What changed in this filing

/stocks — the workspaceLOADING

Item 1. Business

2023-03-03 compared with 2022-03-07 · 100 added, 84 removed, 157 unchanged (54% of the section changed)

Our mission is to make video communications frictionless and secure.

Zoom enables users to connect to others, share ideas, make plans, and build toward a future limited only by their imagination.

Our frictionless communications platform started with video as its foundation, and we have set the standard for innovation ever since.

Our mission is to make communications frictionless and secure.

Zoom enables people to connect to others, share ideas, make plans, and build toward a future limited only by their imagination.

Our frictionless communications and collaboration platform started with video as its foundation, and we have set the standard for innovation ever since.

That is why Zoom is an intuitive, scalable, and secure choice for large enterprises, small businesses, and individuals alike.

We connect people through our core unified communications offering, which frictionlessly brings together video, phone, chat, and webinars, and enables meaningful experiences across disparate devices and locations.

Our Developer Platform enables customers, developers, and service providers to easily build apps and integrations on top of Zoom’s industry-leading video communications platform, with opportunities for global discovery and distribution.

We provide a unified communications and collaboration platform that delivers happiness and fundamentally changes how people interact, connecting them through frictionless and secure meetings, phone, chat, content sharing and more.

Our Developer Platform enables customers, developers, and service providers to easily build apps and integrations on top of Zoom’s industry-leading video communications and collaboration platform, with opportunities for global discovery and distribution.

Our virtual and hybrid event solutions allow users to seamlessly create and manage engaging events.

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Users comprise both hosts, who organize video meetings, and individual attendees, who participate in those video meetings.

In 2019, we launched Zoom Phone, a cloud-based PBX system, creating a unique unified communications platform.

In 2019, we launched Zoom Phone, a cloud-based PBX system, creating a unique unified communications and collaboration platform.

Many customers also choose to implement Zoom Rooms, our software-based conference room system, which enables users to easily experience Zoom Meetings in their physical meeting spaces.

In February 2022, we announced Zoom Contact Center, an omnichannel contact center solution that is optimized for video and integrated right into the same Zoom experience.

We continue to invest resources to enhance the capabilities of our platform.

For example, during fiscal year 2023 we announced Zoom Contact Center, an omnichannel contact center solution that is optimized for video and integrated right into the same Zoom experience as well as Zoom Whiteboard, a persistent whiteboard tool for team collaboration in and outside of meetings and Zoom IQ for Sales, a conversation intelligence software for Zoom Meetings, which provides sales teams with meaningful and actionable insights from their customer interactions to improve seller performance and enhance customer experiences.

As of February 2023, Zoom Mail and Calendar are generally available, which include both client experiences (Zoom Mail Client, Zoom Calendar Client) and service components (Zoom Mail Service, Zoom Calendar Service).

Lastly, we launched Zoom Virtual Agent, an AI-powered chatbot that understands customer questions and provides accurate answers quickly.

The happiness we bring is recognized by customers.

Zoom has consistently high scores across customer review sites, including Gartner Peer Insights, TrustRadius, and G2 Crowd, including being recognized as a 2021 Gartner Peer Insights Customers’ Choice for Meeting Solutions and a TrustRadius Top Rated Web Conferencing Software.

Zoom has consistently high scores across customer review sites, including Gartner Peer Insights, TrustRadius, and G2 Crowd, including being recognized as a 2022 Gartner Peer Insights Customers’ Choice for Meeting Solutions as well as for Zoom Rooms and Zoom Video Webinars and a TrustRadius Top Rated Web Conferencing Software award along with nine other recognitions.

Industry analysts also recognize our market leadership:

Gartner has named Zoom a leader in its Magic Quadrant for Meeting Solutions for the sixth consecutive year, and a leader in the Magic Quadrant for UCaaS for a second year.

Frost & Sullivan recognized Zoom with its 2021 Global Webinars and Virtual Events Market Leadership Award.

