating, as well as final games of the leagues, are available exclusively on the Ziggo Sport Free app, which is distributed to customers and non-customers, increasing potential sales to non-customers.
Mobile and Telephony Services
−Removed: In Belgium, as a MNO, we are one of the larger mobile providers based on number of SIM cards.
−Removed: The same is true for the VodafoneZiggo JV in the Netherlands.
−Removed: We also substantially expanded our mobile business with the acquisition of Sunrise in Switzerland and through the joint venture with Telefónica’s U.K.
−Removed: brand, O2, in the U.K.
+Added: In Belgium, as a major MNO, we are one of the largest mobile providers by subscriptions count.
+Added: The same applies to the VodafoneZiggo JV in the Netherlands.
+Added: We also substantially expanded our U.K.
+Added: mobile business through the VMO2 JV.
In the markets where we are an MNO, we continue to deploy additional bandwidth and look to acquire additional spectrum to deliver our wide range of services to our customers and expand our 4G and 5G services.
−Removed: Competition remains significant across each of our markets.
−Removed: We offer various calling plans, such as unlimited calling, national or international calling and use FMC bundles and benefits to cross-sell mobile to our existing fixed customers.
+Added: In 2024, we participated in a national spectrum auction in the Netherlands and successfully acquired additional spectrum in the 3.5 gigahertz range.
+Added: Competition remains significant across each of our markets, especially with the rise in popularity of MVNO players.
+Added: We offer various calling and data bundle plans and use FMC benefits to cross-sell mobile to our existing fixed customers.
Our ability to offer FMC services is a key driver of growth.
−Removed: Furthermore, in order to address lower segments of the market, we operate with ancillary mobile brands, such as Yallo (Switzerland), Base (Belgium), giffgaff (U.K.) and Hollandsnieuwe (Netherlands).
−Removed: The market for fixed-line telephony services is saturated in all of our markets.
+Added: Furthermore, in order to address lower segments of the market, we operate with ancillary mobile brands, such as BASE (Belgium), giffgaff (U.K.) and Hollandsnieuwe (Netherlands).
+Added: The market for fixed-line telephony services is competitive in all of our markets.
Changes in market share are driven by the combination of price and quality of services provided and the inclusion of telephony services in bundled offerings.
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In each of our markets, we face competition with a dominant fixed-line telephony provider, most of which also have competitive mobile offers based on 4G or 5G services.
−Removed: In our largest consolidated markets, the key dominant telephony providers are Swisscom (Switzerland) and Proximus (Belgium).
−Removed: These telephony competitors are also the largest mobile operators in these markets based on number of SIM cards.
−Removed: These competitors include their mobile products in bundles with
−Removed: fixed-line services.
+Added: In Belgium, the key dominant telephony providers is Proximus.
+Added: Proximus is also the largest mobile operator based on number of SIM cards.
+Added: Proximus also includes its mobile products in bundles with fixed-line services.
Moreover, there is a fundamental shift in customer preference towards mobile and OTT.
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Human Capital Resources
−Removed: As of December 31, 2023, our consolidated subsidiaries had an aggregate of approximately 9,860 full-time equivalent employees, including approximately 3,770 in Belgium, 3,020 in Switzerland, 1,260 in the U.K., 940 in the Republic of Ireland, 520 in the Netherlands, 250 in Slovakia and 100 in the U.S.
+Added: As of December 31, 2024, our consolidated subsidiaries had an aggregate of approximately 6,820 full-time equivalent employees, including approximately 3,750 in Belgium, 1,370 in the U.K., 945 in the Republic of Ireland, 410 in the Netherlands, 245 in Slovakia and 100 in the U.S.
With respect to our significant nonconsolidated joint ventures, the VMO2 JV employs approximately 15,750 people and the VodafoneZiggo JV employs approximately 6,150 people.
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Liberty Global also aims to prepare its future senior leadership through its Fast Forward program, a year-long program in which high performing individuals are trained and challenged to become Liberty Global’s leaders of tomorrow.
−Removed: We invest significantly in our employees because we recognize that when each employee is supported and given the opportunity to succeed, our company as a whole flourishes.
+Added: We invest significantly in our employees because we recognize that when each employee is supported and given the opportunity to succeed, our company flourishes.
We are fostering a culture where every individual is valued and respected, contributing to a positive impact on one another and our communities.
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Each business unit has identified priorities that contribute to our overarching goal of fostering innovation, collaboration and overall organizational performance.
−Removed: Our commitment to hiring the best candidates remains unwavering, and we continuously optimize roles through natural turnover, tracking progress through employee dashboards and quarterly business review meetings.
+Added: Our commitment to hiring the best candidates remains unwavering, and we continuously look to optimize roles through natural turnover, track progress through employee dashboards and refine our process in quarterly business review meetings.
Collaboration with our Employee Resource Groups ( ERGs ), focusing on various aspects of diversity, has been integral to our DE&I efforts.
