What changed in this filing

/stocks — the workspaceLOADING

Item 1. Business

2025-02-28 compared with 2024-03-04 · 121 added, 125 removed, 169 unchanged (59% of the section changed)

Our mission is to provide one platform that delivers limitless human connection.

Our mission is to provide an AI-first work platform for human connection.

Our culture of delivering happiness drives our mission and values and is fundamental to everything we do at Zoom.

Zoom is an intelligent, secure collaboration platform that makes connecting easier, more immersive, and more dynamic for businesses and individuals.

Zoom Workplace with AI Companion is an open, AI-first work platform for human connection.

Zoom Workplace makes connecting easier, more immersive, and more dynamic for businesses and individuals.

We’re committed to evolving our platform in ways that empower limitless human connection and solve real business problems.

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to help streamline the workday through effective communication and collaboration tools.

Together with Zoom Workplace, Zoom’s Business Services for sales, marketing, and customer experience teams, including Zoom Contact Center, Zoom Revenue Accelerator and Zoom Events strengthen customer relationships throughout the customer lifecycle.

The Zoom platform makes teamwork more meaningful, drives impact with intelligence, strengthens customer relationships, and enables seamless workflows.

Additionally, trust is a cornerstone of the Zoom platform.

Trust is a cornerstone of the Zoom platform.

We equip users with a comprehensive set of tools to make their interactions safe, secure, and private.

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• We care for customers at Zoom speed:

Zoom puts customers first.

We are committed to providing a platform and products that people love.

We put innovation in customers' hands quickly to serve their needs.

• Designed for hybrid work:

Zoom is the only platform designed for hybrid communication and today’s unique hybrid work needs.

• Zoom just works:

Ease of use is a core design principle, along with quality and reliability.

Zoom puts customers first and is committed to providing a platform and products that people love.

Zoom listens to its customers and puts innovation in customers' hands quickly to serve their needs.

Zoom’s mission is to deliver an AI-first work platform for human connection.

This AI-first approach to Zoom Workplace and Zoom Business Services is designed to allow individuals and teams to free up time and focus on what matters most:

engaging, connecting, and delivering creative and insightful work, all within one unified platform

• Enterprise readiness:

Zoom is built to meet the needs of enterprises, with robust reliability, security, compliance, and privacy capabilities and policies.

• Designed for flexible work:

Zoom is a platform designed for flexible communication and today’s flexible work needs.

• Zoom just works:

Ease of use is a core design principle, along with quality and reliability.

• Cost-effective and value-focused:

The total cost of ownership of the Zoom platform, across the employee experience and customer experience, is less than that of our competitors.

• Open platform:

• Open platform that enables customer choice:

The Zoom developer ecosystem enables customers to choose the apps and integrations they prefer.

We offer more than 2,500 integrations, including with major software vendors.

We’re on a mission to reimagine the way we communicate and collaborate in a hybrid working world.

Zoom brings employee and customer experience together into one platform that people love to use.

Flagship products like Zoom Meetings, Zoom Phone, and Zoom Team Chat are among the core products on the platform that are critical to business communication and collaboration needs.

Zoom offers more than 2,900 apps on the Zoom App Marketplace and integrations with key software vendors, such as Microsoft and Google.

We’re on a mission to reimagine the way the world communicates and collaborates.

Zoom brings employee and customer experience together into a single, AI-first, open platform that people love to use.

Flagship products like Zoom Meetings, Zoom Phone, Zoom Team Chat, and Zoom Docs are among the core products on the platform that are critical to business communication and collaboration needs.

We strive to continue building a platform that helps people work smarter, be more engaged with work, and better connect with each other.

Artificial Intelligence (“AI”) has been core to Zoom’s product DNA over many years, grounded in our conviction that AI can make work more human by strengthening collaboration, productivity, and inclusivity.

In fiscal year 2024, Zoom continued to invest in AI and focused on three key areas regarding AI innovation:

supporting individual productivity, powering better collaboration, and helping customer-facing teams delight their customers.

We recently launched Zoom AI Companion, our smart assistant that is designed to empower workers to increase productivity, improve team effectiveness, and enhance skills.

Additionally, we introduced our federated approach to AI, which enables us to make Zoom’s AI capabilities accessible and affordable so that more people can incorporate them in their day-to-day workflows.

AI has been core to Zoom’s product DNA over many years, grounded in our conviction that AI can make work more human by strengthening collaboration, productivity, and inclusivity.

In fiscal year 2025, Zoom continued to invest in AI and focused on three key areas regarding AI:

supporting individual productivity, powering better collaboration, and helping customer-facing teams deliver meaningful business value to delight their customers.

