−Removed: Millions of people all around the world learn with Chegg.
−Removed: No matter the goal, level, or style, Chegg helps learners learn with confidence.
−Removed: We provide 24/7 on-demand support, and our personalized learning assistant leverages the power of artificial intelligence (“AI”), more than a hundred million pieces of proprietary content, as well as a decade of learning insights.
−Removed: Our platform also helps learners build essential life and job skills to accelerate their path from learning to earning, and we work with companies to offer learning programs for their employees.
−Removed: We are combining the power of generative AI and human capabilities to provide a personalized learning assistant to be included in our Chegg Study offering.
−Removed: Our new experience is trained on our proprietary content and unique data sets, allowing us to offer a high quality, high value personalized learning journey that can anticipate students' needs, adapt to their strengths and weaknesses, provide personal learning plans, and suggest interactive tools to optimize and reinforce the learning process.
−Removed: Students can currently engage with a simple conversational user interface, personalized learning, and more in-depth content.
−Removed: As the new experience evolves, we plan to have the ability to transform our content automatically into innovative study tools, such as practice tests, assessments, study guides and flash cards, as well as connect our learning community, enabling real-time sharing among community members.
−Removed: We aim to build personalized coaching and analytics so students can assess and compare their progress with others, while also extending beyond academic support to help navigate real-time challenges and learn core job skills.
+Added: Chegg provides individualized learning support to students as they pursue their educational journeys.
+Added: Available on demand 24/7 and powered by over a decade of learning insights, the Chegg platform offers students artificial intelligence (“AI”)-powered academic support thoughtfully designed for education coupled with access to a vast network of subject matter experts who help ensure quality and accuracy.
+Added: No matter the goal, level, or style, Chegg helps millions of students around the world learn with confidence by helping them build essential academic, life, and job skills to achieve success.
+Added: Our long-term strategy is centered upon our ability to utilize our Subscription Services to increase student engagement with our learning platform.
+Added: We continue to invest in the expansion of our offerings and technology platform to provide a more compelling and personalized solution and deepen engagement with students.
+Added: We continue to integrate artificial intelligence into our platform, and it is now conversational, more instructional, and interactive.
+Added: We remain focused on providing a holistic and differentiated product offering that supports the whole student with 360 degrees of individualized academic and functional support, including the delivery of high-quality and accurate content.
+Added: We believe the investments we are making will allow us to return to revenue growth over time.
+Added: Our ability to achieve these long-term objectives is subject to numerous risks and uncertainties, which are described in greater detail below and in Part II, Item 1A, “Risk Factors.”
Our service and product offerings fall into two categories:
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Subscribers engage with our conversational experience that delivers the right support, at the right time.
−Removed: Chegg Study also includes a collection of free perks where available, including services students care about in and out of the classroom, such as Tinder Gold and DashPass Student.
+Added: Chegg Study also includes a collection of free perks where available, including services students care about in and out of the classroom, such as Tinder Gold, DashPass Student, and Max.
Chegg Study Pack.
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Chegg Writing also includes the popular website properties EasyBib, Citation Machine, BibMe, and CiteThisForMe.
−Removed: Our Chegg Math offerings, including Mathway, provide students with a computational engine to help them understand and solve math problems.
+Added: Our Chegg Math subscription service provides students with a computational engine to help them understand and solve math problems.
They can work through difficult math problems with the help of a step-by-step math problem solver and calculator for instant guided instructional explanations that break things down in a range of math topics.
−Removed: Subscribers to Busuu have access to a premium learning language platform that offers comprehensive support through self-paced lessons, live classes with expert tutors and a huge community of members to practice alongside.
−Removed: A team of leading experts have developed an online learning pedagogy to bring students from novice to advanced speakers in a fast-paced, enjoyable environment.
+Added: Subscribers to Busuu have access to a premium language learning platform that offers comprehensive support through self-paced lessons, live classes with expert tutors and a huge community of members to practice alongside.
+Added: A team of leading experts have developed an online learning instruction to bring students from novice to advanced speakers in a fast-paced, enjoyable environment.
The Busuu offering currently offers comprehensive courses, taught by highly qualified teachers in 14 languages.
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We offer programs designed to train learners on the latest technical skills, such as AI, coding, data analytics, and cybersecurity.
−Removed: Our programs are available directly through our website, through partners that connect employers with top learning providers, and directly to large employers.
+Added: Our programs are available through partners that connect employers with top learning providers, and directly to large employers.
