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Our Trust and Security organization (“T&S”) is responsible for implementing the ISP.
−Removed: T&S is led by our Chief Information Security Officer (“CISO”), John Heasman, who reports to our Chief Technology Officer (“CTO”), Chuck Geiger.
−Removed: T&S is made up of three sub-teams, each led by a director who reports to the CISO:
+Added: T&S is led by our Chief Information Security Officer (“CISO”), Lonnie Benavides, who reports to our Chief Technology Officer (“CTO”), Chuck Geiger.
+Added: T&S is made up of two sub-teams, each led by a director who reports to the CISO:
• Information Security , which is responsible for implementing all aspects of the ISP and is structured around the following pillars:
2 unchanged sentences
(i) Privacy, (ii) Compliance, (iii) Vendor Risk Management, and (iv) Security Awareness.
+Added: T&S also partners with other dedicated teams which report to our CTO:
• Operations and Analytics , which is responsible for identifying and measuring consumer fraud and abuse of our customer-facing services, implementing manual and automated operations to ensure these are within acceptable bounds, and working with our product and engineering teams to design and implement longer term solutions.
−Removed: T&S also partners with a dedicated engineering team, Security and Fraud Engineering, which reports to our CTO and is responsible for building libraries, services, and integrations that interface with both backend and vendor systems to support the objectives of T&S.
−Removed: Heasman has served as our CISO for over four years and has served in various roles in information technology and information security for over 20 years, including serving as the Deputy CISO of a large public company prior to joining Chegg.
−Removed: Heasman holds undergraduate and graduate degrees in engineering and computer science.
+Added: • Security and Fraud Engineering , which is responsible for building libraries, services, and integrations that interface with both backend and vendor systems to support the objectives of T&S.
+Added: Benavides joined Chegg in 2024 and has served various roles in information technology and security for over 25 years, including serving as CISO of a mortgage servicing company prior to joining Chegg.
+Added: Benavides holds an undergraduate degree in Information Technology with a specialization in Information Assurance and Security and was a distinguished graduate of the US Air Force Secure Communications school.
Geiger holds an undergraduate degree in computer science and has served in various roles in information technology for over 30 years, including serving as either the CTO or Executive Vice President of Technology of four companies prior to joining Chegg.
2 unchanged sentences
Compared sentence by sentence after normalising whitespace, quotation marks, case and digits, so re-formatting and restated figures do not read as changed language. Wording changes appear as one removal and one addition. The current filing and the prior one are authoritative.