In September 2023, we launched Zoom AI Companion, our smart assistant that is designed to empower workers to increase productivity, improve team effectiveness, and enhance skills.

Additionally, we introduced our federated approach to AI, which enables the use of multiple large language models (“LLMs”), including Zoom’s own, to complete each task for users.

Zoom’s federated approach allows its tech stack to dynamically select from multiple AI models, including those from OpenAI, Anthropic, and Meta, making AI accessible and affordable so that more people can incorporate them in their day-to-day workflows.

With these advancements in AI Companion and our broader AI strategy, we believe we’re well-positioned as AI technology continues to evolve.

We are evolving agentic AI capabilities within AI Companion that will continue to deliver practical value to customers while building on our ambitious vision of AI that truly amplifies human potential for our customers.

In line with our commitment to responsible AI, Zoom does not use customer audio, video, chat, screen sharing, attachments, or other communications (such as poll results, whiteboard, and reactions) to train Zoom’s or third-party AI models.

Zoom continues to be at the center of hybrid work.

Our continued product innovation is laser-focused on supporting a hybrid work environment, with new innovations in areas such as document collaboration, hybrid workspaces, and employee communication.

Our acquisition of Workvivo, an employee experience platform, deepened our commitment to creating a platform that is focused on connecting and engaging employees.

Zoom continues to be at the center of flexible work.

Our continued product innovation is laser-focused on supporting a flexible work environment, with new innovations in areas such as document collaboration, hybrid workspaces, and employee communication.

Additionally, our employee experience platform, Workvivo, deepened our commitment to creating a platform that is focused on connecting and engaging employees.

Unlike most Contact Center as a Service (“CCaaS”) solutions that are only optimized for voice, Zoom Contact Center is an omnichannel cloud contact center platform that is optimized for video and intentionally supports a robust suite of channels, such as voice and video, SMS, and webchat.

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The happiness we deliver is recognized by our customers.

Zoom has consistently earned high scores across customer review sites, Gartner Peer Insights, TrustRadius, and G2, including being recognized as a 2023 Top Rated Vendor in Unified Communications as a Service (“UCaaS”) by TrustRadius, and Leader badge for Zoom Contact Center by G2.

Zoom has consistently earned high scores across customer review sites, Gartner Peer Insights, TrustRadius, and G2, including being recognized as a 2024 Customers’ Choice in the Gartner Peer Insight “Voice of the Customer” for Unified Communications as a Service (“UCaaS”) and Visual Collaboration Applications, and a Leader badge for Zoom Contact Center by G2.

Industry analysts also recognize our market leadership across our platform and products:

Gartner has named Zoom a leader in the Magic Quadrant for UCaaS for the fourth year in a row, and Workvivo was named a leader in the Magic Quadrant for Intranet

Packaged Solutions.

Gartner has named Zoom a leader in the Magic Quadrant for UCaaS for the fourth year in a row, and Workvivo was named a leader in the Magic Quadrant for Intranet Packaged Solutions.

Forrester published its Forrester Wave for Conversational Intelligence, where Zoom Revenue Accelerator debuted as a “Strong” player.

IDC named Zoom Events as a leader in its IDC MarketScape for Worldwide Virtual Events Applications.

Zoom was also named to Fortune’s 2023 Most Admired Companies list for the third year in a row, and Fast Company’s 2022 Next Big Things in Tech list highlighted Zoom Events.

Zoom Workplace was also named Editor’s Choice and one of the Best Products and Services of the Year (2024) by PC Mag, included in Fast Company’s 2024 Most Innovative Companies list, and awarded CRN Tech Innovators Award for Zoom AI Companion, as well as Best Unified Communications Platform >$250m, Best UCaaS Provider AMERICAS, Best Collaboration Platform, and Best Hybrid Workplace Product from UC Today.

Our Growth Strategy

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• Keep our existing customers happy.

We deliver happiness to our customers by giving them an experience that delights them.

We deliver happiness to our customers by giving them experiences that add meaningful business value and delight them.

We respond to customer needs with action to drive positive user experiences.

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We complement this lead-generation model with our multipronged go-to-market strategy that integrates the viral enthusiasm for our platform with optimal routes-to-market, including direct sales representatives, online channel, resellers, and strategic partners.

This approach allows us to cost-effectively drive upgrades to our paid offering and expansion within organizations of all sizes and verticals.

This approach is designed to allow us to cost-effectively drive upgrades to our paid offering and expansion within organizations of all sizes and verticals.

• Innovate our platform continuously.

Our engineers aim to stay on the cutting edge of communication and collaboration technologies.