In 2021, we were also recognized as a leader in IDC’s MarketScapes for UCaaS Service Providers (Small- and Medium-sized Businesses and Worldwide Enterprise) and for Worldwide Unified Communications and Collaboration, by Omdia Universe for Collaborative Meeting Services, and by Aragon Research Globes for Unified Communications and Collaboration and Video Conferencing.

We also received Aragon’s Innovation Award for Video Conferencing in both 2020 and 2021.

Zoom was also named to Fortune’s 2021 Future 50 list, which recognized innovative companies with high-growth potential who are creating meaningful value for their customers.

Gartner has named Zoom a leader in the Magic Quadrant for UCaaS for the third year in a row.

Frost & Sullivan recognized Zoom with its 2022 North American Virtual Care Customer Value Leadership Award as well as its 2022 Global SMB Customer Experience Customer Value Leadership Award.

In 2022, we were also recognized as a leader in two IDC MarketScapes for Collaboration Tools in Education (North America and Worldwide).

In addition, IDC recognized Zoom as a leader in the 2022 APAC Team Collaboration and Videoconferencing MarketScape.

Zoom also received Leader recognition in two Aragon Research Globes:

Unified Communications and Collaboration as well as Video Conferencing.

We also received Aragon’s Innovation Award for Video Conferencing for the third year in a row (2020, 2021 and 2022).

Zoom was also named to Fortune’s 2023 Most Admired Companies list for the second year in a row, and Fast Company’s 2022 Next Big Things in Tech list highlighted Zoom Events.

We have a unique model that combines viral enthusiasm for our platform with a multipronged go-to-market strategy for optimal efficiency.

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Our platform is designed to make it easy to host meetings.

By attracting free hosts to use our platform, we promote usage that allows hosts and their meeting attendees to experience the

Zoom difference.

By attracting free hosts to use our platform, we promote usage that allows hosts and their meeting attendees to experience the Zoom difference.

We complement this lead-generation model with our multipronged go-to-market strategy that integrates the viral enthusiasm for our platform with optimal routes-to-market, including direct sales representatives, online channel, resellers, and strategic partners.

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This “land and expand” model has led to some of our largest deployments.

Customers are also purchasing services for webinars, room solutions, and phone for the full Zoom Unified Communications as a Service (“UCaaS”) experience.

Customers are also purchasing services for webinars, room solutions, phone, and contact center for a complete and integrated set of communications services.

• Innovate our platform continuously.

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We strive to deliver the best experience to our users by dedicating a portion of engineering capacity to developing on-demand, customer-requested features that would be valuable across our customer base.

• Accelerate international expansion.

• Drive international expansion.

With users, offices, and data centers strategically located around the world, we are poised to reach new customers globally.

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For example, our platform works without intensive translation requirements with only a few language adjustments to our user interface and support systems.

• Grow our partnership ecosystem and continue to expand our platform.

Our platform integrates easily with other systems and tools.

We enable developers to embed our platform into their own offerings through open application program interfaces (“APIs”) and our cross-platform software development kits (“SDKs”).

We have already partnered with several hardware video conferencing and peripheral providers and with software providers, including Atlassian and Dropbox.

Third-party developers are able to engage with the Zoom App Marketplace and Zoom Developer Platform to extend the value and adoption of Zoom with our customers through the development of public and private apps and integrations.

We provide a unified communications platform that delivers happiness and fundamentally changes how people interact, connecting them through frictionless and secure video, phone, chat, and content sharing.

Our core products include Zoom Meetings, Zoom Phone, Zoom Chat, Zoom Rooms, Zoom Hardware-as-a-Service, Zoom Conference Room Connector, Zoom Events, Zoom Webinar, Zoom Developer Platform, Zoom App Marketplace, and Zoom Contact Center.

• Grow our developer ecosystem and continue to expand our platform.

Through the Zoom Developer Platform, we enable customers and their developers to build their own solutions with our underlying platform technology, seamlessly embed our UC platform into their own offerings, and integrate their applications across Zoom products using our extensive library of application program interfaces (“APIs”) and selection of software development kits (“SDKs”).

Our app marketplace further extends the value and adoption of Zoom with our customers through the development and distribution of apps and integrations.

