19 unchanged sentences
We limit all other central activities to only those which must be performed centrally.
−Removed: Out of more than 13,000 employees we have fewer than 70 who work in central activities that fall into this category, which includes tax, treasury, internal audit, general counsel, corporate communications, consolidated reporting and compliance, information security, investor relations, capital allocation and the functions of our CEO and CFO.
−Removed: We seek to avoid bureaucratic behavior in the corporate center, however we have developed, through experience, guardrails and accountability mechanisms in key areas of governance including cultural aspects such as a focus on customers or being socially responsible, as well as operational aspects such as the processes by which we set strategy and financial budgets and review performance, or the policies by which we ensure compliance with information privacy laws.
+Added: Out of more than 12,900 employees we have fewer than 70 who work in central activities that fall into this category, which includes tax, treasury, internal audit, general counsel, corporate communications, consolidated reporting and compliance, investor relations, capital allocation and the functions of our CEO and CFO.
+Added: We seek to avoid bureaucratic behavior in the corporate center;
+Added: however we have developed, through experience, guardrails and accountability mechanisms in key areas of governance including cultural aspects such as a focus on customers or being socially responsible, as well as operational aspects such as the processes by which we set strategy and financial budgets and review performance, or the policies by which we ensure compliance with information privacy laws.
+Added: This strategy has proven to be of great value to us during the recent COVID-19 crisis;
+Added: we could not have reacted as proactively, effectively or quickly had we not put in place our strategy and organizational structure several years ago.
+Added: Our decentralized model allowed our businesses to respond quickly to local restrictions, customer needs, and the health and safety of our team members, and leaders shared information and best practices across the group.
+Added: Our shared strategic capabilities in procurement helped us to address supply chain risks and agree to extensions of supplier payments, the mass customization platform helped us to route orders between production facilities when needed due to temporary closures, and our central finance and legal teams secured the financial flexibility to navigate this period of uncertainty.
Our Uppermost Financial Objective
5 unchanged sentences
We ask investors and potential investors in Cimpress to understand our uppermost financial objective by which we endeavor to make all financially evaluated decisions.
−Removed: We often make decisions in service of this priority that could be considered non-optimal were they to be evaluated based on other financial criteria such as (but not limited to) near- and mid-term revenue, operating income, net income, EPS, Adjusted Net Operating Profit (Adjusted NOP), Adjusted EBITDA, and cash flow.
+Added: We often make decisions in service of this priority that could be considered non-optimal were they to be evaluated based on other financial criteria such as (but not limited to) near- and mid-term revenue, operating income, net income, EPS, adjusted EBITDA, and cash flow.
Mass Customization
20 unchanged sentences
The Vistaprint production operations for a typical order of 250 standard business cards in Europe and North America require less than 14 seconds of labor for all of pre-press, printing, cutting and packaging, versus an hour or more for traditional printers.
−Removed: Combined with advantages of scale in graphic design support services, purchasing of materials, our self-service online ordering, pre-press automation, auto-scheduling and automated manufacturing processes, we allow customers to design, configure, and procure business cards at a fraction of the cost of typical traditional printers with very consistent quality and delivery reliability.
+Added: Combined with advantages of scale in graphic design support services, purchasing of materials, our self-service online ordering,
+Added: pre-press automation, auto-scheduling and automated manufacturing processes, we allow customers to design, configure, and procure business cards at a fraction of the cost of typical traditional printers with very consistent quality and delivery reliability.
Customers have very extensive, easily configurable, customization options such as rounded corners, different shapes, specialty papers, “spot varnish”, reflective foil, folded cards, or different paper thicknesses.
1 unchanged sentence
Business cards is a mature market that, at the overall market level, has experienced continual declines over the past two decades.
−Removed: for Vistaprint, this remains a growing category and is highly profitable, and thus provides an example of the power of mass customization.
+Added: Yet, for Vistaprint, pre-pandemic, this remained a growing category and was highly profitable, and thus provides an example of the power of mass customization.
