REGIS CORP 10-Q

Item 2. Management’s Discussion and Analysis of Financial Condition and Results of Operations Management’s Discussion and Analysis of Financial Condition and Results of Operations (MD&A) is designed to provide a reader of our consolidated financial statements with a narrative from the perspective of our management on our financial condition, results of operations, liquidity and certain other factors that may affect our future results. This MD&A should be read in conjunction with the MD&A included in our June 30, 2020 Annual Report on Form 10-K and other documents filed or furnished with the Securities and Exchange Commission (SEC) during the current fiscal year. MANAGEMENT’S OVERVIEW Regis Corporation (RGS) franchises, owns, and operates beauty salons. As of September 30, 2020, the Company franchised, owned or held ownership interests in 6,614 worldwide locations. Our locations consisted of 6,534 system-wide North American and International salons, and in 80 locations we maintained a non-controlling ownership interest less than 100 percent. Each of the Company’s salon concepts generally offer similar salon products and services and serve the mass market. As of September 30, 2020, we had approximately 7,000 corporate employees worldwide. Impact of the COVID-19 Pandemic on Business Operations During the period ended September 30, 2020, the global coronavirus pandemic ("COVID-19") had an adverse impact on operations, including the closure of all salons in California for the majority of the quarter due to government-mandated closures. These restrictions were lifted in September and as of September 30, 2020, system-wide salons are approximately 95% open. Management is evaluating the future of the unopened salons, including potential closures. The COVID-19 pandemic continues to impact guest visits to our salons leading to a significant reduction in revenue. Due to the economic disruption caused by the COVID-19 pandemic, the Company faces a greater degree of uncertainty than normal in making judgments and estimates needed to apply the Company's significant accounting policies. Actual results and outcomes may differ from management's estimates and assumptions. CRITICAL ACCOUNTING POLICIES The interim unaudited Condensed Consolidated Financial Statements are prepared in conformity with accounting principles generally accepted in the United States of America. In preparing the interim unaudited Condensed Consolidated Financial Statements, we are required to make various judgments, estimates and assumptions that could have a significant impact on the results reported in the interim unaudited Condensed Consolidated Financial Statements. We base these estimates on historical experience and other assumptions believed to be reasonable under the circumstances. Estimates are considered to be critical if they meet both of the following criteria: (1) the estimate requires assumptions about material matters that are uncertain at the time the accounting estimates are made, and (2) other materially different estimates could have been reasonably made or material changes in the estimates are reasonably likely to occur from period to period. Changes in these estimates could have a material effect on our interim unaudited Condensed Consolidated Financial Statements. Our significant accounting policies can be found in Note 1 to the Consolidated Financial Statements contained in Part II, Item 8 of the June 30, 2020 Annual Report on Form 10-K, as well as Notes 1 and 2 to the unaudited Condensed Consolidated Financial Statements contained within this Quarterly Report on Form 10-Q. We believe the accounting policies related to the valuation of goodwill, the valuation and estimated useful lives of long-lived assets, estimates used in relation to tax liabilities and deferred taxes are most critical to aid in fully understanding and evaluating our reported financial condition and results of operations. Discussion of each of these policies is contained under “Critical Accounting Policies” in Part II, Item 7 of our June 30, 2020 Annual Report on Form 10-K. Our policies related to revenue recognition guidance, ASC Topic 606, can be found in Note 2 to the unaudited Condensed Consolidated Financial Statements. 