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(“Marchex” or the “Company”) and its wholly-owned subsidiaries unless the context specifically states or implies otherwise.
−Removed: Marchex harnesses the power of artificial intelligence (“AI”) and conversational intelligence to provide actionable insights aligned with prescriptive vertical market data analytics, driving operational excellence and revenue acceleration.
−Removed: Marchex enables executive, sales, and marketing teams to optimize customer journey experiences across communications channels.
−Removed: Through our prescriptive analytics solutions, we enable the alignment of enterprise strategy, empowering businesses to increase revenue through informed decision-making and strategic execution.
−Removed: Marchex provides conversational intelligence AI-powered solutions for market-leading companies in leading business-to-business-to-consumer ("B2B2C") vertical markets, including several of the world’s most innovative and successful brands.
+Added: Marchex harnesses the power of artificial intelligence (“AI”) and conversation intelligence to provide actionable insights derived from prescriptive vertical market data analytics.
+Added: Marchex enables organizations across business functions to optimize customer acquisitions and experiences, transforming conversations into meaningful business outcomes.
+Added: Marchex provides AI-powered conversation intelligence solutions for market-leading companies in leading business-to-business-to-consumer ("B2B2C") vertical markets, including many of the world’s most innovative and successful brands.
Our mission is to create intelligence around all types of business conversations.
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We seek to empower performance improvements for our customers by giving them actionable, real-time insights into the conversations they are having with their customers across phone, text, and other communication channels.
−Removed: We have developed applications that incorporate AI functionality for enterprises that depend on phone calls, texts, and other communication channels to help convert prospects into customers, enabling marketing optimization and insights into customer experiences during the sales and support processes and helping maximize returns.
−Removed: Our proprietary data and conversational insights help brands personalize customer interactions to accelerate sales and capture more opportunities to grow their business.
+Added: We have assembled a set of applications that incorporate AI functionality for enterprises that depend on phone calls, texts, and other communication channels to help convert prospects into customers, enabling compelling customer experiences during the sales process and helping maximize returns.
+Added: Our proprietary data and conversational insights help enable brands to personalize customer interactions in order to accelerate sales and capture more opportunities to grow their business.
We serve large enterprises with a distributed footprint that interact with their customers across multiple communication paths.
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Our leveraging of generative AI is an active approach and allows the understanding of interactions without a human needing to converse, type, or interpret.
−Removed: Our conversational intelligence product offerings are:
+Added: Our conversational intelligence product offerings primarily include:
• Marketing Edge .
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Marchex launched new features such as AI-generated Call Summaries and Sentiment Suite that are available via Marchex Platform Services.
−Removed: These new features analyze and generate summaries of consumer-to-business calls, enabling businesses to immediately identify customers who have had exceptionally good and dissatisfied experiences.
+Added: These new features analyze and generate summaries of consumer-to-business calls, enabling businesses to immediately identify customers who have had
+Added: exceptionally good and dissatisfied experiences.
They leverage the power of generative AI to help transform how businesses can capture and utilize critical insights from customer interactions and combine structured and unstructured data to provide a holistic view of customer emotions during conversations.
−Removed: The platform received the "AI Excellence Award" in the Generative AI category as part of the 2024 Business Intelligence Group ("BIG") AI Intelligence Awards program.
• Spotlight .
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With this information, managers can make informed decisions to improve call handling and improve outcomes, leading to increased revenue and brand loyalty.
−Removed: Spotlight was named “Product of the Year” in the 2023 BIG Awards for Business.
Engage is a comprehensive solution that provides locations with applications to enhance their overall performance.
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The solution integrates call data into the business’s customer relationship management ("CRM") to capture all customer interactions in one place, providing valuable insights for optimization and real-time alerts when a sales conversation ends negatively, creating opportunities for training, accountability, and empowering revenue growth.
−Removed: Overall, Marchex sales engagement technology is recognized as an industry leader, winning the 2023 Conversation DNA - Automation Category from AI Excellence Awards.
−Removed: Engage was also named "Best AI-Based Solution for Sales” by AI Breakthrough in 2023.
+Added: Overall, Marchex sales engagement technology is recognized as an industry leader.
• Call Summary and Sentiment Suite.
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These products are the first in a series of AI enhancements in Marchex's product pipeline designed to equip organizations with applications to proactively identify sales and growth opportunities, and address issues that may lead to negative experiences and reviews from dissatisfied customers.
−Removed: The products were collectively chosen as the "Best Text Generative AI Solution" at the 2024 annual AI Breakthrough Awards program.
−Removed: The Sentiment Suite product also won the "New Product of the Year" as part of the 2024 BIG Awards for Business.
