3 unchanged sentences
Legal, Regulatory, and Legislative Factors
−Removed: Proposals to change policy in Arizona made through legislative, regulatory, or ballot initiatives may impact our growth, business plans and financial condition.
−Removed: In Arizona, a person or organization may file a ballot initiative with the Arizona Secretary of State and, if a sufficient number of verifiable signatures are submitted, the initiative may be placed on the ballot for the public to vote on the matter.
−Removed: Ballot initiatives may relate to any matter, including taxes and policy and regulation related to our industry, and may change statutes or the state constitution in ways that could impact our customers, the Arizona economy, and the Company.
−Removed: The passage of certain initiatives could depress expected population growth, impact our business or growth plans, and have a material adverse impact on our financial condition, results of operations or cash flows.
−Removed: New or stricter regulatory standards or other governmental actions could increase our regulatory compliance and operating costs, require us to alter our existing treatment facilities, and/or cause us to build additional facilities, which could cause our profitability to suffer, particularly if we are unable to increase our rates to offset such costs.
−Removed: In Arizona, water and wastewater utilities are subject to regulation by water, environmental, public utility, and health and safety regulators, and we are required to obtain environmental permits from governmental agencies in order to operate our facilities.
−Removed: Regulations relate to, among other things, standards and criteria for drinking water quality and for wastewater discharges, customer service and service delivery standards, waste disposal and raw groundwater abstraction limits, and rates and charges for our regulated services.
−Removed: There may be instances in the future when we are not in or cannot achieve compliance with new and evolving laws, regulations, and permits without incurring additional operating costs.
−Removed: For example, in 2006, the U.S.
−Removed: Environmental Protection Agency (“EPA”) implemented a new arsenic maximum contaminant level, which effectively required the installation and operation of costly arsenic treatment systems at many of our water production facilities.
+Added: New or stricter regulatory standards or other governmental actions could increase our regulatory compliance and operating costs, require us to alter our existing distribution or treatment facilities, and/or cause us to build additional facilities, which could cause our profitability to suffer, particularly if we are unable to increase our rates to offset such costs.
+Added: In Arizona, water and wastewater utilities are subject to regulation by water, environmental, public utility and health and safety regulators, and the Company’s utilities are required to obtain environmental permits from governmental agencies in order to operate their facilities.
+Added: Applicable regulations relate to, among other things, standards and criteria for drinking water quality and for wastewater discharges, customer service and service delivery standards, waste disposal and raw groundwater abstraction limits and rates, and charges for our regulated service.
+Added: There may be instances in the future when the Company is not in compliance, or cannot achieve compliance with new and evolving laws, regulations, and permits without incurring additional operating costs.
To comply with federal, state and local environmental laws, our existing facilities may need to be altered or replaced, which may cause us to incur significant additional costs.
9 unchanged sentences
This is because we must obtain regulatory approval to increase our rates, which can be time-consuming and costly and our requests for increases may not be approved in part or in full.
−Removed: Table of Con tents
We are required to test our water quality for certain parameters and potential contaminants on a regular basis.
6 unchanged sentences
• providing for changes to water and wastewater quality standards;
−Removed: • requiring cancellation or renegotiation of, or unilateral changes to, agreements relating to our provision of water and wastewater services;
+Added: • requiring cancellation or renegotiation of, or unilateral changes to, agreements relating to our provision of water and wastewater service;
• changing regulatory or legislative emphasis on water conservation in comparison to other goals and initiatives;
• promoting an increase of competition among water companies within our designated service areas;
−Removed: • requiring the provision of water or wastewater services at no charge or at reduced prices;
−Removed: • restricting the ability to terminate services to customers whose accounts are in arrears;
+Added: • requiring the provision of water or wastewater service at no charge or at reduced prices;
+Added: • restricting the ability to terminate service to customers whose accounts are in arrears;
• restricting the ability to sell assets or issue securities;
4 unchanged sentences
• restrictions relating to water use and supply, including restrictions on use, increased offsetting groundwater replenishment obligations, changes to the character of groundwater rights and settlement of Native American claims.
−Removed: We have significant obligations under Infrastructure Coordination and Financing Agreements (“ICFAs”), yet funds from our ICFAs are dependent on development activities by developers which we do not control and are also subject to certain regulatory requirements.
−Removed: Prior to 2014, we extended water and wastewater infrastructure financing to developers and builders through ICFA contracts.
−Removed: Our investment can be considerable, as we phase-in the construction of facilities in accordance with a regional master plan, as opposed to a single development.
−Removed: Developers and builders pay us agreed-upon fees upon the occurrence of specified development events for their development projects.
−Removed: The ACC requires us to record a portion of the funds we receive under ICFAs as contributions in aid of construction (“CIAC”), which are funds or property provided to a utility under the terms of a collection main extension agreement and/or service connection tariff, the value of which are not refundable.
−Removed: Amounts received as CIAC reduce our rate base once expended on utility plants.
−Removed: The developer is not required to pay the bulk of the agreed-upon fees until a development receives platting approval.
−Removed: Accordingly, we cannot always accurately predict or control the timing of the collection of our fees.
−Removed: If a developer encounters difficulties, such as during a real estate market downturn, that result in a complete or partial abandonment of the development or a significant delay in its completion, we will have planned, built, and invested in infrastructure that will not be supported by development and will not generate either payments under the applicable ICFA or cash flows from providing services.
−Removed: As a result, our return on our investment and cash flow stream could be adversely affected.
−Removed: We are subject to regulation by the ACC and our financial condition depends upon our ability to recover costs in a timely manner from customers through regulated rates.
−Removed: Table of Con tents
+Added: We are subject to the jurisdiction and regulations of the ACC, the primary utility regulator in Arizona, and our financial condition depends upon our ability to recover costs in a timely manner from customers through regulated rates.
We are subject to comprehensive regulation by several federal, state and local regulatory agencies that significantly influence our business, liquidity and results of operations.
7 unchanged sentences
Decisions made by the ACC could have a material adverse impact on our financial condition, results of operations and cash flows.
+Added: We have significant obligations under ICFAs, yet funds from our ICFAs are dependent on development activities by developers which we do not control, and are also subject to certain regulatory requirements.
+Added: Prior to 2014, we extended water and wastewater infrastructure financing to developers and builders through ICFA contracts.
+Added: Our investment can be considerable, as we phase-in the construction of facilities in accordance with a regional master plan, as opposed to a single development.
+Added: Developers and builders pay us agreed-upon fees upon the occurrence of specified development events for their development projects.
+Added: The ACC requires us to record a portion of the funds we receive under ICFAs as CIAC, which are funds or property provided to a utility under the terms of a collection main extension agreement and/or service connection tariff, the value of which are not refundable.
+Added: Amounts received as CIAC and expended on construction projects reduce our rate base once utility plants are placed in service.
+Added: The developer is not required to pay the bulk of the agreed-upon fees until a development receives platting approval.
+Added: Accordingly, we cannot always accurately predict or control the timing of the collection of our fees.
+Added: If a developer encounters difficulties, such as experienced during the Great Recession and associated real estate market downturn, that result in a complete or partial abandonment of the development or a significant delay in its completion, such as experienced with the Company’s Southwest Plant, we will have planned, built and invested in infrastructure that will not be supported by development and will not generate either payments under the applicable ICFA or cash flows from providing service.
+Added: As a result, our return on our investment and cash flow stream could be adversely affected.
Our water and wastewater systems are subject to condemnation by governmental authorities, which may result in the receipt of less than the fair market value of our assets, and a loss of revenue from our operations .
−Removed: Municipalities and other governmental subdivisions have historically been involved in the provision of water and wastewater services, and efforts may arise from time to time to convert some or all of our assets to public ownership and operation.