Even though we do not expect many other products to reach this extreme level of automation, we do currently produce many other product categories (such as flyers, brochures, signage, mugs, calendars, pens, t-shirts, hats, embroidered soft goods, rubber stamps, photobooks, labels and holiday cards) via analogous methods whose volume and processes are well along the spectrum of mass customization relative to traditional suppliers and thus provide great customer value and a strong, profitable and growing revenue stream.
+Added: In response to the pandemic, our mass customization capabilities allowed us to pivot our manufacturing to focus on and produce products that are more relevant to the current environment.
+Added: We began producing products such as masks, face shields, and social distancing signage and introduced relevant product templates.
+Added: We were able to do this without risk of inventory obsolescence on traditional products since our products are made to order.
+Added: In addition, during periods in which our manufacturing plants needed to be temporarily closed, our mass customization platform allowed us to reroute orders to other manufacturing locations to ensure they were fulfilled timely.
Market and Industry Background
Mass Customization Opportunity
−Removed: Mass customization is not a market itself, but rather a competitive strategy that can be applied across many markets such as the following:
−Removed: - Small format marketing materials
−Removed: - North America
−Removed: - Businesses (micro, small, medium,
−Removed: - Large format products
−Removed: - Promotional products and gifts
−Removed: - Australia/New Zealand
−Removed: - Graphic designers, resellers, printers
−Removed: - Decorated apparel
−Removed: - South America
−Removed: - Traditional providers who choose to
−Removed: - Asia Pacific
−Removed: outsource these products
−Removed: - Photo merchandise
−Removed: - Teams, associations and groups
−Removed: - Invitations and announcements
−Removed: - Consumers (home and family)
−Removed: - Writing instruments
+Added: Mass customization is not a market itself, but rather a business model that can be applied across global geographic markets, to customers from varying businesses (micro, small, medium and large), graphic designers, resellers, printers, teams, associations, groups, consumers and families, to which we offer products such as the following:
Large traditional markets undergoing disruptive innovation
1 unchanged sentence
We believe that the vast majority of the markets to which mass customization could apply are still served by traditional business models that force customers either to produce in large quantities per order or to pay a high price per unit.
−Removed: We believe that these large and fragmented markets are moving away from small traditional suppliers that employ job shop business models to fulfill a relatively small number of customer orders and toward businesses such as those owned by Cimpress that aggregate a relatively large number of orders and fulfill them via a focused supply chain and production capabilities at relatively high volumes, thereby achieving the benefits of mass customization.
+Added: We believe that these large and fragmented markets are moving away from small traditional suppliers that employ job shop business models to fulfill a relatively small number of customer orders and toward businesses
+Added: such as those owned by Cimpress that aggregate a relatively large number of orders and fulfill them via a focused supply chain and production capabilities at relatively high volumes, thereby achieving the benefits of mass customization.
We believe we are early in the process of what will be a multi-decade shift from job-shop business models to mass customization.
3 unchanged sentences
We believe that a large opportunity exists for major markets to shift to a mass customization paradigm and, even though we are largely decentralized, the select few shared strategic capabilities into which we centrally invest provide significant scale-based competitive advantages for Cimpress.
−Removed: We believe this opportunity to deliver substantially better customer value and to therefore disrupt very large traditional industries can translate into tremendous future opportunity for Cimpress.
−Removed: Until approximately our fiscal year 2012, we focused primarily on a narrow set of customers within the list above (highly price-sensitive and discount-driven micro businesses and consumers) with a very limited product offering.
−Removed: Through acquisitions and via significant investments in our Vistaprint business, we have expanded the breadth and depth of our product
−Removed: offerings, extended our ability to serve our traditional customers and gained a capability to serve a vast range of customer types.
+Added: We believe this opportunity to deliver substantially better customer value and to therefore disrupt large traditional industries can translate into tremendous future opportunity for Cimpress.
+Added: Until approximately our fiscal year 2012, we focused primarily on a narrow set of customers within the list above (highly price-sensitive and discount-driven micro businesses and consumers) with a limited product offering.
+Added: Through acquisitions and via significant investments in our Vistaprint business, we have expanded the breadth and depth of our product offerings, extended our ability to serve our traditional customers and gained a capability to serve a vast range of customer types.
As we continue to evolve and grow Cimpress, our understanding of these markets and their relative attractiveness is also evolving.