We continue to partner with video conferencing hardware and peripheral providers, and with software providers, including Palo Alto Networks, Zendesk, and Box.

Our core products are grouped under the following categories:

Zoom One, Zoom Spaces, Zoom Events, Zoom Contact Center, Zoom AI, and Zoom Developers.

Zoom Meetings

Zoom Meetings provide HD video, voice, chat, and content sharing across mobile devices, desktops, laptops, telephones, and conference room systems.

Zoom Meetings provides HD video, voice, chat, and content sharing across mobile devices, desktops, laptops, telephones, and conference room systems.

Our architecture can support up to 1,000 video participants in a single meeting.

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Zoom Meetings feature 49-person video gallery view, virtual backgrounds, MP4/M4A cloud/local recording with transcripts, video breakout rooms, screen sharing with annotation, and integrations with other powerful business applications to help teams get more done together.

Zoom Meetings integrate with tools created by companies such as Atlassian, Dropbox, Google, LinkedIn, Microsoft, Salesforce, and Slack.

Zoom Meetings integrate with tools created by companies such as Atlassian, Box, Dropbox, Google, LinkedIn, Microsoft, Salesforce, ServiceNow, and Slack.

Our meetings are a flexible tool for on-the-go employees who rely on their mobile device or tablet throughout their business day.

An end-to-end encryption (“E2EE”) option is available to free and paid Zoom customers globally who host meetings with up to 200 participants.

Zoom’s E2EE uses the same 256-bit AES GCM encryption that secures Zoom meetings by default, but with Zoom’s E2EE, the meeting host generates encryption keys and uses public key cryptography to distribute these keys to the other meeting participants.

Zoom Phone is an enterprise cloud phone system that provides powerful private branch exchange (“PBX”) features, such as secure call routing, call queuing, call detail reports, call recording, call quality monitoring, voicemail, switch to video, and much more.

Available stand-alone, or as an optional add-on to Zoom Meetings, Zoom Phone is a core component of our modern UCaaS strategy that enables customers to replace their existing PBX solution and consolidate all of their business communications and collaboration requirements onto Zoom.

Zoom’s E2EE uses the same 256-bit AES GCM encryption that secures Zoom meetings by default,

but with Zoom’s E2EE, the meeting host generates encryption keys and uses public key cryptography to distribute these keys to the other meeting participants.

Additionally, a customer managed key (“CMK”) service allows organizations to provide and manage their own encryption keys for certain customer content stored at rest in the Zoom Cloud.

The organization needs to manage the keys in the Amazon Web Services Key Management Service.

This allows for encryption of applicable content stored in the Zoom Cloud using the keys that the organization controls.

Translated captions help to remove language barriers, connect people, and promote inclusivity in meetings and webinars.

Captions are currently available between English and the following eleven languages:

Chinese Mandarin – Simplified (beta), Dutch, French, German, Italian, Japanese (beta), Korean (beta), Portuguese, Russian, Spanish, and Ukrainian.

Zoom Phone is a cloud phone system for businesses that provides powerful private branch exchange (“PBX”) features, such as secure call routing, call queuing, call detail reports, call recording, call quality monitoring, voicemail, switch to video, and much more.

Zoom Phone provides inbound and outbound calling via its support for native connectivity to the public switched telephone network (“PSTN”).

In the fiscal year ended January 31, 2022, Zoom Phone provided native PSTN connectivity in more than 45 countries and territories.

Zoom Phone also supports Premise Peering and Cloud Peering, which provide customers with the flexibility to keep their current PSTN service providers by redirecting existing third-party voice circuits to the Zoom Phone cloud.

As of the fiscal year ended January 31, 2023, Zoom Phone provided native PSTN connectivity in more than 45 countries and territories.

Zoom Phone also supports Premises Peering and Cloud Peering, which provide customers with the flexibility to keep their current PSTN service providers by redirecting existing third-party voice circuits to the Zoom Phone cloud.

Hybrid connectivity is also supported, allowing customers to mix native Zoom Phone calling plans and third-party voice circuits.