We strive to deliver the best experience to our users by dedicating a portion of engineering capacity to developing on-demand, customer-requested features that would be valuable across our customer base.

Our core areas of focus will be bolstering innovation on products in the following categories:

employee experience, customer experience, core communications and generative AI.

Our engineers aim to stay on the cutting edge of communication, collaboration, and AI technologies.

We strive to deliver the best experience to our users by dedicating a portion of our engineering capacity to developing on-demand, customer-requested features that would be valuable across our customer base.

Our core areas of focus are bolstering innovation on products in the following categories:

employee experience, customer experience, core communications, generative AI and departmental and industry-specific solutions.

• Drive international expansion.

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For example, our platform works without intensive translation requirements with only a few language adjustments to our user interface and support systems.

Zoom continues to make meetings more effective and inclusive with new language captions and translations.

Within a Zoom Meeting, translated captions will translate the source language into English captions or translate from English to the language selected by the meeting participant.

Translated captions support more than 35 languages.

This facilitates seamless collaboration and helps to improve attendee engagement, including after the meeting, through AI Companion summaries.

• Expand within existing customers.

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This “land and expand” model has led to some of our largest deployments.

Customers are also purchasing services for webinars, room solutions, phone, and contact center for a complete and integrated set of communications services.

Customers are also purchasing services for events, webinars, room solutions, phone, contact center, and employee experience, creating a complete and integrated set of communications services.

• Grow our developer ecosystem and continue to expand our platform.

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We continue to partner with video conferencing hardware and peripheral providers, as well as with software providers, including Palo Alto Networks, Zendesk, and Box.

We provide a unified communications and collaboration platform that delivers happiness and fundamentally changes how people interact, connecting them through frictionless and secure meetings, phone, chat, content sharing and more.

We provide an open, AI-first work platform for human connection that delivers happiness and fundamentally changes how people interact, connecting them through frictionless and secure meetings, phone, chat, content sharing and more.

Our products are grouped under the following categories, which are further described below:

• Core Communications - Streamlining communications with an all-in-one app

• AI - Driving impact with intelligence

• Employee Experience - Making teamwork more meaningful

• Customer Experience - Strengthening customer relationships

• Developer Ecosystem - Enabling seamless workflows

Core Communications

• AI - Zoom AI Companion drives impact with intelligence

• Zoom Workplace - Enables seamless collaboration and productivity on a unified platform

• Zoom Business Services - Strengthens customer relationships and delivers superior service

• Employee Experience - Makes teamwork more meaningful and engaging

• Developer Ecosystem - Creates custom integrations and streamlines workflows

Zoom AI Companion

Zoom AI Companion, launched in September 2023, is Zoom’s generative AI digital assistant, designed to be seamlessly embedded across Zoom's suite of products to deliver real-time digital assistance and enhance productivity.

It works effortlessly across Zoom Meetings, Zoom Team Chat, Zoom Email, Zoom Whiteboard, and Zoom Events and more.

Zoom AI Companion uses a federated AI approach that incorporates Zoom’s own LLMs with third-party models to deliver high-quality results and lower customer costs.

Zoom AI Companion is included at no additional cost for customers with paid services in their Zoom user accounts.

Zoom Workplace

Zoom Meetings

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Conversations can be one-to-one, one-to-many, or many-to-many.

Zoom Meetings feature 49-person video gallery view, virtual backgrounds, MP4/M4A cloud/local recording with transcripts, video breakout rooms, screen sharing with annotation, and integrations with other powerful business applications to help teams get more done together.

Zoom Meetings feature a 49-person video gallery view, virtual backgrounds, MP4/M4A cloud/local recording with transcripts, video breakout rooms, screen sharing with annotation, and integrations with other powerful business applications to help teams get more done together.

Zoom Meetings integrate with tools created by companies such as Atlassian, Box, Dropbox, Google, LinkedIn, Microsoft, Salesforce, ServiceNow, and Slack.

Our meetings are a flexible tool for on-the-go employees who rely on their mobile device or tablet throughout their business day.

Our meetings are a flexible tool for on-the-go employees who rely on their mobile devices or tablets throughout their business day.

An end-to-end encryption (“E2EE”) option is available to free and paid Zoom customers globally who host meetings with up to 1000 participants.

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This allows for encryption of applicable content stored in the Zoom Cloud using the keys that the organization controls.

We believe Zoom was also the first UCaaS company to offer post-quantum E2EE solution video conferencing.

Post-quantum E2EE works across Zoom Workplace, and employs upgraded algorithms designed to be able to withstand the potential future threats of quantum computers.