2 unchanged sentences
however, our estimates are only approximate.
−Removed: Despite the imprecise nature of our estimates, we believe that our understanding is directionally correct and that we operate in an enormous aggregate market with significant opportunity for Cimpress to grow should we be successful in delivering a differentiated and attractive value proposition to customers.
−Removed: Today, we believe that the revenue opportunity for low-to-medium order quantities (i.e., still within our focus of small-sized individual orders) in the four product categories below is over $100 billion annually in North America and Europe and at least $150 billion annually if you include other geographies and consumer products:
+Added: Despite the imprecise nature of our estimates, we believe that our understanding is directionally correct and that we operate in an enormous aggregate market with significant opportunity for Cimpress to grow as we continue delivering a differentiated and attractive value proposition to customers.
+Added: Today, we believe that the revenue opportunity for low-to-medium order quantities (i.e., still within our focus of small-sized individual orders) in the four product categories below is over $100 billion annually in North America and Europe combined and at least $150 billion annually if you include other geographies and consumer products:
Small format marketing materials such as business cards, flyers, leaflets, inserts, brochures and magazines.
7 unchanged sentences
Our Businesses
−Removed: Cimpress businesses include those we developed organically (Vistaprint, Vistaprint Corporate Solutions, Vistaprint India, Vistaprint Japan) plus previously independent businesses either that we have fully acquired or in which we have a majority equity stake.
+Added: Cimpress businesses include our organically developed Vistaprint business, plus previously independent businesses either that we have fully acquired or in which we have a majority equity stake.
Prior to its acquisition, each of our acquired companies pursued business models that embodied the principles of mass customization.
5 unchanged sentences
business cards, marketing materials such as flyers and postcards, digital and marketing services, writing instruments, signage, canvas-print wall décor, decorated apparel, promotional products and gifts, packaging, textiles and magazines and catalogs.
+Added: Also, we have responded to customer needs with new pandemic-related design templates for existing products as well as launching new products like face masks.
The majority of our revenue is driven by standardized processes and enabled by software.
3 unchanged sentences
We believe that our strategy of systematizing our service and production systems enables us to deliver value to customers much more effectively than traditional competitors.
−Removed: Our businesses operate production facilities throughout Europe, North America, Australia, Brazil, China, India, and Japan.
+Added: Our businesses operate production facilities throughout the geographies listed above.
We also work extensively with several hundred external fulfillers located across the globe.
−Removed: We believe that the improvements we have made and the future improvements we intend to make in software technologies that support the design, sortation, scheduling, production and delivery processes provide us with
−Removed: significant competitive advantage.
+Added: We believe that the improvements we have made and the future improvements we intend to make in software technologies that support the design, sortation, scheduling, production and delivery processes provide us with significant competitive advantage.
In many cases our businesses can produce and ship an order the same day they receive it.
6 unchanged sentences
For this type of long-tail production, we rely heavily on third-party fulfillment partnerships, which allow us to offer a very diverse set of products.
−Removed: We acquired most of our capabilities in this area via our investments in Exagroup, Printdeal, Pixartprinting and WIRmachenDRUCK.
+Added: We acquired most of our capabilities in this area via our investments in Exaprint, Printdeal, Pixartprinting and WIRmachenDRUCK.
For instance, the product assortment of each of these four businesses is measured in the tens of thousands, versus Vistaprint where product assortment is dramatically smaller on a relative basis.
1 unchanged sentence
Our businesses are currently organized into the following five reportable segments:
−Removed: Consists of the operations of our Vistaprint-branded websites in North America, Europe, Australia and New Zealand.
−Removed: This business also includes our Webs business, which is managed with the Vistaprint Digital business.
+Added: Consists of the operations of our Vistaprint-branded websites in North America, Europe, Australia, New Zealand, India and Japan.
+Added: This business also includes our Webs business, which is managed with the Vistaprint Digital business, and our Vistaprint Corporate Solutions business which serves medium-sized businesses and large corporations, as well as a legacy revenue stream with retail partners and franchise businesses.
Our Vistaprint business helps more than 15 million micro businesses (companies with fewer than 10 employees) create attractive, professional-quality marketing products at affordable prices and at low volumes.
