What changed in this filing

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Item 1. Business

2024-02-15 compared with 2023-02-15 · 68 added, 89 removed, 326 unchanged (33% of the section changed)

IQVIA is a leading global provider of advanced analytics, technology solutions, and clinical research services to the life sciences industry.

IQVIA creates intelligent connections across all aspects of healthcare through its analytics, transformative technology, big data resources and extensive domain expertise.

IQVIA Connected Intelligence™ delivers powerful insights with speed and agility — enabling customers to accelerate the clinical development and commercialization of innovative medical treatments that improve healthcare outcomes for patients.

IQVIA creates intelligent connections across all aspects of healthcare through its analytics, transformative technology, big data resources, extensive domain expertise and network of partners.

IQVIA Connected Intelligence delivers actionable insights and powerful solutions with speed and agility — enabling customers to accelerate the clinical development and commercialization of innovative medical treatments that improve healthcare outcomes for patients.

With approximately 87,000 employees, we conduct operations in more than 100 countries.

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We have one of the largest and most comprehensive collections of healthcare information in the world, which includes more than 1.2 billion comprehensive, longitudinal, non-identified patient records spanning sales, prescription and promotional data, medical claims, electronic medical records, genomics, and social media.

Our scaled and growing information set contains approximately 60 petabytes of proprietary data sourced from approximately 150,000 data suppliers and covering over one million data feeds globally.

Our scaled and growing information set contains approximately 61 petabytes of unique proprietary data sourced from approximately 150,000 data suppliers and covering over one million data feeds globally.

Based on this data, we deliver information and insights on over 90% of the world’s pharmaceuticals, as measured by 2022 sales.

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This helps our clients run their organizations more efficiently and make better decisions to improve their clinical, commercial and financial performance.

The breadth of the intelligent, actionable information we provide is not comprehensively available from any other source and our scope of information would be difficult and costly for another party to replicate.

We have developed a comprehensive portfolio of intelligent, actionable information offerings over a period of many years through innovation, expertise and hard work that differentiates our capabilities to support customers throughout the world.

We combine our proprietary information assets with advanced analytics, transformative technology and domain expertise to develop clinical and commercial capabilities that enable us to grow our relationships with healthcare stakeholders throughout the life science’s value chain.

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• A growing set of proprietary clinical and commercial applications, which helps our clients increase their clinical operations performance, supports their regulatory and compliance needs and orchestrates their sales operations, sales management, multi-channel marketing and performance management;

• Integration of information, analytics, technology, and domain expertise through Connected Intelligence , which enables us to provide our clients with more effective options to address their needs from Research and Development through commercialization as well as truly innovative breakthroughs such as decentralized trials and global real-world evidence networks;

• Integration of information, analytics, technology, and domain expertise through IQVIA Connected Intelligence , which enables us to provide our clients with more effective options to address their needs from research and development through commercialization as well as truly innovative breakthroughs such as decentralized trials and global real-world evidence networks;

• A staff of approximately 87,000 employees across the globe , including over 30,000 Technology & Analytics Solutions employees, approximately 48,000 Research & Development Solutions employees and approximately 7,000 Contract Sales & Medical Solutions employees.

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• Real-World Evidence and connected health:

Total addressable market of approximately $62 billion based on 2022 sales that consists of tightly coupled life sciences and healthcare markets.

First, the life sciences market for Real-World Evidence of approximately $22 billion includes post-launch evidence generation, market access, and patient engagement services.

Second, the market for connected healthcare of approximately $40 billion includes areas such as revenue cycle management, payer analytics and clinical decision support services.

Total addressable market of approximately $70 billion in 2023 that consists of tightly coupled life sciences and healthcare markets.

First, the life sciences market for Real-World Evidence of approximately $30 billion includes post-launch evidence generation, market access, and medical affairs.

Second, the addressable opportunity for connected healthcare is approximately $40 billion, and includes areas such as revenue cycle management, payer & provider analytics and clinical decision support services.

• Technology enabled commercial operations:

Total addressable market of approximately $78 billion based on 2022 sales that includes information, data warehousing, IT outsourcing, software applications and other services in the broader market for IT services.

