1 unchanged sentence
The Impact of the COVID-19 Pandemic on Our Customers, Employees and Business Operations Has Had, and Will Likely Continue to Have, a Significant Adverse Effect on Our Business, Results of Operations and Financial Condition
−Removed: The COVID-19 pandemic has significantly adversely affected our operations and the way we provide banking services to businesses and individuals, many of whom are currently under government-issued stay-at-home orders.
−Removed: As an essential business, we continue to provide banking and financial services to our customers with drive-through access available at our branch locations and in-person services available by appointment.
+Added: The COVID-19 pandemic has significantly adversely affected our operations and the way we provide banking services to businesses and individuals, many of whom were under some form of government-issued stay-at-home orders.
+Added: As an essential business, we continued to provide banking and financial services to our customers with drive-through access available at our branch locations and in-person services available by appointment.
+Added: At this time, all of our banking center facilities are fully open.
In addition, we continue to provide access to banking and financial services through online banking, ATMs and by telephone.
If the COVID-19 pandemic worsens, it could limit or disrupt our ability to provide banking and financial services to our customers.
−Removed: Approximately 50% of our non-frontline associates are currently working remotely to enable us to continue to provide banking services to our customers.
+Added: Approximately 50% of our non-frontline associates have been working remotely to enable us to continue to provide banking services to our customers.
+Added: Some of these associates have returned to their normal workplace, but most are still working remotely.
Heightened cybersecurity, information security and operational risks may result from these work-from-home arrangements.
25 unchanged sentences
Compared sentence by sentence after normalising whitespace, quotation marks, case and digits, so re-formatting and restated figures do not read as changed language. Wording changes appear as one removal and one addition. The current filing and the prior one are authoritative.