1 unchanged sentence
In order to increase customer focus, nimbleness and competitiveness, in fiscal year 2019 we eliminated a management oversight layer and created two sub-groups of upload and print businesses.
−Removed: We refer to these new reportable segments as PrintBrothers and The Print Group , each of which focus on serving graphic professionals:
+Added: We refer to these reportable segments as PrintBrothers and The Print Group , each of which focus on serving graphic professionals:
local printers, print resellers, graphic artists, advertising agencies and other customers with professional desktop publishing skill sets.
2 unchanged sentences
The Print Group:
−Removed: consists of our Easyflyer, Exagroup, Pixartprinting, and Tradeprint businesses.
+Added: Consists of our Easyflyer, Exaprint, Pixartprinting, and Tradeprint businesses.
National Pen :
3 unchanged sentences
All Other Businesses :
−Removed: With the exception of BuildASign which is a larger and profitable business, this segment consists of multiple small, rapidly evolving early-stage businesses by which Cimpress is expanding to new markets.
+Added: With the exception of BuildASign, which is a larger and profitable business, this segment consists of small, early-stage businesses by which Cimpress is expanding to new markets.
These businesses have been combined into one reportable segment based on materiality.
The early-stage businesses in this segment are subject to high degrees of risk, and we expect that each of their business models will rapidly evolve in function of future trials and entrepreneurial pivoting.
−Removed: Although not a comprehensive list, our All Other Businesses reportable segment includes the following:
+Added: Our All Other Businesses reportable segment includes the following:
BuildASign is an internet-based provider of canvas-print wall décor, business signage and other large-format printed products, based in Austin, Texas.
As the online printing leader in Brazil, Printi offers a superior customer experience with transparent and attractive pricing, reliable service and quality.
−Removed: VIDA is an innovative startup that brings manufacturing access and an e-commerce marketplace to artists, thereby enabling artists to convert ideas into beautiful, original products for customers, ranging from custom fashion, jewelry and accessories to home accent pieces.
−Removed: Vistaprint Corporate Solutions serves medium-sized businesses and large corporations, as well as a legacy revenue stream with retail partners and franchise businesses.
−Removed: Vistaprint India operates a derivative of the Vistaprint business model, albeit with higher service levels and quality , fully domestic-Indian content, pricing that is a slight premium to many traditional offline alternatives, and almost no discounting .
−Removed: Vistaprint Japan operates a derivative of the Vistaprint business model with a differentiated position relative to competitors who tend to focus on upload and print, not the self-service, micro-business customer which Vistaprint Japan serves.
−Removed: YSD is a startup operation that provides end-to-end mass customization solutions to brands and IP owners in China, supporting multiple channels including retail stores, websites, WeChat and e-commerce platforms to enhance brand awareness and competitiveness, and develop new markets.
+Added: YSD is a startup operation that provides end-to-end mass customization solutions to brands and intellectual property owners in China, supporting multiple channels including retail stores, websites, WeChat and e-commerce platforms to enhance brand awareness and competitiveness, and develop new markets.
Central Procurement
Given the scale of purchasing that happens across Cimpress’ businesses, there is significant value to coordinating our negotiations and purchasing to gain the benefit of scale.
−Removed: Our central procurement team negotiates and manages Cimpress-wide contracts for large-scale capital equipment, shipping services and major categories of raw materials (e.g., paper, plates, ink, etc.).
+Added: Our central procurement team negotiates and manages Cimpress-wide contracts for large-scale capital equipment, shipping services and major categories of raw materials (e.g., paper, plates, ink).
The Cimpress procurement team is also available on an as-requested basis to help with procurement improvements, tools and approaches across other aspects of our businesses’ purchases.
−Removed: In fiscal year 2019, this team helped our businesses save significant costs and deliver improvements to working capital through strategic procurement practices and leveraging our scale.
−Removed: These benefits were evident in our acquisition of BuildASign this fiscal year where we quickly achieved material procurement savings.
We are focused on achieving the lowest total cost in our strategic sourcing efforts by concentrating on quality, logistics, technology and cost, while also striving to use responsible sourcing practices within our supply chain.