This addressable market also includes commercial services such as recruiting, training, deploying and managing global sales forces, channel management, patient engagement services, market access consulting, brand communication, advisory services, and health information analytics and technology consulting.

Total addressable market of approximately $80 billion in 2023 that includes information, data warehousing, IT outsourcing, software applications and other services in the broader market for IT services.

This addressable opportunity also includes commercial services such as recruiting, training, deploying and managing global sales forces, channel management, patient engagement services, market access consulting, brand communication, advisory services, and health information analytics and technology consulting.

In deriving estimates of the size of the various markets described above, we review third-party sources, which include estimates and forecasts of spending in various segments, in combination with internal IQVIA research and analysis informed by our experience serving these segments, as well as projected growth rates for each of these segments.

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The life sciences industry is a large and critical part of the global healthcare system and, according to the latest information available from the IQVIA Market Prognosis service, is estimated to have generated approximately $1.63 trillion in revenues in 2023.

According to our research, revenue growth in the life sciences industry globally is expected to range from 3% to 6% between 2023 and 2027.

According to the IQVIA Institute, it is estimated that spending on pharmaceuticals in emerging markets will expand at a 5% to 8% compound annual growth rate (“CAGR”) through 2028.

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We believe that our global clinical development capabilities, including our expertise in biomarkers and genomics and our global laboratory network, position us well to help biopharmaceutical companies manage the complexities inherent in an environment where this type of expertise is important.

For example, Connected Intelligence helps us validate protocols to ensure studies in new disease areas have greater accuracy and also enables us, through innovations such as predictive analytics, to find patients who may not have been diagnosed.

For example, IQVIA Connected Intelligence helps us validate protocols to ensure studies in new disease areas have greater accuracy and also enables us, through innovations such as predictive analytics, to find patients who may not have been diagnosed.

Regulators require clinical trials to involve local populations as part of the process for approving new pharmaceutical products, especially in certain Asian and emerging markets.

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Our strategy for achieving growth includes:

Continue to innovate through our Connected Intelligence by leveraging our information, advanced analytics, transformative technology and significant domain expertise.

Continue to innovate through our IQVIA Connected Intelligence by leveraging our information, advanced analytics, transformative technology and significant domain expertise.

As a leader in the development and commercialization of new pharmaceutical therapies, we can empower our therapeutic, scientific and domain experts with expansive levels of information including product level tracking in 94 markets and information about treatments and outcomes on more than 1.2 billion unique non-identified patient records.

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Our use of a wide range of privacy and security safeguards protect non-identified patient-level medical claims, prescriptions, electronic medical records, genomics, patient reported outcome and social media data.

Our scaled information networks include more than 1.2 billion unique non-identified patient records globally.

Our scaled information networks include more than 1.2 billion unique non-identified patient records globally, as well as access to profiles of over 3,400 real world data assets in more than 100 countries uniquely facilitating data discoverability for healthcare research via the IQVIA Health Data Catalog.

We technology-enable these data flows by harmonizing them to common data models and loading them onto our proprietary evidence platforms for secure access by our customers.

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Analytics and consulting services.

We provide a broad set of strategic and implementation consulting services, including advanced analytics and commercial processes outsourcing services to help the commercial operations of life sciences companies successfully transform their commercial models, engage more effectively with the healthcare stakeholders and reduce their operating costs.

We provide a broad set of strategic and implementation consulting services, including advanced analytics and commercial processes outsourcing services to help the commercial operations of life sciences companies successfully transform their commercial models, engage more effectively with healthcare stakeholders and reduce their operating costs.

We also help our client’s research and development function to address strategic challenges in the drug development process.

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By bringing our data science capabilities to our strategic planning and design services, we offer consultation services to improve decisions and performance including portfolio, program and protocol planning and design, biomarker consultation, benefit-risk management, regulatory affairs, biostatistics, modeling and simulation, and personalized medicine.

Decentralized Clinical Trials.

Utilizing our proprietary information assets and transformative technology, we bring trials directly to patients, with the objective of increasing participation and improving cycle times.

Combining this with purpose-built processes and industry-leading clinical capabilities, we help clients reach diverse and difficult to recruit patient populations.

Patient and Site Centric Solutions.

