−Removed: GoDaddy is a global leader in serving a large market of everyday entrepreneurs, delivering simple, easy-to-use products, and outcome-driven, personalized guidance to small businesses, individuals, organizations, developers, designers and domain investors.
−Removed: Our vision is to radically shift the global economy toward independent entrepreneurial ventures.
+Added: GoDaddy is a global leader serving a large market of entrepreneurs, developing and delivering easy-to-use products in a one-stop shop solution alongside personalized guidance.
+Added: We serve small businesses, individuals, organizations, developers, designers and domain investors.
+Added: Our vision is to radically shift the global economy toward life-fulfilling entrepreneurial ventures.
Our mission is to empower entrepreneurs everywhere, making opportunity more inclusive for all.
−Removed: We are passionate about our mission, and we recognize that opportunity for entrepreneurs is constantly changing.
−Removed: When GoDaddy began, the entrepreneurial journey was simpler:
−Removed: entrepreneurs needed our help to name, create, grow and manage their ventures online.
−Removed: Over time, the evolution of e-commerce, social media and consumer expectations of their online and in-person experiences has changed the entrepreneurial journey, making it more complex every day.
−Removed: As the needs of our customers have changed and grown, we have evolved our products and services to meet them where they are on the entrepreneurial wheel.
−Removed: Our ability to evolve and build our suite of products to meet our customers' needs uniquely positions us to help our customers navigate this complexity.
−Removed: We champion everyday entrepreneurs by empowering them with sage guidance set in seamlessly intuitive experiences to create and protect their digital identity, establish and maintain a ubiquitous presence online and participate in the world of connected commerce.
−Removed: We do all of this while activating the exponential power of our community at a global scale to deliver profitable revenue growth.
−Removed: Our 20.9 million customers are passionate, everyday entrepreneurs with vibrant ideas, who are determined to make their way in the world and to transform their ideas into something meaningful.
−Removed: Our customers' journeys are non-linear in where they start and scale their ventures and our services are designed to meet and attract them in all phases and across all aspects of their business.
−Removed: These phases are iterative in nature;
−Removed: customers are constantly revisiting different stages of their journey to improve and grow.
−Removed: Wherever our customers are in their journey, whether they are choosing a domain name or establishing a physical store, online presence or a social media platform, GoDaddy is there to enable them to create content, build their website, establish and manage their online marketing, sell their products and services, process their payments, syndicate marketplaces online and offline, connect social media and manage their businesses with branded email, productivity solutions and website security.
−Removed: Our customers often start with the most intimate of brand considerations, their identity, which we provide through our domain services.
−Removed: As their entrepreneurial needs evolve, we help our customers manage and grow their businesses and connect with their customers through our expanded service offerings and access to relevant third-party products and platforms, including website building and hosting, marketplace syndication, social media and bio site management, security, business products and email and other services.
−Removed: Our customers need to integrate dynamic information everywhere they engage with their audiences, including customer touchpoints such as appointment availability, retail inventory, digital subscriptions and social media.
−Removed: Recognizing that consumer expectations and behaviors are quickly changing, we evolved our product and service offerings to provide a high-performance back-end registry technology platform and an integrated suite of payment systems and point-of-sale hardware and software to seamlessly manage online and offline commerce.
+Added: We are passionate about our mission and honored that entrepreneurs trust their ideas with us.
+Added: Our 21.0 million customers are passionate and determined to transform their ideas into something meaningful.
+Added: They often face a complex road to success, and our ability to evolve and build products to meet our customers' needs uniquely positions us to help our customers navigate their journey.
+Added: Our customers' journeys are non-linear and we design our services to help across all aspects of their business.
+Added: Each phase in the journey can be iterative in nature;
+Added: customers are constantly revisiting different stages of their entrepreneurial experience to improve and grow across what we call the "Entrepreneurs' Wheel." The Entrepreneurs' Wheel focuses on three areas:
+Added: identity, presence and commerce solutions.
+Added: As the needs of our customers changed and expanded, we evolved our products and services to meet them where they are on the Entrepreneurs' Wheel.
+Added: Our customers often start with the most intimate of brand considerations, their identity, which we provide through our domain services that blend into their connected social identities and online presence.
+Added: As their entrepreneurial needs evolve, we help our customers manage and grow their presence and connect with their customers through our expanded service offerings and access to relevant third-party products and platforms, including website building and hosting, marketplace syndication, social media and bio site management, security, business products and email and other services.
+Added: In 2023, we introduced multiple customer-facing capabilities in generative AI to further enhance the customer experience.
+Added: In the fourth quarter of 2023, we introduced GoDaddy Airo in the U.S.
+Added: GoDaddy Airo is an AI-powered solution designed to build and help grow businesses online by delivering personalized website content, a logo, domain-based email, ready-to-use social media posts, a marketing calendar, email communications and more.
+Added: Within commerce, our customers need to integrate dynamic information everywhere they engage with their audiences, including customer touchpoints such as appointment availability, retail inventory, digital subscriptions and social media.
+Added: GoDaddy's product and service offerings provide a high-performance back-end registry technology platform and an integrated suite of payment systems and point-of-sale hardware and software to seamlessly manage online and offline commerce.
At GoDaddy, we believe our customers should have both great technology and great customer support.
−Removed: Engaging with our customers in a proactive, consultative way through personalized guidance via phone and digital experiences sets them up to succeed.
+Added: We believe engaging with our customers in a proactive, consultative way through personalized guidance via phone and/or digital experiences sets them up to succeed.
Through the thousands of daily conversations we have with our customers, we gather valuable feedback enabling us to continually evolve our products and solutions and respond to their changing needs.
Our people and unique culture have been integral to our success.
−Removed: We live by the same principles that enable our customers' ideas to survive and thrive, including owning outcomes, building value, joining forces and working courageously.
−Removed: We take responsibility for delivering successful outcomes which we believe is a key factor driving our customer and revenue growth.
−Removed: We also believe we have one of the most recognized Internet brands in the U.S., and our international awareness continues to rapidly increase as we grow.
−Removed: Our stable and predictable business model is driven by efficient customer acquisition, high customer retention rates and increasing lifetime spend.
−Removed: In each of the five years ended December 31, 2022, our customer retention rate exceeded 85%, and in 2022, our retention rate for customers who had been with us for over three years was approximately 93%.
−Removed: Additionally, in 2022, we had approximately 1.5 million customers who each spent more than $500 a year on our product offerings.
−Removed: We believe the breadth and depth of our product offerings and the high-quality guidance and responsiveness from GoDaddy Guides has and continues to build strong customer relationships leading to our high customer retention rates.
+Added: We live by the same principles that enable our customers' ideas to survive and thrive, including owning outcomes, building value, joining forces, working courageously and living passionately.
+Added: We take responsibility for delivering successful outcomes based on data driven decisions, which we believe is a key factor driving our customer and revenue growth.
+Added: We also believe we have one of the most recognized Internet brands in the U.S., and our international awareness remains high in our top markets.
+Added: Our stable and durable business model is driven by strong brand recognition, efficient customer acquisition, high customer retention rates and increasing lifetime spend of our customers.
+Added: In each of the five years ended December 31, 2023, our customer retention rate was approximately 85%, and in 2023, our retention rate for customers who had been with us for over three years was approximately 92%.
+Added: Additionally, in 2023, we had over 1.5 million customers who each spent more than $500 a year on our product offerings.
+Added: We believe the breadth and depth of our product offerings, seamless ease-of-use in a one-stop shop and the high-quality, personalized guidance and responsiveness from GoDaddy Guides continues to build strong customer relationships leading to our high customer retention rates.
In 2023, we generated $4,254 million of revenue, up 4.0% from $4,091 million in 2022, and we generated $4,603 million in total bookings, up 4.3% from $4,414 million in 2022.
Our Customers and Solutions
−Removed: GoDaddy is built to serve our customers by providing simple, easy-to-use products on a single technology platform wrapped with personalized guidance.
+Added: GoDaddy is built to serve entrepreneurs by providing easy-to-use products on a single technology platform wrapped with personalized guidance.
Our Customers
We serve several customer populations:
−Removed: (i) Independents, (ii) WebPros, (iii) Domain Registrars and Investors, and (iv) other Registrars and Corporate Domain Portfolio owners.
+Added: (i) Independents, (ii) WebPros, (iii) Domain Registrars and Investors, and (iv) Third Party Registrars and Corporate Domain Portfolio owners.
While these customer populations tend to utilize many of the same GoDaddy product offerings, there are meaningful differences in their journeys, what they value, their goals and how they communicate with the rest of the world.
We aim to establish and provide solutions that address these differences.
−Removed: Our largest customer population, Independents, consists mostly of micro-businesses and noncommercial endeavors.
−Removed: These micro-businesses have an entrepreneurial spirit, strong work ethic and, above all, passion for their ideas, yet their specific needs vary depending on the type of their idea and the phase of their journey.
−Removed: Independents range from individuals who have an initial business idea and those thinking about starting a business, to established ventures that need help attracting customers, growing their sales, managing their online presence or expanding their operations.
+Added: Our largest customer population, Independents, consists mostly of microbusinesses and noncommercial endeavors.
+Added: These microbusinesses have an entrepreneurial spirit, strong work ethic and, above all, passion for their ideas, yet their specific needs vary depending on the type of their idea and the phase of their journey.
+Added: Independents range from individuals who have an initial business idea and those thinking about starting a business, to established ventures that need help attracting customers, growing their sales, processing payments, managing their online presence or expanding their operations.
Most Independents have fewer than five employees, and most self-identify as having little to no technology or design skills.
−Removed: These customers need our help to create a unique and secure digital identity, especially with the more technical aspects of their online presence.
−Removed: Although our customers have differing degrees of resources and technical capabilities, they all share a desire to find tools to help them bring their ideas to life, enhance connections with their audience and provide a seamless experience for both existing and new customers.
+Added: These customers need our help to create a unique and secure identity, especially with the more technical aspects of their online presence.