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Achieving silver status in the Inclusive Employers standard and receiving commendation for our Belonging communication campaign demonstrates our progress in this area.
−Removed: The VMO2 JV and VodafoneZiggo JV, along with Sunrise and VM Ireland, also have their own ERGs to provide support for their local employees and to complement Liberty Global’s broader DE&I strategy and initiatives.
−Removed: In addition, our DE&I
−Removed: Council has worked diligently to prepare concrete, implementable initiatives to further our collective DE&I strategy.
−Removed: Such initiatives are measurable, allowing us to more accurately track our progress.
−Removed: To help eliminate potential bias in our hiring, we implemented inclusive hiring manager training, ensured diverse interview panels and have begun to use artificial intelligence to help eliminate gender-biased language in job descriptions.
+Added: The VMO2 JV and VodafoneZiggo JV, along with VM Ireland, also have their own ERGs to provide support for their local employees and to complement Liberty Global’s broader DE&I strategy and initiatives.
+Added: In addition, our DE&I Council has worked diligently to prepare concrete, attainable initiatives to further our collective DE&I strategy.
+Added: Such initiatives are also measurable, which allows us to track our progress.
+Added: To help eliminate potential bias in our hiring practices, we implemented inclusive hiring manager training, ensured diverse interview panels and have begun to use artificial intelligence to help eliminate gender-biased language in job descriptions.
We broadened our talent pool through a refreshed external proposition, conscious advertising and internal transparency.
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We also conduct compulsory anti-bullying, anti-discrimination and anti-harassment training for all of our employees in line with our Anti-Discrimination, Harassment and Bullying policy and engage in small-group, impactful conversations, centering on discrimination and harassment in the workplace.
−Removed: Our venture capital arm has committed $13 million to investing in start-up companies, including through our partners, Avesta Capital and Colorado Impact Fund, that make a positive impact on society.
+Added: Our venture capital arm has committed approximately $13 million to investing in start-up companies, including through our partners, Avesta Capital, Colorado Impact Fund and Helena, that make a positive impact on society.
These companies, such as Blue Studios, Kiira Health, BoxPower, Harvest Thermal and Sunny Day Fund are specifically focused on socially conscious business practices, such as tackling economic and social inequity, as well as climate change.
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At Liberty Global, we are committed to the health and safety of our employees and visitors to our sites, and we ensure compliance with all relevant national health and safety regulations.
−Removed: For employees, we currently utilize a hybrid work-from-home/work-from-office work program.
+Added: For employees, we currently utilize a hybrid work program.
We have also made available a series of well-being resources based on a four-pronged strategy focused on the mental, physical, social and financial aspects of health and well-being.
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We measure employee engagement quarterly against external benchmarks defined by a leading human resources consultant.
−Removed: We perform in line with global industry benchmarks and exceed benchmarks set by high performing organizations in areas such as in inclusion, well-being, manager support and senior leadership communication.
+Added: We perform in line with global industry benchmarks and exceed benchmarks set by high performing organizations
+Added: in areas such as in inclusion, well-being, manager support and senior leadership communication.
The high performing comparison group is comprised of organizations with strong financial performance and superior human resource practices, representing the gold standard for employee engagement.
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markets is harmonized under the regulatory structure of the E.U.
−Removed: Of the seven countries in our footprint, five are part of the E.U.:
+Added: Of the six countries in our footprint, five are part of the E.U.:
the Republic of Ireland, the Netherlands (nonconsolidated joint venture), Belgium, Luxembourg and Slovakia.
Our other operations are in the U.K.
−Removed: (nonconsolidated joint venture) and Switzerland are not in the E.U.
−Removed: but generally enact rules similar to that of the E.U.
+Added: (nonconsolidated joint venture), which generally enacts rules similar to that of the E.U.
formally left the E.U.
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compete on a level playing field.
−Removed: In relation to the telecommunications sector, the U.K.
+Added: In the telecommunications sector, the U.K.
have agreed to maintain the existing levels of liberalization in their markets, including standard provisions on authorizations, access to and use of telecoms networks, interconnection, fair and transparent regulation and the allocation of scarce resources.
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previously introduced a number of measures aimed at providing safeguards for consumers, which continue to apply.
−Removed: Such measures include limits on the amount that customers can be charged for using mobile data abroad before having to opt in if they wish to use more data and alert warnings as customers reach various milestones in data allowances included within their packages.
+Added: Such measures include limits on the amount that customers can be charged for using mobile data abroad before having to opt in if they wish to use more data and alert warnings as customers reach various milestones in their data allowances.
Additionally, the Northern Irish Protocol regulates the relationship between Northern Ireland and the Republic of Ireland, ensuring that no hard border is placed between the two, as well as keeping Northern Ireland inside the E.U.
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The Northern Irish Protocol, while not material to our or the VMO2 JV’s operations, affects the movement of CPE and installation personnel between Northern Ireland and the Republic of Ireland.
−Removed: A review of the E.U.-U.K.