1 unchanged sentence
Additionally, we work to develop and implement logistics, warehousing, and outbound shipping strategies to provide a balance of low-cost material availability while limiting our inventory exposure.
−Removed: Our businesses typically rely on advanced proprietary technology to attract and retain our customers, to enable customers to create graphic designs and place orders on our websites, and to aggregate and produce multiple orders in standardized, scalable processes.
+Added: As mentioned, the central procurement team played a crucial role when impacts of the pandemic became prevalent in March 2020.
+Added: The team partnered with Cimpress suppliers to delay more than $30 million of supplier and lease payments previously due before June 30, 2020.
+Added: These delays were important given our typical working capital trends, as we would have otherwise experienced cash outflows from working capital in the fourth quarter as revenue declined relative to the last fiscal year.
+Added: Our businesses typically rely on proprietary technology to attract and retain our customers, to enable customers to create graphic designs and place orders on our websites, and to aggregate and produce multiple orders in standardized, scalable processes.
Technology is core to our competitive advantage, as without it our businesses would not be able to produce custom orders in small quantities while achieving the economics that are more analogous to mass-produced items.
4 unchanged sentences
The capabilities that are available in the MCP today include customer-facing technologies, such as those that enable customers to visualize their designs on various products, as well as manufacturing, supply chain, and logistics technologies that automate various stages of the production and delivery of a product to a customer.
−Removed: The benefits of the MCP include improved speed to market for new product introduction, reduction in fulfillment costs, improvement of product delivery or geographic expansion, improved site experience, and automating manual tasks and avoiding IT expense (through a reduction in expenses related to maintaining/licensing software).
+Added: The benefits of the MCP include improved speed to market for new product introduction, reduction in fulfillment costs, improvement of product delivery or geographic expansion, improved site experience, automating manual tasks and avoiding IT expense (through a reduction in expenses related to maintaining/licensing software).
Over time, we believe we can generate significant customer and shareholder value from increased specialization of production facilities, aggregated scale from multiple businesses, increased product offerings and shared technology development costs.
5 unchanged sentences
Over the past few years, an increasing number of our businesses have begun to modernize and modularize their business-specific technology to enable them to launch more new products faster, provide a better customer experience, more easily connect to our MCP technologies, and leverage third-party technologies where we do not need to bear the cost of developing and maintaining proprietary technologies.
−Removed: For example, our businesses are increasingly using third-party software for capabilities such as a shopping cart or customer reviews, which are areas that we can benefit from providing a more e-commerce standard experience, and are better leveraging engineering resources to focus on technologies from which we derive competitive advantage.
+Added: For example, our businesses are increasingly using third-party software for capabilities such as shopping carts or customer reviews, which are areas that we can benefit from providing a standard e-commerce experience, and are better leveraging engineering resources to focus on technology development from which we derive competitive advantage.
In our central Cimpress Technology team and in an increasing number of our decentralized businesses, we have adopted an agile, micro-services-based approach to technology development that enables multiple businesses or use cases to leverage this API technology regardless of where it was originally developed.
7 unchanged sentences
Most of our businesses have established teams in India leveraging this central capability, with those teams working directly for the respective Cimpress business.
−Removed: This is another example of scale advantage, albeit with talent, relative to traditional suppliers that we can leverage across Cimpress.
+Added: This is another example of scale advantage, albeit with talent, relative to both traditional suppliers and smaller online competitors that we can leverage across Cimpress.
The markets for the products our businesses produce and sell are intensely competitive, highly fragmented and geographically dispersed, with many existing and potential competitors.
19 unchanged sentences
Today’s market has evolved to be much tougher in terms of competition.
−Removed: This evolution, which has been going on for 20 years, has led to major benefits for the customers in terms of lower price, faster lead times, and easier customer experience.
+Added: This evolution, which has been going on for 20 years, has led to major benefits for the customers in terms of lower prices, faster lead times, and easier customer experience.
Cimpress and its businesses have proactively driven, and benefited from, this dynamic.
1 unchanged sentence
As the model has become better understood and more prevalent, and online advertising approaches more common, the competition has become more intense.
−Removed: We are seeing these types of small format products growing at rates slower than some of these other product categories.