+Added: Although our customers have differing degrees of resources and technical capabilities, they all share a desire to find tools to help them bring their ideas to life, enhance connections with their audience, sell their products and services and provide a seamless experience for both existing and new customers.
Our second largest customer population, WebPros, are website designers and developers who build websites on behalf of businesses and noncommercial organizations.
1 unchanged sentence
WebPros are often freelancers, moonlighters or teams within website design agencies that often have website design as one of multiple streams of income.
−Removed: WebPros generally have more technical acumen and look for tools that provide greater amounts of flexibility, such as our WordPress content management system (CMS).
+Added: WebPros generally have more technical acumen and look for tools that provide greater amounts of flexibility, such as the WordPress content management system (CMS).
Although WebPros have a need for technical depth and flexibility, they also benefit from our simplicity and guidance as tools to increase their throughput and maximize the use of their time.
2 unchanged sentences
With our products and services, WebPros can easily manage their overall business with capabilities such as client billing, administrative access and shopping features, making it easier for them to buy and manage multiple products for their clients, as well as make use of enhanced technical support and discounts for reselling GoDaddy products.
−Removed: We support a variety of control panels and content management tools favored by WebPros including cPanel, Plesk, Drupal, Joomla and more.
+Added: We support a variety of third-party control panels and content management tools favored by WebPros including cPanel, Plesk, Drupal, Joomla and more.
Our third largest customer population is Domain Registrars and Investors.
3 unchanged sentences
These investors bring a unique and valuable resource to our business in the form of liquidity and the ability to help our other populations (Independents and WebPros) successfully find a domain name they prefer.
−Removed: We also serve other Registrars and Corporate Domain Portfolio owners.
−Removed: We serve registrars through GoDaddy Registry which provides wholesale generic top level domains (gTLDs) and country-code top level domains (ccTLDs) for registrars to sell to the end customer.
−Removed: These top-level domains (TLDs) provide alternatives to the .com domain that more closely represent the name of our customers' ideas, businesses and brands.
+Added: We also serve Third Party Registrars and Corporate Domain Portfolio owners.
+Added: We serve third party registrars through GoDaddy Registry which provides wholesale generic top level domains (gTLDs) and country-code top-level domains (ccTLDs) for registrars to sell to the end customer.
+Added: These top-level domains (TLDs) provide alternatives to the .com domain that more closely represent the names of our customers' ideas, businesses and brands.
We also provide a fully managed registry platform for other registry operators.
3 unchanged sentences
Our Solutions
−Removed: We have designed and developed an extensive set of easy-to-use technology products to enable our customers to establish a digital identity, connect with their customers across multiple platforms and online marketplaces and deliver a seamless customer experience in a connected commerce world.
−Removed: We understand that no matter what our customers' needs or what stage of their idea they are focusing on, our customers want a "one-stop shop" solution.
+Added: We designed and developed an extensive set of easy-to-use technology products to enable our customers to establish an identity, connect with their customers across multiple platforms and online marketplaces and deliver a seamless customer experience in a connected commerce world.
+Added: We understand that no matter what our customers' needs are, or what stage of their idea they are focusing on, our customers want a "one-stop shop" solution.
We offer our customers products and services to meet them at every stage of their journey.
−Removed: We do all this by providing value well in excess of the price we charge, which often puts our products in a position of strength on functionality while at an affordable cost.
−Removed: Our domain name registration products enable us to engage customers at the initial stage of establishing a digital identity and often are an on-ramp for our other products.
−Removed: We believe our hosting and presence and business applications products significantly improve our value proposition to customers, increase our revenue and margin growth opportunities, can serve as starting points for our customer relationships and improve customer retention.
+Added: Our domain name registration products enable us to engage customers at a common starting place for establishing an exclusive personally branded identity and often are an on-ramp for our other products.
+Added: Domains are a part of our Core Platform business, and we believe our Applications and Commerce products are a natural adjacency to our domain registration products.
+Added: Applications and Commerce products, including our proprietary website building, commerce and productivity solutions, significantly improve our value proposition to customers, thereby increasing our revenue and margin growth opportunities and improving our customer retention.
Our omni-commerce payments platform and GoDaddy Payments recognize our customers' needs and provide for cost-effective solutions.
−Removed: We believe our payments solutions enable our customers to quickly and easily participate in the digital economy with a seamless transition to offline marketplaces.
−Removed: We have also made significant investments in the localization of our service offerings, as 47% of our customers are located in international markets (notably the United Kingdom, Canada, Germany, India and Australia).
−Removed: And, while not a standalone product, our GoDaddy Guides consist of approximately 6,200 specialists worldwide who are available 24/7/365 and provide care to customers who have different levels of technical sophistication.
+Added: We believe our payments solutions enable our customers to quickly and easily participate in the digital economy with a seamless transition to sell in-store or on marketplaces and social platforms.
+Added: We have also made significant investments in the localization of many of our product and service offerings, as 48% of our customers are located in international markets (notably the United Kingdom (UK), Canada, India and Australia).
+Added: And, while not a standalone product, our GoDaddy Guides consist of approximately 6,300 specialists worldwide who are readily available and provide care to customers who have different levels of technical sophistication.
+Added: In 2023, we launched GoDaddy Airo in the U.S.
+Added: GoDaddy Airo is an AI-powered solution designed to save our customers time.
+Added: Airo enables our customers to build and help grow businesses online by delivering personalized website content, a logo, domain-based email, ready-to-use social media posts, a marketing calendar, email communications and more.
We manage and report our business in the following two segments:
−Removed: • Applications and Commerce (A&C) , which primarily consists of sales of products containing proprietary software, commerce products and third-party email and productivity solutions as well as sales of certain products when they are included in bundled offerings of our proprietary software products.
−Removed: • Core Platform (Core) , which primarily consists of sales of domain registrations and renewals, aftermarket domain sales, website hosting products and website security products when not included in bundled offerings of our proprietary software as well as sales of products not containing a software component.
+Added: • Applications and Commerce (A&C) , which primarily consists of sales of products containing proprietary software, notably our website building products, as well as our commerce products and third-party email and productivity solutions and sales of certain products when they are included in bundled offerings of our proprietary software products.
+Added: • Core Platform (Core) , which primarily consists of sales of domain registrations and renewals, aftermarket domain sales, website hosting products and website security products when not included in bundled offerings of our proprietary software products as well as sales of products not containing a software component.
Applications and Commerce
Bringing an idea to life online requires the right tools and products to establish a presence.
−Removed: GoDaddy Websites + Marketing, Managed WordPress hosting, GoDaddy Studio and other GoDaddy offerings are a part of a customer's ubiquitous presence that enable anyone to create a simple, easy-to-use website or e-commerce enabled online store, for both desktop and mobile, with minimal technical skill.
−Removed: Our products enable our customers to be found online by helping to enhance the information on their website and extending their website and its content to where they need to be, from search engine results (e.g., Google) to social media (e.g., Meta) to vertical marketplaces (e.g., Yelp), all from one location.
+Added: GoDaddy Websites + Marketing, Managed WordPress, GoDaddy Studio and other GoDaddy offerings are a part of a customer's presence that enable anyone to start, grow and scale their businesses.
+Added: Our customers come to GoDaddy to build a professional website, attract customers, sell their products and services and accept payments online and in person.
+Added: GoDaddy's easy-to-use tools help microbusiness owners manage everything in one place.
Applications Products
1 unchanged sentence
Websites + Marketing .
−Removed: Websites + Marketing is an easy-to-use, do-it-yourself, mobile-optimized online tool that enables our customers, irrespective of their technical skills, to build effective websites and e-commerce enabled online stores.
+Added: Websites + Marketing is an easy-to-use, do-it-yourself, mobile-optimized online tool that enables our customers to build effective websites and e-commerce enabled online stores with minimal technical skill.
We offer a variety of plans, with pricing dependent on business and marketing features.
−Removed: With each of these plans, customers have access to industry-targeted professional design templates, which can be further customized using our editor by adding intent-driven sections, photos, videos or text.
+Added: With each of these plans, customers gain access to industry-targeted professional design templates, which can be further customized using our editor by adding intent-driven sections, photos, videos or text.
Our design templates cover a wide range of categories with professionally written content for small businesses, organizations, families, weddings and other ideas.
−Removed: Our websites and tools are all designed to work seamlessly on mobile devices, with a focus on performance, to enable websites to appear in search engine rankings.
−Removed: In addition, we now include Payable Domains, a default payments system that creates a frictionless, out-of-the-box experience for our customers.
−Removed: Managed WordPress and Managed WooCommerce.
−Removed: Managed WordPress is our streamlined, optimized hosting platform that allows our customers to build and manage a faster and more secure WordPress site.
+Added: We design our websites and tools to work seamlessly on mobile devices, with a focus on performance, to enable websites to appear in search engine rankings.
+Added: Managed WordPress and Managed WooCommerce Stores.
+Added: Managed WordPress is our streamlined, optimized website building experience that allows our customers to easily build and manage a faster WordPress site that offers more flexibility and power than our Websites + Marketing solution.
With our Managed WordPress site, we manage the administrative tasks for our customers, allowing them to spend more time on building or growing their business.
We offer a variety of plans, with pricing based on various features.
−Removed: Our Managed WordPress sites are built with enhanced security, automatic, daily backups and core updates, integrated Secure Sockets Layer (SSL), one-click migration tools, pre-installed extensions, plugins and themes, business email and backups and a staging site.
−Removed: We also offer our Managed WordPress Hosting
−Removed: Platform with WooCommerce, giving our customers the freedom to sell anything, anywhere online, from physical products to digital downloads, services and subscriptions.
+Added: Our Managed WordPress sites are built with enhanced security, automatic, regular backups and core updates, integrated Secure Sockets Layer (SSL), one-click migration tools, pre-installed extensions, plugins and themes, business email and backups and a staging site.
+Added: We also offer Managed WooCommerce Stores, giving our customers the freedom to sell anything, anywhere online, from physical products to digital downloads, services and subscriptions.