−Removed: Arizona law provides for the acquisition of public utility property by governmental agencies through their power of eminent domain, also known as condemnation.
+Added: Municipalities and other governmental subdivisions have historically been involved in the provision of water and wastewater service, and efforts may arise from time to time to convert some or all of our assets to public ownership and operation.
+Added: Arizona law provides for the acquisition of public utility property by governmental agencies through their power of eminent domain,
+Added: also known as condemnation.
For example, the assets of our former utility subsidiaries, Cave Creek Water Co.
5 unchanged sentences
Condemnation also results in a loss of revenue from the operations of the affected utility.
+Added: Proposals to change utility policy in Arizona made through legislative, regulatory, or ballot initiatives may impact our growth, business plans, and financial condition.
+Added: In Arizona, a person or organization may file a ballot initiative with the Arizona Secretary of State and, if a sufficient number of verifiable signatures are submitted, the initiative may be placed on the ballot for the public to vote on the matter.
+Added: Ballot initiatives may relate to any matter, including taxes and policy and regulation related to our industry, and may change statutes or the state constitution in ways that could impact our customers, the Arizona economy, and the Company.
+Added: The passage of certain initiatives could depress expected population growth, impact our business or growth plans and have a material adverse impact on our financial condition, results of operations or cash flows.
Changes in, interpretations of, or enforcement trends related to tax rules and regulations may adversely affect our effective income tax rates or operating margins and we may be required to pay additional tax assessments.
1 unchanged sentence
• changes in tax laws, regulations, and/or interpretations of such tax laws in multiple jurisdictions, including but not limited to U.S.
−Removed: federal and state regulations or interpretations resulting from the 2017 Tax Cuts and Jobs Act (the “TCJA”);
+Added: federal and state regulations or interpretations resulting from the TCJA;
• increases in corporate tax rates and the availability of deductions or credits;
5 unchanged sentences
Our calculation of the provision for income taxes is subject to our interpretation of applicable tax laws in the jurisdictions in which we file.
−Removed: In addition, our income tax returns are subject to periodic examination by the Internal Revenue Service (“IRS”) and other taxing authorities.
−Removed: See “Management’s Discussion and Analysis of Results of Operations and Financial Condition —Corporate Transactions —ACC Tax Docket” in Part II, Item 7 of this report for more information on the ACC docket that addresses the utility ratemaking implications of the TCJA.
−Removed: Table of Con tents
+Added: In addition, our income tax returns are subject to periodic examination by the IRS and other taxing authorities.
We are exposed to various risks relating to legal proceedings or claims that could materially adversely affect our operating results.
−Removed: We are a party to lawsuits in the normal course of our business.
−Removed: Litigation in general can be expensive, lengthy, and disruptive to normal business operations.
+Added: GWRI and its subsidiaries are occasionally a party to lawsuits in the normal course of our business.
+Added: Responding to lawsuits brought against us — and litigation in general — can be expensive, lengthy, and disruptive to normal business operations.
Moreover, the results of complex legal proceedings are difficult to predict.
−Removed: Responding to lawsuits brought against us, or legal actions that we may initiate, can often be expensive and time-consuming.
−Removed: Unfavorable outcomes from these claims and/or lawsuits could materially adversely affect our business, results of operations, and financial condition, and we could incur substantial monetary liability and/or be required to change our business practices.
+Added: Unfavorable outcomes from these claims and/or lawsuits could materially adversely affect GWRI’s business, results of operations and financial condition, and we could incur substantial monetary liability and/or be required to change our business practices.
Our ability to expand into new service areas and to expand current water and wastewater service depends on approval from regulatory agencies.
3 unchanged sentences
In order for our owned utilities to provide water or wastewater service, they must obtain a CC&N for a service area before they can service that area.
−Removed: In addition, our owned utilities and/or the developments that we serve must demonstrate to the ADWR that there exists a 100-year water supply and obtain either a CAWS, which is a certificate issued by the ADWR evidencing sufficient groundwater, surface water, or effluent of adequate quality will be continuously available to satisfy the water needs of the proposed use for at least one hundred years and which applies to a specific subdivision, or a DAWS, which applies to the utility’s entire service area.
+Added: In addition, our owned utilities and/or the developments that we serve must demonstrate to the ADWR that there
+Added: exists a 100-year water supply and obtain either a CAWS, which is a certificate issued by the ADWR evidencing sufficient groundwater, surface water, or effluent of adequate quality will be continuously available to satisfy the water needs of the proposed use for at least one hundred years and which applies to a specific subdivision, or a DAWS, which applies to the utility’s entire service area.
The designation area is generally coterminous with the CC&N and can grow into adjacent areas as needed.
9 unchanged sentences
As a result, hazardous or toxic substances may exist at properties owned or used by us.
−Removed: If hazardous or toxic substances are discovered at real property or facilities owned or used by us (including a landfill owned by another party that is used by us for disposal of hazardous substances), we could incur significant remediation costs, liability exposure, or litigation expenses that could adversely affect our profitability, results of operations, liquidity, and cash flows.
+Added: If previously unknown hazardous or toxic substances are discovered at real property or facilities owned or used by us (including a landfill owned by another party that is used by us for disposal of hazardous substances), we could incur significant remediation costs, liability exposure or litigation expenses that could adversely affect our profitability, results of operations, liquidity and cash flows.
Business and Operational Factors
2 unchanged sentences
Adverse weather conditions or other extreme changes in the weather, including resulting electrical and technological failures, may disrupt our business and adversely affect operating costs and capital expenditures.
−Removed: In addition, our service areas are susceptible to pandemic outbreaks, terrorist acts, and operations may be affected by disruptive political events, both global and domestic, such as civil unrest in countries in which our vendors are located or products are manufactured, and in the US where protests and other disturbances may affect our ability to operate.
−Removed: Table of Con tents
−Removed: Inadequate water and wastewater supplies could have a material adverse effect upon our ability to achieve the customer growth necessary to increase our revenues.
+Added: In addition, our service areas are susceptible to pandemic outbreaks, terrorist acts and operations may be affected by disruptive political events, both global and domestic, such as civil unrest in countries in which our vendors are located or products are manufactured, and in the U.S.
+Added: where protests and other disturbances may affect our ability to operate.
+Added: We do not control when and where a developer may request service within our service areas, and if this occurs outside the location and capacity of existing infrastructure, it may require significantly more capital expenditures than currently anticipated.
+Added: If a developer has an ICFA, and/or once a developer has entered into a service agreement with our utility subsidiary and the property being developed has been included within a service area, we have the obligation to serve under the terms of those agreements and existing regulations.
+Added: Although we have built substantial modern infrastructure within these utilities in areas where development is currently occurring, there is the potential that a developer may request service in another location within the service area.
+Added: Extending/expanding the existing infrastructure to provide service may result in the need to make additional, currently unplanned, capital improvements, and there is no guarantee that we may recover our costs timely.
+Added: As a result, our return on our investment and cash flows could be adversely affected.
+Added: Inadequate water supplies and wastewater capacity could have a material adverse effect upon our ability to achieve the customer growth necessary to increase our revenue.
Our ability to meet the existing and future water demands of our customers depends on an adequate supply of water.
−Removed: In many areas of Arizona (including certain areas that we service), water supplies are limited and, in some cases, current usage rates exceed sustainable levels for certain water resources.
+Added: In many areas of Arizona (including certain areas that we service), water supplies are limited and, in some cases, current usage rates
+Added: exceed sustainable levels for certain water resources.
Additionally, regulatory restrictions on the use of groundwater and the development of groundwater wells, lack of available water rights, drought, overuse of local or regional sources of water, protection of threatened species or habitats or other factors, including climate change, may limit the availability of ground or surface water.
