−Removed: Risk Factors.
−Removed: As a smaller reporting company, we are not required
−Removed: to include risk factors in this Annual Report.
−Removed: Unresolved Staff Comments.
−Removed: Cybersecurity.
−Removed: The Company maintains cyber
−Removed: risk management designed to preserve the security of our data and technology infrastructure.
−Removed: On an annual basis we conduct assessments
−Removed: to identify cyber risks and have developed plans on how to address any such risks for remediation of vulnerabilities.
−Removed: Risk management and strategy
−Removed: We design and implement risk
−Removed: management strategies for identification and management of material risks rising from cybersecurity threats and alerts.
−Removed: Our method involves
−Removed: a systematic evaluation of all potential threats reported and discovered, vulnerabilities, and their possible impacts on the Company’s
−Removed: operations, data, and systems health.
−Removed: Our cybersecurity risk management strategy includes:
−Removed: Identify the risk to our environment;
−Removed: IT to identify and resolve the threat;
−Removed: cybersecurity training to our staff;
−Removed: cybersecurity incident response plan.
−Removed: Management and Board Oversight
−Removed: Our management is responsible
−Removed: for the oversight and administration of cyber security protocols.
−Removed: Our management team relies on our third-party providers on administrating
−Removed: cybersecurity assessments to identify, manage, mitigate, and respond to cybersecurity threats.
−Removed: Management updates the Board as necessary,
−Removed: regarding any significant cybersecurity occurrences.
+Added: Investing in our securities
+Added: involves a high degree of risk.
+Added: Before making any investment decision, you should consider carefully the following risks and other information
+Added: in this Report, including our consolidated financial statements and related notes.
+Added: The risks and uncertainties we describe are not the
+Added: only ones facing us.
+Added: Additional risks and uncertainties that we are unaware of or that we believe are not material at the time could also
+Added: materially adversely affect our business, financial condition or results of operations.
+Added: In any case, the value of our Common Stock could
+Added: decline, and you could lose all or part of your investment.
+Added: Please also see the section entitled “Cautionary Note Regarding Forward-Looking
+Added: Risks Related to Our Business and Industry
+Added: Our business is highly dependent on macroeconomic
+Added: residential real estate market conditions, including those affecting the broader mortgage market.
+Added: Deterioration of such conditions
+Added: may have a negative impact on our rate of growth and potential to achieve or maintain profitability.
+Added: Our success depends largely
+Added: on the health of the U.S.
+Added: residential real estate industry, which is seasonal, cyclical, and affected by changes in general economic
+Added: conditions beyond our control.
+Added: Any of the following macroeconomic factors could adversely affect demand for residential real estate, result
+Added: in falling home prices, and harm our business:
+Added: ● increased interest rates;
+Added: ● increased unemployment rates or stagnant or declining wages;
+Added: ● slow economic growth or recessionary conditions;
+Added: ● weak credit markets;
+Added: ● low consumer confidence in the economy or the U.S.
+Added: real estate industry;
+Added: ● adverse changes in local or regional economic conditions in
+Added: the markets that we serve;
+Added: ● fluctuations in local and regional home inventory levels;
+Added: ● constraints on the availability of mortgage financing, enhanced
+Added: mortgage underwriting standards, or increased down payment requirements;
+Added: ● federal and state legislative, tax or regulatory changes that
+Added: would adversely affect the U.S.
+Added: residential real estate industry, including potential reform relating to Fannie Mae, Freddie Mac
+Added: and other government sponsored entities that provide liquidity to the mortgage market, and limitations on the deductions of certain mortgage
+Added: interest expenses;
+Added: ● increases in the exchange rate for the U.S.
+Added: dollar compared
+Added: to foreign currencies, causing U.S.
+Added: real estate to be more expensive for foreign purchasers;
+Added: ● foreign regulatory changes or capital controls that would
+Added: make it more difficult for foreign purchasers to withdraw capital from their home countries or purchase and hold U.S.
+Added: ● strength of financial institutions;
+Added: ● high levels of foreclosure activity in particular markets;
+Added: ● a decrease in home ownership rates;
+Added: ● general economic and real estate market conditions risks,
+Added: related to our acquisition, ownership and subsequent selling of real property;
+Added: ● political uncertainty, changes in governmental policies, or
+Added: shifts in the regulatory environment;
+Added: ● acts of nature, such as hurricanes, earthquakes, and other
+Added: natural disasters, as well as adverse environmental and climate changes that disrupt the local or regional real estate markets we serve.
+Added: We may not achieve or maintain profitability
+Added: in the future.
+Added: We expect to continue to make
+Added: future investments in developing and expanding our business, including technology, recruitment and training, marketing, and pursuing strategic
+Added: opportunities.
+Added: These investments may not result in increased revenue or growth in our business.
+Added: Additionally, we may incur significant
+Added: losses in the future for a number of reasons, including:
+Added: ● our inability to grow market share;
+Added: ● increased competition in the U.S.
+Added: residential real estate
+Added: ● changes in our commission rates;
+Added: ● our failure to realize our anticipated efficiency through
+Added: our technology and business model;
+Added: ● failure to execute our growth strategies;
+Added: ● declines in the U.S.