Translated captions help to remove language barriers, connect people, and promote inclusivity in meetings and webinars.

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This unique capability allows customers to enjoy all of the benefits and features of Zoom Phone while keeping their existing service provider contracts, phone numbers, and calling rates with their preferred carrier of record.

Zoom Phone Provider Exchange makes it easier for customers to choose their preferred PSTN provider partners, providing an improved way to connect with cloud peering partners, promote the discovery of new providers, and enable self-service of phone numbers from your selected partner.

As of January 31, 2025, there are more than 90 countries and territories included in the Provider Exchange program.

Zoom Team Chat

Zoom Team Chat, which is included in Zoom One and Zoom Phone plans, enables organizations and teams to communicate and collaborate in groups, channels, or 1-1s and to stay connected by instantly sharing messages, images, files, and other content across desktop, laptop, tablet, and mobile devices.

Zoom Team Chat, which is included in Zoom Workplace and Zoom Phone plans, enables organizations and teams to communicate and collaborate in groups, channels, or one-on-ones and to stay connected by instantly sharing messages, images, files, and other content across desktop, laptop, tablet, and mobile devices.

With Zoom Team Chat, users can easily invite people outside their organization to a chat conversation and quickly switch from a chat to a phone call or video meeting during a conversation.

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Zoom Mail Client and Zoom Calendar Client can be used with third-party email and calendaring services from Microsoft or Google, or with Zoom Mail Service and Calendar Service.

Zoom Mail Service and Zoom Calendar Service are Zoom-hosted offerings targeted at customers with up to 50 employees.

Zoom Scheduler

Zoom Scheduler makes it easier to share availability and book appointments with people outside an organization.

Zoom’s scheduling software is designed to work seamlessly with Zoom Meetings and Zoom Mail and Calendar, and integrates with Google and Microsoft 365.

Zoom AI Companion

Zoom AI Companion, launched in September 2023, is Zoom’s generative AI digital assistant that delivers real-time digital assistance to help users improve productivity and work together more effectively across Zoom Meetings, Zoom Team Chat, Zoom Email, Zoom Whiteboard and Zoom Events.

Zoom AI Companion uses a federated AI approach that incorporates Zoom’s own large language models with third-party models to deliver high-quality results and lower customer costs.

Zoom AI Companion is included at no additional cost for customers with the paid services in their Zoom user accounts.

Employee Experience

Zoom Rooms is our software-based conference room system that transforms every room – from executive offices, huddle rooms, training rooms, to broadcast studios – into a collaboration space that is easy to use, simple to deploy, and low-effort to manage.

Designed to increase workforce collaboration across in-room and virtual participants, Zoom Rooms brings one-click to join meetings, wireless multi-sharing, interactive whiteboarding, intuitive room controls and other features to the Zoom Meeting experience.

Zoom Rooms includes Scheduling Display to simplify the room booking experience, and Digital Signage to share images, video, and URL content that can be managed remotely by role-based admins for multiple displays on the network.

Zoom Rooms Kiosk mode enables virtual receptionists and the ability to display content and custom messages to match the environment and purpose.

Workspace Reservation

Zoom Workspace Reservation is a service that enables the management of physical spaces with tools for customers to reserve and manage their workspace utilization by connecting users to workspaces.

It enhances and streamlines hotdesking and hoteling experiences and can provide recommendations for a workspace location or time to reserve.

Users can reserve a work location time and duration in advance or on-demand by selecting a location on a floor plan.

Administrators can learn more about the utilization of their workspaces to support planning and optimization of their locations.

Zoom Docs is a dedicated, modular, AI-powered workspace for efficient, dynamic hybrid collaboration.

Zoom Workflow Automation

Zoom Workflow Automation is a no-code workflow builder that helps users build complex workflows across Zoom Workplace and third-party applications so they can spend time on more meaningful work and collaborate more seamlessly with colleagues.

Zoom Docs is a dedicated, modular workspace for efficient, dynamic hybrid collaboration.

With Zoom Docs, users get a singular workspace designed to bring their teams together to share ideas and get more done, all powered by AI.

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Zoom Whiteboard

Zoom Whiteboard is an interactive canvas, allowing teams to collaborate and brainstorm through the use of templates, drag and drop shapes and objects, text, diagramming tools, and integrations with third party services.

Zoom Whiteboard is a persistent collaboration tool that works across Zoom Meetings, Zoom Team Chat, Zoom Rooms for Touch, Zoom desktop and mobile apps, and web browsers.