This unique capability allows customers to enjoy all of the benefits and features of Zoom Phone while keeping their existing service provider contracts, phone numbers, and calling rates with their preferred carrier of record.

Zoom Chat, which is included in the Zoom client for meeting and phone customers, enables organizations and teams to communicate and collaborate in groups, channels, or 1-1s and to stay connected by instantly sharing messages, images, audio files, and other content across desktop, laptop, tablet, and mobile devices.

With Zoom Chat, users can easily invite people outside their organization to a chat conversation, and users can quickly switch from a chat to a phone call or video meeting during a conversation.

Zoom Chat also features content storage for users who want discoverability and the ability to review their conversations or shared files.

There are dozens of Zoom Chat compatible applications available in the Zoom App Marketplace that provide notifications and improved workflow for other enterprise systems.

Zoom Phone Provider Exchange makes it easier for customers to choose their preferred PSTN provider partners, providing an improved way to connect with cloud peering partners, promote the discovery of new providers, and enable self-service of phone numbers from your selected partner.

As of January 31, 2023, there are more than 90 countries and territories included in the Provider Exchange program.

Zoom Team Chat

Zoom Team Chat, which is included in Zoom One and Zoom Phone plans, enables organizations and teams to communicate and collaborate in groups, channels, or 1-1s and to stay connected by instantly sharing messages, images, files, and other content across desktop, laptop, tablet, and mobile devices.

With Zoom Team Chat, users can easily invite people outside their organization to a chat conversation, and quickly switch from a chat to a phone call or video meeting during a conversation.

Zoom Team Chat also features content storage for users who want discoverability and the ability to review their conversations or shared files.

There are dozens of Zoom Team Chat compatible applications available in the Zoom App Marketplace that provide notifications and improved workflow for other enterprise systems.

Zoom Mail and Calendar

Zoom Mail and Calendar includes both client experiences (Zoom Mail Client, Zoom Calendar Client) and service components (Zoom Mail Service, Zoom Calendar Service).

Zoom Mail Client and Zoom Calendar Client can be used with third-party email and calendaring services from Microsoft or Google, or with Zoom Mail Service and Calendar Service.

Zoom Mail Service and Zoom Calendar Service are Zoom-hosted offerings targeted at customers with up to 50 employees.

Both the Client and Service offerings are generally available as of February 2023.

Zoom Whiteboard

Zoom Whiteboard is an interactive canvas, allowing teams to collaborate and brainstorm through the use of templates, drag and drop shapes and objects, text, diagramming tools, and integrations with third party services.

Zoom Whiteboard is a persistent collaboration tool that works across Zoom Meetings, Zoom Team Chat, Zoom Rooms for Touch, Zoom desktop and mobile apps, and web browsers.

Whiteboards can be shared with internal and external participants.

Zoom Rooms is our software-based conference room system that transforms every room – from executive offices, huddle rooms, training rooms, to broadcast studios – into a collaboration space that is easy to use, simple to deploy, and low-effort to manage.

Designed to increase workforce collaboration across in-room and virtual participants, Zoom Rooms bring one-click to join meetings, wireless multi-sharing, interactive whiteboarding, and intuitive room controls for a frictionless and secure Zoom Meeting experience.

Zoom Rooms can leverage purpose-built hardware, such as Zoom Rooms Appliances, for a turnkey deployment, or users can customize room builds with Zoom’s open hardware ecosystem and professional audio/visual equipment, enabling organizations to build video-enabled spaces for any use case.

Zoom Rooms Scheduling Display helps meet the needs of the agile office by delivering simple, on-the-fly room booking and room utilization management through a calendaring system.

With a single Zoom Rooms license, customers get unlimited access to this service, requiring only an iOS or Android touch display outside their rooms.

Zoom Rooms Digital Signage leverages displays, in and out of conference rooms, to project image, video, and URL content playlists.

Included as part of Zoom Rooms, role-based admins can easily manage unlimited Digital Signage content and displays through the Zoom Admin Portal and remotely control the content displayed across screens for corporate communications, internal marketing, branding, and more.

