What changed in this filing

/stocks — the workspaceLOADING

Item 1. Business

2021-02-12 compared with 2020-02-14 · 54 added, 20 removed, 84 unchanged (47% of the section changed)

46 unchanged sentences

Marketing and Recruiting

The Company markets its staffing services to clients and employment candidates via both national and local advertising activities.

Advertising consists of client- and employment candidate-facing buys in radio, digital display, search engine marketing, social media, trade publications, job boards and events.

The Company also markets its services, as well as hiring and career management advice and thought leadership, via its website, e-mail marketing program, social media and blog.

Direct marketing via telephone solicitation is a significant portion of the Company’s total marketing efforts.

Additionally, the Company has expanded its use of job boards and aggregators in all aspects of sales and recruitment.

The Company markets its staffing services to clients and employment candidates via both national and local advertising activities, including radio, digital advertising, job boards, alliance partners, and events.

The Company also markets its services via its website, blog and mobile app as well as through targeted online tactics, email, and social media.

Direct marketing to customers is a significant portion of the Company’s total marketing efforts.

Joint marketing arrangements have been entered into with major software manufacturers and typically provide for the development of proprietary skills tests, cooperative advertising, joint campaigns, and similar promotional activities.

The Company also actively seeks endorsements and affiliations with professional organizations in the accounting and finance, technology, legal, and creative and marketing fields.

In addition, the Company conducts public relations activities designed to enhance public recognition of the Company and its services.

This includes outreach to journalists, bloggers and social media influencers, and the distribution of print, digital, and video thought leadership.

Robert Half staffing and recruiting professionals are encouraged to be active in civic organizations and industry trade groups in their local communities.

Protiviti markets its business consulting and internal audit services to a variety of clients in a range of industries.

Industry and competency teams conduct targeted marketing efforts, locally, nationally and globally, including print advertising, production of thought leadership, and branded speaking events.

National advertising conducted by Protiviti consists primarily

of print advertisements in magazines and selected trade journals.

The Company also conducts public relations activities designed to enhance public recognition of the Company and its services.

Central to the public relations activities is research-based content, targeted media relations and thought leadership.

Robert Half employees are encouraged to be active in civic organizations and industry trade groups in their local communities.

Protiviti markets its business and technology consulting and internal audit services to a variety of global clients in a range of industries.

Industry and competency teams conduct targeted marketing efforts, locally, nationally and globally, including digital advertising, production of thought leadership, social media and live and virtual speaking events.

Protiviti regularly conducts a variety of programs to share its insights with clients on current topics such as risk, technology, corporate governance, and industry challenges.

It conducts public relations activities, such as distributing press releases, white papers, case studies and newsletters, designed to enhance recognition for the Protiviti brand, establish its expertise in key issues surrounding its business and promote its services.

Protiviti plans to expand both the services and value added content on the Protiviti.com website and increase traffic through targeted Internet advertising.

Local employees are encouraged to be active in relevant social media communities, civic organizations and industry trade groups.

surrounding its businesses and promote its services.

Protiviti plans to expand both the services and value-added content on the Protiviti.com website and increase traffic through targeted digital advertising.

Employees are encouraged to be active in relevant social media communities, civic organizations and industry trade groups.

The Company and its subsidiaries own many trademarks, service marks and tradenames, including the Robert Half ® Finance & Accounting, Accountemps ® , OfficeTeam ® , Robert Half ® Technology, Robert Half ® Management Resources, Robert Half ® Legal, The Creative Group ® and Protiviti ® marks, which are registered in the United States and in a number of foreign countries.

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The most significant competitive factors in the staffing business are price and the reliability of service, both of which are often a function of the availability and quality of personnel.

The Company believes it derives a competitive advantage from its long experience with and commitment to the specialized employment market, its national presence, and its various marketing activities.

The Company believes it derives a competitive advantage from its long experience with and commitment to the specialized employment market, its national presence, its investments in technology, and its various marketing activities.

Protiviti faces competition in its efforts to attract clients, expand relationships with existing clients and win proposal presentations.

2 unchanged sentences

Significant competitive factors include reputation, technology, tools, project methodologies, price of services and depth of skills of personnel.

Protiviti believes its competitive strengths lie in the collaborative approach they take to working with clients which drive knowledge transfer, understanding of client issues and value creation.

Protiviti believes its competitive strengths lie in the collaborative approach it takes to working with clients which drive knowledge transfer, understanding of client issues and value creation.

This is coupled with a “configure-to-fit” resourcing model to create blended teams of full-time Protiviti professionals and engagement professionals from Robert Half’s network of specialized talent to precisely match expertise, approach and people to the changing global needs of clients on consulting and managed solutions projects.

Human Capital Management

The Company has approximately 13,000 full-time internal staff, including approximately 5,000 employees engaged directly in Protiviti operations.

5 unchanged sentences

The Company provides access to voluntary health insurance coverage to interested employees.

Diversity and Inclusion.

The Company believes that its rich culture of inclusion and diversity enables it to create, develop and fully leverage the strengths of its workforce to exceed customer expectations and meet its growth objectives.

In 2020, Robert Half President and CEO M.