Digital Marketing .
7 unchanged sentences
Social Media Marketing helps customers create ads and boost brand awareness through a complete "do-it-for-me" service for managing engagement on the most popular social networks.
−Removed: This service combines dedicated teams of branding experts – photographers, writers, designers, marketers – with proprietary technology to manage activity on Meta, Twitter and Yelp, among others, to help our customers acquire new customers and build stronger relationships with their existing customers.
−Removed: Connected Commerce
+Added: This service combines dedicated teams of branding experts – photographers, writers, designers, marketers – with proprietary technology to manage activity on Meta, X (f/k/a Twitter) and Yelp, among others, to help our customers acquire new customers and build stronger relationships with their existing customers.
We aim to lead the small business commerce market by enabling GoDaddy customers of all sizes, from those just starting out to established businesses looking to scale and grow, to sell everywhere their customers shop.
−Removed: Our commerce products are designed to help our customers sell online, in person and on leading marketplaces, while being able to manage their sales from one place.
+Added: We design our commerce products to help our customers sell online, in person and on leading marketplaces, while being able to manage their sales from one place.
In addition to robust commerce capabilities, we offer the lowest card transaction fees in the industry when compared to other leading providers, which allows our customers to keep more of what they make.
2 unchanged sentences
Our Websites + Marketing product includes online store capabilities, which allows our customers to transact business directly on their websites.
−Removed: Online store capability is easy to use and offers powerful commerce features with templates for websites that are optimized for mobile shopping, integrations with GoDaddy Payments and our Smart Terminal POS system, inventory and product catalog management, and growth tools for marketing.
−Removed: It also allows customers to sell on leading marketplaces (e.g., Amazon, Etsy, eBay, Walmart, Google) and social media platforms (e.g., Facebook, Instagram), with all channels managed from our Commerce Hub.
−Removed: In addition, in 2022 we released Managed WooCommerce Stores, which is a high performance and highly flexible WordPress online store targeted at established businesses looking for a powerful connected commerce solution to scale their online and in-store businesses.
−Removed: Similar to our Websites + Marketing product, Managed WooCommerce Stores includes our Commerce Hub, marketplace selling and is integrated with GoDaddy Payments and our Smart Terminal POS system.
+Added: Online store capability is easy to use and offers powerful commerce features with templates for websites that are optimized for mobile shopping, integrations with GoDaddy Payments and our Smart Terminal Point-of-Sale (POS) system, inventory and product catalog management, and growth tools for marketing.
+Added: It also allows customers to sell on marketplaces such as Amazon, Etsy, eBay, Walmart and Google and social media platforms such as Facebook and Instagram, with all channels managed from our centralized dashboard.
+Added: As part of the GoDaddy Commerce ecosystem, Managed WooCommerce Stores, our WordPress-based online store solutions, provide our customers everything they need to sell online, in person, and across popular marketplaces and social media platforms from one built-in experience.
+Added: Similar to our Websites + Marketing product, Managed WooCommerce Stores include our centralized dashboard, allow for marketplace selling and are integrated with GoDaddy Payments and our Smart Terminal POS system.
Point-of-Sale (POS) Systems.
1 unchanged sentence
Our Smart Terminal is a modern, dual screen all-in-one POS system that allows our customers to manage in-store inventory and product catalogs and take payments.
−Removed: In addition, the Smart Terminal seamlessly integrates with both our Websites + Marketing Online Store and Managed WooCommerce Store to unify in-person and online sales so businesses can offer “Buy online pick up in-store” experiences to their customers.
−Removed: The Smart Terminal also offers access to vertical-specific third-party applications.
+Added: In addition, the Smart Terminal seamlessly integrates with both our Websites + Marketing Online Store and Managed WooCommerce Stores to unify in-person and online sales so businesses can offer “Buy online pick up in-store” experiences to their customers.
+Added: The Smart Terminal also offers access to third-party applications that meet merchants' needs that we do not address directly.
In addition to our Smart Terminal, we offer other payment acceptance solutions that allow our customers to take payments their way while seamlessly interacting with their customers wherever they may be.
−Removed: Our Card Reader allows customers to take payments and sell on the go.
+Added: For example, we now include Payable Domains, a default payments system that creates a frictionless, out-of-the-box experience for our customers.
+Added: Our Card Reader and Tap-to-Pay on the GoDaddy Mobile App (iPhone and Android) allow customers to take payments and sell on the go.
Our Virtual Terminal allows customers to take payments from their smartphone, tablet or computer with Internet connection with no hardware needed.
−Removed: Our customers also have the ability to take online payments without needing to create a website through our shareable pay links.
−Removed: Customers can brand and personalize these shareable pay links with their domain or other marketing, giving them another opportunity to build their brand.
+Added: Our customers also have the ability to take online payments without needing to create a website through our Online Pay Links.
+Added: Customers can brand and personalize these shareable pay links with their domain, giving them another
+Added: opportunity to build their brand.
Pay links can be sent through text or email or shared on social media sites.
−Removed: We also offer payment services through the GoDaddy Mobile App, which not only powers our Card Reader, but allows our customers to accept payments through their smartphone by using a QR code that their customers can scan to pay.
+Added: We also provide merchants with QR code-based payments, allowing their customers to scan and pay through the GoDaddy Mobile App.
GoDaddy Payments.
−Removed: As a "payment facilitator," GoDaddy Payments enables our customers to accept all major forms of payment, including Visa, MasterCard, American Express, Discover, and contactless payments including Apple Pay and Google Pay, with no long-term contracts or monthly minimums.
−Removed: This service enables our customers to start accepting payments in minutes with a simple setup and get paid, in many cases, as early as the next business day all with the lowest fees in the industry
−Removed: when compared to other leading providers.
+Added: As a "payment facilitator," GoDaddy Payments enables our customers in both the U.S.
+Added: and Canada to accept all major forms of payment, including Visa, MasterCard, American Express, Discover, and contactless payments including Apple Pay and Google Pay, with no long-term contracts or monthly minimums.
+Added: This service enables our customers to start accepting payments in minutes with a simple setup and get paid, in many cases, as early as the next business day, all with the lowest fees in the industry when compared to other leading providers.
In addition, GoDaddy Payments is built-in as a payments acceptance method in all our U.S.
−Removed: commerce products for easy enablement .
−Removed: In 2022, 2021 and 2020, we derived approximately 31%, 30% and 28% of our total revenue, respectively, from sales of our A&C products.
+Added: and Canada commerce products for easy enablement .
Email and Productivity Solutions
Our customers want to spend their time on what matters most to them, selling their products and services or helping their customers do the same.
−Removed: We provide them with productivity tools such as domain-specific email, SmartLine second-line telephony, online storage and payment solutions to help run their ventures.
+Added: We provide them with productivity tools such as domain-specific email, telephony and online storage to help run their ventures.
We offer a variety of products designed to make the business of business easier for our customers.
−Removed: The products we offer include those developed in-house as well as third-party applications which we distribute and support, such as Microsoft Office 365.
+Added: The products we offer include those developed in-house as well as third-party applications which we distribute and support, such as Microsoft 365.
Our primary email and productivity solutions products include:
1 unchanged sentence
We offer a range of email service plans with a multi-feature web interface that connects to our customers' domains.
−Removed: The pricing of these plans depends on the customer's desire for additional features, including HIPAA compliant email, advanced email security, archiving, and additional business applications such as Microsoft Bookings and Microsoft Teams.
−Removed: All of our email accounts are ad-free and include security functionality designed to provide protection from spam, viruses and other forms of online fraud, such as phishing.
−Removed: Microsoft Office 365 .
−Removed: We offer fully-supported Microsoft Office 365 accounts that are easy to set up and use with our customers' domains.
−Removed: We offer Microsoft Office 365 through multiple plans ranging from email with calendar and contacts connected to a full suite of productivity tools, including file sharing and full desktop versions of Microsoft productivity applications, such as Outlook, Word, Excel and PowerPoint.
−Removed: For customers wanting to protect their email data, we offer an email backup service, and for customers needing to comply with regulatory requirements, we offer email add-on services such as HIPAA-enabled email, encryption services (in partnerships with ProofPoint and Inky), archiving services (in partnership with Barracuda) and advanced e-mail security.
−Removed: We help make Microsoft Office 365 installation easy, allowing customers to get up and running in minutes, including "do-it-for-me" migration services to move customers' existing email data to Office 365 accounts.
+Added: The pricing of these plans depends on the customer's desire for additional features, including HIPAA- compliant email, advanced email security, archiving, and additional business applications such as Microsoft Teams.
+Added: All our email accounts are ad-free and we offer added security functionality designed to protect from spam, viruses and other forms of online fraud, such as phishing.
+Added: Microsoft 365 .
+Added: We offer fully-supported Microsoft 365 accounts that are easy to set up and use with our customers' domains.
+Added: We offer Microsoft 365 through multiple plans, ranging from email with calendar and contacts connected to a full suite of productivity tools, including file sharing and full desktop versions of Microsoft productivity applications, such as Outlook, Word, Excel and PowerPoint.
+Added: For customers wanting to protect their email data, we offer an email backup service, and for customers needing to comply with regulatory requirements, we offer email add-on services such as HIPAA-enabled email, encryption services (in partnership with ProofPoint), archiving services (in partnership with Barracuda) and advanced e-mail security.
+Added: We help make Microsoft 365 installation easy, allowing customers to be up and running in minutes, including "do-it-for-me" migration services to move customers' existing email data to Microsoft 365 accounts.
+Added: In 2023, 2022 and 2021, we derived approximately 34%, 31% and 30% of our total revenue, respectively, from sales of our A&C products.
Core Platform
Every great idea needs a great name and GoDaddy is the leading global domain naming service.
−Removed: Staking a claim on digital identity with a domain name is an integral part of establishing a concept and presence online.
−Removed: When inspiration strikes, we are there to provide our customers with the broadest selection of domains and high-quality search, discovery and recommendation tools to help them find the right name for their idea.