A comprehensive suite of technology and site support services which create custom strategies to engage and retain patients.

Included is our site management organization Avacare Clinical Research Network, which orchestrates the activities of over 200 investigators and extends solutions to patients across more than 20 therapeutic indications in nearly 50 locations.

Additionally, our decentralized approaches and technologies support sites and sponsors through direct-to-patient recruitment, remote nursing, data entry, and study coordinator resources.

Our solutions reduce study burden and foster a supportive, patient-centric journey.

Our Contract Sales & Medical Solutions offerings include:

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Our Technology & Analytics Solutions business competes with a broad and diverse set of businesses.

While we believe no competitor provides the combination of geographical reach and breadth of its services, we generally compete in the countries in which we operate with other information, analytics, technology, services and consulting companies, as well as with the in-house capabilities of our clients.

While we believe no competitor provides the combination of geographical reach and breadth of our services, we generally compete in the countries in which we operate with other information, analytics, technology, services and consulting companies, as well as with the in-house capabilities of our clients.

Also, we compete with certain government agencies, private payers and other healthcare stakeholders that provide their data directly to others.

In addition to country-by-country competition, we have a number of regional and global competitors in the marketplace as well.

Our offerings compete with various firms, including Accenture, Aetion, Panalgo (part of Norstella), Cognizant Technology Solutions, Labcorp Drug Development, Deloitte, Evidera (now part of Thermo Fisher Scientific Inc.), LexisNexis Risk Solutions, IBM, Infosys, Cerner Enviza, McKinsey, NielsenIQ, OptumInsight, Parexel International Corporation, Press Ganey, RTI Health Solutions, ICON plc, Tempus, Merative, CompuGroup Medical, Medidata, Clarivate, Veeva, and ZS Associates.

Our offerings compete with various firms, including Accenture, Aetion, Panalgo (a Norstella company), Cognizant Technology Solutions, Fortrea, Deloitte, Pharmaceutical Product Development, Inc.

(now part of Thermo Fisher Scientific Inc.), Relx, IBM, Infosys, Cerner (an Oracle company), McKinsey, NielsenIQ, Optum Insight, Parexel International Corporation, Press Ganey, RTI Health Solutions, ICON plc, Definitive Healthcare, Cegedim, Tempus, Merative, CompuGroup Medical, Medidata, Clarivate, Veeva, and ZS Associates.

We also compete with a broad range of new entrants and start-ups that are looking to bring new technologies and business models to healthcare information services and technology services.

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Among the traditional CROs, there are several-hundred small, limited-service providers, several medium-sized firms and only a few full-service companies with global capabilities.

Our primary competitors include Labcorp Drug Development, ICON plc, Parexel International Corporation, Pharmaceutical Product Development, Inc.

(now part of Thermo Fisher Scientific Inc.), and Syneos Health, among others.

Our primary competitors include ICON plc, Parexel International Corporation, Pharmaceutical Product Development, Inc., Syneos Health, and Fortrea, among others.

Our Contract Sales & Medical Solutions business competes against the in-house sales and marketing departments of biopharmaceutical companies, other contract pharmaceutical sales and service organizations and consulting firms.

Contract Sales & Medical Solutions’ primary competitors in the United States are Syneos Health, Eversana and Inizio.

Contract Sales & Medical Solutions’ primary competitors in the United States are Syneos Health, Amplity Health, Eversana and Inizio.

Outside of the United States, Contract Sales & Medical Solutions typically competes against single country or more regionally focused service providers, such as Inizio, Syneos Health, EPS Corporation, Uniphar, and CMIC HOLDINGS Co., Ltd.

Sustainability

We are committed to sustainable environmental, social and governance ("ESG") practices that further our corporate purpose of helping our clients improve healthcare outcomes for patients.

We are committed to sustainable environmental, social and governance ("ESG") practices that further our corporate purpose of accelerating innovation for a healthier world.

Our sustainable business practices are organized under three pillars — People, Public and Planet.

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The Global Privacy team provides subject matter expertise related to the proper management of all data types.

In addition, our Global Privacy team liaises with our Legal, IT, Information Security and other teams so that privacy requirements are addressed in technology, contracting, offerings and other business activities.

