What changed in this filing

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Item 1. Business

2024-02-15 compared with 2023-02-16 · 34 added, 31 removed, 131 unchanged (33% of the section changed)

Gartner, Inc.

IT) delivers actionable, objective insight to executives and their teams.

Our expert guidance and tools enable faster, smarter decisions and stronger performance on an organization’s mission critical priorities.

We are a trusted advisor and an objective resource for more than 15,000 enterprises in approximately 90 countries and territories— across all major functions, in every industry and enterprise size.

IT) delivers actionable, objective insight that drives smarter decisions and stronger performance on an organization’s mission-critical priorities.

We are a trusted advisor and an objective resource for close to 15,000 enterprises in approximately 90 countries and territories— across all major functions, in every industry and enterprise size.

Gartner delivers its products and services globally through three business segments – Research, Conferences and Consulting, as described below.

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Our principal products and services are delivered through our three business segments, as described below.

Gartner delivers independent, objective advice to leaders across an enterprise through subscription services that include on-demand access to published research content, data and benchmarks, and direct access to a network of approximately 2,500 research experts located around the globe.

Gartner delivers independent, objective insight to leaders across an enterprise through subscription services that include on-demand access to published research content, data and benchmarks, and direct access to a network of approximately 2,500 research experts located around the globe.

Gartner research is the fundamental building block for all Gartner products and services.

2 unchanged sentences

Our research agenda is defined by clients’ needs, focusing on the critical issues, opportunities and challenges they face every day.

We are in steady contact with more than 15,000 distinct client enterprises worldwide.

We are in steady contact with close to 15,000 distinct client enterprises worldwide.

We publish tens of thousands of pages of original research annually, and our research experts had more than 490,000 direct client interactions in 2023.

9 unchanged sentences

In addition to role-specific summits and workshop-style seminars, Gartner hosts the Gartner Symposium/Xpo series, including its unique, flagship IT Symposium/Xpo ® , which is held at several locations worldwide annually.

During 2022, Gartner successfully held 25 in-person and 16 virtual conferences with more than 60,000 attendees, including eight Symposiums/Xpos.

In addition, during 2022 we hosted 350+ peer networking meetings, and through the Evanta brand we hosted 350+ exclusive C-level meetings with close to 200 in-person.

During 2023, Gartner successfully held 47 in-person conferences with more than 75,500 attendees, including eight Symposiums/Xpos.

In addition, during 2023 we hosted 300+ peer networking meetings, and through the Evanta brand we hosted 350+ exclusive C-level meetings with more than 200 in-person.

• CONSULTING.

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HUMAN CAPITAL MANAGEMENT

We believe our people are our most valuable asset, enabling our long track record of global growth.

We believe our people are our most valuable asset, enabling our sustained track record of growth.

From attracting diverse talent through our recruitment process, to cultivating that talent with learning and development opportunities and rewards for strong performers, to supporting overall wellness with meaningful benefits and engagement, we strive to put our people first.

At December 31, 2022, we had approximately 19,500 employees globally, approximately 9,110 of which were outside of the U.S., and the overwhelming majority of our employees were full time.

At December 31, 2023, we had 20,237 employees globally, 9,514 of which were outside of the U.S., and the overwhelming majority of our employees were full time.

Gartner is committed to providing equal employment opportunities to all applicants and employees without regard to any legally protected status.

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We embed Diversity, Equity and Inclusion (“DEI”) concepts into our culture and our critical people processes.

Our DEI efforts are all about building the confidence and conviction in all of our associates – but particularly in our leaders - to do the right things and building a

language of inclusion to foster this.

Our DEI Executive Council, composed of our CEO, Chief Human Resources Officer, CFO, General Counsel, head of DEI, and other selected leaders, drives diversity, equity and inclusion as an imperative at all levels of the organization.

Our vision is to help build a high-performing organization with a culture of equity and inclusion, enabling Gartner to guide the leaders who shape the world.

Executive Council, composed of our CEO, Chief Human Resources Officer, CFO, General Counsel, head of DEI, and other selected leaders, drives diversity, equity and inclusion as an imperative at all levels of the organization.

In addition, the DEI Center of Excellence operationalizes strategy and establishes goals against key metrics to drive greater transparency and accountability.

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identified as racially or ethnically diverse.

On a worldwide basis, our employees were represented by more than 85 self-identified nationalities working in 38 different countries and territories.

Our employees work in 39 different countries and territories.

As we continue to invest in employee self-identification and reporting efforts, we determined our employees were represented by more than 130 self-identified nationalities.

We emphasize the importance of inclusion to leaders and managers and the value of fostering a sense of belonging within their teams.

We also continue to invest in learning opportunities to develop DEI at Gartner.

For example, in addition to our popular Embracing Diversity & Being Inclusive training module, which covers the importance of diversity and inclusion at Gartner and the role of unconscious bias, we added a new module this year called Equity vs.

Equality, which focuses on fostering a more equitable workplace.

We continue to invest in learning opportunities to develop DEI at Gartner through training modules on important topics such as bias, empathy, equity, equality and individual identity.

Our learning resources provide Gartner associates with awareness and clarity of expectations, equip managers with knowledge and skills to lead inclusively and support team effectiveness, inclusion and belonging.

The Company supports a number of employee-driven Employee Resource Groups (“ERGs”) that bring employees together to foster a diverse, inclusive and supportive workplace.

Gartner currently has six formal ERGs supporting underrepresented racial, ethnic and multicultural backgrounds, women, the LGBTQ+ community, veterans and employees with disabilities.