We expect to expand our skills-based learning service with durable skills programs, which cover competencies, such as emotional intelligence, mindset, emerging leadership and decision making, increasing the likelihood of success in the modern workplace.
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Our technology, which includes computational engines, machine learning, decision tools, proprietary generative AI capabilities, allow us to build an industry-leading personalized learning assistant without compromising quality and safety.
−Removed: We are building large language models specific to academic subjects and use cases that cater to learner needs.
+Added: We have built large language models, and are leveraging frontier models, specific to academic subjects and use cases that cater to learner needs.
+Added: We are building an AI Arena whereby we will automatically update to newer models as they are released and tested to improve solution accuracy and speed.
Our AI capabilities allow us to leverage our data and expertise to optimize the learning experience effectively and efficiently.
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Our learning platform includes encryption, antivirus, firewall, intrusion prevention, and patch-management technologies to help protect our systems distributed across cloud-hosting providers and our offices.
−Removed: Our existing products and services undergo periodic security assessments.
−Removed: New features are developed according to our secure software development lifecycle
+Added: Our existing products and services
+Added: undergo periodic security assessments.
+Added: New features are developed according to our secure software development lifecycle process.
We also monitor for anomalies relating to authentication, data transfers, system, and user behavior as well as cloud configuration changes.
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Numerous laws and regulatory schemes have been adopted at the national and state level in the United States, and internationally, that have a direct impact on our business and operations.
−Removed: The CAN-SPAM Act of 2003 (CAN-SPAM) establishes requirements for sending commercial email and requires commercial email senders to honor consumers’ requests to not receive email.
+Added: The Controlling the Assault of Non-Solicited Pornography and Marketing Act of 2003 (CAN-SPAM) establishes requirements for sending commercial email and requires commercial email senders to honor consumers’ requests to not receive email.
Violators of CAN-SPAM are subject to both civil and potentially criminal penalties.
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In particular, we are subject to payment card association operating rules, certification requirements, and rules governing electronic funds transfers, which could change or be reinterpreted to make it difficult or impossible for us to comply.
−Removed: If we fail to comply with these rules or requirements, or if our data security systems are breached or compromised, we may be liable for card issuing banks’ costs, subject to fines and higher transaction fees, reputational damage, and lose our ability to accept credit and debit card payments from our customers, process electronic funds transfers, or facilitate other types of online payments, and our business and results of operations could be adversely affected.
+Added: If we fail to comply with these rules or requirements, or if our data security systems are breached or compromised, we may be liable for card issuing banks’ costs, subject to fines and higher transaction fees, reputational damage, and lose our ability to accept credit and debit
+Added: card payments from our customers, process electronic funds transfers, or facilitate other types of online payments, and our business and results of operations could be adversely affected.
Regulations related to the Program Participation Agreement of the U.S.
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The CPRA also includes special requirements for California consumers under the age of 16.
−Removed: The General Data Protection Regulation (GDPR) which went into effect in May 2018 gives European Union (EU) residents, among other things, rights to right to know what personal data we collect from them, how it is used, and the right to access, correct, delete, and opt out of the sale of their personal information to third parties.
+Added: The General Data Protection Regulation (GDPR) which went into effect in May 2018 gives European Union (EU) residents, among other things, the right to know what personal data we collect from them, how it is used, and the right to access, correct, delete, and opt out of the sale of their personal information to third parties.
We are also required to obtain consent from consumers in certain circumstances and adhere to certain data transfer mechanisms to transfer EU personal data to certain other jurisdictions.
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The GDPR sets a maximum fine of €20 million or 4% of annual global turnover for infringements – whichever is greater.
−Removed: If we are unable to transfer data between and among countries in which we operate, it could affect the manner in which we provide our services, the geographical location or segregation of our systems and operations and could adversely affect our financial results.
+Added: If we are unable to transfer data between and among countries in which we operate, it could affect the manner in which we
+Added: provide our services, the geographical location or segregation of our systems and operations and could adversely affect our financial results.
The United Kingdom’s Data Protection Act 2018 (Data Protection Act) and UK General Data Protection Regulation (“UK GDPR”) apply to our activities in the United Kingdom.
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Please see the Environmental, Social, and Corporate Governance (ESG) section of our investor relations website (investor.chegg.com/esg) for relevant metrics and to learn more about Chegg’s efforts around culture, belonging, diversity, and inclusion.
−Removed: On June 12, 2023, we announced a reduction of our global workforce by about 90 employees, or approximately 4% of our current workforce, to better position us to execute against our AI strategy and to create long-term, sustainable value for our students and investors.
