What changed in this filing

/stocks — the workspaceLOADING

Item 1. Business

2025-02-13 compared with 2024-02-15 · 39 added, 49 removed, 116 unchanged (43% of the section changed)

14 unchanged sentences

MARKET OVERVIEW

Enterprise leaders face enormous pressure to stay ahead and grow profitably amidst constant changes.

Whether it is a digital transformation, a global health crisis, large-scale regulatory changes, or other unique challenges, business leaders today are facing significant disruptive changes.

Enterprise leaders face enormous pressure to stay ahead and grow profitably amidst constant change.

Whether it is a digital transformation, cybersecurity risk mitigation, supply chain disruptions, large-scale regulatory changes, or other unique challenges, business leaders today are facing significant disruptive changes.

We believe that enterprises cannot be operationally effective unless they incorporate the right strategy, management and technology decisions into every part of their business.

This requirement affects all business levels, functions and roles.

Executives and their teams turn to Gartner for decision-making and execution guidance to achieve their mission-critical priorities.

This requirement affects all executives in every major function, enterprise size, geography, industry and market sector.

Executives and their teams turn to Gartner for actionable, objective insight that drives smarter decisions and stronger performance on their mission-critical priorities.

We believe our combination of expert-led, practitioner-sourced and data-driven research steers clients toward the right decisions and actions on the issues that matter most.

9 unchanged sentences

We also seek to extend the Gartner brand name to develop new client relationships, augment our sales capacity and expand into new markets around the world.

These initiatives have created additional revenue streams through more effective packaging, campaigning and cross-selling of our products and services.

These initiatives have created additional revenue streams through more effective packaging, campaigning and cross-

selling of our products and services.

In addition, we seek to increase our revenue and operating cash flow through more effective pricing of our products and services.

Our principal products and services are delivered through our three business segments, as described below.

Gartner delivers independent, objective insight to leaders across an enterprise through subscription services that include on-demand access to published research content, data and benchmarks, and direct access to a network of approximately 2,500 research experts located around the globe.

Gartner delivers independent, objective insight to leaders across an enterprise through subscription services that include on-demand access to published research content, data and benchmarks, and direct access to a network of more than 2,500 research experts located around the globe.

Gartner research is the fundamental building block for all Gartner products and services.

8 unchanged sentences

Clients normally sign subscription contracts that provide access to our research content and advisory services for individual users over a defined period.

We typically have a minimum contract period of twelve months for our research and advisory subscription contracts and, at December 31, 2023, over 70% of our contracts were multi-year.

We typically have a minimum contract period of twelve months for our research and advisory subscription contracts and, at December 31, 2024, nearly 75% of our contracts were multi-year.

• CONFERENCES.

Gartner conferences are designed for information technology ( “ IT”) and business executives as well as decision makers looking to adapt and evolve their organizations through disruption and uncertainty, navigate risks and prioritize investments.

Gartner conferences are designed for information technology ( “ IT”) and business executives as well as other decision makers looking to adapt and evolve their organizations through disruption and uncertainty, navigate risks and prioritize investments.

Attendees experience sessions led by Gartner research experts, and the sessions include cutting-edge technology solutions, peer exchange workshops, one-on-one analyst and advisor meetings, consulting diagnostic workshops, keynotes and more.

1 unchanged sentence

In addition to role-specific summits and workshop-style seminars, Gartner hosts the Gartner Symposium/Xpo series, including its unique, flagship IT Symposium/Xpo ® , which is held at several locations worldwide annually.

During 2023, Gartner successfully held 47 in-person conferences with more than 75,500 attendees, including eight Symposiums/Xpos.

In addition, during 2023 we hosted 300+ peer networking meetings, and through the Evanta brand we hosted 350+ exclusive C-level meetings with more than 200 in-person.

During 2024, Gartner successfully held 51 in-person conferences with more than 86,000 attendees, including nine Symposiums/Xpos.

In addition, during 2024 we hosted 200+ peer networking meetings and 400+ exclusive local C-level meetings with more than 200 in-person.

• CONSULTING.

8 unchanged sentences

• Superior research content - We believe that we create the broadest, highest-quality and most relevant research coverage across all major functional roles in an enterprise.

Our independent operating model and research analysis generates unbiased insight that we believe is timely, thought-provoking and comprehensive, and that is known for its high quality, independence and objectivity.

Our independent operating model and research analysis generates

unbiased insight that we believe is timely, thought-provoking and comprehensive, and that is known for its high quality, independence and objectivity.

• Our leading brand name - We have provided critical, trusted insight under the Gartner name for more than 40 years.

4 unchanged sentences

• Substantial operating leverage in our business model - We can distribute our intellectual property and expertise across multiple platforms, including research and advisory subscription and membership programs, conferences and consulting engagements, to derive incremental revenue and profitability.

• Vast network of research experts and consultants - As of December 31, 2023, we had approximately 2,500 research experts and 950 experienced consultants located around the world.