+Added: residential real estate industry;
+Added: ● unforeseen expenses, difficulties, complications and delays,
+Added: and other unknown factors.
+Added: Accordingly, we may not be
+Added: able to achieve or maintain profitability and we may continue to incur significant losses in the future.
+Added: Our business is concentrated in certain
+Added: geographic markets.
+Added: Failing to grow in those markets or any disruptions in those markets could harm our business.
+Added: For 2024 and 2025, a substantial majority of our real estate revenue, respectively, was derived from our top markets, which consists primarily of major metropolitan areas
+Added: in California.
+Added: These markets are primarily major metropolitan areas, where home prices and transaction volumes are generally higher than
+Added: other markets.
+Added: Local and regional economic conditions in these markets differ materially from prevailing conditions in other parts of
+Added: the United States.
+Added: In addition, due to the higher home prices in these markets, our real estate revenue and gross margin is generally
+Added: higher in these markets than in our smaller markets.
+Added: Any overall or disproportionate downturn in demand or economic conditions in any
+Added: of our largest markets, particularly if we are not able to increase revenue from our other markets, could result in a decline in our revenue
+Added: and harm our business.
+Added: Our future market share gains may take longer
+Added: than planned and cause us to incur significant costs.
+Added: We represent people buying
+Added: and selling homes in California, in the future, we plan to expand to more markets in the United States.
+Added: We have a limited operating
+Added: history in many of these markets.
+Added: Expanding our services in existing and new markets and increasing the depth and breadth of our presence
+Added: imposes significant burdens on our marketing, compliance, and other administrative and managerial resources.
+Added: Our plan to expand and deepen
+Added: our market share in our existing markets and possibly expand into additional markets is subject to a variety of risks and challenges.
+Added: These risks and challenges include the varying economic and demographic conditions of each market, competition from local and regional
+Added: residential brokerage firms, variations in transaction dynamics, and pricing pressures.
+Added: Additionally, our earlier markets typically have
+Added: higher mean home prices than our more recent markets.
+Added: In addition, many valuable markets have established residential brokerages with
+Added: superior local referral networks, name recognition, and perceived local knowledge and expertise.
+Added: If we cannot manage our expansion efforts
+Added: efficiently, our market share gains could take longer than planned and our related costs could exceed our expectations.
+Added: In addition, we
+Added: could incur significant costs to seek to expand our market share, and still not succeed in attracting sufficient customers to offset such
+Added: We expect our revenue and results of operations
+Added: to fluctuate on a quarterly and annual basis.
+Added: Our revenue and results of
+Added: operations are likely to vary significantly from period to period and may fail to match expectations as a result of a variety of factors,
+Added: many of which are outside our control.
+Added: The other risk factors discussed in this “ Risk Factors ” section may contribute
+Added: to the variability of our quarterly and annual results.
+Added: In addition, our revenue and results may fluctuate as a result of:
+Added: ● seasonal variances of home sales, which historically peak
+Added: during the summer and are weaker during the first and fourth quarters of each year;
+Added: ● cyclical periods of slowdowns or recessions in the U.S.
+Added: estate market;
+Added: ● our ability to increase market share;
+Added: ● fluctuations in sale prices and transaction volumes in our
+Added: ● the price of homes bought or sold by Linkhome homebuyers and
+Added: home sellers;
+Added: ● price competition;
+Added: ● volume of transactions in markets with a higher than average
+Added: mean home price;
+Added: ● mix of transactions;
+Added: ● impairment charges associated with goodwill and other intangible
+Added: ● the timing and success of new offerings by us and our competitors;
+Added: ● changes in local market conditions;
+Added: ● changes in interest rates and the mortgage and credit markets;
+Added: ● changes in federal, state, or local laws or taxes that affect
+Added: real estate transactions or residential brokerage, title insurance, and mortgage insurance industries;
+Added: ● changes in multiple listing services, or MLS, or other rules
+Added: and regulations affecting the residential real estate industry;
+Added: ● any acquisitions of, or investments in, third-party technologies
+Added: or businesses.
+Added: As a result of potential variations
+Added: in our revenue and results of operations, period-to-period comparisons may not be meaningful and the results of any one period should
+Added: not be relied on as an indication of future performance.
+Added: In addition, our results of operations may not meet the expectations of investors
+Added: or public market analysts who follow us, which may adversely affect our stock price.
+Added: Our business model
+Added: and growth strategy depend on our ability to attract homebuyers and home sellers to our website and mobile application in a cost-effective
+Added: Our success depends on our
+Added: ability to attract homebuyers and home sellers to our website and mobile application in a cost-effective manner.
+Added: Our website and mobile
+Added: application are our primary channels for meeting customers.
+Added: We rely on organic traffic generated from search engines and other unpaid
+Added: sources to meet customers.
+Added: We use a variety of media in our marketing efforts, including online and television advertising and social
+Added: media, to drive traffic.
+Added: We intend to continue to invest resources in our marketing efforts.
+Added: We are heavily dependent on
+Added: digital marketing initiatives such as search engine optimization to improve our website’s search result ranking and generate new
+Added: customer leads.
+Added: We also rely on other marketing methods such as social media marketing, paid search advertising, and targeted email communications.