−Removed: Agreement is due to take place in May 2026.
−Removed: In Switzerland, the distribution of radio and television is regulated under the Radio and Television Act.
−Removed: The provision of telecommunications services is regulated by the Telecommunications Act.
−Removed: In addition, the Competition Act, the Data Protection Act and the Act on the Surveillance of Post and Telecommunications are relevant to our business.
Sector Regulations
The European Electronic Communications Code (the Code ) is the primary source of regulation governing our E.U.
−Removed: The Code came into effect on December 20, 2018 and has been transposed by all of the Member States in our footprint into their respective national laws.
−Removed: has largely transposed the Code into its national laws.
−Removed: Switzerland, while not part of the E.U., has a regulatory system that partially reflects the principles of the E.U.
−Removed: The Telecommunications Act in Switzerland regulates, in general, the transmission of information, including the transmission of radio and television signals.
+Added: The Code has been transposed by all of the Member States in our footprint into their respective national laws and will be reviewed by the Commission in 2025.
+Added: has also largely transposed the Code into its national laws.
The Code primarily seeks to develop open markets for communication services within Europe.
It harmonizes the rules within the E.U.
−Removed: for the establishment and operation of electronic communication networks, including cable television and traditional telephony networks, and the offer of electronic communication services, such as telephony (including OTT services), internet and, to some degree, television services.
−Removed: Set forth below are certain key provisions included in the Code that are most applicable to our operations.
+Added: establishing and operating electronic communication networks, including cable television and traditional telephony networks, and offering electronic communication services, such as telephony (including OTT services), internet and, to some degree, television services.
+Added: Certain key provisions of the Code that are most applicable to our operations include:
• Significant Market Power .
Specific obligations imposed by National Regulatory Authorities ( NRAs ) in E.U.
−Removed: Member States apply only to service providers deemed to have Significant Market Power ( SMP ) in a relevant market.
+Added: Member States apply to service providers deemed to have Significant Market Power ( SMP ) in a relevant market.
For purposes of the Code, a service provider has SMP where it enjoys a position of significant economic strength, affording it the power to behave independently of competitors, customers and consumers to an appreciable extent.
If a service provider is found to have SMP in any particular market, the applicable NRA must impose certain conditions on that service provider.
−Removed: We have been found to have SMP in certain markets in which we operate and further findings of SMP are possible, which may negatively impact our business.
−Removed: However, across our footprint, we have noticed an increased tendency of NRAs towards deregulation, with only a small number of markets currently being subject to this type of regulation.
+Added: We have been found to have SMP in certain of our markets, and further findings of
+Added: SMP are possible, which may negatively impact our business.
+Added: However, across our footprint, we have noticed a tendency of NRAs towards deregulation, with only a few markets currently being subject to this type of regulation.
has a similar system, with the applicable NRA assessing markets on a forward-looking basis to determine SMP.
−Removed: In Switzerland, there is no such forward-looking system, rather a service provider can be regulated based on general competition law.
• Must-Carry Obligations .
−Removed: Member States may impose reasonable must-carry obligations on certain service providers under their jurisdiction.
+Added: Member States may impose reasonable must-carry obligations on certain service providers in their jurisdiction.
Such obligations must be based on clearly defined general interest objectives, be proportionate and transparent and be subject to periodic review.
−Removed: and Switzerland each have a regulatory system that reflects these principles.
−Removed: We are subject to must-carry regulations in all markets in which we operate, and we do not expect such obligations to be curtailed in the foreseeable future.
+Added: has a regulatory system that reflects these principles.
+Added: We are subject to must-carry regulations in all our markets, and we do not expect such obligations to be curtailed in the foreseeable future.
NRAs may, in some cases, impose access obligations on service providers, regardless of whether they have SMP.
Under the Code and the E.U.
−Removed: Broadband Cost Reduction Directive, service providers may be required to provide access to certain
−Removed: elements of their passive network infrastructure upon reasonable request if there are significant economic or physical replicability barriers.
−Removed: Service providers may be required to provide access to their active infrastructure as well but only if a number of additional requirements are met.
−Removed: Broadband Cost Reduction Directive is under review, and the repealing regulation (the Gigabit Infrastructure Act) is expected to be adopted in 2024, with most provisions coming into effect six to 12 months after its publication.
−Removed: has a similar system in place, while the Telecommunications Act in Switzerland requires operators with a dominant position to grant access to other providers on a non-discriminatory manner at cost-oriented prices.
+Added: Broadband Cost Reduction Directive, service providers may be required to give access to parts of their passive network infrastructure upon reasonable request if there are significant economic or physical replicability barriers.
+Added: Requirements to provide access to active infrastructure also exist, but only if a number of additional requirements are met.
+Added: The Gigabit Infrastructure Act has now been adopted, and when fully in force, will repeal the E.U.
+Added: Broadband Cost Reduction Directive.
+Added: has a similar system in place.
Net Neutrality, Roaming and Call Termination
−Removed: In November 2015, the European Parliament adopted the regulation on the first E.U.-wide net neutrality regime.