1 unchanged sentence
Further, we can make no guarantee that we will always have access to an adequate supply of water that will meet all quality standards, or that the cost of water will not adversely affect our operating results.
−Removed: As discussed above, we currently rely predominantly (and are likely to continue to rely) on the pumping of groundwater and the generation and delivery of recycled water for non-potable uses to meet future demands in our service areas.
+Added: As discussed above, we currently rely predominantly on the pumping of groundwater and the generation and delivery of recycled water for non-potable uses to meet future demands in our service areas.
At present, groundwater (and recycled water derived from groundwater) is the primary water supply available to us.
4 unchanged sentences
Furthermore, these alternative sources may not always have an adequate supply to sell to us.
−Removed: Insufficient availability of water or wastewater treatment capacity could materially and adversely affect our ability to provide for expected customer growth necessary to increase revenues.
−Removed: We continuously look for new sources of water to augment our reserves in our service areas, but have not yet obtained material surface water rights.
+Added: Insufficient availability of water or wastewater treatment capacity could materially and adversely affect our ability to provide for expected customer growth necessary to increase revenue.
+Added: We continuously look for new sources of water to augment our reserves in our service areas, but we have not yet obtained material surface water rights.
Our ability to obtain such rights may depend on factors beyond our control, such as the future availability of Colorado River water supplies.
−Removed: We also plan to construct facilities and obtain the necessary permits to recharge recycled water to stretch and augment our existing and planned future water supplies, but do not yet have this capability in all of our service areas.
−Removed: As a result, it is possible that, in the future, we will not be able to obtain sufficient water or water supplies to increase customer growth necessary to increase or even maintain our revenues.
−Removed: If we are unable to access adequate water supplies, such water shortage could adversely affect our business operations, results of operations, cash flow, and financial position in a variety of other ways, which may include, but are not limited to, the following:
−Removed: • result in water rationing;
−Removed: • adversely affect water supply mix by causing us to rely on more expensive purchased water;
−Removed: • adversely affect operating costs;
−Removed: • increase the risk of contamination to water systems due to the inability to maintain sufficient pressure;
−Removed: • increase capital expenditures for building pipelines to connect to alternative sources of supply, new wells to replace those that are no longer in service or are otherwise inadequate to meet the needs of customers, and reservoirs and other facilities to conserve or reclaim water;
−Removed: • result in regulatory authorities refusing to approve new service areas if an adequate water supply cannot be demonstrated and restrictions on new customer connections may be imposed in existing service areas if there is not sufficient water.
+Added: We also plan to construct facilities and obtain the necessary permits to recharge recycled water to stretch and augment our existing and planned future water supplies, but we do not yet have this capability in all of our service areas.
+Added: As a result, it is possible that, in the future, we will not be able to obtain sufficient water or water supplies to increase customer growth necessary to increase or even maintain our revenue.
+Added: If we are unable to access adequate water supplies, such water shortage could adversely affect our business operations, results of operations, cash flows and financial position in a variety of other ways, which may include, but are not limited to, the following:
+Added: • water rationing;
+Added: • adverse changes to water supply mix, causing us to rely on more expensive purchased water;
+Added: • increased operating costs;
+Added: • increased risk of contamination to water systems due to the inability to maintain sufficient pressure;
+Added: • increased capital expenditures for building pipelines to connect to alternative sources of supply, new wells to replace those that are no longer in service or are otherwise inadequate to meet the needs of customers and reservoirs and other facilities to conserve or reclaim water;
+Added: • regulatory authorities refusing to approve new service areas if an adequate water supply cannot be demonstrated and restricting new customer connections in existing service areas if there is not sufficient water.
We may or may not be able to recover increased operating and construction costs as a result of water shortages on a timely basis, or at all, for our regulated utilities through the rate setting process.
−Removed: We do not control when and where a developer may request service within our service areas, and if this occurs outside the location and capacity of existing infrastructure, it may require significantly more capital expenditures than currently anticipated.
−Removed: If a developer has an ICFA, and/or once a developer has entered into a service agreement with our utility subsidiary and the property being developed has been included within a service area, we have the obligation to serve under the terms of those
−Removed: Table of Con tents
−Removed: agreements and existing regulations.
−Removed: Although we have built substantial modern infrastructure within these utilities in areas where development is currently occurring, there is the potential that a developer may request service in another location within the service area.
−Removed: Extending/expanding the existing infrastructure to provide service may result in the need to make additional, currently unplanned, capital improvements and there is no guarantee that we may recover our costs timely.
−Removed: As a result, our return on our investment and cash flow stream could be adversely affected.
If we do not manage our anticipated growth effectively, we may not be able to develop or implement the infrastructure necessary to support our operations and could suffer a loss of profitability.
−Removed: Although we may not be able to achieve similar growth as we have seen since our formation in 2003, or grow at all, in future periods, we expect to continue to significantly expand our facilities, infrastructure, marketing, testing, management, and administrative operations, as well as our financial and accounting controls.
+Added: Although we may not be able to achieve similar growth as we have seen since our formation in 2003, or any growth at all, in future periods, we expect to continue to significantly expand our facilities, infrastructure, marketing, testing, management and administrative operations, as well as our financial and accounting controls.
This expansion has placed, and will continue to place, strain on our management and administrative, operational, technical and financial infrastructure.
−Removed: If management is unable to manage growth effectively, the quality of our services, our ability to attract and retain key personnel, and our business or prospects could be harmed significantly.
+Added: If management is unable to manage growth effectively, the quality of our service, our ability to attract and retain key personnel and our business or prospects could be harmed significantly.
To manage growth effectively, we must:
4 unchanged sentences
• expand, train and manage our employee base.
−Removed: We may not be able to effectively manage any expansion in one or more of these areas, and our failure to do so could harm our ability to maintain or increase revenues and operating results.
+Added: We may not be able to effectively manage any expansion in one or more of these areas, and our failure to do so could harm our ability to maintain or increase revenue and operating results.
The expenses incurred in pursuing growth could increase without a corresponding increase in our revenue base, which could decrease operating results and profit margin.
3 unchanged sentences
• seek to acquire new utilities and service areas;
−Removed: • expand geographically in and outside of Arizona;
−Removed: • make significant capital expenditures to support our ability to provide services in our existing service areas;
+Added: • expand geographically within and outside of Arizona;
+Added: • make significant capital expenditures to support our ability to provide service in our existing service areas;
• fund development costs for our system and technology;
6 unchanged sentences
The failure of our systems to operate properly could cause significant public harm.
−Removed: Any defects in our systems or significant reliability, quality, or performance problems with respect to our systems or services could have a number of negative effects on our profitability, results of operations, liquidity, and cash flows, including:
−Removed: Table of Con tents
−Removed: • loss of revenues;
+Added: Any defects in our systems or significant reliability, quality, or performance problems with respect to our systems or service could have a number of negative effects on our profitability, results of operations, liquidity, and cash flows, including:
+Added: • loss of revenue;
• diversion of management and development resources and the attention of engineering personnel;
3 unchanged sentences
• legal actions for damages by our customers, including but not limited to damages based on commercial losses and effects on human health.
−Removed: Operating costs, construction costs, and costs of providing services can be volatile and may rise faster than revenue.
+Added: Operating costs, construction costs and costs of providing service can be volatile and may rise faster than revenue.
Our ability to increase rates over time is dependent upon approval of rate increases by the ACC, which may be inclined, for political or other reasons, to limit rate increases.
22 unchanged sentences
There can be no assurance that we would be able to recover any expenditures or costs associated with the impact of climate variability and related laws and regulations on a timely basis, or at all, for our regulated utilities through the rate setting process.
+Added: We may have difficulty recruiting and retaining qualified personnel, and due to the technical and specialized nature of our business, our profitability may suffer if we do not have the necessary workforce.