−Removed: Securing a domain is a key component to creating a complete digital identity and our domain products often serve as the starting point in our customer relationships.
−Removed: We are a global leader in domain name registration, with nearly 84 million domains under management as of December 31, 2022 and, based on information reported in VeriSign's Domain Name Industry Brief, we held 24% of the approximately 350 million domain names registered worldwide as of September 30, 2022.
−Removed: As of December 31, 2022, approximately 92% of our customers had purchased a domain from us.
+Added: Staking a claim on an identity with a domain name is an integral part of establishing a concept and presence online.
+Added: When inspiration strikes, we provide our customers with the broadest selection of domains and high-quality search, discovery and recommendation tools to help them find the right name for their idea.
+Added: Securing a domain is a key component to creating a complete identity and our domain products often serve as the starting point in our customer relationships.
+Added: We are a global leader in domain name registration, with approximately 85 million domains under management as of December 31, 2023.
+Added: Based on information reported in VeriSign's most recent Domain Name Industry Brief, this represented approximately 24% of the approximately 360 million domain names registered worldwide as of December 31, 2023.
+Added: As of December 31, 2023, approximately 92% of our customers purchased a domain from us.
In addition, GoDaddy Registry provides a high-performance back-end registry technology platform with a portfolio of TLDs including .biz, .co, .nyc, and .us.
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Our inventory for primary registrations is defined by the number of TLDs we offer.
−Removed: As of December 31, 2022, 424 different generic TLDs, such as .com, .net and .org, and 58 different country code TLDs, such as .de, .ca, .in and .jp., were available for purchase through GoDaddy.
−Removed: Since 2013, hundreds of new gTLDs have been launched through ICANN's "new gTLD program" initiated in 2012 (the Expansion Program), making it easier for companies and individuals to find and register new, easy-to-remember domain names tailored to their ideas, industry or interests.
−Removed: ccTLDs are important to our international expansion efforts as we have found international customers often prefer the ccTLD for the country or geographic market in which they operate.
+Added: As of December 31, 2023, 446 different generic TLDs, such as .com, .net and .biz, and 58 different country code TLDs,
+Added: such as .co, .ca, .in and .jp., were available for purchase through GoDaddy.
+Added: Since 2013, hundreds of new gTLDs were launched through ICANN's "new gTLD program" initiated in 2012 (the Expansion Program), making it easier for companies and individuals to find and register new, easy-to-remember domain names tailored to their ideas, industry or interests.
+Added: ccTLDs are important to our international expansion efforts as we found international customers often prefer the ccTLD for the country or geographic market in which they operate.
Our primary registration offering relies heavily on our search, discovery and recommendation tools which enable our customers to find a domain name that matches their business needs and goals.
−Removed: sell domain registrations through relationships with third-party resellers and we provide back-end registry services supporting more than 215 TLDs.
+Added: We also sell domain registrations through relationships with third-party resellers and we provide back-end registry services supporting more than 200 TLDs.
Aftermarket .
We operate a large domain aftermarket platform, which processes aftermarket, or secondary, domain name sales.
−Removed: Our aftermarket platform is designed to enable the seamless purchase and sale of previously registered domain names through an online auction, an offer and counter offer transaction or a "buy now" transaction, and automation and lease to own options for our customers through Dan.com.
−Removed: We maintain a portfolio of more than 1.2 million previously registered domains, providing a diverse inventory available to our customers.
+Added: We designed our aftermarket platform to enable the seamless purchase and sale of previously registered domain names through an online auction, an offer and counter offer transaction or a "buy now" transaction and automation and lease to own options for our customers.
+Added: We maintain a portfolio of more than 1.2 million previously registered domains, allow our customers to "List for Sale" names under their registration, provide functionality for the entire registrar network to list expiring domains from their platforms and, in 2023, opened "List for Sale" functionality to registrar partners allowing their currently registered customers to list domain names within GoDaddy's aftermarket.
+Added: These various channels provide a diverse inventory available to meet the demand from our customers.
Our GoDaddy Investor mobile application helps investors watch and bid on domains at auction and stay on top of their current bids from their mobile devices.
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GoDaddy Registry is a world-leading provider of domain name registry services.
−Removed: GoDaddy registry operates or provides back-end registry services to more than 200 TLDs including country-code TLDs, such as .
−Removed: us and .co, city TLDs such as .nyc and .sydney, generic TLDs such as .club, .tv and .design, and branded TLDs such as .chase and .godaddy.
+Added: GoDaddy Registry operates or provides back-end registry services to more than 200 registry TLDs including ccTLDs, such as .
+Added: us, .tv and .co, city TLDs such as .nyc and .sydney, gTLDs such as .club, .health and .design, and branded TLDs such as .chase and .godaddy.
Our integrated registry solutions provide policy and operational support, and domain marketing, sales and strategic planning.
Hosting and Security
−Removed: For more technically sophisticated web designers, developers and customers, we provide high-performance, flexible hosting and security products that can be used with a variety of open source design tools as well as Managed WordPress.
−Removed: We design these solutions to be easy to use, effective, reliable, flexible and at a great value.
−Removed: We offer a variety of hosting and security products enabling our customers to create and manage their digital identity, or in the case of WebPros, the digital identities of their end-customers.
+Added: For more technically sophisticated web designers, developers and customers, we provide high-performance, flexible hosting and security products that can be used with a variety of open source design tools as well as WordPress.
+Added: We design these solutions to be easy to use, effective, reliable, flexible and provide great value.
+Added: We offer a variety of hosting and security products enabling our customers to create and manage their identity, or in the case of WebPros, the identities of their end-customers.
+Added: During 2023, we have taken proactive steps to rationalize our hosting business and integrate or divest certain underperforming acquired hosting assets and brands.
+Added: These efforts were undertaken to improve operational efficiency as we progress toward unifying our hosting platform under a single technology stack.
Our primary hosting and security products include:
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WordPress is the most used content management application on our shared hosting platform.
−Removed: Website Hosting on Virtual Private Servers and Virtual Dedicated Servers .
+Added: Virtual Private Servers .
Our broad range of virtual private server (VPS) offerings allow our customers to select the server configuration best suited for their applications, requirements and growth.
Our VPS solutions provide our customers with a single virtual machine which runs multiple other virtual machines for other customers.
−Removed: Our VPS is designed for customers who need greater control, more advanced technical capabilities and higher performance than that offered by our shared hosting plans.
+Added: Our VPS is designed for customers who need greater control, more advanced technical capabilities and higher performance than offered by our shared hosting plans.
Our customers can tailor their VPS plans based on a range of performance, storage, bandwidth and operating system needs.
−Removed: Managed Hosting .
+Added: Managed WordPress Hosting .
With our managed hosting products, we set up, monitor, maintain, secure and patch software and servers for our customers.
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Our Opportunity and Advantages
−Removed: Our Opportunity—Empowering the Everyday Entrepreneur
+Added: Our Opportunity—Empowering Entrepreneurs
Our customers represent a large and diverse market that we believe is fundamentally underserved by other Internet companies.
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While our customers' needs change depending on where they are in their journey, the most common customer needs we serve include:
−Removed: • Digital identity .
−Removed: Our customers want to develop a digital identity by finding a name that distinctly identifies their business, hobby or passion.
−Removed: We believe their digital identity includes not just a simple, mobile-enabled website, but the ability to get found across various search engines, social media platforms and vertical marketplaces.
+Added: Our customers want to develop an identity by finding a name that distinctly identifies their business, hobby or passion.
+Added: We believe their identity includes not just a simple, mobile-enabled website, but the ability to get found across various search engines, social media platforms and vertical marketplaces.
And while our customers' online identities start with creating and managing these points of presence, their identities are amplified through content generation and the ability to engage and transact online with their customers and audience.
−Removed: • Ubiquitous presence .
−Removed: Ubiquitous presence represents the need of our customers to present themselves to their customers, which they do through an ever-expanding set of options across social media, marketing channels, email, marketplaces and through their website.
+Added: Presence represents the need of our customers to present themselves to their customers, which they do through an ever-expanding set of options across social media, marketing channels, email, marketplaces and through their website.
Being able to seamlessly create and post content quickly is imperative.
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(i) a secure and content-rich website viewable from any device;
−Removed: (ii) a presence on social media channels (e.g., Meta, TikTok, Snapchat, Twitter and WeChat);
+Added: (ii) a presence on social media channels (e.g., Meta, TikTok, Snapchat, X (f/k/a Twitter) and WeChat);
(iii) getting found by search engines (e.g., Google);
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(b) vertical marketplaces (e.g., Zillow, OpenTable and HomeAdvisor);
−Removed: and (c) e-commerce platforms (e.g., Amazon, eBay, Etsy).
−Removed: • Connected commerce .
−Removed: Connected commerce recognizes that our customers need commerce to work seamlessly for them both offline and online.
+Added: and (c) e-commerce platforms (e.g., Amazon, eBay and Etsy).
+Added: Commerce recognizes that our customers need commerce to work seamlessly for them both offline and online.
Our customers' customer expectations are set by how they engage with enterprise-grade experiences, which means they expect to be able to buy online and pick up in the store in a matter of minutes.
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• Interacting with customers as they grow their business.
−Removed: Our customers need to effectively communicate with existing customers and potential customers across a communication landscape that is fragmented in both form and function.
+Added: Our customers need to effectively communicate with existing customers and potential customers across a communication landscape that is fragmented in both form and
This landscape includes (i) branded email communication, originating with domain registration and email creation through an email client;
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Surrounding these channels and tactics, our customers also need easy-to-use tools to run their businesses.
−Removed: • Technology that is reliable, secure, performance enhancing and evolves with their needs.
+Added: • Technology that is easy-to-use, reliable, secure, performance enhancing and evolves with their needs.
Our customers vary significantly, but they remain the same in their need for a simple platform and set of tools to enable their domain, website, marketing and commerce solutions to easily work together as their ideas grow and become more complex.