−Removed: In 2023, in order to continue to attract and retain a highly engaged workforce, we expanded our employee benefits, to include counseling and services for employees or their dependents struggling with substance abuse, travel benefits for employees needing medical services outside their normal geographic areas and additional contributions to employees’ health savings accounts.
−Removed: Additionally, we established our first ever employee charitable contribution matching program worldwide.
+Added: In November 2024 and June 2024, we announced restructuring plans that included reductions of our global workforce of approximately 760 employees, or approximately 22% of our workforce, to better align our cost structure with recent industry challenges that are negatively impacting our business, including increased competition and student adoption of generative AI products.
+Added: In 2024, in order to continue to attract and retain a highly engaged workforce, we implemented a company-wide short-term retention cash bonus plan initially intended to run from July 1, 2024, through June 30, 2025.
+Added: In January 2025, we modified
+Added: the short-term retention cash bonus plan to run on a calendar year, from January 1, 2025 through December 31, 2025, and implemented an annual cash bonus plan based on the attainment of revenue and adjusted EBITDA goals for a select group of vice presidents and above.
+Added: We continued to offer our award-winning suite of benefits that are highly appreciated by our employee population.
Environmental, Social, and Corporate Governance (ESG)
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Our employees are one of our biggest competitive advantages, and it's our responsibility to take care of them.
−Removed: We are proud to have received numerous awards for our outstanding workplace culture, including Fortune’s Best Workplaces (for Women, Parents, Technology, and Millennials), and fifteen Comparably awards in 2023.
+Added: We are proud to have received numerous awards for our outstanding workplace culture.
+Added: Chegg has been certified as a Great Place to Work seven years in a row.
+Added: In 2024, Great Place to Work recognized Chegg as one of Fortune’s Best Workplaces, including best workplaces in the Bay Area, ranking #5 within the Small and Medium category.
Help Learners
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We’ve taken several actions to assess potential risks of climate change and opportunities for our business to address those risks.
−Removed: In 2021, we disclosed our baseline scope 1 and scope 2 emissions and in 2023 we expanded our disclosure to include scope 3 GHG emission.
−Removed: These assessments will inform future reduction opportunities.
+Added: In 2021, we disclosed our baseline scope 1 and scope 2 emissions and in 2023 we expanded our disclosure to include scope 3 greenhouse gas (GHG) emission.
+Added: These assessments will
+Added: inform future reduction opportunities.
We know that we owe it to our customers, employees, and society to use environmentally sound practices and to find ways to limit our contribution to global climate change.
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Corporate History
−Removed: We were incorporated in Delaware in July 2005 and hired our current Chief Executive Officer in 2010, who implemented our current business strategy to create the leading direct-to-student learning platform for students to help them improve their outcomes.
−Removed: Our common stock is listed on the New York Stock Exchange under the symbol “CHGG.” Our principal executive offices are located at 3990 Freedom Circle, Santa Clara, California 95054 and our telephone number is (408) 855-5700.
+Added: We were incorporated in Delaware in July 2005 and appointed our current Chief Executive Officer in 2024, who has served in multiple leadership roles over the last 16 years within Chegg.
+Added: Our principal executive offices are located at 3990 Freedom Circle, Santa Clara, California 95054 and our telephone number is (408) 855-5700.
Available Information
−Removed: Our website address is www.chegg.com and our Investor Relations website address is investor.chegg.com.
+Added: Our website address is www.chegg.com and our Investor Relations website address is www.investor.chegg.com.
Our Annual Report on Form 10-K, Quarterly Reports on Form 10-Q, Current Reports on Form 8-K, and amendments to reports filed pursuant to Sections 13(a) and 15(d) of the Securities Exchange Act of 1934, as amended (Exchange Act), are filed with the U.S.
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We are subject to the informational requirements of the Exchange Act and file or furnish reports, proxy statements, and other information with the SEC.
−Removed: Such reports and other information filed by the Company with the SEC are available free of charge on our website at www.investor.chegg.com when such reports are available on the SEC’s website.
+Added: Such reports and other information filed with the SEC are available free of charge on our website at www.investor.chegg.com and on the SEC’s website.
We use our www.chegg.com/press website as a means of disclosing material non-public information and for complying with our disclosure obligations under Regulation FD.
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Compared sentence by sentence after normalising whitespace, quotation marks, case and digits, so re-formatting and restated figures do not read as changed language. Wording changes appear as one removal and one addition. The current filing and the prior one are authoritative.