+Added: Our operating utilities require some of our employees to be certified operators of record, a designation requiring specialized training and certification in water and wastewater systems.
+Added: As workers with these qualifications retire in the industry, we may be unable to replace them readily in view of the relatively low number of younger workers that we believe are entering the workforce to pursue this line of work.
+Added: Our operations require a variety of other technical skills and specialties in the areas of engineering, systems analysis, laboratory work and equipment repair, and we may have difficulty recruiting and retaining personnel with these skills.
+Added: If we cannot maintain an employee base with the skills necessary to conduct our operations, our efficiency, margins and ability to expand our business could be adversely affected.
+Added: Contamination of the water supplied by us may result in disruption in our service, loss of credibility, lower demand for our service and potential liability that could adversely affect our business and financial condition.
+Added: Our water supplies are subject to contamination, including contamination from compounds, chemicals in groundwater systems, pollution resulting from man-made sources (such as perchlorate and methyl tertiary butyl ether) and possible biological terrorist attacks.
+Added: Contamination of water sources can lead to human death and illness, damage to natural resources and other parts of the environment and cause other harms.
+Added: Among other things, if we are found to be liable for consequences of water contamination arising out of human exposure to hazardous substances in our water supplies or other damage, we would be subject to civil or criminal enforcement actions, litigation and other proceedings or clean up obligations.
+Added: Further, our insurance policies may not apply or be sufficient to cover the costs of these claims, which could be significant.
+Added: Cleaning up water sources can be very expensive and if we are required to do so, it could have a material and adverse effect on our business, operating results and financial condition.
+Added: In the event that our water supply is contaminated, we may have to
+Added: interrupt or stop the use of that water supply until we are able to treat the water or to substitute the supply of water from another water source, including, in some cases, through the purchase of water from a supplier.
+Added: We may incur significant costs in order to warn consumers and to treat the contaminated source through expansion of current treatment facilities or development of new treatment methods.
+Added: Using a new water source is generally associated with increased costs compared to an existing water source and, as indicated above, purchasing water is typically more expensive than obtaining the water from other means.
+Added: If we are unable to treat or substitute our water supply in a cost-effective manner, our financial condition, results of operations, cash flows, liquidity and reputation may be adversely affected.
+Added: We may not be able to recover costs associated with treating contaminated water or developing new sources of supply through the rate setting process or through insurance.
Our operations of regulated utilities are currently located exclusively in the state of Arizona, and more specifically approximately 86.1% of our active service connections are within a single municipality, which increases the impact of local conditions on our results of operations.
−Removed: Table of Con tents
The customers of our regulated utilities are currently located exclusively in the state of Arizona and 86.1% of our active service connections are located in the City of Maricopa, Arizona.
4 unchanged sentences
An extended interruption in power supply that we cannot remediate through the use of backup generators could adversely affect our ability to continue these operations.
−Removed: Electrical power costs are beyond our control and can increase unpredictably in substantial amounts.
+Added: Electrical power costs are beyond our control and can increase unpredictably and in substantial amounts.
Under these circumstances, our cash flows between our general rate case filings and our earnings may be adversely affected until the ACC has authorized a rate increase.
4 unchanged sentences
Moreover, the replacement of any of these suppliers could lead to significant delays and increase in our costs.
−Removed: Our utilities business is subject to seasonal fluctuations and other weather-related conditions, such as droughts, which could adversely affect the supply of and demand for our services and our results of operations.
+Added: Our utilities business is subject to seasonal fluctuations and other weather-related conditions, such as droughts, which could adversely affect the supply of and demand for our service and our results of operations.
We depend on an adequate water supply to meet the present and future needs of our customers.
3 unchanged sentences
Drought conditions could interfere with our sources of water supply and could adversely affect our ability to supply water in sufficient quantities to our existing and future customers.
−Removed: Any future interruption to our water supply or restrictions on water usage during drought conditions or other legal limitations on water use could result in decreased customer billing and lower revenues or higher expenses that we would not be able to recoup without prior regulatory approval for a rate increase, which may not be granted.
+Added: Any future interruption to our water supply or restrictions on water usage during drought conditions or other legal limitations on water use could result in decreased customer billing and lower revenue or higher expenses that we would not be able to recoup without prior regulatory approval for a rate increase, which may not be granted.
These conditions could also lead to increases in capital expenditures needed to build infrastructure to secure alternative water sources.
Furthermore, customers may use less water even after a drought has ended because of conservation patterns developed during the drought.
−Removed: Population growth could also decline under drought conditions as individuals and businesses move out of the area or elect not to relocate there.
+Added: Population growth could also decline under drought conditions as individuals and businesses move out of the area or elect not to relocate to our service areas.
Lower water use for any reason could lead to lower revenue.
2 unchanged sentences
Consequently, the results of operations for one quarter are not necessarily indicative of results for future quarters or the full year.
+Added: See “Management’s Discussion and Analysis of Financial Condition and Results of Operations—Factors Affecting our Results of Operations—Weather and Seasonality,” included in Part II, Item 7 of this report, for additional information.
If future acquisitions do not achieve sufficient profitability relative to expenses and investment, our business and ability to finance our operations could be materially adversely affected.
5 unchanged sentences
• risks related to our ability to retain experienced personnel of the acquired company;
−Removed: Table of Con tents
• risks that certain acquisitions may require regulatory approvals, which could be refused or delayed and which could result in unforeseen regulatory expenses or unfavorable regulatory conditions.
12 unchanged sentences
If we are required to pay significantly higher premiums for insurance, are not able to maintain insurance coverage at affordable rates, or if we must pay amounts in excess of claims covered by our insurance, we could experience higher costs that could materially adversely affect our business, financial condition and results of operations.
−Removed: We may have difficulty recruiting and retaining qualified personnel, and due to the technical and specialized nature of our business, our profitability may suffer if we do not have the necessary workforce.
−Removed: Our operating utilities require some of our employees to be certified operators of record, a designation requiring specialized training and certification in water and wastewater systems.
−Removed: As workers with these qualifications retire in the industry, we may be unable to replace them readily in view of the relatively low number of younger workers that we believe are entering the workforce to pursue this line of work.
−Removed: Our operations require a variety of other technical skills and specialties in the areas of engineering, systems analysis, laboratory work, and equipment repair, and we may have difficulty recruiting and retaining personnel with these skills.
−Removed: If we cannot maintain an employee base with the skills necessary to conduct our operations, our efficiency, margins, and ability to expand our business could be adversely affected.
−Removed: Contamination of the water supplied by us may result in disruption in our services, loss of credibility, lower demand for our services, and potential liability that could adversely affect our business and financial condition.
−Removed: Our water supplies are subject to contamination, including contamination from compounds, chemicals in groundwater systems, pollution resulting from man-made sources (such as perchlorate and methyl tertiary butyl ether), and possible biological terrorist attacks.
−Removed: Contamination of water sources can lead to human death and illness, damage to natural resources and other parts of the environment, and cause other harms.
−Removed: Among other things, if we are found to be liable for consequences of water contamination arising out of human exposure to hazardous substances in our water supplies or other damage, we would be subject to civil or criminal enforcement actions, litigation, and other proceedings or clean up obligations.
−Removed: Further, our insurance policies may not apply or be sufficient to cover the costs of these claims, which could be significant.
−Removed: Cleaning up water sources can be very expensive and if we are required to do so, it could have a material and adverse effect on our business, operating results, and financial condition.
−Removed: In the event that our water supply is contaminated, we may have to interrupt or stop the use of that water supply until we are able to treat the water or to substitute the supply of water from another water source, including, in some cases, through the purchase of water from a supplier.
−Removed: We may incur significant costs in order to warn consumers and to treat the contaminated source through expansion of current treatment facilities or development of new treatment methods.
