49 unchanged sentences
• maintain positive relationships with and increase the number and efficiency of Territory Partners;
−Removed: • successfully integrate entities we recently acquired into our business;
+Added: • successfully integrate entities we acquire into our business;
• expand our business internationally;
2 unchanged sentences
• price our subscriptions in relation to actual operating expenses and achieve required regulatory approval for pricing changes;
−Removed: • recruit, integrate and retain skilled, qualified and experienced sales department professionals who can demonstrate our value proposition to new and existing members;
−Removed: • provide our members with superior member service, including timely and efficient payment of veterinary invoices, and by recruiting, integrating and retaining skilled and experienced personnel who can efficiently review veterinary invoices and process payments;
−Removed: • generate new and maintain existing relationships and programs in our other business segment;
+Added: • recruit, integrate and retain skilled, qualified and experienced sales professionals who can demonstrate our value proposition to new and existing members;
+Added: • provide our members with superior service, including timely and efficient payment of veterinary invoices, and by recruiting, integrating and retaining skilled and experienced personnel who can efficiently review veterinary invoices and process payments;
+Added: • generate new relationships and manage and maintain existing relationships and programs in our other business segment;
• react to existing and new competitors;
33 unchanged sentences
Our practice has been to regularly reevaluate and adjust the price of our subscriptions, with a goal of achieving our targeted payout ratio, subject to the review and approval of applicable state regulators, who may reduce or disallow our pricing changes.
−Removed: Such review has in the past resulted, and may in the future result, in delayed implementation of pricing changes, which could adversely affect our operating results and financial condition.
+Added: Such review has in the past resulted (for instance, during the COVID-19 pandemic), and may in the future result, in delayed implementation of pricing changes, which could adversely affect our operating results and financial condition.
In addition, we may be prevented by regulators from implementing significant pricing changes, requiring us to raise rates more quickly than we otherwise may desire.
79 unchanged sentences
If more veterinary hospitals install and use our patented proprietary software, the number or amounts of veterinary invoices we receive is likely to increase.
−Removed: Our patented proprietary software is designed to integrate directly with most practice management software systems used by veterinary hospitals and allow us to receive and pay veterinarian invoices directly to the hospital.
+Added: Our patented proprietary software is designed to integrate directly with most practice management software systems used by veterinary hospitals and allow us to receive and pay veterinary invoices directly to the hospital.
We believe that it is critical to our long-term success to improve the member experience so we encourage veterinary hospitals to install and use our software.
59 unchanged sentences
We use these technology frameworks to price our subscriptions, enroll members, engage with current members and pay veterinary invoices.
−Removed: Our members review and purchase subscriptions through our website and contact center, and for those veterinary hospitals who have installed our patented proprietary software, we receive and pay veterinarian invoices directly to the hospitals through our patented software.
+Added: Our members review and purchase subscriptions through our website and contact center, and for those veterinary hospitals who have installed our patented proprietary software, we receive and pay veterinary invoices directly to the hospitals through our patented software.
Our reputation and ability to acquire, retain and serve our members and support our partners depends on the reliable performance of our technology platform and the underlying network systems and infrastructure, and on providing best-in-class member service, including through our contact center and website.
77 unchanged sentences
In addition, our strategic relationships may require us to agree to exclusivity or other terms that may limit our ability to pursue opportunities we might otherwise pursue.
−Removed: For example, we have agreed to work exclusively with Aflac to develop opportunities in Japan’s pet insurance marketplace, which may prevent us from pursuing alternative opportunities.
+Added: For example, we agreed to work exclusively with Aflac to develop opportunities in Japan’s pet insurance marketplace.
In connection with our strategic relationships, we have in the past and may in the future provide equity consideration, impose contractual holding periods for such securities, impose standstill obligations or include other requirements that terminate in the event the strategic relationship ceases, which may have an adverse effect on our stock price and otherwise cause our business to suffer.
46 unchanged sentences
Changes in foreign exchange rates may adversely affect our revenue and operating results.
−Removed: In addition to the United States, we offer products in Canada, several European countries, and Australia, and we are pursuing operations in other jurisdictions such as Japan.
+Added: In addition to the United States, we offer products in Canada, several European countries, and Australia, and we are pursuing operations in several other jurisdictions.
These activities expose us to the risk of changes in currency exchange rates.
304 unchanged sentences
Compared sentence by sentence after normalising whitespace, quotation marks, case and digits, so re-formatting and restated figures do not read as changed language. Wording changes appear as one removal and one addition. The current filing and the prior one are authoritative.