Zoom for Home is a personal home office solution designed to help remote workers connect and be more productive.

The leading providers of Zoom for Home compatible devices include Amazon, DTEN, Facebook, Google, Neat, Poly, and others.

Zoom Hardware-as-a-Service

Our Zoom Hardware-as-a-Service offering allows customers to access the latest and greatest video communication technology from third party equipment providers.

Customers can deploy a world-class communications experience with a variety of subscription options for phone and meeting room hardware.

Customers can also scale video conference rooms and phones with hardware options and hardware refreshes at an affordable, fixed monthly price.

Zoom Conference Room Connector

The Zoom Conference Room Connector is a gateway for SIP/H.323 endpoints to join Zoom meetings.

For organizations that use SIP/H.323 conference room systems from providers, such as Poly and Cisco, Zoom’s Conference Room Connector can take these traditional hardware video conferencing systems to the cloud, allowing users to leverage their existing investments while taking advantage of the Zoom platform.

As organizations transition from legacy hardware-based conference rooms to software-based Zoom Rooms, IT administrators save cost on layers of service, maintenance, and support contracts and bridge their endpoints with Zoom Conference Room Connector.

With the cost-savings, organizations can reinvest in video-enabling more rooms and continue to leverage their existing SIP/H.323 endpoints with a consistent, cloud-based experience across all their rooms.

Zoom Events provides businesses with a virtual event management solution powered by the Zoom platform.

Zoom Events enables users to manage and host all types of internal and external virtual events, from small interactive sessions to multi-day and multi-track events like conferences or consumer events.

This includes the ability to create a “hub” where all of a business’ events can be listed with corresponding information about each experience.

Designed to increase workforce collaboration across in-room and virtual participants, Zoom Rooms brings one-click to join meetings, wireless multi-sharing, interactive whiteboarding, intuitive room controls and other features to the Zoom Meeting experience.

Zoom Rooms includes Scheduling Display to simplify the room booking experience, and Digital Signage to share images, video, and URL content that can be managed remotely by role-based admins for multiple displays on the network.

Zoom Rooms Kiosk mode enables virtual receptionists and the ability to display content and custom messages to match the environment and purpose.

Workspace Reservation

Zoom Workspace Reservation is a service that enables the management of physical spaces with tools for customers to reserve and manage their workspace utilization by connecting users to workspaces.

It enhances and streamlines hotdesking and hoteling experiences and can provide recommendations for a workspace location or time to reserve.

Users can reserve a work location time and duration in advance or on-demand by selecting a location on a floor plan.

Administrators can learn more about the utilization of their workspaces to support planning and optimization of their locations.

Zoom Events provide businesses with a virtual event management solution powered by the Zoom platform.

Zoom Events enable users to manage and host all types of internal and external virtual events, from small interactive sessions to multi-day and multi-track events like conferences or consumer events.

This includes the ability to create a “hub” where all of a business’ events can be listed with corresponding information about each event.

It also enables event hosts to provide ticketing and registration for attendees, and the ability to track these activities.

OnZoom is a prosumer-focused virtual event platform and marketplace for Zoom users to create, host, and monetize online events.

OnZoom is an extension of Zoom’s unified communications platform with robust monetization (ticketing and fundraising) and simpler event management capabilities.

OnZoom is an extension of Zoom’s unified communications and collaboration platform with robust monetization (ticketing and fundraising) and simpler event management capabilities.

OnZoom is currently offered as a public beta for United States (“U.S.”) users to host and attend online events.

Zoom Sessions

Zoom Sessions became available in January 2023, allowing customers to use the signature features of Zoom Events for a single-session event, including branded registration and event pages, live polling, surveys and chat, advanced reporting and the ability to organize upcoming and past events in one place.

Zoom Webinars

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Our powerful third-party integrations help users maximize usage of their webinars and expand capabilities with paid registration, marketing automation, lead nurturing, and learning management.

Zoom Developer Platform and Zoom App Marketplace

Zoom Contact Center

Zoom Contact Center helps businesses deliver prompt, accurate and highly personalized customer experience.