−Removed: Our products and services provide a platform that can meet the needs of entrepreneurs, who may not be
−Removed: technologically savvy, or WebPros, who have more complex requirements, and the range of customers in between who have different demands and levels of sophistication.
+Added: In 2023, we launched GoDaddy Airo in the U.S.
+Added: GoDaddy Airo is an AI-powered solution that is designed to build and help grow businesses online by delivering personalized website content, a logo, domain-based email, ready-to-use social media posts, a marketing calendar, email communications and more.
+Added: Our products and services provide a platform that can meet the needs of entrepreneurs, who may not be technologically savvy, or WebPros, who have more complex requirements, and the range of customers in between who have different demands and levels of sophistication.
All the while, our customers expect reliable products and want to be confident their digital presence is secure, even as they insert customization that can create vulnerabilities.
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Depending on their journey, a customer may seek guidance on setting up a website, launching new features or trying a new product or service and they need that guidance on their time.
−Removed: Our customers need real people who are available 24/7/365 and in the manner that works best for them, whether by phone, chat or in community forums.
+Added: Our customers need real people who are readily available and can provide care to customers who have different levels of technical sophistication.
In addition to guiding our customers along their journey, we also provide support by handling the most difficult and arduous tasks for them through a collection of managed service offerings.
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Our customers often have limited financial resources and may be unable to make large, upfront investments in the latest technology.
−Removed: Our customers need affordable solutions to level the playing field with the tools to look and act like bigger ventures.
+Added: Our customers need affordable solutions to level the playing field with the tools to appear and act like bigger ventures.
We aim to provide affordable products and services for our customers at every level to support their businesses.
−Removed: Serving these customer needs creates a deep relationship, where we are looked to as not just a solution provider, but also a guide and partner to their entrepreneurial journey.
+Added: Serving these customer needs creates a deep relationship, where we are viewed as not just a solution provider, but also a guide and partner to their entrepreneurial journey.
This makes for a favorable business and economic model, aligning the interests of GoDaddy and our customers.
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our customers want an impactful online presence, but may not have the time and skills to make that happen.
−Removed: Our goal is to be a trusted partner to these entrepreneurs, bringing together the technology, ease of use and care necessary to bring their ideas to life online.
+Added: Our goal is to be a trusted partner to these entrepreneurs, bringing together the technology, ease of use and guidance necessary to bring their ideas to life online.
We believe the following strengths provide us with competitive advantages in serving these needs:
Global Brand Awareness.
−Removed: We have a global brand with high awareness and are one of the largest domain name providers, with nearly 84 million domains representing 24% of the approximately 350 million domain names registered worldwide as of September 30, 2022 according to VeriSign's Domain Name Industry Brief.
+Added: Our global brand benefits from high awareness as one of the largest domain name providers, with approximately 85 million domains under management as of December 31, 2023.
+Added: Based on information reported in VeriSign's most recent Domain Name Industry Brief, this represented approximately 24% of the approximately 360 million domain names registered worldwide as of December 31, 2023.
Our global presence gives us the ability to leverage our brand — a competitive advantage when customers search for products and solutions.
−Removed: We have 20.9 million paying customers and greater than 85% customer retention rates.
−Removed: We operate in 54 global markets and in 2022, 47% of our customer base and a third of our revenue derived from our international presence.
+Added: We have 21.0 million paying customers and an enduring customer retention rate of approximately 85%.
+Added: We market and sell to customers in over 200 markets around the world and in 2023, 48% of our customer base and approximately a third of our revenue was derived from our international presence.
Seamlessly Intuitive Experiences.
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Because they may lack the expertise to take full advantage of powerful tools, customers may be overwhelmed as they attempt to bring their idea online.
−Removed: We believe the solution to this complexity is to radically simplify our solutions and services into seamlessly intuitive experiences.
−Removed: With Managed WordPress, we have dramatically reduced the complexity of provisioning, managing and customizing the WordPress CMS by wrapping it with our own security tools (WAF, CDN and SSL), design tools, plug-in pre-installs at initiation and automatic, managed updates.
−Removed: With Websites + Marketing, our own captive CMS, we incorporate seamlessly intuitive experiences by uniting marketing, content, commerce and customer management tools into a single experience.
+Added: We believe the solution to this complexity is to radically simplify our solutions and services into seamlessly intuitive experiences like GoDaddy Airo.
+Added: With Managed WordPress, we reduced the complexity of launching and managing WordPress sites so our customers can stay focused on growing their business, not managing complex WordPress hosting tasks.
+Added: We provide this on a fully managed platform that delivers fast performance and AI-powered site creation.
+Added: With Websites + Marketing, our
+Added: own captive CMS, we incorporate seamlessly intuitive experiences by uniting marketing, content, commerce and customer management tools into a single experience.
We also seek to leverage data and insights to personalize the products and experiences of our customers as well as tailor our solutions and marketing efforts to each of our customer groups.
−Removed: We constantly seek to improve our website, marketing programs and customer care to intelligently respond to each stage of our customers' lifecycles and identify their specific product needs.
−Removed: This allows us to interact more frequently with our customers.
−Removed: We intend to continue investing in our technology and data platforms to further enable our personalization efforts.
−Removed: Sage Guidance.
+Added: Starting in 2023, we harnessed the foundational expertise we cultivated with respect to machine learning and AI to introduce multiple customer-facing capabilities in generative AI across our suite of products, including GoDaddy Airo.
+Added: The automation and content creation abilities inherent in these tools elevate the discoverability of and engagement with our products, creating a true one-stop-shop experience.
+Added: This further enhances our customers' capacity to market their products, sell online, manage their businesses and grow, all in a seamless, low-friction manner.
+Added: We constantly seek to improve our website, marketing programs and customer care to intelligently respond to each stage of our customers' lifecycles and identify their specific product needs based on experimentation.
+Added: This allows us to interact more frequently with our customers and understand what products work well for them.
+Added: We intend to continue investing in our technology and data platforms to harness the power of generative AI to further enable our personalization efforts and make our products even more intuitive for our customers.
+Added: Personalized Guidance.
Our customers deeply value expertise and know-how, which has been part of the GoDaddy DNA through our GoDaddy Guides since our founding.
−Removed: Our customers' needs are highly individualized and unique to their ventures, which makes operating a guidance experience – at scale – a substantial form of differentiation.
−Removed: In recent years, we have extended this competency into several new interfaces and subject matters.
+Added: Our customers' needs are highly individualized and unique to their ventures, which we believe makes operating a guidance experience – at scale – a competitive advantage.
+Added: In recent years, we extended this competency into several new interfaces and subject matters.
These interfaces allow us to take learnings and insights gained from customer interactions to build and grow our product and service offerings and drive more thoughtful engagements for our customers.
For example, within our Websites + Marketing platform, we are now creating customized action plans for our customers as they seek to market their businesses in a number of different channels based on the type of their venture and their geography.
−Removed: Additionally, within our Websites + Marketing platform we offer an in-editor chat experience with our GoDaddy Guides, who are able to strategically assist our customers through aesthetic decisions and help them with technical challenges.
−Removed: And finally, we have significantly increased the training and engagement content available to our customers, through a number of different content forums and across platforms like YouTube and Instagram.
−Removed: Exponential Power of our Community.
−Removed: GoDaddy is a large aggregator of small businesses and ventures, with a wealth of diversity across industry verticals, life stages, levels of sophistication and geographies.
−Removed: Our customers gain valuable insights when they are able to share experiences and skills, but the exchange of information is cumbersome.
−Removed: We aim to activate our community and lower the barriers for connection, for the betterment of our customers.
−Removed: This occurs in discreet areas of our business today – such as in our domain aftermarket and GoDaddy Websites + Marketing's InSight platform – and it is something in which we continue to invest in with our other products and services.
+Added: Additionally, we significantly increased the training and engagement content available to our customers, through a number of different content forums and across platforms like YouTube and Instagram.
+Added: GoDaddy Venture Forward Research Initiative.
+Added: Established in 2018, GoDaddy's Venture Forward research initiative analyzes more than 20 million online businesses with a digital presence (measured by a unique domain and an active website).
+Added: Most of these businesses employ fewer than ten people, categorizing each as a microbusiness.
+Added: While these microbusinesses may be small, their impact on economies is outsized even though they are often too informal or too new to show up in traditional government statistics.
+Added: Venture Forward’s data helps those studying, reporting on or advocating for entrepreneurs understand developing themes and insights into microbusiness/digital entrepreneurship, and we share this data to download for free and update it quarterly.
Human Capital
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Our world-class engineers, designers, marketers and GoDaddy Guides share a passion for technology and its ability to change our customers' lives.
−Removed: We value hard work, extraordinary effort, living passionately, taking intelligent risks and working together toward successful customer outcomes.
+Added: We live by the same principles that enable our customers' ideas to survive and thrive, including owning outcomes, building value, joining forces, working courageously and living passionately.
Our relentless pursuit of building value and doing right for our customers has been a crucial ingredient of our growth.
−Removed: As of December 31, 2022, we had 6,910 employees worldwide, including 3,124 in care and services (or, GoDaddy Guides), 2,378 in technology and development, 523 in marketing and advertising and 885 in general and administrative.
−Removed: In addition to our GoDaddy Guides, GoDaddy partners with various third party providers and vendors to provide contracted care and support services to our customers;
−Removed: approximately 3,000 individuals are employed with or engaged by our external partners while dedicated to GoDaddy on a full-time basis.
−Removed: These third-party providers are primarily located in international markets, most significantly in India, the Philippines, and Colombia.
+Added: As of December 31, 2023, we employed 6,159 people worldwide, including 2,708 in care and services (who comprise a portion of our GoDaddy Guides), 2,259 in technology and development, 395 in marketing and advertising and 797 in general and administrative functions.
+Added: In addition, GoDaddy partners with various third-party providers and vendors to provide contracted care and support services to our customers;
+Added: approximately 3,500 individuals are employed with or engaged by our external partners while dedicated to GoDaddy as GoDaddy Guides.