−Removed: The regulation allows for specialized services, optimized for specific content and subjects service providers like Liberty Global, through its operating companies, to reasonable traffic management requirements.
+Added: has a union-wide net neutrality regime (the E.U.
+Added: Net Neutrality Regime ).
+Added: The regulation allows for specialized services that are optimized for specific content and subjects service providers like Liberty Global’s operating companies to reasonable traffic management requirements.
transposed net neutrality into its national law following Brexit.
−Removed: In its communication on October 26, 2023, the U.K.
−Removed: Office of Communications ( Ofcom ) proposed a more lenient interpretation of some aspects of net neutrality, and the effect of some of those may be subject to changes of national law.
−Removed: Legislative changes are, however, a matter for the U.K.
−Removed: In Switzerland, the Telecommunications Act introduced more transparent net neutrality regulation that allows for traffic management in limited circumstances (e.g., to fight exceptional network congestion).
−Removed: Customers must be informed if traffic is treated unequally and about the quality of the internet service (for both fixed and mobile internet).
−Removed: The 2015 regulation mentioned above also prohibits retail roaming tariffs and sets wholesale roaming price caps.
−Removed: In 2019, the E.U.
+Added: Office of Communications ( Ofcom ) has confirmed a more lenient interpretation of some aspects of net neutrality and indicated that there may be a case for the U.K.
+Added: Parliament to make substantive revision to the law.
+Added: Net Neutrality Regime also prohibits retail roaming tariffs and sets wholesale roaming price caps.
introduced caps on wholesale rates for intra-E.U.
−Removed: calls to bring these in line with the wholesale roaming caps.
−Removed: The Telecommunications Act in Switzerland implemented roaming obligations, including mandatory discounted roaming packages, per second or per kilobyte of roaming charges and capped fees for all roaming services.
+Added: calls to bring these in line with applicable wholesale roaming caps.
In relation to the U.K., E.U.
2 unchanged sentences
Call termination tariffs for SMP providers are set by NRAs, but for the E.U., the Code includes a system of single maximum, E.U.-wide voice termination rates for fixed and mobile.
−Removed: During 2024, all fixed service providers will be subject to a maximum fixed voice termination rate of €0.07 per minute and all mobile service providers will be subject to a maximum mobile voice termination rate of €0.20 per minute.
+Added: During 2025, all E.U.
+Added: service providers will be subject to maximum fixed and mobile voice termination rates of €0.07 and €0.20 per minute, respectively.
In the U.K., an SMP provider must provide termination on fair and reasonable terms, conditions and charges, which must be no higher than BT’s regulated charges unless certain conditions are met.
−Removed: Switzerland does not follow the E.U.
−Removed: Call termination rates in Switzerland are unregulated and commercially negotiated by operators.
−Removed: If an agreement cannot be found for fixed termination rates, the parties may initiate proceedings at the Communication Commission, which then sets cost-oriented termination rates.
−Removed: Overall, termination rates in Switzerland are higher than the E.U.
In each country in which we operate, we have been found to have SMP for call termination.
+Added: The Gigabit Infrastructure Act will abolish surcharges for intra-E.U.
+Added: communications, such as SMS, fixed and mobile calls generated from the domestic country to another E.U.
+Added: As of January 1, 2029, operators must apply domestic rates to intra-E.U.
+Added: communications.
+Added: Abolishing such surcharges may have an impact on our operations.
Broadcasting and Content Law
The Audiovisual Media Services Directive ( AVMSD ) governs the activities of broadcasters under E.U.
−Removed: Member States that we operate in have fully transposed the AVMSD into their respective national laws.
Generally, broadcasts originating in, and intended for reception within, an E.U.
−Removed: Member State must respect the laws of that Member State.
−Removed: Pursuant to the AVMSD, however, E.U.
+Added: Member State must respect the laws of the receiving Member State.
Member States must allow broadcast signals of broadcasters established in another E.U.
Member State to be freely transmitted within their territory, so long as the broadcaster complies with the law of their home state.
−Removed: In addition, when we offer third-party VoD services on our network, it is the third-party provider, and not us as the distributor, that is regulated in respect of these services.
−Removed: and Switzerland have regulatory systems that also reflect these principles.
+Added: When offering third-party VoD services on our network, it is the third-party provider, and not us, that is regulated in respect of these services.
+Added: has a regulatory system that also reflect these principles.
The AVMSD established quotas, applicable to both linear and non-linear services, for the transmission of European-produced programming and programs made by European producers who are independent of broadcasters.
Such obligations are applicable to our businesses in the E.U.
−Removed: and Switzerland have similar principles in their regulatory systems.
−Removed: Member States are also allowed to require service providers to contribute financially to the production of European works, including requiring financial contributions from providers of VoD services established in other territories that target audiences in their jurisdiction.
+Added: has similar principles.