−Removed: Using a new water source is generally associated with increased costs compared to an existing water source
−Removed: Table of Con tents
−Removed: and, as indicated above, purchasing water is typically more expensive than obtaining the water from other means.
−Removed: If we are unable to treat or substitute our water supply in a cost-effective manner, our financial condition, results of operations, cash flow, liquidity, and reputation may be adversely affected.
−Removed: We may not be able to recover costs associated with treating contaminated water or developing new sources of supply through the rate setting process or through insurance.
+Added: Any failure of our network of treatment facilities, water and wastewater pipes and water reservoirs could result in losses and damages that may affect our financial condition and reputation.
+Added: Our utilities distribute water and collect wastewater through an extensive network of pipes and store water in reservoirs located across our service areas.
+Added: A failure of major pipes or reservoirs could result in injuries and property damage for which we may be liable.
+Added: The failure of major pipes and reservoirs may also result in the need to shut down some facilities or parts of our network in order to conduct repairs.
+Added: Any failures and shutdowns may limit our ability to supply water in sufficient quantities to customers and to meet the water and wastewater delivery requirements prescribed by applicable utility regulators, which would adversely affect our financial condition, results of operations, cash flows, liquidity and reputation.
We may have difficulty accomplishing our growth strategy within and outside of our current service areas.
−Removed: This would cause us to rely more heavily on regulatory rate increases to increase our revenues.
+Added: This would cause us to rely more heavily on regulatory rate increases to increase our revenue.
Our ability to expand our business, both within our current service areas and into new areas, involves significant risks, including, but not limited to:
8 unchanged sentences
However, there can be no assurance that the regulatory authorities will approve any rate increases.
−Removed: We face competition for new service areas and acquisition targets.
−Removed: We face competition from other water and wastewater utilities for new service areas and with respect to acquisitions of smaller utilities.
−Removed: These competitors consist primarily of municipalities and investor-owned utilities seeking expansion opportunities.
−Removed: Some of our competitors are larger than we are and have more resources and access to capital than we do.
−Removed: If we are unable to compete effectively for new service areas and acquisitions of existing utilities, our ability to increase our rate base and revenue could be adversely affected.
−Removed: Any failure of our network of treatment facilities, water and wastewater pipes and water reservoirs could result in losses and damages that may affect our financial condition and reputation.
−Removed: Our utilities distribute water and collect wastewater through an extensive network of pipes and store water in reservoirs located across our service areas.
−Removed: A failure of major pipes or reservoirs could result in injuries and property damage for which we may be liable.
−Removed: The failure of major pipes and reservoirs may also result in the need to shut down some facilities or parts of our network in order to conduct repairs.
−Removed: Any failures and shutdowns may limit our ability to supply water in sufficient quantities to customers and to meet the water and wastewater delivery requirements prescribed by applicable utility regulators, which would adversely affect our financial condition, results of operations, cash flow, liquidity, and reputation.
Risks associated with the collection, treatment and disposal of wastewater and the operation of water utilities may impose significant costs that may not be covered by insurance, which could result in increased insurance premiums.
6 unchanged sentences
We may also incur liabilities under environmental laws and regulations requiring investigations and cleanup of environmental contamination at our properties or at off-site locations where there have been adverse environmental impacts.
−Removed: The discovery of
−Removed: Table of Con tents
−Removed: previously unknown conditions, or the imposition of cleanup obligations in the future, could result in significant costs, and could adversely affect our financial condition, results of operations, cash flow, and liquidity.
+Added: The discovery of previously unknown conditions, or the imposition of cleanup obligations in the future, could result in significant costs, and could adversely affect our financial condition, results of operations, cash flows and liquidity.
Such remediation losses may not be covered by insurance policies and may make it difficult for us to secure insurance in the future at acceptable insurance premium rates.
5 unchanged sentences
The loss or shutdown over an extended period of operations at any of our treatment facilities or any losses relating to these risks could have a material adverse impact on our profitability, results of operations, liquidity and cash flows.
+Added: We face competition for new service areas and acquisition targets.
+Added: We face competition from other water and wastewater utilities for new service areas and with respect to acquisitions of smaller utilities.
+Added: These competitors consist primarily of municipalities and investor-owned utilities seeking expansion opportunities.
+Added: Some of our competitors are larger than we are and have more resources and access to capital than we do.
+Added: If we are unable to
+Added: compete effectively for new service areas and acquisitions of existing utilities, our ability to increase our rate base and revenue could be adversely affected.
Service interruptions, including due to any disruption or problem at our facilities could increase our expenses.
1 unchanged sentence
The insurance we maintain against natural disasters may not be adequate to cover our losses in any particular case, which would require us to expend significant resources to replace any destroyed assets, thereby materially and adversely affecting our financial condition and prospects.
−Removed: Other global incidents, such as a pandemic, could have a similar effect of disrupting our business to the extent they reach and impact the service areas in which we operate, the availability of supplies we need, the customers we serve, or the employees who operate our businesses.
−Removed: See “—Business and Operational Factors — Pandemics, epidemics or disease outbreaks, such as the COVID-19 pandemic, could adversely affect our business operations, cash flows, and financial position to an extent that is difficult to predict .
−Removed: ” for additional information.
+Added: Other global incidents, such as a pandemic or other public health crisis, could have a similar effect of disrupting our business to the extent they reach and impact the service areas in which we operate, the availability of supplies we need, the customers we serve, or the employees who operate our businesses.
+Added: See “—Business and Operational Factors — Pandemics, epidemics or disease outbreaks, such as the COVID-19 pandemic, could adversely affect our business operations, cash flows and financial position to an extent that is difficult to predict” for additional information.
We are subject to adverse publicity and reputational risks, which make us vulnerable to negative customer perception and could lead to increased regulatory oversight or other sanctions.
−Removed: Water and wastewater utilities, including Palo Verde and Santa Cruz, have large customer bases and as a result are exposed to public criticism regarding, among other things, the reliability of their water and wastewater services, the quality of water provided, the timeliness and accuracy of bills that are provided for such services, and the quality of customer service.
+Added: Water and wastewater utilities, including GW-Palo Verde and GW-Santa Cruz, have large customer bases and as a result are exposed to public criticism regarding, among other things, the reliability of their water and wastewater service, the quality of water provided, the timeliness and accuracy of bills that are provided for such service and the quality of customer service.
Adverse publicity and negative customer sentiment may render regulators and government officials less likely to view us in a favorable light, and may cause us to be susceptible to less favorable regulatory outcomes, as well as increased regulatory oversight, lower rates and more stringent regulatory requirements.
4 unchanged sentences
These impacts may include, among others, disruptions to our operations and business activities, including any closures of offices or facilities, and to those of governmental agencies regulating our business, suppliers, customers and other business partners;
−Removed: reduce demand for our water and wastewater services from our commercial customers, particularly if businesses are shutdown;
+Added: reduced demand for our water and wastewater service from our commercial customers, particularly if businesses are shut down;
greater difficulty in collecting customer receivables;
5 unchanged sentences
and other factors that may be currently unknown or considered immaterial, to fully assess the potential impact on our business operations, cash flows and financial position.
−Removed: Table of Con tents
Doing business in jurisdictions other than Arizona may present unforeseen regulatory, legal and operational challenges that could impede or delay our operations or adversely affect our profitability.
10 unchanged sentences
Public perception of an unsafe water supply would harm our business, particularly with respect to our ability to implement water recycling as a key element of our business strategy.
+Added: Technology Factors
+Added: Our information technology systems may be vulnerable to unauthorized external or internal threats due to hacking, ransomware, viruses or other cybersecurity breaches.
+Added: In the regular course of our business, the Company manages a range of sensitive security, customer and business systems information.