25 RESULTS OF OPERATIONS Impact of salons sold to franchisees on operations In the three months ended September 30, 2020, the Company sold 137 company-owned salons to franchisees. The impact of these transactions are as follows: Three Months Ended September 30, Increase (Decrease) 2020 2019 (Dollars in thousands) Salons sold to franchisees 137 545 (408) Cash proceeds received $ 3,735 $ 37,945 $ (34,210) (Loss) gain on sale of venditions, excluding goodwill derecognition $ (662) $ 26,223 $ (26,885) Non-cash goodwill derecognition — (32,083) 32,083 Loss from sale of salon assets to franchisees, net $ (662) $ (5,860) $ 5,198 System-wide results As we transition to an asset-light franchise platform, our results will be more impacted by our system-wide sales, which include sales by all points of distribution, whether owned by the Company or our franchisees. While we do not record sales by franchisees as revenue, and such sales are not included in our consolidated financial statements, we believe that this operating measure is important in obtaining an understanding of our financial performance. We believe system-wide sales information aids in understanding how we derive royalty revenue and in evaluating performance. System-wide same-store sales by concept are detailed in the table below: Three Months Ended September 30, 2020 2019 SmartStyle (33.9) % (2.2) % Supercuts (33.4) 0.2 Signature Style (30.2) (1.7) Consolidated system-wide same store sales (32.6) % (1.1) % _______________________________________________________________________________ (1) System-wide same-store sales are calculated as the total change in sales for system-wide franchise and company-owned locations for more than one year that were open on a specific day of the week during the current period and the corresponding prior period. Quarterly system-wide same-store sales are the sum of the system-wide same-store sales computed on a daily basis. Franchise salons that do not report daily sales are excluded from same-store sales. Locations relocated within a one-mile radius are included in same-store sales as they are considered to have been open in the prior period. System-wide same-store sales are calculated in local currencies to remove foreign currency fluctuations from the calculation. TBG salons were not a franchise location in fiscal year 2021 so they are excluded from fiscal year 2020 same-store sales for comparability. 26 Condensed Consolidated Results of Operations (Unaudited) The following table sets forth, for the periods indicated, certain information derived from our unaudited Condensed Consolidated Statement of Operations. The percentages are computed as a percent of total consolidated revenues, except as otherwise indicated. For the Three Months Ended September 30, 2020 2019 2020 2019 2020 ($ in millions) % of Total Revenues (1) (Decrease) Increase Service revenues $ 36.4 $ 141.9 32.7 % 57.5 % (2,480) Product revenues 24.7 45.7 22.2 18.5 370 Royalties and fees 18.0 28.0 16.1 11.3 480 Franchise rental income 32.3 31.4 29.0 12.7 1,630 Cost of service (2) 28.5 90.5 78.3 63.7 1,460 Cost of product (2) 16.4 26.3 66.4 57.7 870 Site operating expenses 13.2 32.9 11.8 13.3 (150) General and administrative 26.1 40.6 23.4 16.4 700 Rent 13.2 24.3 11.8 9.8 200 Franchise rent expense 32.3 31.4 29.0 12.7 1,630 Depreciation and amortization 7.4 9.4 6.6 3.8 280 Long-lived asset impairment 5.8 — 5.2 N/A N/A TBG restructuring — 1.5 — 0.6 (60) Operating loss (4) (31.6) (9.9) (28.4) (4.0) (2,440) Interest expense (3.8) (1.4) (3.4) (0.6) (280) Loss from sale of salon assets to franchisees, net (0.7) (5.9) (0.6) (2.4) 180 Interest income and other, net 0.1 0.2 0.1 0.1 — Income tax benefit (3) 0.6 2.9 1.7 16.8 N/A Income from discontinued operations, net of income taxes — 0.4 — 0.2 (20) _______________________________________________________________________________ (1) Cost of service is computed as a percent of service revenues. Cost of product is computed as a percent of product revenues. (2) Excludes depreciation and amortization expense. (3) Computed as a percent of loss from continuing operations before income taxes. The income taxes basis point change is noted as not applicable (N/A) as the discussion within MD&A is related to the effective income tax rate. (4) Total is a recalculation; line items calculated individually may not sum to total due to rounding. 27 Consolidated Revenues Consolidated revenues primarily include revenues of company-owned salons, product and equipment sales to franchisees, franchise royalties and fees, and franchise rental income. The following tables summarize revenues and same-store sales by concept, as well as the reasons for the percentage change: Three Months Ended September 30, 2020 2019 (Dollars in thousands) Franchise salons: Product $ 13,742 $ 13,105 Royalties and fees 17,956 28,017 Franchise rental income 32,283 31,424 Total, Franchise salons $ 63,981 $ 72,546 Franchise salon same-store sales decrease (1) (31.9) % (0.1) % Company-owned salons: SmartStyle $ 19,113 $ 85,531 Supercuts 5,619 24,353 Signature Style 22,683 64,608 Total, Company-owned salons $ 47,415 $ 174,492 Company-owned salon same-store sales decrease (2) (34.8) % (2.0) % Consolidated revenues $ 111,396 $ 247,038 Percent change from prior year (54.9) % (14.2) % _______________________________________________________________________________ (1) Franchise same-store