Gartner currently has seven formal ERGs supporting underrepresented racial, ethnic and multicultural backgrounds, women, the LGBTQ+ community, veterans, and people with disabilities.

Participation in ERGs is voluntary and open to all employees.

In 2023, over 6,000 Gartner associates were members of at least one ERG.

Health, Safety and Compensation

Total Rewards

We seek to invest in meaningful, innovative and inclusive compensation and benefit programs that support physical, financial and emotional well-being of our employees.

In addition to salaries, these programs (which vary by country/region) include annual bonuses, stock awards, an employee stock purchase plan, 401(k) matching, healthcare and insurance benefits, tax savings programs, such as health and dependent care flexible spending accounts, health savings account and pretax commuter benefits, generous paid time off, paid parental leave, life and disability insurance, business travel accident insurance, charity matching, employee assistance programs, tuition assistance and on-site services, such as health centers and fitness centers, among others.

We believe that our equity grants facilitate retention as well as encourage performance of key personnel.

We operate under a hybrid virtual-first working arrangement, which provides additional flexibility to employees, enabling most of our employees to work remotely a substantial portion of the time.

We also provide a number of free mental and behavioral health resources, including access to the Employee Assistance Program for employees and their dependents.

We believe our total rewards programs facilitate associate retention and also encourage high performance.

Talent Development, Retention and Training

2 unchanged sentences

We also offer rotational programs and an online learning experience platform for employees called GartnerYou.

In 2022, GartnerYou offered more than 46,000 learning resources, with over 400,000 completions globally.

In 2023, GartnerYou offered approximately 39,000 learning resources, with over 375,000 completions globally.

Since our Sales and Research & Advisory teams make up approximately 45% of total employees worldwide, we also have formal, dedicated programs to help train and onboard new hires as well as more experienced managers and leaders within Sales and Research & Advisory.

In 2021, Gartner transformed how we onboard new sales hires so they more quickly develop the core competencies tied to sales success.

Rooted in learning and development best practices, the reimagined program operates in a scalable model that provides new sales hires in their first year with access to as many as 2,100 well-paced, just-in-time learning assets.

In 2022, we expanded the program, and more than 3,100 sales associates participated.

In 2023, Gartner continued to transform and refine how we onboard new sales associates, so they more quickly develop the core competencies tied to sales success.

Rooted in learning and development best practices, the refined training program operates in a scalable model that provides new sales associates in their first year with access to approximately 2,800 well-paced, just-in-time learning assets.

In 2023 more than 6,500 sales associates participated.

Through these programs, we believe our teams develop role-specific knowledge and skills, increase productivity and improve performance.

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We believe the greatest catalyst to engagement comes from leadership — particularly their efforts to set direction, allocate resources, and build individual and organizational capability.

We embed our associate survey efforts within our business units so that the insight we glean can help leaders understand the opportunities for effecting organizational growth.

Business-unit-specific survey results are used for a number of leader-specific interventions, from individualized coaching to team-based skill-building to business-unit-wide initiatives targeting key areas of engagement.

While we experienced a decrease in associate turnover in 2022, our average employee tenure decreased from 5.1 years in 2021 to 4.5 years in 2022, primarily due to increased new hires in 2022.

We embed our associate survey efforts across the enterprise so that the insight we glean can help leaders at various levels understand the opportunities for effecting organizational growth.

Survey results are used for a number of enterprise-wide and business-unit-specific initiatives targeting key areas of engagement and retention, such as leadership effectiveness, career development, business process improvement, and more.

In 2023, associate turnover continued to decrease as compared with the prior year.

Our average tenure increased slightly from 4.5 years

in 2022 to 5.0 years, primarily due to a decrease in associate turnover and a heavy focus on growth through Gartner internal mobility initiatives.

Our Communities and the Environment

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In 2023, over 17% of associates made matched donations to more than 4,100 nonprofits, amounting to over $7.6 million donated by Gartner and its associates.

In 2022, Gartner associates also logged approximately 24,300 hours supporting over 580 nonprofit organizations around the world.

Finally, in 2022, we announced our commitment to achieve net-zero greenhouse gas emissions by 2035 in accordance with Science Based Target initiative’s (SBTi) Net-Zero Standard.

We encourage you to review our Corporate Responsibility Report located on our website at gartner.com , under the “Corporate Responsibilities” link in the “About” tab for more detailed information regarding our Human Capital programs and initiatives.

In 2023, Gartner associates also logged approximately 15,000 volunteer hours supporting communities around the world.

Finally, in 2023, the Science Based Targets initiative validated our near-term emissions targets.

Gartner's commitment is to achieve net-zero greenhouse gas emissions by 2035 in accordance with the Science Based Targets initiative’s Net-Zero Standard.

We provide associates an opportunity to engage on environmental sustainability topics and help advance our Net-Zero strategy through the Gartner Green Team, a voluntary, associate-driven group.

In 2023, the Green Team had over 750 members.

Additionally, we introduced a sustainability training module available to all associates interested in learning more about Gartner’s sustainability efforts.

We encourage you to review our Corporate Responsibility Report located on our website at gartner.com , under the “Corporate Responsibility” link in the “About” tab for more detailed information regarding our Human Capital programs and initiatives.

Nothing on our website, including our Corporate Responsibility Report or sections thereof, shall be deemed incorporated by reference into this Annual Report, or any other filing we make with the SEC.

16 unchanged sentences

Compared sentence by sentence after normalising whitespace, quotation marks, case and digits, so re-formatting and restated figures do not read as changed language. Wording changes appear as one removal and one addition. The current filing and the prior one are authoritative.

What changed 10-K

Item 1. Business