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Forward-looking statements by their nature address matters that are, to different degrees, uncertain.
−Removed: We caution readers that accuracy with respect to forward-looking projections is difficult and risks and uncertainties, in some cases, have affected, and in the future could affect, our actual results and could cause our actual results for the remainder of 2020 and beyond to differ materially from historical results and from those expressed in any of our forward-looking statements.
+Added: We caution readers that accuracy with respect to forward-looking projections is difficult and subject to risks and uncertainties.
+Added: Those risks and uncertainties, in some cases, have affected, and in the future could affect, our actual results and could cause our actual results for the remainder of 2020 and beyond to differ materially from historical results and from those expressed in any of our forward-looking statements.
We operate in a business environment that is continually changing, and as such, new risk factors may emerge over time.
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We cannot predict these new risk factors nor can we assess the impact, if any, that they may have on our business in the future.
−Removed: The Company is providing the following risk factor to supplement the risk factors contained in Item 1A of our Annual Report on Form 10-K for the year ended December 31, 2019.
+Added: We are providing the following risk factor to supplement the risk factors contained in Item 1A of our Annual Report on Form 10-K for the year ended December 31, 2019.
The impact of the COVID-19 Pandemic and related general economic conditions could have a material adverse effect on our results of operations, financial condition or cash flows.
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and global financial markets and economies during March 2020.
−Removed: Circumstances relating to the Pandemic are unprecedented in scope, continue to evolve, and are complex and uncertain.
+Added: Circumstances relating to the Pandemic are unprecedented in scope and impact, continue to evolve, and are complex and uncertain.
We are continually monitoring and assessing the impact of the Pandemic due to such uncertainty and cannot estimate the full extent of its future impact on our business, financial condition or results of operations.
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As a result of the Pandemic and related economic conditions, our investment portfolio has become volatile, impairments are higher than experienced in recent years and yields on our fixed income investments have declined.
−Removed: The severity and length of the Pandemic may continue to have a negative impact on our investment portfolio and investment income, liquidity and capital position, which impact could be material.
−Removed: Due to government-mandated social distancing, lockdown and various stay-at-home and similar orders, the vast majority of our workforce is currently working remotely.
+Added: The severity and length of the Pandemic may continue to have a negative impact on our investment portfolio, investment income, liquidity and capital position, of which the impact could be material.
+Added: Due to government-mandated social distancing, public health guidance, lockdown and various stay-at-home and similar orders, the vast majority of our workforce is currently working remotely.
The duration of this remote work environment may adversely impact our ability to perform in-person tasks like inspections and investigations for our underwriting and claims functions.
Furthermore, if a significant percentage of our workforce is unable to work, whether because of illness, quarantine, limitations on travel or other government restrictions in connection with the Pandemic, or other disruptions, the quality or timeliness of our services and operations may be negatively impacted.
−Removed: In addition, with a large percentage of our workforce working remotely, we are highly reliant on the effective functioning of our business continuity plans and technological applications, and we are subject to ongoing cyber threats and vulnerabilities.
+Added: In addition, with a large percentage of our workforce working remotely, we are highly reliant on the effective functioning of our business continuity plans and technology, and we are subject to ongoing cyber threats and vulnerabilities.
We also outsource a variety of functions to third parties, including certain of our administrative operations.
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While we closely monitor the business continuity activities of these third parties, successful ongoing execution of their business continuity strategies are largely outside our control.
−Removed: If one or more of the third parties to whom we outsource certain critical business activities experience operational impacts, some of which could be significant, from the spread of COVID-19 and governmental reactions thereto, or claim that they cannot perform due to a force majeure, it could adversely impact our business, results of operations or financial condition.
+Added: If one or more of the third parties to whom we outsource certain critical business activities experience operational impacts, some of which could be significant, from the spread of COVID-19 and governmental reactions thereto, or claim that they cannot perform due to a force majeure, it could adversely impact our business, results of operations and/or financial condition.
While we believe that our in-force commercial lines policies in large part do not cover business interruption losses related to the Pandemic, legislation has been discussed and introduced in various states and in the U.S.