+Added: Member States may require service providers to contribute financially to the production of European works, including requiring contributions from providers of VoD services established in other territories that target audiences in their jurisdiction.
Such obligations are applicable to (or are expected to become applicable to) certain of our businesses.
−Removed: The European Commission published a proposal for the Media Freedom Act in September of 2022.
−Removed: At present, it seems likely that the proposed law will be adopted in 2024, with most provisions coming into effect 15 months after adoption.
−Removed: The new law aims to help ensure media pluralism across the E.U., as well as ownership transparency requirements, especially with
−Removed: respect to foreign financing and the introduction of a review mechanism for concentrations of media companies.
−Removed: We expect that the Media Freedom Act will impact our business, however, until the final legislation is adopted, we will not know to what extent.
+Added: The European Media Freedom Act (the EMFA ), which will be applicable from August 8, 2025, aims to ensure media pluralism (i.e., allowing for a plurality of voices, opinions and analyses) across the E.U.
+Added: and requires Member States to adopt substantive and procedural rules to allow competent authorities to assess media market concentrations that could have a significant impact on media pluralism and editorial independence.
+Added: Additionally, under the EMFA, we may need to incur hardware replacement costs to allow users to change the device or interface configuration that controls their access to media services, allow users to customize their media offering in accordance with their interests and permit them to visualize the identity of the media service providers.
The European Commission regulations mandate that commercial providers of online content services (including OTT service providers) enable subscribers who are temporarily present in any Member State to access and use online content services in substantially the same manner as in their country of residence.
We comply with these content portability requirements.
−Removed: In the U.K., the VMO2 JV is required to hold individual licenses under the Broadcasting Acts 1990 and 1996 for any television channels (including barker channels) that it owns or operates and to provide certain other services on its cable television platform, such as electronic program guides.
+Added: In the U.K., the VMO2 JV is required to hold individual licenses under the Broadcasting Acts of 1990 and 1996 for any television channels (including barker channels) that it owns or operates and to provide certain other services on its cable television platform, such as electronic program guides.
These television licensable content service ( TLCS ) licenses are granted and administered by Ofcom, the U.K.’s NRA.
4 unchanged sentences
Technological Regulation
−Removed: legislature is increasingly imposing additional mandatory requirements regarding energy consumption of the telecommunications equipment we provide our customers.
+Added: legislature is increasingly imposing additional mandatory requirements regarding energy consumption of the telecommunications equipment we provide.
We have been working to lower power consumption of our set-top boxes.
−Removed: Legislation in this area may be adopted that could adversely affect the cost and/or the functionality of equipment we deploy to customers.
+Added: Legislation in this area may be adopted that could adversely affect the cost and/or the functionality of our CPE.
Pursuant to an E.U.
1 unchanged sentence
In particular, the Standby Regulation sets, among other things, the maximum power consumption of networked consumer equipment while in the so-called “Networked Standby” or “High Network Availability” modes.
−Removed: All of the devices we purchase and/or develop comply with the requirements of the Standby Regulation.
−Removed: Also, the E.U.’s Radio Equipment Directive regulates radio equipment held for sale.
+Added: All of our CPE devices comply with the requirements of the Standby Regulation.
+Added: The E.U.’s Radio Equipment Directive regulates radio equipment held for sale.
It sets essential requirements for safety and health, electromagnetic compatibility and the efficient use of the radio spectrum.
−Removed: In 2025, the list of essential requirements under the Radio Equipment Directive is expected to be expanded for certain categories of internet-connected radio equipment, including WiFi-enabled modems and set-top boxes.
−Removed: The devices concerned are expected under this directive to protect the network from harm, protect the personal data and privacy of the user and of the subscriber and offer users and subscribers protection services from fraud.
−Removed: Due to a Mutual Recognition Agreement established between the E.U.
−Removed: and Switzerland, the Standby Regulation and the Radio Equipment Directive both apply in Switzerland.
+Added: The list of essential requirements under the Radio Equipment Directive includes certain categories of internet-connected radio equipment such as WiFi-enabled modems and set-top boxes, with manufacturers required to ensure compliance by August 1, 2025.
+Added: These devices are expected to protect the network from harm, protect the personal data and privacy of the user and of the subscriber and offer users and subscribers fraud protection services.
Prior to Brexit, the U.K.
implemented the Standby Regulation and the Radio Equipment Directive into national law.
+Added: In the U.K., the Product Security and Telecommunications Infrastructure (Product Security) Act imposes three key requirements on consumer connectable products:
+Added: strong password protection, information on how to report security issues to the manufacturer and information on the minimum-security update period.
Through the E.U.’s Radio Spectrum Policy Program, certain spectrum has been approved for mobile broadband use.
−Removed: The terms under which this spectrum becomes available varies among the European countries in which we operate, and certain uses of this spectrum may interfere with services carried on our cable networks.
+Added: The terms under which this spectrum becomes available varies among the European countries, and certain uses of this spectrum may interfere with services carried on our cable networks.