+Added: Advertising platforms, such as Facebook, Google, and others, may raise their rates significantly, and we may choose to use alternative
+Added: and less expensive channels, which may not be as effective at attracting homebuyers and home sellers to our website and mobile application.
+Added: We also use video advertising, which may have significantly higher costs than other methods.
+Added: In addition, we may be required to expand
+Added: into or continue to invest in more expensive channels than those we are currently in, which could harm our business.
+Added: These marketing efforts may
+Added: not succeed for a variety of reasons, including changes to search engine algorithms, ineffective campaigns across marketing channels,
+Added: and limited experience in certain marketing channels like television.
+Added: External factors beyond our control may also affect the success
+Added: of our marketing initiatives, such as filtering of our targeted communications by email servers, homebuyers and home sellers failing to
+Added: respond to our marketing initiatives, and competition from third parties.
+Added: Any of these factors could reduce the number of homebuyers and
+Added: home sellers to our website and mobile application.
+Added: We also anticipate that our marketing efforts will become increasingly expensive as
+Added: competition increases and we seek to expand our business in existing markets.
+Added: Generating a meaningful return on our marketing initiatives
+Added: may be difficult.
+Added: If our strategies do not attract homebuyers and home sellers efficiently, our business and growth would be harmed.
+Added: if we successfully increase revenue as a result of these efforts, that additional revenue may not offset the related expenses we incur.
+Added: We rely heavily on internet search engines
+Added: and mobile application stores to direct traffic to our website and our mobile application, respectively.
+Added: We rely on Internet search
+Added: engines, such as Google, Bing and Yahoo!, to drive traffic to our website and on mobile application stores, such as Apple iTunes Store
+Added: and the Android Play Store, for downloads of our mobile application.
+Added: The number of visitors to our website and mobile application downloads
+Added: depends in large part on how and where our website and mobile application rank in Internet search results and mobile application stores,
+Added: respectively.
+Added: For example, when a user types a property address into an Internet search engine, we rely on that search engine to rank
+Added: our webpages in the search results and to direct a user to the listing on our website.
+Added: While we use search engine optimization to help
+Added: our webpages rank highly in search results, maintaining our search result rankings is not within our control.
+Added: Internet search engines
+Added: frequently update and change their ranking algorithms, referral methodologies, or design layouts, which determine the placement and display
+Added: of a user’s search results.
+Added: In some instances, Internet search engines may change these rankings in order to promote their own competing
+Added: services or the services of one or more of our competitors.
+Added: Similarly, mobile application stores can change how they display searches
+Added: and how mobile applications are featured.
+Added: For instance, editors at the Apple iTunes Store can feature prominently editor-curated mobile
+Added: applications and cause the mobile application to appear larger than other applications or more visibly on a featured list.
+Added: our website and mobile application have experienced fluctuations in search result and mobile application rankings in the past, and we
+Added: anticipate fluctuations in the future.
+Added: If our website or listings on our website fail to rank prominently in Internet search results,
+Added: our website traffic could decline.
+Added: Likewise, a decline in our website and mobile application traffic could reduce the number of customers
+Added: for our services.
+Added: Cyber-attacks and security vulnerabilities
+Added: could result in serious harm to our reputation, business, and financial condition.
+Added: Threats to network and data
+Added: security are constantly evolving and becoming increasingly diverse and sophisticated.
+Added: Our products and services, as well as our servers
+Added: and computer systems and those of third parties that we rely on, are subject to cybersecurity risks inherent to companies that process
+Added: personal data.
+Added: An increasing number of organizations have disclosed breaches of their information security systems, some of which have
+Added: involved sophisticated and highly targeted attacks.
+Added: To that end, we employ
+Added: robust security to defend against intrusion and attack of our systems, to protect our data and to resolve and mitigate the impact of
+Added: any incidents.
+Added: We also regularly educate our employees on these risks, and provide training to them to learn how to identify and
+Added: respond to the same.
+Added: Like most companies today, despite these efforts there is no way to fully remove the possibility of a
+Added: cybersecurity incident from occurring and we, and third parties that we rely on, will likely experience cyber incidents in the
+Added: Thus, in addition to the identified risk above, any additional future cyber incidents and resulting data breaches could
+Added: result in substantial liability, regulatory actions, financial penalties, significant out of pocket costs, damage to our data and
+Added: ability to do business, and reputational harm.
+Added: We and third parties that we
+Added: rely on may experience cybersecurity incidents due to human error, malfeasance, system errors or vulnerabilities, or other issues.
+Added: or perceived cybersecurity incidents relating to our data or confidential information could subject us to regulatory investigations and
+Added: orders, litigation, indemnity obligations, damages, penalties, fines and other costs in connection with actual and alleged contractual
+Added: breaches, violations of applicable laws and regulations and other liabilities.
+Added: Any such incident could also materially damage our reputation
+Added: and harm our business, results of operations and financial condition.
+Added: We maintain errors, omissions, and cyber liability insurance policies
+Added: covering certain security and privacy damages.
+Added: However, we cannot be certain that our coverage will always be adequate for the liabilities
+Added: actually incurred or that insurance will continue to be available to us on economically reasonable terms, or at all, especially depending
+Added: on the facts of the situation and method of incident.