−Removed: And we continue to derive significant profits from these small format products.
+Added: We are seeing these types of small format products growing at rates slower than some other product categories, and we continue to derive significant profits from these small format products.
Conversely, there are other product areas that have only more recently begun to benefit from mass customization, such as signage, promotional products, apparel and gifts, textiles and packaging.
−Removed: Here, we see growth at healthy double-digit rates, but with a wider variety of profit outcomes as we continue to scale our offering in certain areas.
+Added: Here, we see higher rates of growth, but with a wider variety of profit outcomes as we continue to scale our offering in these areas.
There is also a geographic overlay to these trends.
−Removed: For example, in developing markets like India and Brazil, we see stronger growth across all these product areas, where as the market in countries such as Germany is already very mature and slow growing.
−Removed: Additionally, our exposure to these various product types varies by business.
−Removed: For example, National Pen has little exposure to small format products, while Vistaprint’s is much greater, and the PrintBrothers and The Print Group businesses are in between.
+Added: For example, in developing markets like India and Brazil where these products are more recently available in an online marketplace, we see stronger growth across all product areas, whereas the market in countries such as Germany is far more mature and therefore more slow growing.
+Added: We anticipate that the overall competitive landscape described above will change as a result of the pandemic.
+Added: We believe that the shift from traditional to mass customized models may accelerate, and that some of the online competitors that offer a more limited product portfolio or lack scale advantages will have less flexibility to navigate changing customer demand levels.
+Added: Our businesses have done well during past economic recessions, because we serve our customers with a fundamentally more competitive business model than the highly fragmented, sub-scale traditional competitors.
+Added: Shelter-at-home experiences are making e-commerce and service-at-a-distance experiences like ours more mainstream.
+Added: As we have done in past economic downturns, we also have an opportunity to serve millions of individuals who take up self-employment or freelance roles because of our ability to serve the needs of those customers.
Social and Environmental Responsibility
2 unchanged sentences
Environmental - We regularly evaluate ways to minimize the impact of our operations on the environment.
−Removed: In terms of combating CO2 pollution, we have established and centrally fund a company-wide carbon emissions reduction program to lower emissions at a rate in line with - or better than - science-based targets established in 2015 at the United Nations Global Change Conference (COP21 “Paris Climate Accord”).
−Removed: Our plan includes investments in energy-reducing infrastructure and equipment, as well as renewable energy sourcing.
−Removed: We are on track to meet this commitment, and we seek to make further improvements each year going forward for the foreseeable future.
−Removed: In terms of responsible forestry, we have converted the vast majority of the paper we print on in our Cimpress-owned production facilities to FSC-certified paper (FSC ® C143124, FSC ® C125299), the leading certification of responsible forestry practices.
+Added: In terms of combating climate change, we have established and centrally fund a company-wide carbon emissions reduction program to lower the emissions associated with our operations at a rate slightly exceeding the 1.5 o C target pathway, and expect to achieve carbon neutrality by 2040.
+Added: This commitment expands upon our previous 2°C target, established in alignment with the 2015 United Nations Global Change Conference (COP21 “Paris Climate Accord”), and now includes the emissions from our supply chain (Scope 3).
+Added: Our plan includes investments in energy-reducing infrastructure and equipment, renewable energy sourcing, and examination of our substrate and logistics choices for further opportunities to reduce total emissions.
+Added: We are on track to meet this commitment, and we seek to make further improvements each year going forward.
+Added: We have converted the vast majority of the paper we print on in our Cimpress-owned production facilities to FSC-certified paper (FSC ® C143124, FSC ® C125299), the leading certification of responsible forestry practices.
This certification confirms that the paper we print on comes from responsibly managed forests that meet high environmental and social standards.
−Removed: Fair labor practices - We make recruiting, retention, and other performance management related decisions based solely on merit and other organizational needs and considerations, such as an individual’s ability to do their job with excellence and in alignment with the company’s strategic and operational objectives.
+Added: Currently over 85% of the paper that we print on in our facilities is FSC-certified, and we seek to move that to 100% over time.