In addition, our Global Privacy team liaises with our Legal, IT, Information Security and other teams so that privacy requirements are addressed in technology development, contracting, offerings and other business activities.

The IQVIA Privacy Policy (the "Privacy Policy") is our foundational privacy policy.

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Information in the Privacy Policy is not incorporated by reference in, and does not form part of, this Annual Report on Form 10-K.

Cybersecurity

We employ an array of data security technologies, processes and methods across our infrastructure to protect systems and sensitive information from unauthorized access.

IQVIA maintains comprehensive identity and access management practices (e.g., roles and access privileges for each user;

multi-factor authentication, privileged user accounts, single sign-on, user lifecycle management) and employs a variety of security information and event management tools.

We developed, maintain and utilize a global integrated information security framework to guide our practices, based on relevant industry frameworks and laws, including, but not limited to NIST, GxP, HITRUST, the ISO 27000 family, COBIT, GDPR, and HIPAA.

The framework consists of policies, standards, procedures, work instructions and documentation.

Information is classified into four categories to help individuals apply the right level of controls and safeguards to information, applications and systems.

Our cybersecurity program focuses on all areas of our business, including cloud-based environments, data centers, devices used by employees and contractors, facilities, networks, applications, vendors, disaster recovery / business continuity and controls and safeguards enabled through business processes and tools.

We continuously monitor for threats and unauthorized access.

We draw on the knowledge and insight of external cybersecurity experts and vendors, and employ an array of third party tools to secure IQVIA information infrastructure and protect systems and information from unauthorized access.

Non-technical safeguards also play an important role in our cybersecurity program.

We provide various training programs and tools to employees so they can avoid risky practices and help us promptly identify potential or actual issues.

We also have global incident response procedures, global service tools to log incidents and issues for investigation, and an ethics line to report concerns and follow-up on matters already reported.

The Global Information Security team, led by our Chief Information Security Officer ("CISO"), develops and implements our strategy, as well as monitors systems and devices for risks and threats.

Our global data centers and IT controls are included in an annual SOC2 Type II attestation program carried out by an independent audit firm who performs control testing and issue reports.

Our set of SOC2 controls is aligned with ISO27001 specification and therefore provide equivalent level of assurance on a global level.

The Audit Committee of the Company's Board of Director's (the "Board") has full oversight of any cybersecurity risks and threats to our business.

The Audit Committee receives regular updates on any developments from our CISO, including quarterly reports of plans and actions.

In 2022, we established a Business Information Security Office to help facilitate communications and the exchange of information between our IT function and various business units.

This restructuring has increased our effectiveness by strengthening links between security functions and business units, in addition to clarifying role scopes.

Our Intellectual Property

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Each one of our employees provides value, no matter where they sit within the organization.

We are committed to creating an environment where all employees are respected and heard, where people from all backgrounds can contribute to and share in our growth, and where opportunity and advancement is available to everyone.

We are committed to creating an environment where all employees are respected and heard, where talented people from all backgrounds can contribute to and share in our growth, and where opportunity is available to everyone.

Attracting, developing, and retaining a talented workforce is essential to the success of our business and the realization of our purpose.

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Board Oversight of Human Capital Management.

Our Board receives periodic updates on key human capital metrics, including recruitment and attrition rates, talent development data, and diversity statistics related to hiring, promotion and our overall workforce.

The Board also devotes significant time to leadership development and succession planning at the executive level and provides guidance on important decisions in each of these areas.

Our Board of Directors (our "Board") receives periodic updates on key human capital metrics, including recruitment and attrition rates, talent development data, and diversity statistics related to hiring, promotion and our overall workforce.

Our Board also devotes significant time to leadership development and succession planning at the executive level and provides guidance on important decisions in each of these areas.

The Leadership Development and Compensation Committee of the Board has primary responsibility for succession planning for the chief executive officer and oversight of succession planning for senior leadership.

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We are committed to having a diverse pipeline of talent moving up in our organization and providing opportunities for all employees to develop within their current role as well as towards their next role.

We do this by encouraging mentoring and establishing support networks as well as by providing tools to help employees map out and achieve their career goals.

We do this by encouraging mentoring and establishing support networks as well as by providing programs and tools to help employees achieve their career goals.

• Retention .