Zoom Contact Center is an omnichannel contact center solution that is optimized for video and is integrated right into the Zoom client.

Zoom Virtual Agent

Zoom Virtual Agent is an intelligent conversational AI and chatbot solution that uses natural language processing and machine learning to accurately understand and instantly resolve issues for customers.

It became available in January, 2023.

Zoom IQ for Sales

Zoom IQ for Sales is conversation intelligence software for Zoom Meetings and Zoom Phone, which provides sales teams with meaningful and actionable insights from their customer interactions to improve seller performance and enhance customer experiences by merging call analytics with CRM data.

Zoom Developers

Zoom Developer Platform

The Zoom Developer Platform enables developers, platform integrators, service providers, and customers to easily build apps and integrations that use Zoom’s video-based communications solutions across video, phone, chat, or integrate Zoom’s core technology into their products and services, with opportunities for co-marketing, discovery and distribution.

Our developer platform also allows Zoom customers to administer their accounts including managing app requests and provisioning, as well as optimizing account usage with access to dashboards and comprehensive usage metrics.

With our SDKs, APIs, webhooks and extensive developer resources, Zoom, third-party developers, and partners build applications that integrate our platform with other globally in-demand applications, platforms, websites, and services.

Our customers also have access to tools and resources to develop private applications that integrate Zoom and Zoom technology into their workflows and systems.

Zoom App Marketplace

Our App Marketplace brings together integrations built by Zoom and third-party developers, making it easy for developers to publish their apps and for customers to enhance their Zoom experience with new functionalities.

The App Marketplace features third-party integrations of Zoom into best of breed apps, Zoom Apps (third-party apps integrated into the Zoom experience) and SDK apps (apps built by ISV program partners using our Meeting SDK).

The App Marketplace features third-party integrations of Zoom into best of breed apps, Zoom Apps (third-party apps integrated into the Zoom experience) and SDK apps, including apps built by ISV program partners using our Meeting SDK.

Key integrations include Google Workspace, Calendly, Slack, Microsoft Teams, Salesforce, Otter.ai, Hubspot, Asana, Kahoot!

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Users can enrich their Zoom experience with a variety of apps that cover many use cases — including whiteboarding, project management, note-taking, gaming, and more.

Zoom Contact Center

In February 2022, we introduced Zoom Contact Center which combines contact center functionality with our Zoom unified communications solutions.

Zoom Contact Center is currently available in the U.S.

and Canada with additional international availability planned for later this year.

Zoom Essential Apps, launched January 2023, provides access to a curated list of apps at no cost for 1 year after app activation for Zoom One Pro, Business and Business Plus users to enhance their Zoom experience such as through visual agendas, automated tools to keep meetings on track and interactive activities to add energy and fun to meetings .

Our Technology and Infrastructure

Our unique technology and infrastructure enable best-in-class reliability, scalability, and performance.

We designed our communications platform to be video-first and cloud-native.

Most legacy approaches utilize single multipoint control units (“MCUs”) to bridge video and voice participants into an integrated stream that is broadcast back to the participants.

These hardware devices are shipped with defined processing and memory capacity that are difficult to scale.

In addition, an MCU architecture is similar to other mainframe-like approaches where stream processing and mixing run on the same machine, which is resource-intensive and limits scalability.

Our technology was specifically designed from the start to address the most difficult component of communications:

We designed our communications and collaboration platform to address the most difficult component of communications:

Video requires intense computing resources for encoding, decoding, multiplexing, and synchronization, as well as higher bandwidth and network performance, to a much higher degree than other forms of communication like voice, chat, and content sharing.

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We have customers of all sizes, from individuals to global Fortune 50 organizations.

Our current customer base spans numerous industry categories, including education, entertainment/media, enterprise infrastructure, finance, government, health

care, manufacturing, nonprofit/not for profit and social impact, retail/consumer products, and software/internet.

Our current customer base spans numerous industry categories, including education, entertainment/media, enterprise infrastructure, finance, government, health care, manufacturing, nonprofit/not for profit and social impact, retail/consumer products, and software/internet.