+Added: A security breach of our information systems, such as theft or the inappropriate release of certain types of information, including confidential customer, employee, financial or system operating information, could have a material adverse impact on our financial condition, results of operations or cash flows.
+Added: The Company operates in a highly regulated industry that requires the continued operation of sophisticated information technology systems and network infrastructure.
+Added: Despite implementation of security measures, the technology systems are vulnerable to disability, failures or unauthorized access.
+Added: Facilities, information technology systems and other infrastructure facilities and systems and physical assets could be targets of such unauthorized access.
+Added: Failures or breaches of our systems could impact the reliability of systems and also subject the Company to financial harm.
+Added: If the technology systems were to fail or be breached, and if the Company is unable to recover in a timely way, the Company’s ability to fulfill critical business functions and manage sensitive confidential data could be compromised, which could have a material adverse impact on the Company’s financial condition, results of operations or cash flows.
+Added: The Company has experienced, and expects to continue experiencing, these types of threats and attempted intrusions.
+Added: The implementation of additional security measures could increase costs and have a material adverse impact on the Company’s financial results.
+Added: Cyber insurance has been obtained to provide coverage for a portion of the losses and damages that may result from a security breach of information technology systems, but such insurance may not cover the total loss or damage caused by a breach.
+Added: In addition, all costs of responding to and recovering from a cyber incident may not be covered by insurance.
+Added: These types of events could also require significant management attention and resources, and could adversely affect the Company’s reputation with customers and the public.
+Added: As operators of critical infrastructure, we may face a heightened risk of cyberattacks from internal or external sources.
+Added: For example, a hacker accessed a Florida water treatment plant’s control system and attempted to increase the amount of lye used to treat the water to a potentially dangerous level.
+Added: Unauthorized access to confidential information located or stored on these systems could negatively and materially impact our customers, employees, suppliers and other third parties.
+Added: Further, third parties, including vendors, suppliers and contractors, who perform certain services for us or administer and maintain our sensitive information, could also be targets of cyberattacks and unauthorized access.
+Added: While we have instituted safeguards to protect our information technology systems, those safeguards may not always be effective due to the evolving nature of cyberattacks and cyber vulnerabilities.
+Added: We cannot guarantee that such protections will be completely successful in the event of a cyberattack.
+Added: If our information technology systems, or that of third parties on which we rely on, are affected by a significant cyber breach, this could result in, among other things, a significant disruption to our operations;
+Added: costly investigations and remediation;
+Added: misappropriation of confidential information of the Company or that of our customers, employees, business partners or others;
+Added: litigation and potential liability;
+Added: enforcement actions and investigations by regulatory authorities;
+Added: loss of customers and contracts;
+Added: harm to our reputation;
+Added: and a loss of management time, attention and resources from our regular business operations, any of which could have a negative impact on our business, results of operations and cash flows.
+Added: These types of events, either impacting our facilities or the industry in general, could also cause us to incur additional security and insurance related costs.
+Added: Our cyber insurance is subject to a number of exclusions and may not cover the total loss or damage caused by a breach.
+Added: In addition, the costs of responding to and recovering from a cyber incident may not be covered by insurance.
+Added: We rely on information technology systems to assist with the management of our business and customer relationships.
+Added: A disruption or interruption of these systems could adversely affect our business and operations.
+Added: Our information technology systems, which include information technology functions that are outsourced to various third-party service providers and software vendors, are an integral part of our business.
+Added: For example, our information technology systems allow us, among other things, to bill our customers, provide customer service through our call center, manage certain financial records, track assets and accounts receivable collections, read water meters remotely, identify high water usage and identify water theft from disconnected meters.
+Added: A disruption of our information technology systems could significantly limit our ability to manage and operate our business efficiently, which in turn could cause our business to suffer and negatively impact our results of operations.
+Added: Further, our information technology systems are vulnerable to damage or interruption from:
+Added: • power loss, computer systems failures and internet, telecommunications or data network failures;
+Added: • operator negligence or improper operation by, or supervision of, employees;
+Added: • physical and electronic loss of customer data, including as a result of or security breaches, cyberattacks, misappropriation and similar events;
+Added: • computer viruses;
+Added: • intentional acts of vandalism and similar events;
+Added: • fires, floods, earthquakes and other natural disasters.
+Added: Damages or interruptions due to any of the foregoing could result in, among other things, difficulties managing and operating our business efficiently, such as with the timely issuances of billings, physical and electronic loss of customer, employee or financial data, security breaches, misappropriation of property and other adverse consequences.
+Added: The lack of redundancy for some of our information technology systems, including billing systems, could exacerbate the impact of any of the foregoing events.
+Added: Additionally, we may not be successful in further developing, implementing or acquiring technology to enable us to continue to operate at our current level of efficiency or to meet the future needs of our business.
+Added: Any of the foregoing could have a material adverse impact on our business, financial condition, results of operations and cash flows.
+Added: Maintaining our operational technology and information technology systems or implementing new systems could result in higher than expected costs or otherwise adversely impact our internal controls environment, operations and profitability.
+Added: Upgrades and improvements to computer systems and networks, or the implementation of new systems, may require substantial amounts of management’s time and financial resources to complete, and may also result in system or network defects or operational errors due to multiple factors, including the inability of employees to effectively use such new or upgraded systems.
+Added: While we continue to implement technology to improve our business processes and customer interactions, any technical or other difficulties in transitioning, upgrading or improving existing or implementing new technology systems may increase costs beyond those anticipated and have an adverse or disruptive effect on our operations and reporting processes, including our internal control over financial reporting.
+Added: We may also experience difficulties integrating current systems with new or upgraded systems, which may impact our ability to serve our customers effectively or efficiently.
+Added: Although we make efforts to minimize any adverse impact on our controls, business and operations, we cannot assure that all such impacts have been or will be mitigated, and any such impacts could have a material adverse impact on our business, financial condition, results of operations and cash flows.
+Added: We rely on telecommunications vendors for communication between our sites and to enable centralized management of Information and Operation Technologies.
+Added: Disruption of those communication systems may adversely affect our results of operations.
+Added: The centralized management of information and operation technologies rely on functions that are provided by third-party providers and are an integral part of our business.
+Added: A disruption of those communication systems could significantly limit our ability to manage and operate our business efficiently, which in turn could cause our business to suffer and adversely affect our results of operations.
Market and Financial Factors
3 unchanged sentences
We may experience difficulty in raising the necessary capital due to volatility in the capital markets or increases in the cost of infrastructure finance.
−Removed: Increasingly stringent bond rating standards could make it more difficult for us to finance our growth by issuing tax-exempt bonds as we have in the past.
In addition, we require regulatory approval from the ACC for some means of raising capital, such as issuance of debt by our regulated utilities, and approval may be denied or delayed.
If adequate funds are not available or are not available on acceptable terms, we may not be able to take advantage of expansion opportunities, make the capital expenditures necessary to support our growth or otherwise execute our strategic plan.
−Removed: Our existing indebtedness could affect our business adversely and limit our ability to plan for or respond to growth opportunities, and we may be unable to generate sufficient cash flow to satisfy our liquidity needs.
−Removed: As of December 31, 2023, we had total indebtedness of $108.0 million .
−Removed: In addition, we may incur substantial additional indebtedness in the future.
−Removed: Our indebtedness could have important consequences, including:
−Removed: • limiting our ability to obtain future additional financing we may need to fund future working capital, capital expenditures, acquisitions, or other corporate requirements;
−Removed: • limiting, by the financial and other restrictive covenants in our debt agreements, our ability to borrow additional funds and to pay dividends.
−Removed: Our ability to incur significant future indebtedness will depend in part on our ability to generate cash flow.
−Removed: This ability is affected by general economic, financial, competitive, legislative, regulatory, and other factors that are beyond our control.