• Vast network of research experts and consultants - As of December 31, 2024, we had more than 2,500 research experts and 960 experienced consultants located around the world.

Our research experts are located in more than 30 countries and territories, enabling us to cover vast aspects of business and technology on a global basis.

3 unchanged sentences

In addition, we face competition from free sources of information that are available to our clients through the internet.

We anticipate encountering more competition with increased adoption of AI services in the markets in which we compete.

Limited barriers to entry exist in the markets in which we do business.

4 unchanged sentences

We rely on a combination of patent, copyright, trademark, trade secret, confidentiality, non-compete and other contractual provisions to protect our intellectual property rights.

We have policies related to confidentiality, ownership, and the use and protection of Gartner’s intellectual property.

We have policies related to confidentiality, ownership, quote permission, and the use and protection of Gartner’s intellectual property.

We also enter into agreements with our employees and third parties as appropriate that protect our intellectual property, and we enforce these agreements if necessary.

We recognize the value of our intellectual property in the marketplace and vigorously identify, create and protect it.

Additionally, we actively monitor and enforce contract compliance by our end users.

Additionally, we actively monitor and enforce contract compliance by our end users and we assert our rights in trademark and copyright law worldwide to protect our public content.

HUMAN CAPITAL MANAGEMENT

We believe our people are our most valuable asset, enabling our sustained track record of growth.

From attracting diverse talent through our recruitment process, to cultivating that talent with learning and development opportunities and rewards for strong performers, to supporting overall wellness with meaningful benefits and engagement, we strive to put our people first.

From attracting top talent through our recruitment process, to cultivating that talent with learning and development opportunities and rewards for strong performers, to supporting overall wellness with meaningful benefits and engagement, we strive to put our people first.

At December 31, 2024, we had 21,044 employees globally, 10,141 of which were outside of the U.S., and the overwhelming majority of our employees were full time.

2 unchanged sentences

equal employment opportunity policies.

We continually renew this commitment by seeking to optimize our recruitment and professional development processes, create networking and educational opportunities, celebrate heritage and history, celebrate community service, and create safe spaces for all employees.

Our human capital management strategies are developed by executive management and overseen by the Compensation Committee of our Board of Directors.

Diversity, Equity and Inclusion

Gartner is committed to creating a culture of inclusion - which is critical to the objectivity and independence we provide our clients.

We celebrate diversity of thought and we welcome and encourage diverse perspectives.

We embed Diversity, Equity and Inclusion (“DEI”) concepts into our culture and our critical people processes.

Our vision is to help build a high-performing organization with a culture of equity and inclusion, enabling Gartner to guide the leaders who shape the world.

Executive Council, composed of our CEO, Chief Human Resources Officer, CFO, General Counsel, head of DEI, and other selected leaders, drives diversity, equity and inclusion as an imperative at all levels of the organization.

In addition, the DEI Center of Excellence operationalizes strategy and establishes goals against key metrics to drive greater transparency and accountability.

Our teams of employees are composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations working together to solve problems.

Currently, 33% of our Board of Directors and 23% of our executive management team identifies as female, and 25% of our Board of Directors identifies as racially or ethnically diverse.

As of December 31, 2023, approximately 47% of our employees worldwide identified as female and 24% of employees in the U.S.

Culture of Inclusion

We are committed to operating with the highest ethical standards and fostering an environment that encourages open discussions and ensures our associates and clients are treated fairly and with respect.

Our vision is to build a high-performing organization with a culture of inclusion, enabling Gartner to guide the leaders who shape the world.

Currently, 36% of our Board of Directors is female, and 27% of our Board of Directors identifies as racially or ethnically diverse.

As of December 31, 2024, 21% of our executive management team is female, approximately 48% of our employees worldwide are female and 25% of employees in the U.S.

identified as racially or ethnically diverse.

Our employees work in 39 different countries and territories.

As we continue to invest in employee self-identification and reporting efforts, we determined our employees were represented by more than 130 self-identified nationalities.

We emphasize the importance of inclusion to leaders and managers and the value of fostering a sense of belonging within their teams.

We continue to invest in learning opportunities to develop DEI at Gartner through training modules on important topics such as bias, empathy, equity, equality and individual identity.

Our learning resources provide Gartner associates with awareness and clarity of expectations, equip managers with knowledge and skills to lead inclusively and support team effectiveness, inclusion and belonging.

The Company supports a number of employee-driven Employee Resource Groups (“ERGs”) that bring employees together to foster a diverse, inclusive and supportive workplace.

Gartner currently has seven formal ERGs supporting underrepresented racial, ethnic and multicultural backgrounds, women, the LGBTQ+ community, veterans, and people with disabilities.

Participation in ERGs is voluntary and open to all employees.

We work to integrate best-in-class inclusive approaches into all our talent processes and practices and prioritize efforts that support our world-class talent and their unique needs.

Gartner’s dedication to inclusion is driven by our passionate leaders and associates around the world.