We seek to develop a working environment where employees feel supported and want to stay.

To increase employee engagement and retention, we consistently seek feedback from employees through surveys and focus groups and develop meaningful initiatives and programs to respond to their needs.

To increase employee engagement and retention, we consistently seek input from employees through surveys and focus groups and develop meaningful initiatives and programs to respond to their feedback.

Employee Engagement.

In 2023, we completed two Company-wide employee surveys.

The surveys provided a valuable opportunity to hear the perspectives of our workforce around the world, and were especially important during the largely remote working environment caused by the continuing pandemic.

The surveys provided a valuable opportunity to hear the perspectives of our workforce around the world.

Maintaining regular and open channels of dialogue with employees and receiving and responding to their feedback with actionable and meaningful initiatives is critical to our human capital management strategy.

We received an average of 63,000 responses across our 2022 surveys, with an average participation rate of 79.5%.

Across both surveys, an average of 81% of respondents say they feel engaged, and 78% of respondents indicated they feel they can achieve their career goals at IQVIA, which is 4 points better than our prior year survey, and 7 points above the Fortune 500 company benchmark.

Other areas where we saw favorable scores were:

Employees feeling they are acquiring the knowledge and skills needed to be effective in their jobs (89% and up 3 points from 2021);

employees feeling they are part of a team (87% and up 2 points from 2021);

and employees agreeing their manager supports their skill and career development (85%).

We received an average of 71,000 responses across our surveys in 2023, with an average participant rate of approximately 84%.

Across our surveys, on average 80% of respondents say they feel engaged.

The employee engagement index has been stable across our surveys in 2023.

Three items saw significant improvement in 2023 as compared to 2022:

The number of employees indicating they can see a clear link between their work and IQVIA's vision to drive healthcare forward increased 5 points in 2023 to 87% compared with the prior year, the number of employees indicating their manager supports their efforts to balance their work and personal life increased 2 points in 2023 to 86% compared with the prior year, and the number of employees indicating they are energized by their work increased 2 points in 2023 to 71% compared with the prior year.

Diversity and Inclusion.

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In the United States, approximately 61% of our employees identify as white and approximately 39% identify as a minority, including 12% who identify as Black or African American.

Approximately 60% of our employees globally are female and approximately 51% of employees worldwide at a manager level are female.

Approximately 61% of our employees globally identify as female and approximately 52% of employees worldwide at a manager level identify as female.

Our growing network of ERGs provides a framework for employees to connect and collaborate with colleagues with similar interests.

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They provide a forum for the exchange of ideas and opportunities for mentoring and professional development.

There are eight global ERGs, including one new ERG we added in 2022:

the Disabilities and Carers Network.

All are employee-led, voluntary, and open to every employee.

There are eight global ERGs and all are employee-led, voluntary, and open to every employee.

Each ERG has a mission that is aligned to our vision, values, and core operating principles.

• Race, Ethnicity and Cultural Heritage Group (REACH) aims to create a supportive and collaborative community for IQVIA employees who represent racial, ethnic and cultural minorities across the globe.

• Emerging Professionals Network (EPN) builds community among leaders and emerging professionals through networking, personal development and volunteerism in order to pave the way for IQVIA's future growth and success.

• Black Leadership Network (BLN) aims to maintain an inclusive community that supports professional development, knowledge sharing, collaboration, and business success for Black employees.

• Disabilities and Carers Network (DCN) builds awareness and appreciation around the accomplishments and challenges of the disabled community, to foster inclusion, engagement, and professional development.

• Emerging Professionals Network (EPN) builds community among leaders and emerging professionals through networking, personal development and volunteerism.

• Multi-Faith Network (MFN) fosters a culture of openness and diversity and provides a place where IQVIA employees can connect with people of different faiths or for mutual support.

• LGBTQIA+ Group (PRIDE) supports the ability for all people at IQVIA to be their authentic selves by fostering an inclusive, equal, and inspiring culture for LGBTQIA+ employees.

• Veterans Employee Resource Group (VERG) connects active duty and transitioning service members and veterans at IQVIA while advocating for and supporting active duty and veteran causes that align with IQVIA's core values.