+Added: These third-party providers are primarily located in international markets, most significantly in India, the Philippines, and Malaysia.
A majority of our employees are based in the U.S.
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We actively work to attract a diverse employee population and are committed to providing equitable opportunity in all aspects of employment.
−Removed: For the past seven years, we have published an annual diversity and pay parity report and, according to our analysis, we believe we have paid men and women substantially the same for performing similar jobs across the company for all entities included in the analysis.
−Removed: In 2017, we began reporting on our pay practices across U.S.-based race and ethnic minority and non-minority employee populations and have reported each year that we believe, based on such data, that we have paid minorities and non-minorities substantially the same for performing similar jobs across the company.
+Added: Since 2015, we published an annual diversity and pay parity report and, according to our analysis, we believe we paid men and women substantially the same for performing similar jobs across the company for all entities included in the analysis.
+Added: In 2017, we began reporting on our pay practices across U.S.-based race and ethnic minority and non-minority employee populations and reported each year that we believe, based on such data, that we paid minorities and non-minorities substantially the same for performing similar jobs across the company.
• Diversity, Equity, Inclusion and Belonging.
−Removed: Not only are we committed to increasing workforce diversity, but we have launched various initiatives to further our goal of being a more diverse, inclusive and equitable workplace.
−Removed: We have several Employee Resource Groups (ERGs), which are employee-driven and led groups focused around common topics, identities, affinities, or interests.
+Added: Not only are we committed to increasing workforce diversity, but we launched various initiatives to further our goal of being a more diverse, inclusive and equitable workplace.
+Added: We support several Employee Resource Groups (ERGs), which are employee-driven and led groups focused around common topics, identities, affinities, or interests.
Our ERGs play a critical role in fostering diversity, equity, inclusion and belonging within GoDaddy.
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In addition, we actively work to eliminate unconscious bias in our company by providing training and recognizing and combating unconscious bias in our hiring, performance review and promotion processes.
−Removed: We also received perfect scores on the 2019, 2020, 2021 and 2022 Corporate Equality Index administered by the Human Rights Campaign Foundation.
+Added: We also scored highly on the 2019, 2020, 2021, 2022 and 2023 Corporate Equality Index administered by the Human Rights Campaign Foundation.
+Added: Additionally, in April 2023, our Chief Executive Officer (CEO) Aman Bhutani signed the CEO Action for Diversity & Inclusion pledge, joining a coalition of more than 2,500 CEOs across the U.S.
+Added: who have committed to advancing diversity, equity and inclusion in the workplace.
• Learning and Professional Development.
−Removed: We are committed to providing fulfilling career development opportunities for our employees.
+Added: We commit to providing fulfilling career development opportunities for our employees.
We offer extensive learning opportunities to our employees spanning leadership, sales, service and technology and compliance training through e-learning, instructor-led content, video-based and blended platforms.
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We conduct an annual anonymous employee engagement survey, GoDaddy Voice.
−Removed: Over 86% of our employees participated in the survey in 2022.
−Removed: Approximately 91% of survey respondents say their manager supports them with flexibility, models inclusive behavior, and maintains high ethical and compliance standards and 93% say their colleagues treat each other with respect.
+Added: Approximately 80% of our employees participated in the survey in 2023.
+Added: Approximately 90% of survey respondents say the employees on their team treat each other with respect.
+Added: 89% say their manager supports them and models inclusive behavior.
Additionally, we monitor employee responses to identify areas of opportunity and set goals and expectations for improvement to ensure employees feel connected and engaged with GoDaddy's mission, our customers and their own teams.
−Removed: • Community Investment.
−Removed: Our social impact work, overseen by our GoDaddy for Good team, is an extension of our company vision and mission.
+Added: • Community Rewards.
+Added: Our social impact work, overseen by our Corporate Sustainability & ESG team, is an extension of our company vision and mission.
Through our global volunteer and matching programs, we enable our employees to volunteer in their communities with paid time off, and we match employee donations to qualifying nonprofits of choice up to $1,500 per employee per year or country equivalent.
−Removed: In addition, our employees can earn funds for nonprofits they volunteer with through our volunteer rewards program.
+Added: In addition, our employees can earn funds for qualifying nonprofits they volunteer with through our volunteer rewards program.
Technology and Infrastructure
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Additionally, we offer Domain Registry and Corporate Domains solutions to our customers.
−Removed: We have built a scalable infrastructure platform allowing us to optimize for economies of scale and enable next-generation hosting architecture for our customers, while investing in faster, denser and more efficient data centers, improved network connectivity and improved resiliency, both domestically and internationally.
+Added: We built a scalable infrastructure platform allowing us to optimize for economies of scale and enable next-generation hosting architecture for our customers, while investing in faster, denser and more efficient data centers, improved network connectivity and improved resiliency, both domestically and internationally.
We aim to provide a reliable and secure global platform and infrastructure.
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We believe our products work well together and are more valuable and easier to use together than if our customers purchased them individually from other companies and tried to integrate them.
−Removed: As of December 31, 2022, we had 2,378 employees in technology and development, 353 issued patents and 9 pending patent applications in the U.S.
+Added: As of December 31, 2023, we had 2,259 employees in technology
+Added: and development and 368 issued patents in the U.S.
+Added: and other countries covering various aspects of our product offerings.
+Added: Additionally, as of December 31, 2023, we had 12 pending U.S.
+Added: and international patent applications and intend to file additional patent applications in the future.
Physical Infrastructure and Management
Our physical technology infrastructure supports our products, experiences and business systems through servers located in data centers around the world.
−Removed: As the world's largest managed authoritative DNS provider and a leading website hosting platform, we invested significantly in our peering architecture and underlying infrastructure management to handle significant Internet traffic at low bandwidth costs.
+Added: As a leading website hosting platform, we invested significantly in our peering architecture and underlying infrastructure management to handle significant Internet traffic at low bandwidth costs.
We invested in the automation of common physical data center components like servers, load balancers, switches and storage, and we use open source solutions when possible to automate manual processes and thereby reduce the risk of human error and lower costs.
−Removed: Additionally, we are leveraging a common automated infrastructure based on OpenStack and KVM to enable next-generation services.
−Removed: We continue to migrate most of our non-hosting products and internal systems to AWS, which has accelerated our ability to provide speed and reliability in both our product and customer experiences.
+Added: Additionally, we leverage a common automated infrastructure based on OpenStack and Kernel-based Virtual Machine (KVM) to enable next-generation services.
+Added: We continue to migrate many of our non-hosting products and internal systems to AWS, which accelerated our ability to provide speed and reliability in both our product and customer experiences.
These efforts and our large technology infrastructure footprint allow us to scale and provide our customers with valuable products at affordable prices.
Customer Experience and Business Systems
−Removed: Our platform provides our customers fast, simple and customer-centric products across the globe, by allowing us to easily and quickly build and deploy new products incorporating our data insights.
+Added: Our platform provides our global customers easy-to-use products, by allowing us to experiment and quickly deploy improvements incorporating our data insights.
Our investments in our platform capabilities include the following:
E-commerce Platform and Application Services.
−Removed: While we continue to use our existing platform, we have developed and begun to implement a new e-commerce platform.
−Removed: We expect this new platform to enhance our value proposition to our customers by offering comprehensive, flexible and integrated solutions that can be rapidly scaled up or down, used across multiple platforms and integrated with third-party offerings.
−Removed: Both our existing and new platforms also allow resellers to easily sell our products, thereby broadening our distribution channels.
−Removed: We seek to continuously launch new and relevant applications and streamline our existing offerings in order to provide the best user experience to our customers.
+Added: We invest in the architecture and capabilities of our e-commerce platform to create an ecosystem where we can rapidly scale up or down and integrate with third-party offerings.
+Added: The platform broadens our distribution channels by being extensible and allowing resellers to easily sell our products.
+Added: We seek to continuously launch new and relevant applications and streamline our existing offerings to provide the best user experience to our customers.
Data Platform.
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Our content platform and content creation processes help us realize efficiencies and scalability, which enhance our ability to drive new, high-quality products and customer experiences to market faster.
−Removed: We are focused on driving advancements in experimentation, the speed and volume of content creation, localization and content self-service, while ensuring platform availability and performance.
−Removed: We are also delivering new engagement marketing capabilities that improve business effectiveness and customer experiences.
+Added: We focus on driving advancements in experimentation, the speed and volume of content creation, localization and content self-service, while ensuring platform availability and performance.
+Added: We also deliver new engagement marketing capabilities that improve business effectiveness and customer experiences.
Product Development
−Removed: We continue to invest in our product development teams as we expanded the ways we serve our customers to adjust to their changing needs from primarily domain name registration and hosting to a broader spectrum of offerings.
−Removed: Our primary website building products (Websites + Marketing and Managed WordPress), website security suite, email offerings (Microsoft Office 365 and Open X-change), commerce products and domain aftermarket each represent significant need states that are complementary to our long-standing offerings and benefit from our strengths as a company in human-infused technology.
−Removed: Our product development investments have grown at a significantly higher rate than our physical infrastructure and business system expenses, reflecting our expanding role in enabling our customers' success with a powerful digital presence.
+Added: We continue to expand the ways we serve our customers to adjust to their changing needs from primarily domain name registration and hosting to a broader spectrum of offerings.
+Added: Our primary website building products (Websites + Marketing, Managed WordPress and GoDaddy Airo), website security suite, email offerings (Microsoft 365), commerce products and domain aftermarket each represent significant need states that are complementary to our long-standing offerings and benefit from our strengths as a company in human-infused technology.
Our key product development initiatives include:
Powering a Simple and Effortless Presence .
−Removed: We offer a range of products and services that help our customers get their ideas online.
−Removed: Websites + Marketing combines a mobile-optimized website builder with an integrated set of marketing and e-commerce tools to help our customers create an audience for their idea or business, enabling them to design a professional website in under an hour.