Our eight associate-driven Employee Resource Groups (ERGs) are open to all and help foster an inclusive and supportive workplace.

ERGs play an important role in enabling associate success, cultivating a culture of inclusion and creating a sense of belonging for all our associates by supporting development, recognizing life stages, inspiring associates through storytelling and driving engagement through a sense of belonging.

In 2024, over 6,500 Gartner associates were members of at least one ERG.

1 unchanged sentence

We seek to invest in meaningful, innovative and inclusive compensation and benefit programs that support physical, financial and emotional well-being of our employees.

In addition to salaries, these programs (which vary by country/region) include annual bonuses, stock awards, an employee stock purchase plan, 401(k) matching, healthcare and insurance benefits, tax savings programs, such as health and dependent care flexible spending accounts, health savings account and pretax commuter benefits, generous paid time off, paid parental leave, life and disability insurance, business travel accident insurance, charity matching, employee assistance programs, tuition assistance and on-site services, such as fitness centers, among others.

We also provide a number of free mental and behavioral health resources, including access to the Employee Assistance Program for employees and their dependents.

We also offer generous paid time off, paid parental leave, life and disability insurance, business travel accident insurance, charity matching, tuition assistance and on-site amenities, such as fitness centers, among others.

Additionally, we provide a number of free mental and behavioral health resources for employees and their dependents, globally.

In 2024, we introduced an enhanced offering with proven on-demand self-care resources, as well as easy access to quality mental health coaches and therapists.

We believe our total rewards programs facilitate associate retention and also encourage high performance.

5 unchanged sentences

Since our Sales and Research & Advisory teams make up approximately 45% of total employees worldwide, we also have formal, dedicated programs to help train and onboard new hires as well as more experienced managers and leaders within Sales and Research & Advisory.

In 2023, Gartner continued to transform and refine how we onboard new sales associates, so they more quickly develop the core competencies tied to sales success.

Rooted in learning and development best practices, the refined training program operates in a scalable model that provides new sales associates in their first year with access to approximately 2,800 well-paced, just-in-time learning assets.

In 2023 more than 6,500 sales associates participated.

Through these programs, we believe our teams develop role-specific knowledge and skills, increase productivity and improve performance.

3 unchanged sentences

Survey results are used for a number of enterprise-wide and business-unit-specific initiatives targeting key areas of engagement and retention, such as leadership effectiveness, career development, business process improvement, and more.

In 2023, associate turnover continued to decrease as compared with the prior year.

Our average tenure increased slightly from 4.5 years

in 2022 to 5.0 years, primarily due to a decrease in associate turnover and a heavy focus on growth through Gartner internal mobility initiatives.

While associate turnover increased slightly in 2024 as compared with the prior year, average tenure increased slightly from approximately 5.0 years in 2023 to 5.3 years in 2024.

Our Communities and the Environment

1 unchanged sentence

Gartner facilitates a charity match program.

In 2023, over 17% of associates made matched donations to more than 4,100 nonprofits, amounting to over $7.6 million donated by Gartner and its associates.

In 2023, Gartner associates also logged approximately 15,000 volunteer hours supporting communities around the world.

Finally, in 2023, the Science Based Targets initiative validated our near-term emissions targets.

Gartner's commitment is to achieve net-zero greenhouse gas emissions by 2035 in accordance with the Science Based Targets initiative’s Net-Zero Standard.

We provide associates an opportunity to engage on environmental sustainability topics and help advance our Net-Zero strategy through the Gartner Green Team, a voluntary, associate-driven group.

In 2023, the Green Team had over 750 members.

Additionally, we introduced a sustainability training module available to all associates interested in learning more about Gartner’s sustainability efforts.

We encourage you to review our Corporate Responsibility Report located on our website at gartner.com , under the “Corporate Responsibility” link in the “About” tab for more detailed information regarding our Human Capital programs and initiatives.

In 2024, over 20% of associates supported approximately 4,500 causes through charitable donations or volunteering.

In total, more than $7.6 million was donated by Gartner and its associates and close to 19,600 hours were volunteered.

We continue to embed sustainability in our operations in alignment with our near-term targets, which have been approved by the Science-Based

Targets Initiative.

We also provide associates with learning opportunities, including a sustainability training module.

Additionally, in 2024, over 1,000 associates were engaged in the Gartner Green Team, a voluntary, associate-driven group that enables associates to connect, learn, and drive change towards net-zero greenhouse gas emissions.

We encourage you to review our Corporate Responsibility Report located on our website at https://www.gartner.com/en/about/corporate-responsibility for more information.

Nothing on our website, including our Corporate Responsibility Report or sections thereof, shall be deemed incorporated by reference into this Annual Report, or any other filing we make with the SEC.

16 unchanged sentences

Compared sentence by sentence after normalising whitespace, quotation marks, case and digits, so re-formatting and restated figures do not read as changed language. Wording changes appear as one removal and one addition. The current filing and the prior one are authoritative.

What changed 10-K

Item 1. Business