Keith Waddell, and President and CEO of Staffing Services Paul F.

Gentzkow, joined President and CEO of Protiviti Joe Tarantino, along with more than 1,400 company leaders who have signed the CEO Action for Diversity & Inclusion ("D&I") pledge, making a commitment to advance inclusion and diversity in the workplace and community.

Current key initiatives include a company-wide D&I education series, the creation of Communities of Inclusion ("COI")/Employee Network Groups ("ENG") as business resources groups, and a focus on external strategic partnerships to increase engagement and representation of underrepresented communities.

The Company places a high value on inclusion, engaging employees in its COI/ENG programs staffed by employees with diverse backgrounds, experiences, or characteristics who share a common interest in professional development, improving corporate culture, and delivering sustained business results.

In 2020, Robert Half launched three COI chapters:

Black, Asian, and Hispanic/Latinx, with LGBT+ and Women set to launch in the coming year.

Protiviti has a number of Employee Network Groups that have existed for several years.

The Company uses these groups to serve as a source of inclusion and to support the acquisition of diverse talent internally and externally.

Each COI/ENG is sponsored and supported by senior leaders across the enterprise.

Across both Robert Half and Protiviti, as of June 30, 2020, approximately 55% of the Company's global workforce was female and 46% of the Company’s employees in managerial and leadership roles were female.

As of June 30, 2020, approximately 30% of the Company's US workforce were from underrepresented groups.

Employee Engagement.

As part of the Robert Half employee voice initiative to provide its employees with feedback opportunities, in 2020, the Company conducted frequent surveys to understand employee needs and support employees both prior to and, more importantly, during the pandemic.

The survey results were analyzed by an independent third-party and then reviewed by the executive officers.

The results of this engagement survey were shared with individual managers, who were then tasked with taking action based on their employees’ confidential feedback (both quantitative and qualitative).

By paying close attention to the results both at an aggregate enterprise level as well as at a department/business/workgroup level, the Company has been able to enhance its culture of rewards and recognition, drive efforts to promote inclusion and diversity, increase communication in support of employee well-being and modernize its approach to foster a culture of continuous learning and feedback.

Protiviti leverages surveys in the United States and internationally, including the Great Place to Work survey.

Learning and Development.

The Company emphasizes employee development and training as a priority for the organization.

Training and development are key elements to overall retention, engagement, and employee experience strategy.

Our strategy is designed to empower employees to reach their full potential, and we provide a wide range of development programs, opportunities, and resources needed to be successful.

The Company has specialized programs for all audiences, new hires, tenured, and leadership.

We provide a variety of learning channels including instructor-led, facilitated custom workshops, leader-led, cohort and mentorships, self-paced, e-learning and a catalog of vendor-provided courses, videos, resources, and books.

The Company is committed to the organization's overall health and providing career progression by providing individual development, readiness, and transition plans as a part of its talent review and succession planning process.

Compensation, Benefits and Well-being.

The Company offers fair, competitive compensation and benefits that support its employees’ overall well-being.

To ensure alignment with management's short- and long-term objectives, the Company's compensation programs for all employees include competitive base pay and short-term and long-term incentives for some of its employees.

The Company offers a wide array of benefits including comprehensive health and welfare insurance, generous time-off and leave, and retirement and financial support.

The Company provides emotional well-being services through its Employee Assistance Program as well as a number of perks and other convenience benefits.

In response to the COVID-19 pandemic, the enterprise implemented significant changes.

We provided all employees with the unconditional opportunity to work from home and the vast majority did so.

We also implemented additional safety measures for employees continuing critical on-site work.

The Company also ensured employees received unlimited paid time off to care for themselves or their families who were impacted by COVID-19, whether due to illness, quarantine, or lack of childcare resources.

Other Information

3 unchanged sentences

Order backlog is not a material aspect of the Company’s staffing services business.

While backlog is of greater importance to Protiviti , the Company does not believe, based upon the length of time of the average Protiviti engagement, that backlog is a material aspect of the Protiviti business.

No material portion of the Company’s business is subject to government contracts.

Backlog is of greater importance to Protiviti and is typically realized within a twelve-month period.

An insignificant portion of the Company’s business is subject to government contracts.

Available Information

1 unchanged sentence

The Company makes available, free of charge, through its website, its Annual Reports on Form 10-K, proxy statements for its annual meetings of stockholders, its Quarterly Reports on Form 10-Q, and Current Reports on Form 8-K, and any amendments to those reports, as soon as is reasonably practicable after such reports are filed with or furnished to the Securities and Exchange Commission.

Also available on the Company’s website are its Corporate Governance Guidelines, its Code of Business Conduct and Ethics, and the charters for its Audit Committee, Compensation Committee and Nominating and Governance Committee, each of which is available in print to any stockholder who makes a request to Robert Half International Inc., 2884 Sand Hill Road, Menlo Park, CA 94025, Attn:

Corporate Secretary.

2 unchanged sentences

Compared sentence by sentence after normalising whitespace, quotation marks, case and digits, so re-formatting and restated figures do not read as changed language. Wording changes appear as one removal and one addition. The current filing and the prior one are authoritative.

What changed 10-K

Item 1. Business