−Removed: Congress to retroactively amend insurance contracts to provide business interruption coverage or limit policy exclusions for losses allegedly related to the Pandemic.
−Removed: While we believe that any such retroactive legislation changing the terms of an insurance contract would be unconstitutional and otherwise violative of well-established law, if such changes were to be enacted and upheld, we would be exposed to a significant unfunded liability.
+Added: Congress to retroactively amend insurance contracts to provide business interruption coverage , to impose presumptions on insurance policy interpretation, and/ or limit policy exclusions for losses allegedly related to the Pandemic.
+Added: While we believe that many of those proposals, including retroactive legislation changing the terms of an insurance contract , would be unconstitutional and otherwise violative of well-established law, if such changes were to be enacted and upheld, we would be exposed to a significant unfunded liability.
On the Federal level, there is also uncertainty around legislation to address insurance coverages for pandemics prospectively.
−Removed: State regulators may also continue to impose premium refund orders similar to those issued to date that call for premium refunds or credits across multiple lines of business, including both our Commercial and Personal Lines , mandate rate reductions for lines such as personal automobile and commercial automobile coverages due to a decrease in claims frequency as a result of less driving during the Pandemic, or mandate presumptions of compensability in workers’ compensation coverages.
+Added: State regulators may also continue to impose premium refund orders similar to those issued to date that call for premium refunds or credits across multiple lines of business, including both our Commercial and Personal Lines , mandate rate reductions for lines such as personal automobile and commercial automobile coverages due to a decrease in claims frequency as a result of less driving during the Pandemic, and/ or mandate additional presumptions of compensability in workers’ compensation coverages.
The uncertainties related to these various legislative and regulatory matters, and the potential that other such uncertainties will arise in reaction to the Pandemic, could adversely impact our ability to sustain adequate returns in certain lines of business or in some cases operate lines profitably.
−Removed: Instances of civil unrest and riots may continue to negatively impact our business.
−Removed: Due to ongoing economic, political and social conditions, the Company may continue to experience losses associated with insureds’ property damage arising from instances of civil unrest and riots, as occurred in the second quarter of 2020 in certain metropolitan areas where the Company has concentrations of business.
+Added: Instances of riots and civil unrest may continue to negatively impact our business.
+Added: Due to ongoing economic, political and social conditions, we may continue to experience losses associated with insureds’ property damage arising from instances of riots and civil unrest, as occurred in the second and third quarters of 2020 in certain metropolitan areas where we have concentrations of business.
Additional factors that could cause actual results to differ include, but are not limited to, the following:
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adverse claims experience or changes in our estimates of loss and loss adjustment expense reserves, including with respect to catastrophes, which may result in lower current year underwriting income or adverse loss development, and could impact our carried reserves;
−Removed: uncertainties with respect to the long-term profitability of our products, including with respect to new products such as our Hanover Platinum Personal Lines, excess and surplus lines, or longer-tail products covering casualty losses;
+Added: uncertainties with respect to the long-term profitability of our products, including with respect to newer products such as our Hanover Platinum Personal Lines and excess and surplus lines, or longer-tail products covering casualty losses;
disruption in our distribution channels, including the loss or disruption of our independent agency channel, including the impact of competition and consolidation in the industry and among agents and brokers;
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an increase in mandatory assessments by state guaranty funds;
−Removed: risks and uncertainties associated with the Michigan legislation that took effect on July 2, 2020 and reformed the existing requirements that all personal and commercial automobile polices issued in the state include no-fault personal injury protection coverage without a cap on maximum benefits allowed and the resulting increase in litigation challenging or associated with this reform;
+Added: risks and uncertainties associated with the Michigan legislation that took effect on July 2, 2020 and reform ed the existing requirements that all personal and commercial automobile polices issued in the state include no-fault personal injury protection coverage without a cap on maximum benefits allowed and the resulting increase in litigation challenging or associated with this reform;
actions by our competitors, many of which are larger or have greater financial resources than we do;
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Compared sentence by sentence after normalising whitespace, quotation marks, case and digits, so re-formatting and restated figures do not read as changed language. Wording changes appear as one removal and one addition. The current filing and the prior one are authoritative.