• Women Inspired Network (WIN) fosters a corporate culture that inspires women to excel in their careers at IQVIA and within the biopharma industry.

• Black Leadership Network (BLN) is open to all employees and aims to maintain an inclusive community that supports professional development, knowledge sharing, collaboration and business success for Black employees.

• Multi-Faith Network (MFN) fosters a culture of openness and diversity and provides a place where IQVIA employees can connect with people of different faiths or for mutual support.

In 2022, we grew our ERG membership to more than 5,600 participants worldwide, an increase in membership of over 40% from the past year, with chapters established in over 60 countries across the globe.

In 2023, we grew our ERG membership to more than 11,700 participants worldwide, an increase in membership of over 100% from the past year, which spans 73 countries across the globe.

Employee Well-being.

Investing in resources and incentives to promote the personal well-being of our employees and their families is an important way we take care of our people.

As a leading global provider of advanced analytics, technology solutions, and clinical research services to the life sciences industry, we also use our own in-house technical expertise to develop online tools to enable our employees to access resources quickly and seamlessly.

We provide a variety of health and welfare benefit plans that are available to employees and their family members, based on their location and specific country regulations.

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We also provide paid leave for other life matters including sick time, bereavement, jury duty, military service, and time off for voting, depending on country specific policies.

Beyond health and welfare benefits, many regions also offer employee wellness programs.

Beyond health and welfare benefits, many regions also offer employee well-being programs.

In the United States, our “Healthy You” wellness program offers employees a range of wellness benefits, including free flu shots, teledoc services, nutrition counseling, tobacco cessation support and reimbursement for wellness-related expenses.

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Our EAP offers counseling services, alongside accessible training and webinars focused on a variety of topics including financial planning, nutrition, social connections, stress management, time management and work-life balance.

In 2022, we launched a new U.S.

EAP, Resources for Living.

In addition to counseling services, the program provides digital tools to self-manage a variety of mental health needs.

In the U.K., we partnered with AXA to give employees access to the AXA health app and other online well-being programs via our EAP.

We aim to create a work culture that provides flexibility, autonomy, and recognition, and supports personal and organizational growth.

Compensation and Benefits.

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Our strategy is focused on supporting business growth, optimizing our offerings through enhanced digital tools, and building the future leaders of IQVIA.

At the same time, we are working to transform the employee experience and evolve our performance management approach to be more responsive to our employees’ experiences.

At the same time, we are transforming the employee experience and have evolved our performance management approach to be more responsive to our employees’ experiences.

Mirroring our overall culture, our approach to talent and learning is underpinned by the philosophy of empowerment, and we encourage all employees to take ownership of their careers.

In 2023, we worked closely with our employees to launch One IQVIA Multiple Careers, an initiative to facilitate upskilling and internal movement in line with IQVIA’s growth strategy and our employees career aspirations.

Employees are empowered to shape their careers through extensive resources and tools, aligning with their aspirations, interests, and opportunities.

Additionally in 2023, we launched the IQVIA Learning Academy, which helps inform employees about in-demand skills within IQVIA, providing transparency about the talent and expertise needed to meet future growth objectives.

The academy defines and delivers learning pathways for employees of all levels to build those skills and democratizes access to enable all employees to explore future opportunities.

Since launching in May 2023, there have been over 230,000 visits to the academy.

We offer a suite of formal and informal learning opportunities, many which focus on business specific topics such as regulatory compliance, technology, analytics, clinical and therapy areas, and more.

In 2021, we centralized all of our learning opportunities and provided access to all trainings to every employee worldwide through our Talent and Learning hub.

Democratizing our training has given all employees a common, one-stop shop for all their talent and learning needs.

Our digital Talent and Learning Hub gives employees access to training resources on a large variety of future skills.

There were more than 1 million visits worldwide to our Talent and Learning Hub in 2023.

The ease of access to training has resulted in the completion of over 1.8 million e-learning programs in various subjects, including technology, client-facing skills and project management skills.

The ease of access to training resulted in the completion of over 1.7 million e-learning programs in various subjects, including technology, client-facing skills and project management skills.

We want our employees to have meaningful careers, and we are committed to the idea that career development is a result of growth through new experiences.