−Removed: If our business does not generate sufficient cash flow from operations or if we are unable to borrow money or otherwise generate funds sufficient to enable us to fund our liquidity needs, we may be unable to plan for or respond to growth opportunities, which could adversely affect our operating results and business prospects.
−Removed: Table of Con tents
Our growth depends significantly on increased residential and commercial development in our service areas, and if developers or builders are unable to complete additional residential and commercial projects, our revenue may not increase.
The growth of our customer base depends almost entirely on the success of developers in developing residential and commercial properties within our CC&N areas.
−Removed: A CC&N is a permit issued by the ACC allowing a public service corporation to serve a specified area, and preventing other public service corporations from offering the same services within the specified area, which we refer to as “service areas.” Moreover, real estate development is a cyclical industry.
−Removed: For example, the growth rate of development, especially residential development, from 2006 through 2019, both nationally and in Arizona had been below historical rates.
+Added: A CC&N is a permit issued by the ACC allowing a public service corporation to serve a specified area, and preventing other public service corporations from offering the same service within the specified area, which we refer to as “service areas.” Moreover, real estate development is a cyclical industry.
+Added: For example, the growth rate of development, especially residential development, from 2006 through 2019, both nationally and in Arizona, was below historical rates.
The single-family housing market is affected by a number of national and regional economic factors, including:
21 unchanged sentences
For example, during the economic downturn beginning in 2008, our utilities experienced an increase in the number of vacant homes, reaching a peak of 4,020 vacant connections as of February 28, 2009, approximately 11.9% of our total connections at the time.
−Removed: Accordingly, in the event of an economic downturn, we may experience a material reduction in revenues.
+Added: Accordingly, in the event of an economic downturn, we may experience a material reduction in revenue.
Although the U.S.
1 unchanged sentence
Our growth depends significantly on increased residential and commercial development in our service areas, and if developers or builders are unable to complete additional residential and commercial projects, our revenue may decline.
−Removed: Technology Factors
−Removed: Table of Con tents
−Removed: Maintaining our operational technology and information technology systems or implementing new systems could result in higher than expected costs or otherwise adversely impact our internal controls environment, operations, and profitability.
−Removed: Upgrades and improvements to computer systems and networks, or the implementation of new systems, may require substantial amounts of management’s time and financial resources to complete, and may also result in system or network defects or operational errors due to multiple factors, including employees’ ability to effectively use such new or upgraded system.
−Removed: While we continue to implement technology to improve our business processes and customer interactions, any technical or other difficulties in transitioning, upgrading or improving existing or implementing new technology systems may increase costs beyond those anticipated and have an adverse or disruptive effect on our operations and reporting processes, including our internal control over financial reporting.
−Removed: We may also experience difficulties integrating current systems with new or upgraded systems, which may impact our ability to serve our customers effectively or efficiently.
−Removed: Although we make efforts to minimize any adverse impact on our controls, business and operations, we cannot assure that all such impacts have been or will be mitigated, and any such impacts could have a material adverse impact on our business, financial condition, results of operations, and cash flows.
−Removed: Our information technology systems may be vulnerable to unauthorized external or internal threats due to hacking, ransomware, viruses, or other cybersecurity breaches.
−Removed: As operators of critical infrastructure, we may face a heightened risk of cyberattacks from internal or external sources.
−Removed: For example, a hacker accessed a Florida water treatment plant’s control system and attempted to increase the amount of lye used to treat the water to a potentially dangerous level.
−Removed: Unauthorized access to confidential information located or stored on these systems could negatively and materially impact our customers, employees, suppliers and other third parties.
−Removed: Further, third parties, including vendors, suppliers and contractors, who perform certain services for us or administer and maintain our sensitive information, could also be targets of cyberattacks and unauthorized access.
−Removed: While we have instituted safeguards to protect our information technology systems, those safeguards may not always be effective due to the evolving nature of cyberattacks and cyber vulnerabilities.
−Removed: We cannot guarantee that such protections will be completely successful in the event of a cyberattack.
−Removed: If our information technology systems, or that of third parties on which we rely on, are affected by a significant cyber breach, this could result in, among other things, a significant disruption to our operations;
−Removed: costly investigations and remediation;
−Removed: misappropriation of confidential information of the Company or that of our customers, employees, business partners or others;
−Removed: litigation and potential liability;
−Removed: enforcement actions and investigations by regulatory authorities;
−Removed: loss of customers and contracts;
−Removed: harm to our reputation;
−Removed: and a loss of management time, attention and resources from our regular business operations, any of which could have a negative impact on our business, results of operations, and cash flows.
−Removed: These types of events, either impacting our facilities or the industry in general, could also cause us to incur additional security and insurance related costs.
−Removed: Our cyber insurance is subject to a number of exclusions and may not cover the total loss or damage caused by a breach.
−Removed: In addition, the costs of responding to and recovering from a cyber incident may not be covered by insurance.
−Removed: We rely on information technology systems to assist with the management of our business and customer relationships.
−Removed: A disruption or interruption of these systems could adversely affect our business and operations.
−Removed: Our information technology systems, which includes information technology functions that are outsourced to various third-party service providers and software vendors, are an integral part of our business.
−Removed: For example, our information technology systems allow us, among other things, to bill our customers, provide customer service through our call center, manage certain financial records, track assets and accounts receivable collections, read water meters remotely, identify high water usage, and identify water theft from disconnected meters.
−Removed: A disruption of our information technology systems could significantly limit our ability to manage and operate our business efficiently, which in turn could cause our business to suffer and cause our results of operations to be reduced.
−Removed: Further, our information technology systems are vulnerable to damage or interruption from:
−Removed: • power loss, computer systems failures, and internet, telecommunications, or data network failures;
−Removed: • operator negligence or improper operation by, or supervision of, employees;
−Removed: • physical and electronic loss of customer data, including as a result of or security breaches, cyberattacks, misappropriation, and similar events;
−Removed: • computer viruses;
−Removed: • intentional acts of vandalism and similar events;
−Removed: Table of Con tents
−Removed: • fires, floods, earthquakes, and other natural disasters.
−Removed: Damages or interruptions due to any of the foregoing could result in, among other things, difficulties managing and operating our business efficiently, such as with the timely issuances of billings, physical and electronic loss of customer, employee or financial data, security breaches, misappropriation of property, and other adverse consequences.
−Removed: The lack of redundancy for some of our information technology systems, including billing systems, could exacerbate the impact of any of the foregoing events.
−Removed: Additionally, we may not be successful in further developing, implementing or acquiring technology to enable us to continue to operate at our current level of efficiency or to meet the future needs of our business.
−Removed: Any of the foregoing could have a material adverse impact on our business, financial condition, results of operations, and cash flows.
−Removed: We rely on telecommunications vendors to interlink our sites and enable centralized management of Information and Operation Technologies.
−Removed: Disruption of those interlinks may adversely affect our results of operations.
−Removed: The centralized management of information and operation technologies rely on functions that are provided by third-party providers and are an integral part of our business.
−Removed: A disruption of those interlinks could significantly limit our ability to manage and operate our business efficiently, which in turn could cause our business to suffer and adversely affect our results of operations.
+Added: Our existing indebtedness could affect our business adversely and limit our ability to plan for or respond to growth opportunities, and we may be unable to generate sufficient cash flow to satisfy our liquidity needs.
+Added: As of December 31, 2024, we had total indebtedness of $122.4 million .
+Added: In addition, we may incur substantial additional indebtedness in the future.
+Added: Our indebtedness could have important consequences, including:
+Added: • limiting our ability to obtain future additional financing we may need to fund future working capital, capital expenditures, acquisitions or other corporate requirements;
+Added: • limiting, by the financial and other restrictive covenants in our debt agreements, our ability to borrow additional funds and to pay dividends.