+Added: We may not be able to obtain and maintain
+Added: accurate, comprehensive, or reliable data, because data suppliers may withdraw data that we have previously collected or withhold data
+Added: from us in the future or we may fail to maintain and improve our methods and technologies, or anticipate new methods or technologies,
+Added: for data collection, organization, and cleansing.
+Added: As a result, we may experience reduced demand for our products and services and loss
+Added: of customer confidence.
+Added: Our success depends on our
+Added: users’ confidence in the depth, breadth, and accuracy of our data.
+Added: The task of establishing and maintaining accurate data is challenging
+Added: and expensive.
+Added: The depth, breadth, and accuracy of our data differentiates us from our competitors.
+Added: If our data, including the data we
+Added: obtain from third parties and our data extraction, cleaning, and insights, are not current, accurate, comprehensive, or reliable, it would
+Added: increase the likelihood of negative user experiences, which in turn would reduce the likelihood of users utilizing our app or website
+Added: and harm our reputation, making it more difficult to obtain new users, which could have an adverse effect on our business, results of
+Added: operations, and financial condition.
+Added: If we cannot obtain and provide to our customers
+Added: comprehensive and accurate real estate listings quickly, or at all, our business will suffer.
+Added: Our ability to attract consumers
+Added: to our website and mobile application is heavily dependent on our timely access to comprehensive and accurate real estate listings data.
+Added: We get listings data primarily from MLS in the markets we serve.
+Added: We also source listings data from public records, other third-party listing
+Added: providers, and individual homeowners and brokers.
+Added: Many of our competitors and other real estate websites also have access to MLS and other
+Added: listings data, including proprietary data, and may be able to source listings data or other real estate information faster or more efficiently
+Added: Since MLS participation is voluntary, brokers and homeowners may decline to post their listings data to their local MLS or
+Added: may seek to change or limit the way that data is distributed.
+Added: A competitor or another industry participant could also create an alternative
+Added: listings data service, which may reduce the relevancy and comprehensive nature of the MLS.
+Added: If MLS cease to be the predominant source of
+Added: listings data in the markets that we serve, we may be unable to get access to comprehensive listings data on commercially reasonable terms,
+Added: or at all, and we may be unable to provide timely listings to our customers.
+Added: If we do not comply with the rules, terms
+Added: of service and policies of the MLS, our access to and use of listings data may be restricted or terminated and harm our business.
+Added: We must comply with the MLS’s
+Added: rules, terms of service and policies to access and use its listings data.
+Added: Each MLS that we belong to has adopted its own rules, terms
+Added: of service, and policies governing, among other things, how MLS data may be used, and listings data must be displayed on our website and
+Added: mobile application.
+Added: These rules typically do not contemplate multi-jurisdictional online brokerages like ours and vary widely among markets.
+Added: They also are in some cases inconsistent with the rules of other MLS such that we are required to customize our website, mobile application,
+Added: or service to accommodate differences between MLS rules.
+Added: Complying with the rules of each MLS requires significant investment, including
+Added: personnel, technology and development resources, other resources, and the exercise of considerable judgment.
+Added: If we are deemed to be noncompliant
+Added: with an MLS’s rules, we may face disciplinary sanctions in that MLS, which could include monetary fines, restricting or terminating
+Added: our access to that MLS’s data, or other disciplinary measures.
+Added: The loss or degradation of this listings data could materially and
+Added: adversely affect traffic to our website and mobile application, making us less relevant to consumers and restricting our ability to attract
+Added: It also could reduce agent and customer confidence in our services and harm our business.
+Added: Competition in the residential brokerage
+Added: industry is intense and if we cannot compete effectively, our business will be harmed.
+Added: We face intense competition
+Added: in each of the markets we serve.
+Added: We compete primarily against other residential brokerages, which include operations affiliated with national
+Added: or local brands and small independent brokerages.
+Added: We also compete with a growing number of AI-based residential brokerages and others
+Added: who operate with non-traditional real estate business models.
+Added: Competition with brokerages is particularly intense in some of the densely
+Added: populated metropolitan markets we serve.
+Added: To capture and retain market share, we must compete successfully against other brokerages, not
+Added: only for customers, but also for high-performing agents and other critical employees.
+Added: The residential brokerage industry
+Added: has low barriers to entry for new participants, including other technology-driven brokerages that offer lower commissions than the traditional
+Added: pricing model.
+Added: We may change our pricing strategies in response to a number of factors, including competitive pressures or in response
+Added: to transaction volume fluctuations in particular markets we serve.
+Added: As competitors introduce new offerings that compete with ours or reduce
+Added: their commission rates, we may need to change our pricing strategies to compete effectively.
+Added: Any such changes, particularly in the top
+Added: markets we serve, may affect our ability to compete successfully and harm our business.
+Added: Many of our brokerage competitors
+Added: have substantial competitive advantages, such as longer operating histories, greater financial resources, stronger brand recognition,
+Added: more management, sales, marketing and other resources, and extensive relationships with participants in the residential real estate industry,
+Added: including third-party data providers such as MLS.
+Added: Consequently, these brokerages may have an advantage in recruiting and retaining agents,
+Added: attracting consumers, acquiring customers, and growing their businesses.
