−Removed: We are a provider of outsourced digital services and next-generation customer experience to the world’s most innovative companies, helping our clients represent, protect and grow their brands.
−Removed: We serve our clients by supporting their end customers’ urgent needs, helping them navigate an increasingly-complex compliance landscape, handling sensitive tasks, including online content moderation, and enabling artificial intelligence technology and automation.
−Removed: As of December 31, 2024, we supported approximately 200 clients spanning established and emerging industry sectors, including social media, e-commerce, gaming, streaming media, food delivery and ride-sharing, technology, financial services, and healthcare.
+Added: We deliver outsourced digital services that power the companies shaping the future.
+Added: By combining specialized human talent and intelligent technology, we solve complex operational challenges for global category leaders within AI, autonomous vehicles, robotics, social media, financial services, healthcare, and beyond.
+Added: We enable our clients to elevate their customer experience, protect their platforms, and grow their brands.
+Added: As of December 31, 2025, we supported approximately 200 clients.
Our global, omnichannel delivery model is focused on providing our clients with three key services – Digital Customer Experience (“Digital CX”), Trust & Safety and Artificial Intelligence (“AI”) Services.
9 unchanged sentences
For the fiscal year ended December 31, 2025 , Digital Customer Experience, Trust & Safety and Artificial Intelligence Services represented 56%, 26% and 18%, respectively, of our total service revenue of $1,183.5 million compared to 61%, 25% and 14%, respectively, of our total service revenue of $995.0 million for the year ended December 31, 2024.
−Removed: We aim to bolster our portfolio of highly complementary service capabilities by integrating consultative expertise, process automation, and technology that further expand our value proposition to clients.
+Added: We aim to bolster our portfolio of highly complementary service capabilities by integrating Agentic AI systems integration capabilities, consultative expertise, process automation, and technology that further expand our value proposition to clients.
This may include evaluating M&A opportunities to expand into higher value, specialized services, gain vertical market expertise, or acquire additional capabilities and technologies.
7 unchanged sentences
Protecting and maintaining our clients’ brands makes up a significant portion of our Digital CX services.
−Removed: We differentiate our performance with our focus on driving efficiency, based on frontline insights and advanced analytics, and our culture of employee engagement which enhances the customer experience they provide.
−Removed: Learning Experience :
−Removed: TaskUs provides the curricula, training processes, e-Learning systems, and programs that enable global brands to scale operations, make impactful decisions, build smarter process flows and create high-performing teams.
+Added: We differentiate our performance and elevate customer experiences with our focus on blending adaptive, Agentic AI technologies and human-powered operational excellence, driving efficiency, based on frontline insights and advanced analytics, and our culture of employee engagement which enhances the customer experience they provide.
New Product or Market Launches:
5 unchanged sentences
TaskUs provides a suite of services to our clients that need assistance designing their customer experience programs and optimizing their operating environments, including D igital CX strategy, operational excellence and technology assessment and recommendations.
+Added: Additionally, TaskUs brings our strategic consulting capabilities and AI model training, maintenance, and safety solutions together with our expertise in our clients’ processes and workflows to help clients implement Agentic AI - unlocking cost savings and amplifying the power of our human teammates.
+Added: Learning Experience :
+Added: TaskUs provides the curricula, training processes, e-Learning systems, and programs that enable global brands to scale operations, make impactful decisions, build smarter process flows and create high-performing teams.
Trust & Safety
1 unchanged sentence
Our Trust & Safety teams partner with clients to apply best practices to policy development and distribution, product design, quality, and training.
−Removed: TaskUs was recognized as a Leader in the Everest Group’s Trust and Safety Services PEAK Matrix® Assessment 2024 and its Financial Crime and Compliance (FCC) PEAK Matrix® Assessment 2024.
+Added: For the third year in a row, TaskUs was recognized as a Leader in the Everest Group’s Trust and Safety Services PEAK Matrix® Assessment 2025.
Trust & Safety consists of two primary areas of service:
−Removed: Content Moderation and Financial Crimes + Compliance (formerly known as Risk and Response).
+Added: Content Moderation and Financial Crime & Compliance.
Content Moderation
16 unchanged sentences
We specialize in assessing, creating, and deploying culturally competent and comprehensive well-being tools.
−Removed: Financial Crimes + Compliance
−Removed: Financial Crimes + Compliance pertains to services designed to protect end users, detect and eliminate fraud, address unwanted user activity, and manage regulatory compliance.
−Removed: Our Financial Crimes + Compliance services include:
+Added: Financial Crime & Compliance
+Added: Financial Crime & Compliance pertains to services designed to protect end users, detect and eliminate fraud, address unwanted user activity, and manage regulatory compliance.
+Added: TaskUs was recognized as a Leader in the Everest Group’s Financial Crime and Compliance (FCC) PEAK Matrix® Assessment 2025.
+Added: Our Financial Crime & Compliance services include:
We help safeguard client platforms while accounting for and servicing know-your-customer (“KYC”) and know-your-business (“KYB”) requirements.
31 unchanged sentences
AI Deployment Management in the Field:
−Removed: Through our relationship with autonomous vehicle and robotic technology companies we have built capabilities in deploying and managing the performance of AI in real-world production environments.