+Added: We offer a range of solutions that help our customers publish their ideas online, including Websites + Marketing and GoDaddy Airo.
+Added: Websites + Marketing combines a mobile-optimized website builder with an integrated set of marketing and e-commerce tools.
We continue to invest in Websites + Marketing and other tools, templates and technology to make building, maintaining and updating a professional looking mobile or desktop presence simple and easy.
−Removed: In 2020, we introduced GoDaddy Studio, a web and mobile app that empowers everyday entrepreneurs to create visual content by customizing templates we provide or creating from scratch with simple design tools.
−Removed: Additionally, we are investing in products to help our customers drive their customer acquisition, retention and communication efforts by managing their presence across search engines, social networks and vertical marketplaces and keep their online presence and information secure.
+Added: In 2023, we launched GoDaddy Airo in the U.S.
+Added: GoDaddy Airo is an AI-powered solution designed to build and help grow businesses online by delivering personalized website content, a logo, domain-based email, ready-to-use social media posts, a marketing calendar, email communications and more.
+Added: We harnessed the foundational expertise we cultivated with respect to machine learning and AI to introduce multiple customer-facing capabilities in generative AI across our suite of products.
+Added: The automation and content creation abilities inherent in these tools elevate the discoverability of and engagement with our products,
+Added: creating a true one-stop-shop experience.
+Added: This further enhances our customers' capacity to market their products, sell online, manage their businesses and grow, all in a seamless, low-friction manner.
Making the Business of Business Easy .
Our business applications range from domain-specific email and email marketing to telephony services and payment tools to help our customers communicate with their customers and grow their ideas.
−Removed: For example, through GoDaddy Conversations, a communications platform to help small businesses support, engage and convert customers through email, text, online chat, social media, voice and video conversations.
+Added: For example, GoDaddy Conversations is a communications platform that helps small businesses support, engage and convert customers through email, text, online chat, social media, voice and video conversations.
+Added: In 2023, we integrated GoDaddy Conversations with Google's Business Messages, allowing entrepreneurs using Websites + Marketing plans to receive messages from consumers using Google Search and Maps.
We intend to continue investing in the breadth of our product offerings to help our customers connect with their customers and run their ventures.
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Hundreds of new gTLDs were introduced in 2013 through the Expansion Program, expanding the available inventory for GoDaddy and our customers.
−Removed: Through GoDaddy Registry, we operate back-end registry management for more than 215 TLDs.
−Removed: Additionally, we have invested to expand the secondary market to help match buyers to sellers who already own domains.
+Added: Through GoDaddy Registry, we operate or provide back-end registry services to more than 200 TLDs.
+Added: Additionally, we invested to expand the secondary market to help match buyers to sellers who already own domains.
Our GoDaddy Investor mobile application helps investors watch and bid on domains at auction and stay on top of current bids from their mobile devices.
We continue to invest in search, discovery and recommendation tools and transfer protocols for both primary and secondary domains.
+Added: In 2023, we launched the capability for customers to provide business descriptions when searching for a domain, enabling GoDaddy to better understand intent and suggest a wide variety of creative domain and business name recommendations that suits a customer's needs.
Partnering Up.
−Removed: Our flexible platform also enables us to acquire companies and quickly launch new products for our customers, including through partnerships such as Microsoft Office 365 for email.
−Removed: We have also acquired companies and
−Removed: technologies to complement our product and service offerings and expand our geographic footprint.
−Removed: For example, in July 2022, we acquired Dan.com, a marketplace of domain names, which provides our customers with lease-to-own options, automation technology and a new market of buyers for domain investors.
−Removed: We intend to continue identifying value-added technology acquisition targets and partnership opportunities.
+Added: Our flexible platform also enables us to form strategic partnerships and quickly launch new products and offerings for our customers, including through partnerships such as Microsoft 365 for email.
+Added: In 2023, to build on our offerings for our Independents customer segment, we expanded our partnerships to include Bask for IT support and ZenBusiness for business formations.
+Added: Additionally, we have built a robust pipeline of future partnership opportunities to continue identifying value-added product and service offerings.
+Added: Within Applications and Commerce, we launched our partnership with Worldpay and continued to support other banking partners including Elavon, Nexi and Evertec.
+Added: Harnessing the power of generative AI for our customers.
+Added: We design our generative AI-powered tools and experiences to enhance our customers' discoverability of and engagement with the full suite of our product offerings and reduce the friction inherent in establishing their online presence and growing their businesses.
+Added: With such tools, our customers can go from idea to domain to fully published website and content creation abilities in just minutes.
+Added: In 2023, we introduced the following customer-facing generative AI-powered capabilities:
+Added: • GoDaddy Airo:
+Added: Launched a new AI-powered solution in the U.S.
+Added: designed to build and help grow businesses online by delivering personalized website content, a logo, domain-based email, ready-to-use social media posts, a marketing calendar, email communications and more.
+Added: • Instant Video:
+Added: Introduced a new AI-powered feature within our GoDaddy Studio App, empowering small businesses to quickly create social media and video content, increase customer engagement and seize digital marketing and social commerce opportunities.
+Added: • Websites + Marketing:
+Added: Implemented powerful generative AI tools into Websites + Marketing, helping microbusinesses run their business and manage their site through auto-generated online store product descriptions, customer service messages, and Instagram and Facebook ads.
+Added: Other new features that we added to our Websites + Marketing offering include a bookings feature for multi-day events, Google and Apple Pay for full payment and deposit and additional configurations for Pay Buttons using Pay Links from different businesses and store locations.
+Added: • GoDaddy Pros:
+Added: Brought AI-powered tools to GoDaddy Pros with GoDaddy's AI Assistant in the Pro Hub, using generative AI to expedite time consuming, repetitive tasks including generating suggested site content, proposals, invoicing and client communications.
Helping customers sell anything anywhere.
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In 2023, we launched and upgraded the following commerce products and services:
−Removed: • Managed WooCommerce Stores:
−Removed: Launched a new WordPress-based online store solution for established businesses looking to scale and grow.
−Removed: Managed WooCommerce Stores is a fully managed platform that streamlines operating a WordPress ecommerce site by providing integrated features needed to sell goods online, in person and across several marketplaces and social media platforms.
−Removed: As part of the GoDaddy Commerce ecosystem, Managed WooCommerce Stores come with GoDaddy Payments built in and seamlessly integrates with our POS devices.
−Removed: The Managed WooCommerce Stores provide our customers everything they need to sell online, in person, and across popular marketplaces and social media platforms from one built-in experience.
−Removed: • Smart Terminal:
−Removed: Added new version 3 model with upgraded hardware for better performance, larger screens and support for 4G LTE;
−Removed: and the Smart Terminal App Center for third-party apps that extend the capabilities of the Smart Terminal with over 70 vertical-specific apps like restaurant and employee management, salon scheduling, customer loyalty, and more.
−Removed: • Websites + Marketing:
−Removed: Added new Commerce Plus plan with automated sales tax calculations, and integrated shipping label that improves merchant experience, and Pay Buttons that makes taking payments on a website much easier.
−Removed: • GoDaddy Payments:
−Removed: Added Apple Pay and Google Pay as online payment acceptance forms;
−Removed: the acceptance of QR code payment on GoDaddy Mobile App;
−Removed: and enhancements to merchant onboarding and risk management.
−Removed: • Commerce Hub:
−Removed: Added additional omni-channel reporting for merchants;
−Removed: enabled inventory syncing between POS & Online Stores;
−Removed: and the integration with Online Bookings .
+Added: • Payable Domains:
+Added: Released Payable Domains, branded pay links that create a secure checkout page, shareable via a link, that allow anyone to begin accepting payments the moment they purchase a new U.S.-based domain name, even if they do not yet have a website or online store.
+Added: • GoDaddy Payments Canada:
+Added: Launched our first international market for GoDaddy Payments with the expansion into the Canadian market, offering Canadian merchants the same low-cost payment processing and payment acceptance solutions our U.S.
+Added: merchants enjoy.
+Added: • Tap to Pay on GoDaddy App:
+Added: Launched Tap-to-Pay capability in the GoDaddy Mobile App, lowering the barrier for millions of small businesses to start accepting in-person, contactless payments with only an iPhone or Android phone in a seamless, low-friction sign-up experience.
+Added: • Microsoft Teams Integration:
+Added: Partnered with Microsoft to introduce payment acceptance capabilities for businesses within the Microsoft Teams meeting platform.
+Added: • Other AI Tools and Resources:
+Added: Released GoDaddy.AI, a free online resource for customers, which provides tips and current news on all things generative AI for small businesses, as well as the Small Business Generative AI Prompt Library, a growing catalog of ready-made prompts for small businesses to have the tools to start benefiting from generative AI.
+Added: We also launched AI-powered conversational onboarding, delivering an easier method to set up a new WordPress site.
In the future we will continue to innovate in commerce solutions that are easy-to-use, allow our customers to sell anywhere and at industry-low card transaction pricing.
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with high brand awareness globally.
−Removed: We have established this high level of brand awareness primarily through our advertising campaigns across various platforms including television commercials, print, online and billboards, and have supplemented these advertising campaigns with our own entrepreneurial customers and social media influencers.
−Removed: Over the five years ended December 31, 2022, we have invested $1,992 million in marketing and advertising expenses.
−Removed: Our strong brand has helped us attract and retain 20.9 million customers as of December 31, 2022.
−Removed: We intend to continue investing in our brand as we seek to further grow our total customers, particularly internationally.
+Added: We established this high level of brand awareness primarily through our advertising campaigns across various platforms including television commercials, print, online and billboards and supplemented these advertising campaigns with our own entrepreneurial customers and social media influencers.
+Added: Over the five years ended December 31, 2023, we invested $2,053 million in marketing and advertising expenses.
+Added: Our strong brand helped us attract and retain 21.0 million customers as of December 31, 2023.
+Added: We intend to continue investing in our brand as we seek to further grow our total customers.
We complement our brand marketing efforts with focused and metric-driven direct response marketing to acquire new customers.