Zoom Whiteboard is an interactive canvas that allows teams to collaborate and brainstorm through the use of templates, drag-and-drop shapes and objects, text, diagramming tools, and integrations with third-party services.

Zoom Whiteboard is a persistent collaboration tool that works across Zoom Meetings, Zoom Team Chat, Zoom Rooms for Touch, Zoom Workplace desktop and mobile apps, and web browsers.

Whiteboards can be shared with internal and external participants.

Zoom Notes is a new workspace to create and collaborate before, during, and after meetings.

Zoom Notes allows users to create and share content within a Zoom Meeting and collaborate with others on the call for real-time inputs—eliminating the distraction of jumping between Zoom and third-party documents and tools.

Users can even continue to work in Notes outside of meetings asynchronously and share them for collaboration anytime, anywhere.

Zoom Notes is available to all users at no additional cost.

Zoom Clips is a convenient solution for capturing both video and screen content.

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Clips are particularly valuable when demonstrating or showcasing product features or functionalities.

Zoom Clips is included with the Zoom One plan.

Workvivo is an employee experience service that combines internal communication and engagement tools, a social intranet, and an employee app.

Workvivo provides a new way for customers to keep their employees informed, engaged, and connected.

Workvivo consists of a monthly subscription and optional add-on features for an additional fee.

Customer Experience

Zoom Clips is included with Zoom Workspace paid plans.

Zoom Business Services

Zoom Contact Center

Zoom Contact Center is an omnichannel, AI powered solution that helps empower and upskill agents, improve operational effectiveness and strengthen customer relationships.

Zoom Contact Center is an omnichannel solution that helps empower and upskill agents, improve operational effectiveness and strengthen customer relationships.

Built on Zoom’s reliable and secure platform, Zoom Contact Center enriches customer engagement by delivering highly personalized and seamless customer journeys across all channels.

Zoom Virtual Agent

Zoom Virtual Agent is an intelligent conversational AI and chatbot solution that uses natural language processing and machine learning to accurately understand and instantly resolve issues for customers.

Zoom Workforce Engagement Management

Zoom’s Workforce Engagement Management suite is designed to improve agent performance and engagement, supercharge contact center operational efficiency, reduce supervisor workloads, and ultimately deliver a better customer experience - all within a single product suite.

The capabilities of Zoom Contact Center are further enhanced when integrated with Zoom Virtual Agent, our intelligent AI-powered chatbot and Zoom's Workforce Engagement Management suite, including Workforce Management and Quality Management for Contact Center customers.

Together, these solutions form an all-in-one, comprehensive contact center solution designed to elevate every aspect of the customer experience.

Zoom Revenue Accelerator

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Zoom Webinars support interactive video presentations to large audiences from almost anywhere in the world and from many devices.

Zoom Webinars can scale up to 100,000 attendees and 1,000 interactive video panelists.

Zoom Webinars can scale up to 1 million attendees (with the expanded single-use license) and last up to 30 hours with 1,000 interactive video panelists.

With webinars, customers have control over the video viewing experience and attendees join to listen, learn, and interact using chat, Q&A, live polling, and more.

Our powerful third-party integrations help users maximize usage of their webinars and expand capabilities with paid registration, marketing automation, lead nurturing, and learning management.

Employee Experience

Workvivo is an all-in-one employee experience platform ("EXP") designed to simplify internal communication, drive engagement, and foster a strong company culture.

Workvivo combines internal tools for communication, employee recognition, and an intranet, into a single platform.

Workvivo provides a new way for customers to keep their employees informed, engaged, and connected.

Workvivo consists of a monthly subscription and optional add-on features for an additional fee.

Zoom Rooms is our software-based conference room system that transforms every room – from executive offices, huddle rooms, and training rooms, to broadcast studios – into a collaboration space that is easy to use, simple to deploy, and low-effort to manage.

Designed to increase workforce collaboration across in-room and virtual participants, Zoom Rooms brings one-click-to-join meetings, wireless multi-sharing, interactive whiteboarding, intuitive room controls, scheduling, enhancements, digital signage and other features to the Zoom Meeting experience and hybrid work experience.

Workspace Reservation

Zoom Workspace Reservation is a service that enables the management of physical spaces with tools for customers to reserve and manage their workspace utilization by connecting users to workspaces.

It enhances and streamlines hotdesking and hoteling experiences and can provide recommendations for a workspace location or time to reserve.

Users can reserve a work

location time and duration in advance or on-demand by selecting a location on a floor plan.

Administrators can learn more about the utilization of their workspaces to support the planning and optimization of their locations.

Developer Ecosystem

Zoom Developer Platform

Zoom’s core technology into their products and services, with opportunities for co-marketing, discovery and distribution.