Privacy Regulation
5 unchanged sentences
Organizations that fail to comply face stiff penalties.
+Added: Following the U.K.’s withdrawal from the E.U., the U.K., enacted its own version of the E.U.
+Added: GDPR through the European Union (Withdrawal) Act, the Data Protection, Privacy and Electronic Communications (Amendments etc) (EU Exit) Regulations 2019 (the U.K.
+Added: GDPR, together with the Data Protection Act of 2018, governs the processing of personal data belonging to individuals located in the U.K., including both citizens and residents, and applies to persons or entities in the U.K.
+Added: or persons or entities located outside the U.K.
+Added: who offer products and services to U.K.
+Added: citizens and residents.
The GDPR applies to the European Economic Area ( EEA ), which includes the E.U.
and a number of other countries, but does not include the U.K.
−Removed: or Switzerland.
−Removed: When personal data is transferred outside the EEA, special safeguards stemming from the GDPR, such as the adoption of adequacy decisions and the use of standard contractual clauses ( SCCs ), are enforced to
−Removed: ensure that data is transferred in a protected manner.
+Added: When personal data is transferred outside the EEA, special safeguards stemming from the GDPR, such as the adoption of adequacy decisions and the use of standard contractual clauses ( SCCs ), are enforced to ensure that data is transferred in a protected manner.
Adequacy decisions indicate which third countries have sufficiently similar data protection laws in place to those provided under the GDPR.
2 unchanged sentences
Member State.
−Removed: However, the adequacy decision is subject to a “sunset clause”, which establishes the automatic expiration of the decision after four years from its adoption.
−Removed: The adequacy findings may then be renewed if the U.K.
−Removed: continues to ensure an adequate level of data protection.
−Removed: On July 10, 2023, the European Commission adopted the adequacy decision on the E.U.-U.S.
−Removed: Data Privacy Framework, replacing the Privacy Shield deal which was struck down by the European Court of Justice in July 2020.
+Added: However, the adequacy decision is subject to a “sunset clause”, which establishes the automatic expiration of the decision on June 27, 2025.
+Added: Before then, the European Commission must evaluate whether the U.K.
+Added: continues to ensure an adequate level of data protection, and if so, renew the decision for another four years.
+Added: The European Commission has adopted an adequacy decision on the E.U.-U.S.
+Added: Data Privacy Framework, which replaces the Privacy Shield deal which was struck down by the European Court of Justice in July 2020.
companies can join the E.U.-U.S.
1 unchanged sentence
citizens also have access to a number of redress mechanisms in case their personal data is handled in violation of this framework, including an independent dispute resolution mechanism and a newly created ‘Data Protection Review Court’.
−Removed: The functioning of this framework is anticipated to be jointly periodically reviewed by the European Commission, European data protection authorities and competent U.S.
−Removed: The first review will take place within a year of the entry into force of the adequacy decision.
+Added: This framework is subject to periodic review by the European Commission, European data protection authorities and applicable U.S.
When a data transfer involves a third country that has not been granted an adequacy decision, our operations must use SCCs.
−Removed: The European Commission has issued an implementing decision on new SCCs, under which it makes clear that using SCCs does not automatically make an international data transfer GDPR compliant.
+Added: The European Commission has made clear that using SCCs does not automatically make an international data transfer GDPR compliant.
Instead, the parties must perform “transfer impact assessments” in order to address any possible risks in the data transfer and take supplementary measures.
The impact assessment takes into account matters such as the circumstances of the transfer, the nature of the parties, the personal data involved and the laws and practices of the country of destination.
−Removed: A continued flow of personal data from the EEA to Switzerland is ensured by the revised Swiss Data Protection Act ( DPA ), which came into force on September 1, 2023.
−Removed: The DPA ensures compatibility with E.U.
−Removed: law and provides for better protection of personal data, more transparency regarding the processing of data and a strengthening of the individual’s information rights (e.g., if such individual’s data is processed in a foreign country).
Other Regulations
6 unchanged sentences
( NIS 2 Directive ), was adopted by the E.U.
−Removed: legislature and published on December 14, 2022.
−Removed: Member States will have until October 18, 2024 to transpose the directive into their national legislation.
−Removed: In parallel, the European Commission will work on a number of delegated acts to lay down detailed rules on risk mitigation and notification measures, which are scheduled for publication by the same date.
+Added: legislature in 2022.
+Added: Member States had until October 17, 2024 to transpose the NIS 2 Directive into their national legislation, and each Member State must provide a list of essential and important entities within their jurisdiction by April 2025.
+Added: In parallel, the European Commission is working on detailed rules on risk mitigation and notification measures.
have announced restrictions related to so-called “high risk vendors” ( HRVs ) in the telecommunications sector.
1 unchanged sentence
Some Member States are addressing security concerns by identifying individual HRVs in advance, whose equipment should be excluded or limited for all network operations in the country.
−Removed: Switzerland has not yet adopted a policy position on the matter, but is studying the matter with a view to the potential adoption of measures in the future.