+Added: Our ability to incur significant future indebtedness will depend in part on our ability to generate cash flow.
+Added: This ability is affected by general economic, financial, competitive, legislative, regulatory and other factors that are beyond our control.
+Added: If our business does not generate sufficient cash flow from operations or if we are unable to borrow money or otherwise generate funds sufficient to enable us to fund our liquidity needs, we may be unable to plan for or respond to growth opportunities, which could adversely affect our operating results and business prospects.
Risks Related to the Ownership of Our Common Stock
−Removed: The concentration of our stock ownership with our officers, directors, certain stockholders, and their affiliates will limit your ability to influence corporate matters.
+Added: The concentration of our stock ownership with our officers, directors, certain stockholders and their affiliates may limit your ability to influence corporate matters.
Our directors, executive officers and stockholders holding more than 5% of our capital stock and their affiliates beneficially own, in the aggregate, approximately 53% of our outstanding common stock, including 42.4% beneficially owned in the aggregate by our former director, William S.
7 unchanged sentences
• our quarterly or annual earnings or those of other companies in our industry compared to market expectations;
−Removed: • conditions that impact demand for our services;
+Added: • conditions that impact demand for our service;
• future announcements concerning our business or our competitors’ businesses;
9 unchanged sentences
• changes in senior management or key personnel;
−Removed: Table of Con tents
• issuances, exchanges or sales, or expected issuances, exchanges or sales of our capital stock;
1 unchanged sentence
• adverse resolution of new or pending litigation against us;
−Removed: • changes in general market, economic, and political conditions in the U.S., and global economies or financial markets, including those resulting from natural disasters, terrorist attacks, acts of war (including the ongoing wars between Russia and Ukraine and between Israel and Hamas), other geopolitical uncertainties, public health concerns, and responses to such events.
+Added: • changes in general market, economic and political conditions in the U.S., and global economies or financial markets, including those resulting from natural disasters, terrorist attacks, acts of war (including the ongoing wars and conflicts between Russia and Ukraine and between Israel and Hamas), other geopolitical uncertainties, public health concerns and responses to such events.
In addition, stock markets have experienced extreme price and volume fluctuations that have affected and continue to affect the market prices of equity securities of many companies in our industry.
6 unchanged sentences
there can be no assurance that we will continue to pay a dividend in the future.
−Removed: Our failure to achieve and maintain effective internal control over financial reporting in accordance with Section 404 of the Sarbanes-Oxley Act as a public company could have a material adverse effect on our business and share price.
−Removed: We have to comply with Section 404(a) of the Sarbanes-Oxley Act of 2002 (the “Sarbanes-Oxley Act”).
+Added: Our failure to maintain effective internal control over financial reporting in accordance with Section 404 of the Sarbanes-Oxley Act as a public company could have a material adverse effect on our business and share price.
+Added: We are required to comply with Section 404(a) of the Sarbanes-Oxley Act of 2002 (the “Sarbanes-Oxley Act”).
Section 404(a) of the Sarbanes-Oxley Act requires annual management assessments of the effectiveness of our internal control over financial reporting.
5 unchanged sentences
Additionally, the existence of any material weakness or significant deficiency would require management to devote significant time and incur significant expense to remediate any such material weakness or significant deficiency and management may not be able to remediate any such material weakness or significant deficiency in a timely manner.
−Removed: The existence of any material weakness in our internal control over financial reporting could also result in errors in our financial statements that could require us to restate our financial statements, cause us to fail to meet our reporting obligations, and cause stockholders to lose confidence in our reported financial information, all of which could materially and adversely affect our business and share price.
+Added: The existence of any material weakness in our internal control over financial reporting could also result in errors in our financial statements that could require us to restate our financial statements, cause us to fail to meet our reporting obligations, and cause stockholders to lose
+Added: confidence in our reported financial information, all of which could materially and adversely affect our business and share price.
Taking advantage of the reduced disclosure requirements applicable to smaller reporting companies may make our common stock less attractive to investors.
3 unchanged sentences
and (iii) reduced disclosure obligations regarding financial statements.
−Removed: Table of Con tents
We may take advantage of the scaled disclosures available to smaller reporting companies for so long as our voting and non-voting common stock held by non-affiliates is less than $250 million measured on the last business day of our second fiscal quarter, or our annual revenue is less than $100 million during the most recently completed fiscal year and our voting and non-voting common stock held by non-affiliates is less than $700 million measured on the last business day of our second fiscal quarter.
13 unchanged sentences
Pursuant to this regulatory mandate, the ACC may impose conditions that could discourage, delay or prevent a transaction involving a change in control of our company.
−Removed: General Risk Factors
−Removed: If our operating and financial performance in any given period does not meet the guidance that we provide to the public or the expectations of investment analysts, our stock price may decline.
−Removed: We may provide public guidance on our expected operating and financial results for future periods.
−Removed: Any such guidance will be comprised of forward-looking statements subject to the risks and uncertainties described in this Form 10-K and in our other public filings with the SEC and public statements.
−Removed: Whether or not we provide guidance, investment analysts may publish their estimates of our future financial performance.
−Removed: Our actual results may not always be in line with or exceed any guidance we have provided or the expectations of investment analysts, especially in times of economic uncertainty.
−Removed: If, in the future, our operating or financial results for a particular period do not meet any guidance we provide or the expectations of investment analysts or if we or investment analysts reduce estimates of our performance for future periods, the market price of our common stock may decline.
−Removed: If investment analysts cease to publish research or reports about our business or if they publish negative evaluations of our common stock, the price of our common stock could decline.
−Removed: The trading market for our common stock will rely in part on the research and reports that investment analysts publish about us or our business.
−Removed: However, if no or few analysts commence coverage of the Company, the trading price of our stock would likely decrease.
−Removed: Even if we do obtain such analyst coverage, if one or more of the analysts covering our business downgrade their evaluations of our stock, the price of our common stock could decline.
−Removed: If one or more of these analysts cease to cover our
−Removed: Table of Con tents
−Removed: common stock, we could lose visibility in the market for our stock, which in turn could cause our common stock price to decline.
−Removed: Substantial future sales of our common stock, or the perception in the public markets that these sales may occur, may depress our stock price.
−Removed: Sales of substantial amounts of our common stock in the public market, or the perception that these sales could occur, could adversely affect the price of our common stock and could impair our ability to raise capital through the sale of additional shares.
−Removed: We have also filed a registration statement registering under the Securities Act of 1933, as amended (the “Securities Act”), the shares of our common stock reserved for issuance in respect of stock options and other incentive awards granted to our officers and certain of our employees.
−Removed: If these officers or employees cause a large number of securities to be sold in the public market, such sales could also reduce the trading price of our common stock and impede our ability to raise future capital.
−Removed: We incur costs as a result of being a public company in the U.S.
−Removed: As a public company in the U.S., we incur significant legal, accounting, insurance, and other expenses, including costs associated with U.S.
−Removed: public company reporting requirements.
−Removed: The expenses incurred by U.S.
−Removed: public companies generally for reporting and corporate governance purposes have been increasing.
−Removed: We expect these rules and regulations to increase our legal and financial compliance costs and to make some activities more time-consuming and costly.
−Removed: These laws and regulations could also make it more difficult or costly for us to obtain certain types of insurance, including director and officer liability insurance, and we may be forced to accept reduced policy limits and coverage or incur substantially higher costs to obtain the same or similar coverage.
−Removed: Furthermore, if we are unable to satisfy our obligations as a public company, we could be subject to delisting of our common stock, fines, sanctions and other regulatory action, and potentially civil litigation.
Compared sentence by sentence after normalising whitespace, quotation marks, case and digits, so re-formatting and restated figures do not read as changed language. Wording changes appear as one removal and one addition. The current filing and the prior one are authoritative.