+Added: We have also committed to influencing our third-party suppliers to materially expand their use of responsibly forested paper for the products that they customize on our behalf, as well as using either FSC-certified corrugate or packaging materials containing recycled content from post-consumer sources to help ensure our packaging does not contribute to deforestation.
+Added: We also have just committed to improve the profile of our plastic-based packaging and products in line with the targets set by the New Plastics Economy Global Commitment, co-sponsored by the United Nations Environment Programme.
+Added: This includes a focus on reduced plastic usage, increased recyclability, and support of products that contain recycled materials.
+Added: Fair labor practices - We make recruiting, retention, and other performance management related decisions based solely on merit, based on an individual’s ability to do their job with excellence and in alignment with the company’s strategic and operational objectives.
We do not tolerate discrimination on any basis protected by human rights laws or anti-discrimination regulations, and we strive to do more in this regard than the law requires.
−Removed: We are committed to a work environment where team members are treated with respect and fairness.
+Added: We are committed to a work environment where team members are treated with respect and fairness, and have invested in education and awareness programs for team members to make further improvements in this area.
We value individual differences, unique perspectives and the distinct contributions that each one of us can make to the company.
−Removed: Team member health and safety - We do not tolerate unsafe conditions that may endanger team members or other parties, and require legal compliance at a minimum at all times.
+Added: Team member health and safety - We require safe working conditions at all times to ensure our team members and other parties are protected, and require legal compliance at a minimum at all times.
We require training on – and compliance with – safe work practices and procedures at all manufacturing facilities to ensure the safety of team members and visitors to our plant floors.
+Added: Given the global impacts of the COVID-19 pandemic, we have held our team member health and safety as a top priority, and have implemented measures such as remote working for members who are able to, restrictions on team member travel to be essential only, and increased safety measures at our manufacturing and customer service centers including additional cleaning and sanitary protocols.
Ethical supply chain - It is important to us that our supply chain reflects our commitment to doing business with the highest standards of ethics and integrity.
10 unchanged sentences
Our second fiscal quarter, ending December 31, includes the majority of the holiday shopping season and has become our strongest quarter for sales of our consumer-oriented products, such as holiday cards, calendars, canvas prints, photobooks, and personalized gifts.
+Added: In fiscal 2020, operating income for our second quarter was greater than our operating income for the entire year, due in part to impairments recognized during our third quarter as well as negative impacts from the COVID-19
+Added: pandemic and related restrictions.
Operating income during the second fiscal quarter represented 55% , and 46% of annual operating income in the years ended June 30, 2019 and 2018, respectively.
−Removed: During the year ended June 30, 2017, in a period we recognized a loss from operations, the second quarter was the only profitable quarter during the year.
As of June 30, 2020 , we had approximately 12,000 full-time and approximately 1,000 temporary employees worldwide.
Corporate Information
−Removed: Cimpress N.V.
−Removed: (formerly named Vistaprint N.V.) was incorporated under the laws of the Netherlands on June 5, 2009 and on August 30, 2009 became the publicly traded parent company of the Cimpress group of entities.
−Removed: We maintain our registered office at Building D, Xerox Technology Park, Dundalk, Co.
−Removed: Louth, Ireland.
−Removed: Our telephone number in Ireland is +353-42-938-8500.
+Added: Cimpress plc was incorporated on July 5, 2017 as a private company limited by shares under the laws of Ireland and on November 18, 2019 was re-registered as a public limited company under the laws of Ireland.
+Added: On December 3, 2019, Cimpress completed the Irish Merger pursuant to which Cimpress N.V.
+Added: merged with and into Cimpress plc, with Cimpress plc surviving the merger and becoming the publicly traded parent company of the Cimpress group of entities.
+Added: Cimpress N.V., the predecessor company to Cimpress plc, was incorporated under the laws of the Netherlands on June 5, 2009.
+Added: The registered office of Cimpress plc is at Building D, Xerox Technology Park, Dundalk, Co.
+Added: Louth, Ireland, and its telephone number at the registered office is +353-42-938-8500.
Available Information
3 unchanged sentences
Compared sentence by sentence after normalising whitespace, quotation marks, case and digits, so re-formatting and restated figures do not read as changed language. Wording changes appear as one removal and one addition. The current filing and the prior one are authoritative.