sales are calculated as the total change in sales for salons that have been a franchise location for more than one year that were open on a specific day of the week during the current period and the corresponding prior period. Quarterly franchise same-store sales are the sum of the franchise same-store sales computed on a daily basis. Franchise salons that do not report daily sales are excluded from same-store sales. Locations relocated within a one-mile radius are included in same-store sales as they are considered to have been open in the prior period. Franchise same-store sales are calculated in local currencies to remove foreign currency fluctuations from the calculation. TBG salons were not a franchise location in fiscal year 2021 so they are excluded from fiscal year 2020 same-store sales for comparability. (2) Company-owned same-store sales are calculated as the total change in sales for company-owned locations that were open on a specific day of the week during the current period and the corresponding prior period. Quarterly company-owned same-store sales are the sum of the company-owned same-store sales computed on a daily basis. Locations relocated within a one-mile radius are included in same-store sales as they are considered to have been open in the prior period. Company-owned same-store sales are calculated in local currencies to remove foreign currency fluctuations from the calculation. 28 Three Months Ended September 30, 2020 Compared with Three Months Ended September 30, 2019 Consolidated Revenues Consolidated revenues are primarily comprised of service and product revenues, as well as franchise royalties and fees, advertising and rental income. Consolidated revenue decreased $135.6 million, or 54.9%, for the three months ended September 30, 2020. Service revenue and product revenue decreased $105.5 and $20.9 million, respectively, in the three months ended September 30, 2020. The decline in service and product revenue is primarily due to the Company's sale of salons to franchisees. During the twelve months ended September 30, 2020, 1,056 salons were sold to franchisees, net of buy backs and 729 and 49 system-wide salons were closed and constructed, respectively (2021 Net Salon Count Changes). For the three months ended September 30, 2020, the impact to consolidated revenue due to the sale of salons to franchisees and closure of salons was $98.7 million. Due to the COVID-19 pandemic, in the three months ended September 30, 2020, service revenue, product revenue, royalties and fees decreased. Service Revenues The decrease of $105.5 million, or 74.3%, in service revenues during the three months ended September 30, 2020 was primarily due to the 2021 Net Salon Count Changes. For the three months ended September 30, 2020, the impact to service revenue due to the sale of salons to franchisees and closure of salons was $81.7 million. Service revenue also decreased due to fewer guest visits as a result of the COVID-19 pandemic. Product Revenues The decrease of $20.9 million, or 45.8%, in product revenues during the three months ended September 30, 2020 was primarily due to 2021 Net Salon Count Changes. For the three months ended September 30, 2020, the impact to product revenue due to the sale of salons to franchisees and closure of salons was $17.0 million. Additionally, franchise same store product sales declined 24.0%, contributing to the decline. Royalties and Fees The decrease of $10.0 million, or 35.9%, in royalties and fees for the three months ended September 30, 2020 was primarily due to a $5.9 million decline in cooperative advertising funds charged to franchisees, which were temporarily reduced as part of our COVID-19 pandemic relief effort. This decline is offset in site expense and has no impact on operating income. The decline is also due to the decrease in franchise same store sales of 31.9%, partially offset by an increase in franchise salons. Total franchised locations open at September 30, 2020 were 5,226 as compared to 4,456 at September 30, 2019. Franchise Rental Income The increase of $0.9 million, or 2.7%, in franchise rental income for the three months ended September 30, 2020 is due to the increase in franchise salons. Cost of Service The 1,460 basis point increase in cost of service as a percent of service revenues during the three months ended September 30, 2020 was primarily due to inefficient and non-productive stylist hours as a result of reduced traffic from the COVID-19 pandemic and higher minimum wages. Cost of Product The 870 basis point increase in cost of product as a percent of product revenues during the three months ended September 30, 2020 was primarily due to the shift to franchise product sales. Margins on retail product sales were 48.3% and 50.7% in the three months ended September 30, 2020 and 2019, respectively. Margins on franchise product sales were 22.3% and 21.6% in the three months ended September 30, 2020 and 2019, respectively. The increase in franchise product margins was primarily driven by a shift to higher margin customers and products. Site Operating Expenses The decrease of $19.7 million, or 59.8%, in site operating expenses during the three months ended September 30, 2020 was due to an $8.0 million decline due to a net reduction in salon counts, a $5.9 million decrease in cooperative advertising expense, which was temporarily reduced as part of our COVID-19 pandemic relief effort, and a decrease in marketing spend. 