Zoom Developer Platform and App Marketplace

The Zoom Developer Platform enables developers, platform integrators, service providers, and customers to easily build apps and integrations that use Zoom’s video-based communications solutions across video, phone, and chat, or integrate Zoom’s core technology into their products and services, with opportunities for co-marketing, discovery, and distribution.

Our developer platform also allows Zoom customers to administer their accounts including managing app requests and provisioning, as well as optimizing account usage with access to dashboards and usage metrics.

With our SDKs, APIs, webhooks and extensive developer resources, Zoom, third-party developers, and partners build applications that integrate our platform with other globally in-demand applications, platforms, websites, and services.

Our customers also have access to tools and resources to develop private applications that integrate Zoom and Zoom technology into their workflows and systems.

Zoom App Marketplace

Our App Marketplace brings together integrations built by Zoom and third-party developers, making it easy for developers to publish their apps and for customers to enhance their Zoom experience with new functionalities.

The App Marketplace features third-party integrations connecting Zoom with best of breed apps, Zoom Apps (third-party apps integrated into the Zoom experience) and SDK apps, including apps built by ISV program partners using our Meeting SDK.

Key integrations include Google Workspace, Calendly, Slack, Microsoft Teams, Salesforce, Otter.ai, Hubspot, Asana, Kahoot!

With our SDKs, APIs, webhooks, and extensive developer resources, Zoom, third-party developers, and partners can build and publish applications on our App Marketplace that integrate our platform with other globally in-demand applications, platforms, websites, and services.

Our customers also have access to tools and resources to develop private applications that integrate Zoom Workplace and Zoom technology into their workflows and systems.

Zoom Apps combine users’ favorite apps with the power of video communications by allowing users to access them directly in Zoom Meetings.

Users can enrich their Zoom experience with a variety of apps that cover many use cases, including whiteboarding, project management, note-taking, gaming, and more.

Zoom Essential Apps, launched January 2023, provides access to a curated list of apps at no cost for one year after app activation for Zoom One Pro, Business and Business Plus users to enhance their Zoom experience such as through visual agendas, automated tools to keep meetings on track and interactive activities to add energy and fun to meetings.

Zoom Essential Apps, launched in January 2023, provides access to a curated list of apps at no cost for one year after app activation for Zoom Workplace Pro, Business and Business Plus users to enhance their Zoom experience, such as through visual agendas, automated tools to keep meetings on track and interactive activities to add energy and fun to meetings.

Our Technology and Infrastructure

Our unique technology and infrastructure enable best-in-class reliability, scalability, and performance.

We designed our communications and collaboration platform to address the most difficult component of communications:

Video requires intense computing resources for encoding, decoding, multiplexing, and synchronization, as well as higher bandwidth and network performance, to a much higher degree than other forms of communication like voice, chat, and content sharing.

Our architecture separates video content processing from the transporting and mixing of streams.

We allocate video content processing to intelligent agents that reside on client devices and dynamically encode and decode based upon the performance of client technology, network performance, and bandwidth.

We leverage a next-generation multimedia router that operates on commodity hardware and a globally distributed cloud infrastructure to determine the optimal data centers to host a meeting and an optimal set of paths to connect the participants.

We designed our open, AI-first collaboration platform to help streamline the workday through effective communication and collaboration tools.

Our Federated AI approach leverages the best of both our proprietary AI and industry-leading models from partners like OpenAI and Anthropic.

The right AI model is applied to each specific task to optimize performance and efficiency.

Video communication presents its own unique set of challenges, requiring significant computing resources for encoding, decoding, multiplexing, and synchronization, along with high network bandwidth and performance.

To address this, our platform separates video content processing from the transporting and mixing of streams.

We allocate video content processing to intelligent agents that reside on client devices and dynamically encode and decode based on the performance of client technology, network performance, and bandwidth.

Our next-generation multimedia router operates on commodity hardware and a globally distributed cloud infrastructure to determine the optimal data centers to host a meeting and an optimal set of paths to connect the participants.

Our Customers

We have customers of all sizes, from individuals to global Fortune 50 organizations.

Our current customer base spans numerous industry categories, including education, entertainment/media, enterprise infrastructure, finance, government, health care, manufacturing, nonprofit/not for profit and social impact, retail/consumer products, and software/internet.

Our current customer base spans countries across the world and numerous industry categories, including education, entertainment/media, enterprise infrastructure, finance, government, health care, manufacturing, nonprofit/not-for-profit and social impact, retail/consumer products, and software/internet.

No individual customer represented more than 10% of our total revenue in the fiscal year ended January 31, 2025.