−Removed: The U.K.’s recent Telecoms Security Act imposes a new security framework on telecommunication providers and gives the U.K.
−Removed: government new powers to, among other things, direct telecommunication providers to remove HRVs from their networks.
+Added: The U.K.’s Telecoms Security Act imposes a security framework on telecommunication providers and gives the U.K.
+Added: government power to, among other things, direct telecommunication providers to remove HRVs from their networks.
Similar legislation has also been adopted in the Netherlands and Belgium.
−Removed: The Digital Markets Act and the Digital Services Act were adopted in September and October 2022, respectively, and will become effective in 2024.
−Removed: While the Digital Markets Act will have an immaterial impact on our business, under the Digital
−Removed: Services Act we will have additional obligations imposed on us, including with respect to periodic reporting, content moderation and the establishment of points of contact with national authorities and customers.
−Removed: In February 2022, the European Commission introduced the Data Act, which requires companies to share personal and non-personal data generated by IoT products with users and third parties, upon the user’s request.
−Removed: The Data Act also requires companies to share personal and non-personal data with public sector bodies in situations of exceptional need, and imposes switching and interoperability requirements on cloud services.
−Removed: Negotiations between the European Council and the European Parliament concluded on June 28, 2023.
−Removed: The Data Act is now subject to formal approval, with provisions coming into effect 20 months after adoption.
−Removed: The Corporate Sustainability Reporting Directive ( CSRD ) came into force on January 5, 2023.
−Removed: The CSRD extends and strengthens the existing rules on non-financial reporting and aims to eventually have the same standards for both sustainability reporting and financial reporting.
+Added: The Digital Markets Act and the Digital Services Act are now in force in the E.U.
+Added: While the Digital Markets Act has an immaterial impact on our business, under the Digital Services Act we have additional obligations, including with respect to periodic reporting, content moderation and establishing points of contact with national authorities and customers.
+Added: Most of the provisions of the E.U.’s Data Act will become effective in November 2025.
+Added: Under the Data Act, companies must share personal and non-personal data generated by IoT products with users and third parties, upon the user’s request.
+Added: It also requires companies to share personal and non-personal data with public sector bodies in certain situations, and imposes switching and interoperability requirements on cloud services.
+Added: The Corporate Sustainability Reporting Directive ( CSRD ) extends and strengthens the existing rules on non-financial reporting and aims to eventually have the same standards for both sustainability reporting and financial reporting.
Companies will have to report on how sustainability issues affect their business, as well as the impact of their activities on people and the environment.
5 unchanged sentences
We often undergo close regulatory scrutiny from competition authorities, in particular with respect to proposed business combinations that often require clearance from the European Commission or national competition authorities, which can block, impose conditions on or delay an acquisition, disposition or combination, thus possibly hampering our opportunities for growth.
−Removed: Additional scrutiny is also imposed under the national foreign direct investment screening regimes recently adopted by the U.K.
+Added: Additional scrutiny is imposed under the national foreign direct investment screening regimes in the U.K.
and by some E.U.
Member States.
−Removed: Such regimes allow national governments to review and impose conditions on certain transactions involving critical infrastructures such as telecommunications.
+Added: Such regimes allow national governments to review and impose conditions on certain transactions involving critical infrastructures, including telecommunications.
In the event conditions are imposed and we fail to meet them in a timely manner, the relevant authority or governments may impose fines and, if in connection with a transaction, may require restorative measures, such as a disposition of assets or divestiture of operations.
1 unchanged sentence
Foreign Subsidies Regulation ( FSR ).
−Removed: Adopted in December 2022 and applicable from July 12, 2023, the FSR aims to prevent foreign subsidies from distorting the E.U.
+Added: The FSR aims to prevent foreign subsidies from distorting the E.U.
internal market.
−Removed: We may be obligated to file notifications for ex ante review when participating in M&A transactions or in public tenders.
+Added: We may be obligated to file notifications for pre-review when participating in mergers and acquisitions transactions or in public tenders.
This could bring further regulatory complexity to our transactions, and failure to comply with these obligations could lead to sanctions.
−Removed: Telenet has been found to have SMP in the wholesale broadband market, obliging it to (i) provide third-party operators with access to the digital television platform (including basic digital video and analog video) and (ii) make available to third-party operators a bitstream offer of broadband internet access including fixed voice as an option.
−Removed: The Belgian NRA has imposed monthly wholesale cable resale access prices.
+Added: The U.K.’s Digital Markets, Competition and Consumers Act (the DMCCA ) will impact merger control, consumer protection, anti-trust rules and digital markets.
+Added: The DMCCA will enhance the Competition and Market Authority’s ( CMA ) enforcement powers in respect of anti-trust investigations as well as consumer protections, putting it on a similar footing to the CMA’s anti-trust enforcement powers.
+Added: The CMA will also be able to designate SMP to firms that possess substantial and entrenched market power in digital activities.