29 General and Administrative The decrease of $14.5 million, or 35.6%, in general and administrative (G&A) during the three months ended September 30, 2020 was primarily due to lower administrative and field management salaries and reductions in headcount as we align our cost structure with our transition to an asset-light franchise model. A benefit from the forfeiture of equity awards related to the departure of the Company's former CEO contributed $2.4 million to the decrease. Additionally, $1.3 million of the decline is due to the Company not holding its annual franchise convention in fiscal year 2021 due to the COVID-19 pandemic. Rent The decrease of $11.1 million, or 45.5%, in rent expense during the three months ended September 30, 2020 was primarily due to the net reduction in the number of company-owned salons associated with the Company's transformation to a fully-franchised portfolio, partially offset by rent inflation. Franchise Rent Expense In the three months ended September 30, 2020, the increase of $0.9 million, or 2.7%, in franchise rent expense is due to the increase in franchise salons. Depreciation and Amortization The decrease of $2.0 million, or 21.4%, in depreciation and amortization during the three months ended September 30, 2020 was primarily due to the net reduction in company-owned salon counts. Additionally, salon asset impairment of $1.5 million was recorded to depreciation expense in the three months ended September 30, 2019. Long-Lived Asset Impairment In the three months ended September 30, 2020, the Company recorded a long-lived asset impairment charge of $5.8 million, which included a right of use asset impairment charge of $4.6 million and salon asset impairment of $1.2 million. Prior to the COVID-19 pandemic that began in fiscal year 2020, the Company had not recorded a right of use asset impairment charge. TBG Restructuring For the three months ended September 30, 2019, the Company recorded $1.5 million of TBG restructuring charges which related to the Company assisting TBG with operating expenses to mitigate the risk of default associated with TBG's lease obligations. See Note 3 to the unaudited Condensed Consolidated Financial Statements. Interest Expense The increase of $2.3 million in interest expense for the three months ended September 30, 2020 was primarily due to the increased interest rate and the additional borrowings in the third quarter of fiscal year 2020. Loss from sale of salon assets to franchisees, net In the three months ended September 30, 2020, the loss from sale of salon assets to franchisees was $0.7 million. In the three months ended September 30, 2019, the loss from the sale of salon assets to franchisees was $5.9 million, including non-cash goodwill derecognition of $32.1 million. There was no goodwill derecognition in fiscal year 2021 due to the company-owned goodwill impairment in the third quarter of fiscal year 2020. Interest Income and Other, net The decrease of $0.1 million in interest income and other, net during the three months ended September 30, 2020 was primarily due a decline in interest income. Income Taxes During the three months ended September 30, 2020 and 2019, the Company recognized a tax benefit of $0.6 and $2.9 million with corresponding effective tax rates of 1.8% and 16.8%. See Note 6 to the unaudited Condensed Consolidated Financial Statements. Income from Discontinued Operations Income from discontinued operations decreased $0.4 million during the three months ended September 30, 2020 due to actuarial insurance reserve adjustments in the prior year. 30 Results of Operations by Segment Based on our internal management structure, we report two segments: Franchise salons and Company-owned salons. See Note 13 to the Consolidated Financial Statements. Significant results of operations are discussed below with respect to each of these segments. Franchise Salons For the Three Months Ended September 30, 2020 2019 Increase (Decrease) (Dollars in millions) Revenue Product $ 13.7 $ 11.8 $ 1.9 Product sold to TBG — 1.3 (1.3) Total product 13.7 13.1 0.6 Royalties and fees 18.0 28.0 (10.0) Franchise rental income 32.3 31.4 0.9 Total franchise salons revenue (1) $ 64.0 $ 72.5 $ (8.5) Franchise same-store sales (2) (31.9) % (0.1) % Operating income $ 6.3 $ 11.8 $ (5.5) Operating loss from TBG restructuring — (1.6) 1.6 Total operating income (1) $ 6.3 $ 10.2 $ (3.9) _______________________________________________________________________________ (1) Total is a recalculation; line items calculated individually may not sum to total due to rounding. (2) Franchise same-store sales are calculated as the total change in sales for salons that have been a franchise location for more than one year that were open on a specific day of the week during the current period and the corresponding prior period. Quarterly franchise same-store sales are the sum of the franchise same-store sales computed on a daily basis. Franchise salons that do not report daily sales are excluded from same-store sales. Locations relocated within a one-mile radius are included in same-store sales as they are considered to have been open in the prior period. Franchise same-store sales are calculated in local currencies to remove foreign currency fluctuations from the calculation. TBG salons were not a franchise location in fiscal year 2021 so they are excluded from fiscal year 2020 same-store sales for comparability. Franchise same-store sales by concept are detailed in the table below: Three Months Ended September 30, 2020 2019 SmartStyle (31.9) % (7.5) % Supercuts (33.0) 1.1 Signature Style (29.2) (0.7) Total (31.9) % (0.1) % 31 Franchise Salon Revenues Franchise salon revenues decreased $8.5 million during the three months ended September 30, 2020. The decrease was due to decreases in royalties and cooperative advertising fund contributions due to the COVID-19 pandemic. The decline in royalties and cooperative advertising fund contributions was partially offset by an increase in product sales due to the increase in franchise salons. During the twelve months ended September 30, 2020, franchisees constructed (net of relocations) and closed 43 and 329 Franchise-owned salons, respectively, and purchased (net of Company buybacks) 1,056 salons from the Company during the same period. Franchise Salon Operating Income During the three months ended September 30, 2020, franchise salon operations generated operating income of $6.3 million, a decrease of $3.9 million compared to the prior comparable period. The decrease was primarily due to the decrease in royalties due to the COVID-19 pandemic. 32 Company-owned Salons For the Three Months Ended September 30, 2020 2019 Increase (Decrease) (Dollars in millions) Total revenue $ 47.4 $ 174.5 $ (127.1) Company-owned same-store sales (34.8) % (2.0) % Operating (loss) income (20.7) 5.4 (26.1) Company-owned same-store sales by concept are detailed in the table below: Three Months Ended September 30, 2020 2019 SmartStyle (35.5) % (1.2) % Supercuts (39.1) (3.9) Signature Style (32.3) (2.4) Total (34.8) % (2.0) % Company-owned Salon Revenues Company-owned salon revenues decreased $127.1 million during the three months ended September 30, 2020 primarily due 2021 Net Salon Count Changes and a decline in sales as a result of the COVID-19 pandemic. Company-owned same-store sales decreased 34.8% during the three months ended September 30, 2020, due to a decrease of 48.2% in same-store guest transactions, which were negatively impacted by the COVID-19 pandemic. These decreases were partially offset by an increase of 13.4% in average ticket prices during the three months ended September 30, 2020. Company-owned Salon Operating (Loss) Income During the three months ended September 30, 2020, company-owned salon operating income decreased $26.1 million to a loss of $20.7 million compared to the prior period. The decrease during the three months ended September 30, 2020 was primarily due to the COVID-19 pandemic and the right of use asset impairment. These declines were partially offset by an overall decline in general and administrative expense and marketing spend. Corporate Corporate Operating Loss Corporate operating loss decreased $8.3 million during the three months ended September 30, 2020 primarily driven by lower general and administrative salaries due to lower headcount, lower severance, lower stock compensation and the cancellation of the franchise convention in fiscal year 2021. 