Our sales model combines our viral demand generation and our free Zoom Meetings plan with a sales approach optimized for the size of each customer opportunity.

Our sales model combines our viral demand generation and our free Zoom Meetings and Zoom Workplace basic plan with a sales approach optimized for the size of each customer opportunity.

Our direct sales force includes our field sales representatives as well as our inside sales team, and it is organized by customer subscription size, region, and vertical.

Our channel team coordinates the activities of resellers and strategic partners to build a strong ecosystem that broadens our reach.

Our channel team works across a broad channel ecosystem, from resellers to strategic technology and service partners, as well as independent software vendors (ISVs) and service integrators (SIs), to build a strong ecosystem that broadens our reach.

Our online channel supports high-volume, high-velocity, self-service sales.

Our marketing team’s primary objective is to create preference for our brand by leveraging our brand recognition, enhancing brand perception, and engaging our users with virtual events, content, social media, and customer advisory councils.

Our marketing team’s primary objective is to create a preference for our brand by leveraging our brand recognition, enhancing brand perception, and engaging our users with virtual events, content, social media, and customer advisory councils.

We implement targeted online and out-of-home advertising.

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Research and Development

We drive our business with constant innovation.

We have research and development presence in China, India, Singapore and the United States, which we believe is a strategic advantage for us, allowing us to invest more in increasing our product capabilities in an efficient manner with a “follow the sun” strategy.

Zoom’s research and development efforts are focused on driving innovation in communication technology.

With research teams in China, India, Singapore, and the United States, our global presence supports a “follow the sun” strategy, enabling efficient development of new capabilities.

We prioritize advancements in Zoom AI Companion, Zoom Workplace, Zoom Business Services, security, video and audio quality, and seamless integrations.

Our team is also dedicated to improving performance across devices and networks, enhancing user experience, and exploring emerging technologies to help shape the future of remote and hybrid workplace.

For information on the risks associated with our international operations, see “Risks Related to Our Business and Our Industry” under “Item 1A - Risk Factors.”

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The markets in which we operate are highly competitive.

We face competition from legacy web-based meeting services providers, including Cisco Webex and GoTo, bundled productivity solution providers with video functionality, including Google Workspace and Microsoft Teams, and UCaaS and legacy PBX providers, including 8x8, Avaya, and RingCentral, as well as consumer-facing platforms that can support small- or medium-sized businesses, including Amazon, Apple, and Facebook.

Additionally, as we build out Zoom Contact Center, we may face additional competition, including from Five9, Inc., Genesys and NICE inContact.

We face competition from legacy web-based meeting services providers, including Cisco Webex and GoTo, bundled productivity suite providers with communications offerings, including Microsoft 365 (with Teams) and Google Workspace (with Meet), and UCaaS and legacy web-based meeting providers, including Avaya, RingCentral, and 8x8, as well as consumer-facing platforms that can support small- or medium-sized businesses, including Amazon, Apple, and Facebook.

Additionally, as our Contact Center customer base continues to grow, we may face additional competition, including from Five9, Inc., Genesys, and NICE inContact.

We believe we compete favorably based on the following competitive factors:

• video-first platform;

• open, AI-first work platform;

• cloud-native architecture;

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Intellectual Property

We rely on a combination of patents, trademarks, copyrights, and trade secrets, as well as contractual protections, to establish and protect our intellectual property rights.

We rely on a combination of patents, trademarks, copyrights, trade secrets, and contractual protections to establish and protect our intellectual property rights.

We actively seek patent protection covering inventions originating from our company.

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We take steps to ensure compliance with the terms of the licenses governing such licensed technology.

We believe our business is not materially dependent on any individual patent, trademark, copyright, trade secret, license, or other intellectual property right.

We believe our business is not materially dependent on any individual patent, trademark, copyright, trade secret, or other intellectual property right, whether our own or licensed from third parties.

For information on the risks associated with our intellectual property, see “Risks Related to Our Intellectual Property” under “Item 1A - Risk Factors.”

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Nevertheless, compliance with existing or future governmental regulations, including, but not limited to, those pertaining to global trade, business acquisitions, consumer and data protection, and taxes, could have a material impact on our business in subsequent periods.

For more information on the potential impacts of government regulations affecting our business, see “Risks Related to Laws and Regulations” under “Item 1A - Risk Factors.”

For more information on the

potential impacts of government regulations affecting our business, see “Risks Related to Laws and Regulations” under “Item 1A - Risk Factors.”