+Added: They may be able to provide consumers with offerings that are
+Added: different from or superior to those we provide.
+Added: They may also be acquired by third parties with greater resources than ours, which would
+Added: further strengthen and enable them to compete more vigorously or broadly with us.
+Added: The success of our competitors could result in our loss
+Added: of market share and harm our business.
+Added: Our revenue may not continue to grow at
+Added: its recent pace, or at all.
+Added: Our revenue may not continue
+Added: to grow at the same pace as it has over the past several years.
+Added: We believe that our future revenue growth will depend, among other
+Added: factors, on our ability to:
+Added: ● successfully expand and deepen our business and market share;
+Added: ● respond to seasonality and cyclicality in the real estate
+Added: industry and the U.S.
+Added: ● compete with the pricing and offerings of our competitors;
+Added: ● attract more customers to our website and mobile application;
+Added: ● successfully invest in developing technology, tools, features,
+Added: and products;
+Added: ● maintain high levels of customer service;
+Added: ● maximize our agents’ productivity;
+Added: ● attract and retain high-quality agents;
+Added: ● successfully contract with high-quality partner agents;
+Added: ● increase our brand awareness.
+Added: We may not be successful
+Added: in our efforts to do any of the foregoing, and any failure to be successful in these matters could adversely affect our revenue growth.
+Added: You should not consider our past revenue growth to be indicative of our future growth.
+Added: If we’re not able to deliver a rewarding
+Added: experience on mobile devices, whether through our mobile website or mobile application, we may be unable to attract and retain customers.
+Added: Developing and supporting a
+Added: mobile website and mobile application across multiple operating systems and devices requires substantial time and resources.
+Added: be able to consistently provide a rewarding customer experience on mobile devices and, as a result, customers we meet through our mobile
+Added: website or mobile application may not choose to use our brokerage services, or those of our partner agents, at the same rate as customers
+Added: we meet through our website.
+Added: As new mobile devices and mobile
+Added: operating systems are released, we may encounter problems in developing or supporting our mobile website or mobile application for them.
+Added: Developing or supporting our mobile website or mobile application for new devices and their operating systems may require substantial
+Added: time and resources.
+Added: The success of our mobile website and mobile application could also be harmed by factors outside our control, such
+Added: ● increased costs to develop, distribute, or maintain our mobile
+Added: website or mobile application;
+Added: ● changes to the terms of service or requirements of a mobile
+Added: application store that requires us to change our mobile application development or features in an adverse manner;
+Added: ● changes in mobile operating systems, such as Apple’s
+Added: iOS and Google’s Android, that disproportionately affect us, degrade the functionality of our mobile website or mobile application,
+Added: require that we make costly upgrades to our offerings, or give preferential treatment to competitive websites or mobile applications.
+Added: Adverse developments in economic conditions
+Added: could harm our business.
+Added: Our business is sensitive to
+Added: general economic conditions that are outside our control.
+Added: These conditions include interest rates, inflation, fluctuations in consumer
+Added: confidence, fluctuations in equity and debt capital markets, availability of credit, and the strength of financial institutions, which
+Added: are sensitive to changes in the general macroeconomic environment.
+Added: A host of factors beyond our control could cause fluctuations in these
+Added: conditions, including the political environment, disruptions in an economically significant geographic region, or equity or debt markets,
+Added: acts or threats of war, or terrorism, any of which could harm our business.
+Added: Our growth may be limited due to historically
+Added: low home inventory levels.
+Added: Traditionally, a “balanced”
+Added: residential real estate industry requires enough homes on the market to satisfy six months of homebuyer demand.
+Added: In recent years,
+Added: home inventory has remained at historically low levels in many parts of the United States.
+Added: Low inventory levels can harm our ability
+Added: to attract customers, inflate home prices, increase competition for homes, increase our operating expenses because of home touring and
+Added: offer-writing activities that do not result in closed home purchases, and reduce transaction volumes.
+Added: As a result, our customers may be
+Added: unable to complete a sufficient number of real estate transactions to sustain or grow our transaction volume and revenue.
+Added: We are, and expect in the future to become,
+Added: subject to an increasing variety of federal, state and local laws and regulations, many of which are continuously evolving, which increases
+Added: our compliance costs and could subject us to claims or otherwise harm our business.
+Added: We are currently subject to
+Added: a variety of, and may in the future become subject to, additional, federal, state, and local laws that are continuously changing, including
+Added: laws related to:
+Added: the real estate, brokerage, title, and mortgage industries;
+Added: mobile- and Internet-based businesses;
+Added: and data security,
+Added: advertising, privacy and consumer protection laws.
+Added: For instance, we are subject to federal laws such as the Fair Housing Act of 1968,
+Added: or FHA, and the Real Estate Settlement Procedures Act of 1974.
+Added: These laws can be costly to comply with, require significant
+Added: management attention, and could subject us to claims, government enforcement actions, civil and criminal liability, or other remedies,
+Added: including revocation of licenses and suspension of business operations.
+Added: In some cases, it is unclear
+Added: as to how such laws and regulations affect us based on our business model that is unlike traditional brokerages, and the fact that those
+Added: laws and regulations were created for traditional real estate brokerages.