33 LIQUIDITY AND CAPITAL RESOURCES Sources of Liquidity Funds generated by operating activities, available cash and cash equivalents, proceeds from sale of salon assets to franchisees, and our borrowing agreements are our most significant sources of liquidity. As of September 30, 2020, cash and cash equivalents were $85.0 million, with $82.0 and $3.0 million within the United States and Canada, respectively. The Company's borrowing arrangements include a $295.0 million five-year unsecured revolving credit facility that expires in March 2023, of which $98.8 million was available as of September 30, 2020. The Company's liquidity, which includes the unused available balance under the credit facility and unrestricted cash and cash equivalents, totaled $183.8 million as of September 30, 2020. The revolving credit facility has a minimum liquidity covenant of $75 million (see Note 11 to the unaudited Condensed Consolidated Financial Statements). Uses of Cash The Company closely manages its liquidity and capital resources. The Company's liquidity requirements depend on key variables, including the level of investment needed to support its business strategies, the performance of the business, capital expenditures, credit facilities and borrowing arrangements, and working capital management. Capital expenditures are a component of the Company's cash flow and capital management strategy, which can be adjusted in response to economic and other changes to the Company's business environment. The Company has a disciplined approach to capital allocation, which focuses on investing in key priorities to support the Company's response to the COVID-19 pandemic as well as its multi-year strategic plan as discussed within Part I, Item 1 of our Annual Report on Form 10-K for the fiscal year ended June 30, 2020. Cash Flows Cash Flows from Operating Activities During the three months ended September 30, 2020, cash used in operating activities was $28.9 million, an increase of $15.4 million compared to the prior comparable period. Cash used in operations increased due to lower revenues and margins as well as lower same-store sales due to the COVID-19 pandemic, partially offset by delaying payment of $6.5 million of first quarter rent, the decision to delay $4.8 million of fiscal year 2020 bonus payments to December 2020 and the elimination of certain general and administrative costs. Cash Flows from Investing Activities During the three months ended September 30, 2020, cash used in investing activities of $0.2 million, a decrease of $32.2 million compared to the prior comparable period, was primarily from capital expenditures of $3.8 million, partially offset by proceeds from the sale of salon assets of $3.7 million. Cash Flows from Financing Activities During the three months ended September 30, 2020, cash used in financing activities was $0.4 million compared to cash used in financing activities of $30.3 million in the prior comparable period. In the three months ended September 30, 2019, the Company used $28.2 million to purchase common stock. Financing Arrangements See Note 11 of the Notes to the unaudited Condensed Consolidated Financial Statements included in this Quarterly Report on Form 10-Q for the quarter ended September 30, 2020 and Note 8 of the Notes to the Consolidated Financial Statements included in our Annual Report on Form 10-K for the fiscal year ended June 30, 2020, for additional information regarding our financing arrangements. 34 Debt to Capitalization Ratio Our debt to capitalization ratio, calculated as the principal amount of debt as a percentage of the principal amount of debt and shareholders’ equity at fiscal quarter end, was as follows: As of Debt to Capitalization (1) Basis Point Increase (Decrease) (2) September 30, 2020 69.6 % 760 June 30, 2020 62.0 % 3,520 _______________________________________________________________________________ (1) Debt includes long-term debt and financing liabilities. It excludes long-term lease liability as that liability is offset by the right of use asset. (2) Represents the basis point change in debt to capitalization as compared to the prior fiscal year end (June 30, 2020 and June 30, 2019, respectively). The 760 basis point increase in the debt to capitalization ratio as of September 30, 2020 as compared to June 30, 2020, was primarily due to decreases in shareholders' equity as a result of the loss from operations. Share Repurchase Program In May 2000, the Company’s Board of Directors (Board) approved a stock repurchase program with no stated expiration date. Since that time and through September 30, 2020, the Board has authorized $650.0 million to be expended for the repurchase of the Company's stock under this program. All repurchased shares become authorized, but unissued shares of the Company. The timing and amounts of any repurchases depend on many factors, including the market price of the common stock and overall market conditions. During the three months ended September 30, 2020, the Company did not repurchase any shares. As of September 30, 2020, 30.0 million shares have been cumulatively repurchased for $595.4 million, and $54.6 million remains outstanding under the approved stock repurchase program. 