No individual customer represented more than 10% of our total revenue in the fiscal year ended January 31, 2023.

Our sales model combines our viral demand generation and our free Zoom Meetings plan with a sales approach optimized for the size of each customer opportunity.

Our direct sales force includes our field sales representatives as well as our inside sales team, and it is organized by customer employee count, region, and vertical.

Our direct sales force includes our field sales representatives as well as our inside sales team, and it is organized by customer subscription size, region, and vertical.

Our channel team coordinates the activities of resellers and strategic partners to build a strong ecosystem that broadens our reach.

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We complement our viral growth with targeted online and out-of-home advertising.

We shifted our events strategy from in-person to online during the pandemic, including hosting Zoomtopia, our annual user conference, virtually to tens of thousands of attendees.

We shifted our events strategy from in-person to online and then to hybrid as the world came out the pandemic, including hosting Zoomtopia, our annual user conference, as hybrid experience featuring both in person and virtual events to tens of thousands of attendees.

Research and Development

We drive our business with constant innovation.

We have research and development presence in the United States, India, Singapore, and China, which we believe is a strategic advantage for us, allowing us to invest more in increasing our product capabilities in an efficient manner with a “follow the sun” strategy.

We have research and development presence in China, India, Singapore and the United States, which we believe is a strategic advantage for us, allowing us to invest more in increasing our product capabilities in an efficient manner with a “follow the sun” strategy.

Our Competition

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We take steps to ensure compliance with the terms of the licenses governing such licensed technology.

We believe our business is not materially dependent on any individual patent, trademark, copyright, trade secret, license, or

other intellectual property right.

We believe our business is not materially dependent on any individual patent, trademark, copyright, trade secret, license, or other intellectual property right.

For information on the risks associated with our intellectual property, see “Item 1A - Risk Factors.”

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This culture supports our hiring and serves as a competitive advantage in attracting and retaining top talent.

Comparably recognized Zoom for numerous culture awards in 2021 including Best Company Happiness and Best CEO.

Our employees also named Zoom among the winners of Glassdoor’s Employees’ Choice Awards honoring the Best Places to Work in 2021.

Zoom was prominently featured in the computer software category on Fortune’s ‘Most Admired Companies’ list.

Additionally, it was named to the Variety500, an award that recognizes the most influential business leaders shaping the industry.

Zoom was also named to Newsweek’s “America's Greatest Workplaces 2023 for Diversity” list.

Diversity, Equity, and Inclusion

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We offer a wide array of benefits including comprehensive healthcare benefits, including mental health and fertility benefits, wellness benefits, a book reimbursement plan to support continuous learning, and charitable gift matching through our Zoom Cares program.

In response to the COVID-19 pandemic, we implemented significant changes that we determined were in the best interest of our employees as well as the communities in which we operate.

This includes having the vast majority of our employees work from home, while implementing additional safety measures for employees continuing critical on-site work.

We also provide flexible work hours in certain cases.

We have also provided a work-from-home reimbursement policy to assist employees in that transition.

Over the past year, we conducted a comprehensive employee survey with regular follow-ups and engaged in peer research to make thoughtful decisions on how to move forward in an evolving world of work.

Over the past several years, we conducted a comprehensive employee survey with regular follow-ups and engaged in peer research to make thoughtful decisions on how to move forward in an evolving world of work.

Two priorities were immediately clear:

keeping our employees safe and supporting them through a meaningful employee experience.

We believe that the future of work at Zoom will be based on enabling a flexible working environment for our employees.

We have created three "workstyles" for our employees (in-person, remote and hybrid) and will be allowing most employees to choose their own workstyle.

We believe maintaining a flexible working environment for our employees is a key priority.

We offer three “workstyles” for our employees (in-person, remote and hybrid) and will be allow most employees to choose their own workstyle.

Corporate Information

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Compared sentence by sentence after normalising whitespace, quotation marks, case and digits, so re-formatting and restated figures do not read as changed language. Wording changes appear as one removal and one addition. The current filing and the prior one are authoritative.

What changed 10-K

Item 1. Business