Human Capital

11 unchanged sentences

Our culture of delivering happiness drives our mission and values and is fundamental to everything we do at Zoom:

One platform that delivers limitless human connection

We care for our customers, company, communities, teammates, selves

An AI-first work platform for human connection

We care for our customers, company, communities, teammates, and selves

This culture supports our hiring and serves as a competitive advantage in attracting and retaining top talent.

Zoom was prominently featured in the computer software category on Fortune’s ‘Most Admired Companies’ list.

Zoom has been prominently featured in the computer software category on Fortune’s ‘Most Admired Companies’ list four years running and included in Fast Company’s 2024 Most Innovative Companies list, as well as Forbes’ 2025 list of America’s Best Midsize Employers.

Additionally, it was named to the Variety500, an award that recognizes the most influential business leaders shaping the industry.

Diversity, Equity, and Inclusion

Diversity, equity, and inclusion (“DEI”) at Zoom is an embodiment of our core value of Care.

DEI also represents our intentional effort to create an inclusive environment of the brightest minds from a broad set of backgrounds in order to create the most innovative solutions for our customers.

Our approach to DEI is driven across four strategic focus areas:

workforce (who and how we hire), workplace (how it feels to work at Zoom), marketplace (how we include our customers) and community (how we help to make the world more equitable).

We have taken steps to diversify our candidate outreach through engagements with AfroTech, Merritt College, AnitaB.org, and a five-year strategic partnership with Claflin University.

In our workplace, our Zoom Talks initiative creates ongoing spaces for our employees to learn more about one another’s unique backgrounds.

We have a number of Employee Resource Groups (“ERGs”) with a focus on Black, Latinx, Women, Asian and Pacific Islander, Veteran, and LGBTQ+ communities.

Our ERGs offer our employees support and community building opportunities, and help to foster an inclusive environment and diverse workplace.

Our DEI Team continues to partner with teams leading our product design and marketing to invest in making our products even more inclusive and accessible to the diverse set of communities we serve.

Compensation and Benefits

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In May 2012, we changed our name to Zoom Video Communications, Inc.

In November 2024, we changed our name back to Zoom Communications, Inc.

Our principal executive offices are located at 55 Almaden Boulevard, 6th Floor, San Jose, California 95113.

2 unchanged sentences

Information contained on, or that can be accessed through, our website is not incorporated by reference into this Annual Report on Form 10-K.

The Zoom design logo, “Zoom,” “Zoom Video Communications,” and our other registered or common law trademarks, service marks or trade names appearing in this Annual Report on Form 10-K are the property of Zoom Video Communications, Inc.

The Zoom design logo, “Zoom,” “Zoom Communications,” and our other registered or common law trademarks, service marks or trade names appearing in this Annual Report on Form 10-K are the property of Zoom Communications, Inc.

Other trade names, trademarks, and service marks used in this Annual Report on Form 10-K are the property of their respective owners.

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Copies of our reports on Form 10-K, Forms 10-Q, Forms 8-K, and amendments to those reports may also be obtained, free of charge, electronically through our investor relations website located at investors.zoom.us as soon as reasonably practical after we file such material with, or furnish it to, the SEC.

We announce material information to the public through a variety of means, including filings with the SEC, press releases, public conference calls, our website (www.zoom.com) and the investor relations section of our website

(investors.zoom.us).

We use these channels, as well as social media, including our blog (blog.zoom.us), our X (formerly Twitter) account (@zoom_us), our LinkedIn page (linkedin.com/company/zoom-video-communications), our Instagram page (instagram.com/zoom), our TikTok page (tiktok.com/@zoom), and our Facebook page (facebook.com/zoomvideocommunications), to communicate with investors and the public about Zoom, our products and services, and other matters.

We announce material information to the public through a variety of means, including filings with the SEC, press releases, our newsroom (news.zoom.us), public conference calls, our website (www.zoom.com), and the investor relations section of our website (investors.zoom.us).

We use these channels, as well as social media, including our blog (blog.zoom.us), our X (formerly Twitter) account (@zoom_us), our LinkedIn page (linkedin.com/company/zoom), our Instagram page

(instagram.com/zoom), our TikTok page (tiktok.com/@zoom), and our Facebook page (facebook.com/zoom), to communicate with investors and the public about Zoom, our products and services, and other matters.

Therefore, we encourage investors, the media, and others interested in Zoom to review the information we make public in these locations, as such information could be deemed to be material information.

1 unchanged sentence

Compared sentence by sentence after normalising whitespace, quotation marks, case and digits, so re-formatting and restated figures do not read as changed language. Wording changes appear as one removal and one addition. The current filing and the prior one are authoritative.

What changed 10-K

Item 1. Business