• AI for Industry Solution.
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Successful marketing analytics for calls and texts requires expertise from multiple disciplines, including digital advertising, communications infrastructure, voice and speech recognition expertise, and marketing software.
+Added: AI developments continue to expand the analysis capabilities of consumer conversations.
+Added: Conversation intelligence platforms increasingly use more advanced AI models, particularly natural language processing and machine learning, to turn spoken or written conversations, such as customer support calls and chats, into structured, actionable data.
+Added: Several AI-driven developments are powering these trends, such as improved speech recognition and language models, generative AI for insight extraction, scalable pattern detection, and other real-time intelligence capabilities.
+Added: These trends allow organizations to improve sales performance and customer experience, reduce manual review time and human bias, and make data-driven decisions based on customer interactions.
+Added: We believe it's critical for businesses to understand the capabilities of AI-powered understanding of human conversations to transform them from unstructured data into a strategic business asset to make informed decisions from for consumer engagement and satisfaction.
Mobile phone growth has changed the way customers and businesses interact.
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Our Strategy and Competitive Strengths
−Removed: We anticipate achieving operating and cost efficiencies by migrating all primary software stacks, clouds and data centers into one environment, or OneStack, which we believe will further enhance our strategic competitiveness and help drive acceleration of our AI product initiatives and future innovation.
−Removed: OneStack enables our technologies, products and clients to be more easily managed in a unified operating environment and provides a streamlined go to market approach, allowing our vertical market clients to consume all our signals, data analytics and applied AI and also provides speed and scale for client onboarding while streamlining support and account management.
Innovating on conversational intelligence technology and solutions.
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Sales, Marketing & Business Development
−Removed: Our go to market approach is leveraging the alignment around OneStack.
Our sales team focuses on adding new customers to our business and growing existing customer relationships, while our business development and partnership activities focus on adding new customers, reseller partnerships and servicing existing partnerships.
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We have never had a work stoppage and none of our employees are represented by a labor union.
−Removed: We consider our employee relationships to be positive.
−Removed: Our web site, www.marchex.com, provides access, without charge, to our annual report on Form 10-K, quarterly reports on Form 10-Q, current reports on Form 8-K, and all amendments to those reports as soon as reasonably practicable after such materials are electronically filed with the Securities and Exchange Commission ("SEC").
−Removed: To view these filings, please go to our web site and click on “Investor Relations” and then click on “SEC Filings.” Investors and others should note that we announce material financial information to our investors using our investor relations website, press releases, SEC filings, and public conference calls and webcasts.
−Removed: We also use the following social media channels as a means of disclosing information about us, our services, and other matters, and for complying with our disclosure obligations under Regulation Fair Disclosure ("FD"):
−Removed: • Marchex X (formally known as Twitter) Account (https://twitter.com/marchex)
−Removed: • Marchex Company Blog (https://www.marchex.com/blog/)
−Removed: • Marchex LinkedIn Account (https://linkedin.com/company/marchex)
+Added: Our website, www.marchex.com , provides access, without charge, to our annual report on Form 10-K, quarterly reports on Form 10-Q, current reports on Form 8-K, and all amendments to those reports as soon as reasonably practicable after such materials are electronically filed with the Securities and Exchange Commission ("SEC").
+Added: To view these filings, please go to our website and under the "Company" tab click on “Investor Relations” and then click on “Financial Information.” Investors and others should note that we announce material financial information to our investors using our investor relations website, press releases, SEC filings, public conference calls, and webcasts.
+Added: We also use the following social media channels as a means of disclosing information about us, our services, and other matters, and for complying with our disclosure obligations under Regulation Fair Disclosure:
+Added: • Marchex X Account Account ( www.x.com/marchex )
+Added: • Marchex Company Blog ( www.marchex.com/blog/ )
+Added: • Marchex LinkedIn Account ( www.linkedin.com/company/marchex )
The information we post through these social media channels may be deemed material.
−Removed: Accordingly, investors should monitor the above account and the blog, in addition to following our investor relations website, press releases, SEC filings, and public conference calls and webcasts.
+Added: Accordingly, investors should monitor the above accounts and blog, in addition to following our investor relations website, press releases, SEC filings, and public conference calls, and webcasts.
This list may be updated from time to time.
−Removed: The information we post through these channels is not a part of this Annual Report on Form 10-K.
+Added: The information we post through these channels is not a part of this Form 10-K.
Compared sentence by sentence after normalising whitespace, quotation marks, case and digits, so re-formatting and restated figures do not read as changed language. Wording changes appear as one removal and one addition. The current filing and the prior one are authoritative.