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As part of this effort, we regularly run campaigns simultaneously and constantly refine our media mix across our channels.
−Removed: Central to our international strategy is a philosophy of localizing our product offerings and customer experience and deploying them through our global infrastructure.
+Added: Central to our international strategy is a philosophy of scaling our product offerings and customer experience and deploying them through our global infrastructure.
As of December 31, 2023, we had approximately 10.2 million customers outside of the U.S.
and derived approximately 33%, 32% and 32% of our total bookings from international sales in 2023, 2022 and 2021, respectively.
−Removed: We have built a dedicated team responsible for the internationalization and localization of our core product offerings as well as our customer care and marketing efforts.
−Removed: In conjunction with our localization efforts, we added on-the-ground regional teams and increased our country and regional specific marketing spend.
+Added: We built a dedicated team responsible for ensuring scaling and, when necessary, the localization of our core product offerings as well as our customer care and marketing efforts.
+Added: We have continued to expand our international employee presence and continue to expand our marketing efforts internationally.
These investments enabled us to successfully launch and expand our business outside the U.S.
−Removed: and as of December 31, 2022, we provided localized products and customer care in 54 markets around the world.
+Added: and as of December 31, 2023, we market and sell to customers in over 200 markets around the world.
We took a rigorous approach to managing the level of investment we expect to make in each geographic market we enter based on a market tier approach.
−Removed: We expect to continue to strategically expand internationally, growing our share and increasing penetration of the international markets we have entered in recent years.
+Added: We expect to continue to strategically expand internationally, growing our share and increasing penetration of the international markets we entered in recent years.
We provide cloud-based solutions enabling individuals, businesses and organizations to establish an online presence, connect with customers and manage their ventures.
−Removed: The market for providing these solutions is highly fragmented and competitive.
−Removed: These solutions are also rapidly evolving, creating opportunity for new competitors to enter the market with point-solution products or address specific segments of the market.
−Removed: In some instances, we have commercial partnerships with companies with which we also compete.
−Removed: Given our broad product portfolio, we compete with niche point-solution products and broader solution providers.
−Removed: Our competitors include providers of:
−Removed: • domain registration services and web-hosting solutions such as Identity Digital (formerly Donuts and Afilias), United Internet, Namecheap, Newfold Digital, Automattic and WP Engine;
−Removed: • website creation and management solutions such as Shopify, Squarespace and Wix;
−Removed: • commerce capabilities such as Block (formerly Square), BigCommerce, Stripe and PayPal;
−Removed: • cloud-infrastructure services and online security providers such as CloudFlare, Comodo, Let's Encrypt, LiquidWeb and SiteGround;
−Removed: • alternative web presence, social platform and marketing solutions such as Amazon, Google, Meta, Mindbody, Toast, TikTok, OpenTable and Yelp;
−Removed: • productivity tools such as business-class email, calendaring and messaging such as Google, Grasshopper, Microsoft, WeChat, WhatsApp and Zoho.
−Removed: We believe the principal competitive factors include:
−Removed: product capabilities meeting customer requirements, a secure, reliable and integrated technology platform, cost-effective customer acquisition, brand awareness and reputation, customer service and support and overall customer satisfaction.
+Added: The market for our products and services is highly fragmented and competitive.
+Added: These types of products and solutions continue to evolve, creating opportunity for new competitors to enter the market with point-solution products or address specific segments of the market.
+Added: In some instances, we use commercial partnerships with companies with which we also compete.
+Added: We consider the following to be a representative list of competitors we face in some of the major areas we operate in:
+Added: • With respect to our Core Platform products and services:
+Added: Newfold Digital, Namecheap, Tucows, Dynadot, GMO, Cloudflare, Let's Encrypt, SEDO, Comodo, Hostinger and Identity Digital;
+Added: • With respect to our A&C products and services:
+Added: Shopify, Block, BigCommerce, Stripe, PayPal, Liquid Web, SiteGround, WP Engine, Zoho, Mindbody, Toast, Yelp, OpenTable, TikTok, Meta and WeChat;
+Added: • With respect to both our Core Platform and A&C products and services:
+Added: Wix, Squarespace, Automattic, Ionos, Google, Amazon, Microsoft, Alibaba and Tencent.
+Added: We believe the principal competitive factors include product capabilities meeting customer requirements, a secure, reliable and integrated technology platform, cost-effective customer acquisition, brand awareness and reputation, customer service and support and overall customer satisfaction.
We believe we compete favorably with respect to each of these factors.
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and the laws of other jurisdictions in which we do business.
−Removed: The registration of domain names is governed by ICANN, a multi-stakeholder private sector, not-for-profit corporation formed in 1998 for the express purposes of overseeing a number of Internet related tasks, including management of the DNS, allocation of IP addresses, accreditation of domain name registrars and registries and the definition and coordination of policy development for all of these functions.
+Added: The registration of domain names is governed by ICANN, a multi-stakeholder private sector, not-for-profit corporation formed in 1998 for the express purposes of overseeing a number of Internet related tasks, including management of the Domain Name System (DNS), allocation of IP addresses, accreditation of domain name registrars and registries and the definition and coordination of policy development for all of these functions.
We are accredited by ICANN as a domain name registrar and registry and thus our ability to offer domain name registration products is subject to our ongoing relationship with, and accreditation by, ICANN.
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Communications Decency Act (CDA) .
−Removed: The CDA regulates content of material on the Internet, and provides immunity to Internet service providers and providers of interactive computer services for certain claims based on content posted by third
+Added: The CDA regulates content of material on the Internet, and provides immunity to Internet service providers and providers of interactive computer services for certain claims based on content posted by third parties.
The CDA and the case law interpreting it generally provide that domain name registrars and website hosting providers cannot be liable for defamatory or obscene content posted by customers on registrars' servers unless they participate in creating or developing the content.
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In addition, in several jurisdictions in which we operate, data protection is more highly regulated and rigidly enforced.
−Removed: For example, the European Union (E.U.) has enacted the General Data Protection Regulation (GDPR), superseding the 1995 European Union Data Protection Directive.
−Removed: The GDPR includes stringent operational requirements for processors and controllers of E.U.
+Added: For example, the European Union (E.U.) has enacted the General Data Protection Regulation (GDPR), which includes stringent operational requirements for processors and controllers of E.U.
personal data with broad extra-territorial effect and imposes significant penalties for non-compliance.
−Removed: As we continue to expand our operations in Europe and elsewhere, we expect compliance with these regulatory schemes to be more burdensome and costly for us.
−Removed: In addition, California enacted the California Consumer Privacy Act (CCPA) in 2018, effective January 1, 2020, which was further modified by the passage of the California Privacy Rights Act (CPRA) in the November 2020 election.
−Removed: The CCPA, as modified, requires covered companies to provide new disclosures to California consumers and afford such consumers new abilities to opt-out of certain sales of personal information.
+Added: In addition, California enacted the California Consumer Privacy Act (CCPA) in 2018, effective January 1, 2020, which was further modified by the passage of the California Privacy Rights Act (CPRA).
+Added: The CCPA and its associated regulations require covered companies to provide new disclosures to California consumers and afford such consumers new abilities to opt-out of certain sales and sharing of personal information for advertising and other purposes.
+Added: Several other U.S.
+Added: states recently have adopted or are considering laws and regulations relating to processing of personal information that apply to our business.
+Added: We expect compliance with the increasing number of these laws and regulations to be more burdensome and costly for us.
Payments Regulation .
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Federal Communications Commission (FCC) and similar telecommunications authorities worldwide.
+Added: Artificial Intelligence .
+Added: AI is the subject of evolving review by various governmental and regulatory agencies around the globe, including the Securities and Exchange Commission (the SEC) and the Federal Trade Commission (FTC), and changes in laws, rules, directives and regulations governing the use of AI are evolving rapidly.
+Added: For example, on October 30, 2023, the Biden administration issued an Executive Order to, among other things, establish extensive new standards for AI safety and security, and other jurisdictions may decide to adopt similar or more restrictive legislation that may render the use of such technologies challenging.
+Added: Similarly, the intellectual property ownership and license rights, including copyright, surrounding AI technologies has not been fully addressed by U.S.
+Added: courts or other federal or state laws or regulations.
+Added: We will continue to monitor developing global AI laws and regulations and evaluate the potential implications for the operation of our business.
Laws and regulations relating to our activities are unsettled in many jurisdictions and may prove difficult or impossible to comply with in some jurisdictions.
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As of December 31, 2023, we had 368 issued patents in the U.S.
−Removed: covering various aspects of our product offerings.
+Added: and other countries covering various aspects of our product offerings.
Additionally, as of December 31, 2023, we had 12 pending U.S.
−Removed: patent applications and intend to file additional patent applications in the future.
+Added: and international patent applications and intend to file additional patent applications in the future.
+Added: As of December 31, 2023, we had 583 registered and 25 pending trademarks in jurisdictions including the U.S., E.U., UK, China and Germany.
We have non-disclosure, confidentiality and license agreements with employees, contractors, customers and other third parties, which limit access to and use of our proprietary information.
−Removed: Though we rely in part upon these legal and contractual protections, as well as various procedural safeguards, we believe the skill and ingenuity of our employees, the functionality and frequent enhancements to our solutions and our ability to introduce new products and features meeting the needs of our customers are more important to maintaining our competitive position in the marketplace.
+Added: Though we rely in part upon these legal and contractual protections, as well as various procedural safeguards, we believe the skill and ingenuity of our employees, the functionality and
+Added: frequent enhancements to our solutions and our ability to introduce new products and features meeting the needs of our customers are more important to maintaining our competitive position in the marketplace.
We have an ongoing trademark and service mark registration program pursuant to which we register our brand names and product names, taglines and logos in the U.S.
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Compared sentence by sentence after normalising whitespace, quotation marks, case and digits, so re-formatting and restated figures do not read as changed language. Wording changes appear as one removal and one addition. The current filing and the prior one are authoritative.