+Added: Through our relationship with autonomous vehicle and robotics companies we have built capabilities in deploying and managing the performance of AI in real-world production environments.
We have built standard operating procedures to handle real-time management, troubleshooting, and emergency response.
We have also built feedback mechanisms and process improvement recommendations into our delivery models to help clients continue to adapt, improve, and evolve in their AI deployments.
−Removed: We have designed and built an human-in-the-loop service that supports training AI driving models by handling complex or unusual road conditions.
−Removed: The data collected helps refine the AI model to improve safety and reliability of the vehicle’s autonomous performance.
+Added: We have designed and built a human-in-the-loop service that supports training AI driving models by handling complex or unusual road conditions and navigational challenges presented by urban environments.
+Added: The data collected helps refine the AI model to improve safety and reliability of the vehicle’s and robot’s autonomous performance.
+Added: Artificial Intelligence (“AI”) Safety:
+Added: AI Safety pertains to services designed to mitigate algorithmic bias, misinformation, and the proliferation of harmful content through rigorous data labeling and red-teaming protocols.
+Added: Our global team of specialized moderators and subject matter experts works in tandem with proprietary tools to evaluate and fine-tune Large Language Models (“LLM”), ensuring client deployments remain compliant with evolving international safety standards and ethical guidelines.
+Added: This integrated approach addresses the critical 'human-in-the-loop' requirement for developing trustworthy AI while reducing operational risks associated with generative technology for our clients.
Data Collection Services:
59 unchanged sentences
We have dedicated leadership in each geography to support our Cirrus model that allows employees to work from home predominantly, with sites for orientation, training and team activities.
−Removed: As of December 31, 2024 , more than 40% of our teammates were working 100% remotely or utilizing a hybrid model.
+Added: As of December 31, 2025 , less than 30% of o ur teammates were working 100% remotely or utilizing a hybrid model.
We also leverage TaskVerse, a centralized platform to source, recruit, and manage freelancers, or “Taskers,” from around the world.
27 unchanged sentences
The program is voluntary and self-driven - giving each teammate and leader the choice to enroll and make an investment in their career and themselves.
−Removed: As December 31, 2024 , more than 37,000 of our talented teammates had enrolled in the Academy since its inception, with approximately 2,400 enrollees receiving promotions during 2024 .
+Added: As December 31, 2025 , more than 53,000 of our talented teammates had enrolled in the Academy since its inception, with approximately 2,200 enrollee s receiving promotions during 2025 .
The key tenets of the program are:
• Upskilling for career advancement:
−Removed: We provides a best-in-class digital ecosystem based on an "Education-Exposure-Experience" model to support the development journey of our teammates and leaders.
+Added: We provide a best-in-class digital ecosystem based on an "Education-Exposure-Experience" model to support the development journey of our teammates and leaders.
• Digital ecosystem for learning:
−Removed: Our programs, spanning 12 u nique career paths, emphasize self-paced learning, collaboration spaces for peer-to-peer learning, and skills libraries - enabling teammates to learn flexibly and connect with others.
+Added: Our programs, spanning 14 unique career paths, em phasize self-paced learning, collaboration spaces for peer-to-peer learning, and skills libraries - enabling teammates to learn flexibly and connect with others.
• Mentorship for growth:
Our group and one-to-one mentoring programs play a vital role in fostering learning and development.
−Removed: TaskUs mentors devoted more than 4,000 h ours in support of the Academy in 2024.
+Added: TaskUs mentors devote d more than 3,400 hours in support of the Academy in 2025.
• Buildings a leadership pipeline:
We develop first-day-ready leaders who are focussed on our core values to drive organizational growth.
+Added: • Professional Certification through SkillUp:
+Added: We have introduced specialized certification tracks in Lean Six Sigma (White, Yellow, and Green Belt) and Artificial Intelligence (AI for Beginners and AI for Leaders).
+Added: These programs empower everyone from frontline associates to leaders to earn industry-recognized credentials, fostering a culture of continuous improvement and self-development.
At TaskUs, we take immense pride in living out our People First culture, a cornerstone of who we are and how we operate.
72 unchanged sentences
Additionally, breaches of regulatory requirements could result in litigation, increased scrutiny from regulatory bodies and loss of customer trust, all of which may adversely affect our business, financial condition, operational results and long term prospects.”
−Removed: Several of our sites in the Philippines, India, Mexico and Croatia receive tax incentives based on our compliance with specific criteria.
+Added: Several of our sites in the Philippines, India and Croatia receive tax incentives based on our compliance with specific criteria.
These benefits vary and may include income tax holidays, reduced income taxes, indirect tax exemptions, tax deductions, or tax credits.
5 unchanged sentences
We are also subject to the self-regulatory standards that require companies that process payment card data to implement certain data security measures.
−Removed: Certain clients require solutions that ensure security due to nature of the content being distributed and associated applicable regulatory requirements.
+Added: Certain clients require solutions that ensure security due to the nature of the content being distributed and associated applicable regulatory requirements.
In particular, our employees may access protected health information, which triggers our required compliance with HIPAA.
21 unchanged sentences
Compared sentence by sentence after normalising whitespace, quotation marks, case and digits, so re-formatting and restated figures do not read as changed language. Wording changes appear as one removal and one addition. The current filing and the prior one are authoritative.