+Added: If we are unable to comply with and become liable for violations
+Added: of these laws or regulations, or if unfavorable regulations or interpretations of existing regulations by courts or regulatory bodies
+Added: are implemented, we could be directly harmed and forced to implement new measures to reduce our liability exposure.
+Added: It could cause our
+Added: operations in affected markets to become overly expensive, time consuming, or even impossible.
+Added: This may require us to expend significant
+Added: time, capital, managerial, and other resources to modify or discontinue certain operations, limiting our ability to execute our business
+Added: strategies, deepen our presence in our existing markets, or expand into new markets.
+Added: In addition, any negative exposure or liability could
+Added: harm our brand and reputation.
+Added: Any costs incurred as a result of this potential liability could harm our business.
+Added: Further, due to the geographic
+Added: scope of our operations and the nature of the services we provide, we may be required to obtain and maintain additional real estate brokerage,
+Added: title insurance agency, and mortgage broker licenses in certain states where we operate.
+Added: Additionally, if we enter new markets, we may
+Added: be required to comply with new laws, regulations, and licensing requirements.
+Added: As part of licensing requirements, we are typically required
+Added: to designate individual licensees of record.
+Added: We cannot assure you that we are, and will remain at all times, in full compliance with
+Added: all real estate, title insurance, and mortgage licensing laws and regulations, and we may be subject to fines or penalties, including
+Added: license revocation, for any non-compliance.
+Added: If in the future a state agency were to determine that we are required to obtain additional
+Added: licenses in that state in order to transact business, or if we lose an existing license or are otherwise found to be in violation of
+Added: a law or regulation, our business operations in that state may be suspended until we obtain the license or otherwise remedy the compliance
+Added: Our failure to comply with the requirements
+Added: governing the licensing and conduct of real estate brokerage and brokerage-related businesses in the jurisdictions in which we operate
+Added: could adversely affect our business.
+Added: Linkhome, as a licensed real
+Added: estate brokerage firm, and our agents are required to comply with the requirements governing the licensing and conduct of real estate
+Added: brokerage and brokerage-related businesses in the markets where we operate.
+Added: These laws and regulations contain general standards for and
+Added: limitations on the conduct of real estate brokerages and agents, including those relating to licensing of brokerages and agents, fiduciary
+Added: and agency duties, administration of trust funds, collection of commissions, advertising, and consumer disclosures.
+Added: Under applicable laws
+Added: and regulations, our agents, managing brokers, designated brokers, and other individual licensees have certain duties and are responsible
+Added: for the conduct of real estate brokerage activities.
+Added: If we or our agents fail to obtain or maintain the licenses and permits for conducting
+Added: our brokerage business required by law or fail to conduct ourselves in accordance with the associated regulations, the relevant government
+Added: authorities may order us to suspend relevant operations or impose fines or other penalties.
+Added: There is no assurance that we will be able
+Added: to obtain or renew these licenses in a timely manner, or at all.
+Added: Our fee-based service offerings may require
+Added: additional real estate, mortgage, title, insurance, or other licenses, and failure to obtain or maintain such licenses could limit our
+Added: growth, subject us to penalties, or force us to discontinue certain services.
+Added: We currently derive revenue
+Added: from, and intend to expand, fee-based services such as mortgage referral, property management, title-related facilitation and other ancillary
+Added: Many of these activities are governed by complex and continuously evolving federal, state and local laws, including licensing
+Added: regimes administered by real estate commissions, departments of insurance and financial services regulators.
+Added: We are not presently licensed
+Added: to offer title insurance or certain other regulated services in any jurisdiction, and there is no assurance that we will be able to obtain
+Added: or maintain the required approvals on a timely basis or at all.
+Added: Operating without the appropriate licenses, or failing to comply with
+Added: associated conduct requirements, could result in civil or criminal penalties, monetary fines, cease-and-desist orders, rescission of contracts,
+Added: restitution to customers, reputational damage and the suspension or revocation of existing licenses.
+Added: Any of these outcomes could impair
+Added: our ability to grow our fee-based revenue streams and could materially and adversely affect our business and financial performance.
+Added: We are subject to certain risks related
+Added: to litigation filed by or against us, and adverse results may harm our business and financial condition.
+Added: We are from time to time involved
+Added: in, and may in the future be subject to, claims, suits, government investigations, and proceedings arising from our business.
+Added: predict with certainty the cost of defense, the cost of prosecution, insurance coverage, or the ultimate outcome of litigation and other
+Added: proceedings filed by or against us, including remedies, damage awards, and penalties.
+Added: Regardless of outcome, any such claims or actions
+Added: could require significant time, money, managerial and other resources, result in negative publicity, and harm our business and financial
+Added: Such litigation and other proceedings may relate to:
+Added: ● violations of laws and regulations governing the residential
+Added: brokerage, title, or mortgage industries;
+Added: ● employment law claims, including claims regarding worker misclassification;
+Added: ● compliance with wage and hour regulations;
+Added: ● privacy, cybersecurity incidents, and data breach claims;
+Added: ● intellectual property disputes;
+Added: ● consumer protection and fraud matters;
+Added: ● brokerage disputes such as the failure to disclose hidden
+Added: property defects, as well as other claims associated with failure to meet our client legal obligations, or incomplete or inaccurate listings
+Added: ● claims that our agents or brokerage engage in discriminatory
+Added: behavior in violation of the FHA;
+Added: ● liability based on the conduct of individuals or entities
+Added: outside of our control, such as independent contractor partner agents or independent contractor associate agents;
+Added: ● disputes relating to our commercial relationships with third
+Added: ● actions relating to claims alleging other violations of federal,
+Added: state, or local laws and regulations.