+Added: The DMCCA intends to introduce new rules on subscription contracts, however, contracts that are regulated by Ofcom are exempt.
+Added: The VMO2 JV’s subscription contracts are unlikely to be in scope of these rules, since they are already subject to pre-existing Ofcom regulations.
+Added: Telenet has been found to have SMP in the wholesale broadband and the wholesale television distribution markets, obliging it to (i) provide third-party operators with access to the digital television platform (including basic digital video and analog video) and (ii) make available to third-party operators a bitstream offer of broadband internet access, including fixed voice.
+Added: The Belgian NRA has also imposed monthly wholesale cable resale access prices.
These rates are expected to evolve over time due to, among other reasons, broadband capacity usage.
1 unchanged sentence
In addition, any access granted to competitors could (i) limit the bandwidth available to Telenet to provide new or expanded products and services to its customers and (ii) adversely impact Telenet’s ability to maintain or increase its revenue and cash flows.
−Removed: The extent of any such adverse impacts ultimately will be dependent on the degree to which competitors take advantage of the access to Telenet’s network, the rates that Telenet receives for such access and other competitive factors or market developments.
−Removed: Significant Joint Venture Entities
+Added: The extent of any such adverse impacts ultimately will be dependent on the degree to which competitors take
+Added: advantage of the access to Telenet’s network, the rates that Telenet receives for such access and other competitive factors or market developments.
+Added: Significant FMC Joint Venture Entities
United Kingdom
−Removed: End of Contract Notifications and Annual Best Tariff Notifications .
−Removed: Specific obligations regarding end of contract and annual best tariff notifications are imposed by Ofcom on providers.
−Removed: These require the VMO2 JV to (i) alert customers who are approaching the end of a minimum contract term to the fact that their contract period is coming to an end and to set out the best new price that the VMO2 JV can offer them and (ii) once a year, alert customers who are out of contract to that fact and again confirm the best new price the VMO2 JV can offer them.
−Removed: In both cases, the VMO2 JV must also set out the price available to new customers for an equivalent service offering.
−Removed: These requirements have adversely impacted our and the VMO2 JV’s revenue since their implementation.
−Removed: Broadband Expansion .
−Removed: The U.K.’s Telecommunications Infrastructure (Leasehold Property) Act imposes building regulations that require new housing developments to have gigabit capable access.
−Removed: This new legislation comes as a result of the U.K.
−Removed: government’s push to encourage greater investment in new digital infrastructure and deliver gigabit capable networks to approximately 85% of U.K.
−Removed: premises by 2025 and nationwide by 2030.
+Added: One Touch Switching .
+Added: rules relating to customer switching of fixed line services came into effect in September 2024.
+Added: These rules enable customers to change providers by simply contacting their new chosen provider, who will manage the transition of service with the old provider.
+Added: Refinement of the new processes is expected to continue into 2025, so we cannot be sure of the long-term effects of these new rules on the VMO2 JV.
+Added: Telecoms Access Review .
+Added: Ofcom will commence a review of the wholesale broadband markets in 2025.
+Added: This will set the regulatory rules in these markets for the five year period from April 2026, through which Ofcom will seek to design and impose regulatory remedies designed to incentivize competition.
+Added: BT has previously been designated as having SMP, and any deregulation of BT’s SMP’s status may have an impact on the VMO2 JV’s operations as the challenger to BT.
+Added: Spectrum Annual License Fees ( ALFs ) .
+Added: Ofcom has proposed a revised approach to the calculation of ALFs for the 900MHz, 1800MHz and 2100MHz spectrum bands.
+Added: Under the proposals, the total amount of ALFs paid by all mobile operators, including the VMO2 JV, would be reduced.
On July 10, 2023, the Netherlands’ NRA, the Autoriteit Consument & Markt ( ACM ), published a draft decision of its analysis of the wholesale fixed access market, concluding that there are five regional markets that are, or tend to be, competitive.
2 unchanged sentences
This decision to deregulate is mainly based on two factors:
−Removed: (i) the approval of KPN’s commercial offer in a formal commitment decision by the ACM, which makes KPN’s fiber network open to various providers of telecom service and allows them to compete effectively at the retail level and (ii) the announcements of fiber roll-out plans by network operators which will likely cover all geographic areas of the Netherlands within the next five years.
+Added: (i) the approval of KPN’s commercial offer in a formal commitment decision by the ACM, which makes KPN’s fiber network open to various providers of telecom service and allows them to compete effectively at the retail level, and (ii) the announcements of fiber roll-out plans by network operators that will likely cover all geographic areas of the Netherlands within the next five years.
The ACM also adopted a final decision rejecting YouCa’s request for symmetric access to non-replicable network assets of VodafoneZiggo’s cable network in Amsterdam, as it was deemed not proportionate.
6 unchanged sentences
Compared sentence by sentence after normalising whitespace, quotation marks, case and digits, so re-formatting and restated figures do not read as changed language. Wording changes appear as one removal and one addition. The current filing and the prior one are authoritative.