35 SAFE HARBOR PROVISIONS UNDER THE PRIVATE SECURITIES LITIGATION REFORM ACT OF 1995 This Quarterly Report on Form 10-Q, as well as information included in, or incorporated by reference from, future filings by the Company with the Securities and Exchange Commission and information contained in written material, press releases and oral statements issued by or on behalf of the Company contains or may contain “forward-looking statements” within the meaning of the federal securities laws, including statements concerning anticipated future events and expectations that are not historical facts. These forward-looking statements are made pursuant to the safe harbor provisions of the Private Securities Litigation Reform Act of 1995. The forward-looking statements in this document reflect management’s best judgment at the time they are made, but all such statements are subject to numerous risks and uncertainties, which could cause actual results to differ materially from those expressed in or implied by the statements herein. Such forward-looking statements are often identified herein by use of words including, but not limited to, “may,” “believe,” “project,” “forecast,” “expect,” “estimate,” “anticipate,” and “plan.” These factors include a potential material adverse impact on our business and results of operations as a result of the uncertain duration and severity of the COVID-19 pandemic, as well as the health and risk appetite of our stylists, customers and employees to return to the salon environment; the continued ability of the Company to implement its strategy, priorities and initiatives including the re-engineering of our corporate and field infrastructure; our new company-owned back office management system may not yield the intended results on timing and amounts due to the COVID-19 pandemic, efforts by our current third-party back office management system vendor to make it difficult for our franchisees to convert to our new company-owned system, and the pending litigation with that third-party vendor; the impact of the COVID-19 pandemic on our key suppliers; the ability to address rent obligations incurred during the government-mandated hibernation of our salons related to the COVID-19 pandemic and the ability to obtain long-term rent concessions; the ability to operate or sell the salons transferred back from TBG; the outcome of the review by the administrator in TBG's insolvency proceedings in the United Kingdom; compliance with credit facility covenants and access to the existing revolving credit facility; our and our franchisees' ability to attract, train and retain talented stylists; financial performance of our franchisees; success of the sale of salons to franchisees; if our capital investments in technology do not achieve appropriate returns; our ability to manage cyber threats and protect the security of potentially sensitive information about our guests, employees, vendors or Company information; the ability of the Company to maintain a satisfactory relationship with Walmart; the impact of recent actions by Walmart; marketing efforts to drive traffic to our franchisees' salons; changes in regulatory and statutory laws including increases in minimum wages; our ability to maintain and enhance the value of our brands; premature termination of agreements with our franchisees; reliance on information technology systems; reliance on external vendors; consumer shopping trends and changes in manufacturer distribution channels; competition within the personal hair care industry; continued ability to compete in our business markets; the continued ability to maintain an effective system of internal controls over financial reporting; changes in tax exposure; failure to standardize operating processes across brands; financial performance of Empire Education Group; the continued ability of the Company to implement cost reduction initiatives; changes in economic conditions; changes in consumer tastes and fashion trends; failure at our distribution centers; exposure to uninsured or unidentified risks; reliance on our management team and other key personnel or other factors not listed above. Additional information concerning potential factors that could affect future financial results is set forth under Item 1A on Form 10-K. We undertake no obligation to publicly update or revise any forward-looking statements, whether as a result of new information, future events or otherwise. However, your attention is directed to any further disclosures made in our subsequent annual and periodic reports filed or furnished with the SEC on Forms 10-K, 10-Q and 8-K and Proxy Statements on Schedule 14A. 36 Item 3. Quantitative and Qualitative Disclosures about Market Risk We are exposed to market risk from changes in interest rates and changes in foreign currency exchange rates. There has been no material change to the factors discussed within Part II, Item 7A in the Company’s June 30, 2020 Annual Report on Form 10-K.