+Added: In addition, class action lawsuits,
+Added: can often be particularly vexatious litigation given the breadth of claims, the large potential damages claimed, and the significant costs
+Added: The risks of litigation become magnified and the costs of settlement increase in class actions in which the courts grant partial
+Added: or full certification of a large class.
+Added: Also, insurance coverage may be unavailable for certain types of claims and, even where available,
+Added: insurance carriers may dispute coverage for various reasons, including the cost of defense.
+Added: Further, such insurance may not be sufficient
+Added: to cover the losses we incur.
+Added: Any failure to maintain, protect, and enhance
+Added: our brand could hurt our ability to grow our business, particularly in markets where we have limited brand recognition.
+Added: Maintaining, protecting, and
+Added: enhancing our brand is critical to growing our business, particularly in markets where we have limited brand recognition and compete with
+Added: well-known traditional brokerages with longer histories and established community presence.
+Added: This will partially depend on our ability
+Added: to continue to provide high-value, customer-oriented, and differentiated services, and we may not be able to do so effectively.
+Added: and maintaining the quality of our brand may require us to make substantial investments, such as in marketing and advertising, technology,
+Added: and agent training.
+Added: If we do not successfully build and maintain a strong brand, our business could be harmed.
+Added: In addition, despite these
+Added: investments, our brand could be damaged from other events that are or may be beyond our control, such as litigation and claims, our failure
+Added: to comply with local laws and regulations, and illegal activity such as phishing scams or cybersecurity attacks targeted at us, our customers,
+Added: We are subject to an array of employment-related
+Added: laws and regulations and failure to comply with these obligations could harm our business.
+Added: Our relationship with our employees
+Added: is subject to various tax, wage and hour, unemployment, workers’ compensation, right to organize, anti-discrimination, workplace
+Added: safety, and other employment-related laws.
+Added: Each state has its own unique wage and hour laws, which have been the subject of growing litigation
+Added: In addition, federal and state regulatory authorities have increasingly challenged the classification of workers as independent
+Added: contractors rather than as employees.
+Added: Legislators have also proposed legislation to make it easier to reclassify independent contractors
+Added: as employees, including legislation to increase recordkeeping requirements for employers of independent contractors, and to abolish safe
+Added: harbors allowing certain individuals to be treated as independent contractors.
+Added: Federal agencies and each state have their own rules and
+Added: tests for determining the classification of workers, as well as whether employees meet exemptions from minimum wages and overtime laws.
+Added: These tests consider many factors that also vary from state to state and have evolved based on case law, regulations, and legislative
+Added: changes and frequently involve factual analysis as well.
+Added: We may face significant penalties and damages if we are found to be noncompliant
+Added: with any of these laws and regulations.
+Added: If our technology and development efforts
+Added: are not successful, our business may be harmed.
+Added: We intend to continue investing
+Added: significant resources in developing technology, tools, features, and products.
+Added: If we do not spend our development budget efficiently
+Added: or effectively on commercially successful and innovative technologies, we may not realize the expected benefits of our strategy.
+Added: technology development is inherently challenging and expensive, and the nature of development cycles may result in delays between the
+Added: time we incur expenses and the time we make available new offerings and generate revenue, if any, from those investments.
+Added: customer demand for an offering we are developing could also decrease after the development cycle has commenced, and we would not be
+Added: able to recoup substantial costs we incurred.
+Added: In addition, there are many competitors in the markets we serve, including brokerages as
+Added: well as non-brokerage real estate websites, and we may not be able to effectively compete both as a brokerage and a developer of technology.
+Added: We cannot assure you that we will be able to identify, design, develop, implement, and utilize, in a timely and cost-effective manner,
+Added: technologies necessary for us to compete effectively, that such technologies will be commercially successful, or that products and services
+Added: developed by others will not render our offerings noncompetitive or obsolete.
+Added: If we do not achieve the desired or anticipated customer
+Added: acquisition and transaction efficiency leverage from our technology investments, our business may be harmed.
+Added: Our introduction of new services, and the
+Added: expansion of existing services such as Cash Offer for customers and buying and selling homes directly, could fail to produce the desired
+Added: or predicted results or harm our reputation.
+Added: From time to time, we develop
+Added: new services.
+Added: For example, in the third quarter of 2023, we began originating an underwritten cash offer service called Cash Offer for
+Added: customers in California through our wholly owned subsidiary, Linkhome Realty Group.
+Added: Using this service incurs additional transfer fees,
+Added: increasing the cost of transactions.
+Added: If the customer’s loan is not approved or approval times are delayed, or if for any reason
+Added: the customer does not close on the transaction, it could cause customers to fail to complete a contemplated Cash Offer transaction, increasing
+Added: the risk that Linkhome Realty Group would then own the property and need to re-list the contemplated property or sell it at a discount.