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In 2020, we introduced our Future Leaders Program, a robust training aimed to develop the next generation of leadership at IQVIA.

In 2022, 83 senior leaders from 21 countries participated in the four-month virtual program.

In 2023, 46 senior leaders from 15 countries participated in the four-month program, bringing the total number of participants since inception to 277.

Sessions consisted of live webinars co-led by senior executives, peer coaching, business projects and skills assessments.

Feedback continues to be positive with the program being rated highly by participants, scoring an average of 4.6 out of 5.

In 2021, we piloted our Emerging Leaders Program, targeted to employees at the manager level.

In 2022, a total of 302 employees from 40 countries undertook 8,358 hours of training taught by business leaders and subject matter experts from across the organization, covering topics such as agility, collaboration, executive presence and decision making.

In 2021, we piloted our Emerging Leaders Program, which is specifically designed for high-potential employees at the managerial level and offers comprehensive training to shape our future leaders.

In 2023, a total of 254 employees from 34 countries dedicated 7,979 hours of training taught by business leaders and subject matter experts from across the organization, covering topics such as agility, collaboration, executive presence and decision making.

In addition, participants received peer coaching, 360-degree assessments and individual development plans.

In 2022, we switched from 100% virtual trainings for the program to a blended format, including in-person kick-off events for cohorts.

We also moved to an approach that combines global and regional business unit participation, to promote cross functional collaboration and networking.

In 2022, we introduced the Leader of the Future initiative to identify and build the skills needed across the organization to lead in a hybrid environment.

The initiative was launched in June to all people managers.

Since its inception, nearly 4,600 leaders have participated in the initiative and taken advantage of the various resources provided to develop their skills.

In 2022, we launched the Leader of the Future Portal (LOFT) to help our managers shift their mindsets to the hybrid work environment.

The solution allows managers to find learning courses, short videos, live trainings and quick reads from easy-to-navigate categories focused on being a remote leader, maintaining productivity virtually and leading hybrid teams.

In 2023, the portal had 34,000 visits and completed 19,973 hours of training.

In 2023, we launched our New Manager program to support employees who are new to managing people and those who are experienced managers but new to IQVIA.

The program is a guided learning path that helps managers navigate the available resources and prioritize the most relevant tools during the managers’ first 12 months.

Since the June launch, there were 4,300 visits.

Health and Safety.

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Our Code of Conduct describes the obligations of employees to maintain such an environment, follow all applicable safety and security rules and complete required training.

Q 2 Solutions (a wholly-owned subsidiary) operates laboratories in the United States, United Kingdom, South Africa, Singapore, India, Japan, and Chi na.

Q 2 fa cilities are certified to ISO 14001:2015 and ISO 45001:2018.

Depending on the location and services provided accreditation also will include ISO 14001, CAP ISO 15189, ISO 9001, NGSP Level 1, ANVISA, ISO45001, CDC Lipids, CLIA, MOH Certified Laboratory.

IQVIA operates laboratories in the United States, United Kingdom, South Africa, Singapore, India, Japan, and China.

Certain IQVIA laboratories are certified to ISO 14001:2015 and ISO 45001:2018.

Depending on the location and services provided accreditation also will include ANVISA, CAP ISO 15189, CDC Lipids, CLIA, ISO 9001, MOH Certified Laboratory, and NSGP Level 1.

Available Information

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Also posted on our website are our certificate of incorporation and by-laws, the charters for our Audit Committee, Leadership Development and Compensation Committee and Nominating and Governance Committee, our Corporate Governance Guidelines, and our Code of Conduct governing our directors, officers and employees.

Copies of our SEC reports and corporate governance information are available in print upon the request of any stockholder to our Investor Relations Department at IQVIA Holdings Inc., 83 Wooster Heights Road, Danbury, Connecticut 06810.

Within the time period required by the SEC and the New York Stock Exchange (“NYSE”), we will post on our website any amendment to the Code of Conduct or any waiver of such policy applicable to any of our senior financial officers, executive officers or directors.

Compared sentence by sentence after normalising whitespace, quotation marks, case and digits, so re-formatting and restated figures do not read as changed language. Wording changes appear as one removal and one addition. The current filing and the prior one are authoritative.

What changed 10-K

Item 1. Business