+Added: We plan in the future begin
+Added: testing an experimental new service called Linkhome Flash Sale, where we buy homes directly from home sellers through a wholly owned subsidiary
+Added: and resell them to homebuyers.
+Added: Our estimates of what a home is worth and the algorithm we use to inform those estimates may not be accurate
+Added: and we may pay more for homes than their resale value.
+Added: In determining whether a particular property meets our purchase criteria, we make
+Added: a number of additional assumptions, including the estimated time of possession, market conditions and proceeds on resale, renovation costs,
+Added: and holding costs.
+Added: These assumptions may not be accurate, particularly because properties vary widely in terms of quality, location, need
+Added: for renovation, and property hazards.
+Added: Unknown defects in any acquired properties may also affect their resale value.
+Added: As a result, we may
+Added: pay more to buy these properties than their resale value, and we may not be able to resell them as anticipated or at all.
+Added: Homes that we
+Added: own might suffer losses in value due to rapidly changing market conditions, natural disasters, or other forces outside our control.
+Added: We have limited experience
+Added: operating businesses outside of our core brokerage and forecasting our revenue for any new service is inherently uncertain;
+Added: results may vary significantly from what we desire or predict.
+Added: Additionally, our new services may fail to attract customers, reduce customer
+Added: confidence in our services, undermine our customer-first reputation, create real or perceived conflicts of interest between us and our
+Added: customers, expose us to increased market risks, subject us to claims related to undisclosed defects in homes that we sell, alleging that
+Added: we have breached our duties to our customers, or result in other disputes with our customers.
+Added: Any of these events could harm our reputation
+Added: or mean that such new services will harm our business.
+Added: New services that we plan to introduce and
+Added: implement may subject us to new laws and regulations.
+Added: From time to time, we may introduce
+Added: and implement new services in highly regulated areas.
+Added: For instance, our title and settlement services are subject to regulation by insurance
+Added: and other regulatory authorities on the federal level and in each state in which we provide such services.
+Added: Compliance with new and existing
+Added: regulatory and compliance regimes is time consuming and may require significant time and effort, which may divert attention and resources
+Added: from our other offerings.
+Added: Mortgage is subject to a wide
+Added: array of stringent federal and state laws, regulations, and agency oversight.
+Added: These include laws and regulations governing the relationship
+Added: between us and mortgage lenders, the manner in which the Company conducts or may in the future conduct loan origination and servicing,
+Added: the fees that it may charge, procedures relating to real estate settlement, fair lending, fair credit reporting, truth in lending, loan
+Added: officer licensing, property valuation, escrow, payment processing, collection, foreclosure, and federal and state disclosure and licensing
+Added: requirements, as they may be applicable to services that we currently or may in the future offer.
+Added: The sharing, use, disclosure, and protection
+Added: of information that Linkhome could collect in connection with the foregoing is governed by federal, state, and international laws regarding
+Added: privacy and data security, all of which are constantly evolving.
+Added: Changes to or a failure to comply with these laws and regulations could
+Added: limit our ability to refer, originate or fund mortgage loans, require us to change our business practices, result in revocation or suspension
+Added: of our licenses and subject us to significant civil and criminal penalties.
+Added: Any such events could harm our business.
+Added: Homes that we own are also
+Added: subject to federal, state, and local laws governing hazardous substances.
+Added: These laws often impose liability without regard to whether
+Added: the owner was responsible for, or aware of, the release of such hazardous substances.
+Added: If we take title to a property, the presence of
+Added: hazardous substances may adversely affect our ability to resell the property, and we may became liable to governmental entities or third
+Added: parties for various fines, damages, or remediation costs.
+Added: If our current or future technology developments
+Added: and service improvements do not meet customer or agent expectations, our business may be harmed.
+Added: Our technology-powered brokerage
+Added: model is relatively new and unproven, and differs significantly from traditional residential brokerages.
+Added: Our success depends on our ability
+Added: to innovate and adapt our technology-powered brokerage to meet evolving industry standards and customer and agent expectations.
+Added: expended, and expect to continue to expend, substantial time, capital, and other resources to understand the needs of customers and agents
+Added: and to develop technology and service offerings to meet those needs.
+Added: We cannot assure you that our current and future offerings will be
+Added: satisfactory to or broadly accepted by customers and agents, or competitive with the offerings of other businesses.
+Added: If our current or
+Added: future offerings are unable to meet industry and customer and agent expectations in a timely and cost-effective manner, our business may
+Added: We could be required to cease certain activities
+Added: or incur substantial costs as a result of any claim of infringement of another party’s intellectual property rights.
+Added: From time to time, we may receive
+Added: claims from third parties, including our competitors, that our offerings or underlying technology infringe or violate that third party’s
+Added: intellectual property rights.
+Added: We may be unaware of the intellectual property rights of others that may cover some or all of our technology.
+Added: If we are sued by a third party that claims our technology infringes on its rights, the litigation (with or without merit) could be expensive,
+Added: time-consuming, and distracting to management.
+Added: The results of such disputes
+Added: or litigation are difficult to predict.
+Added: The results of any intellectual property litigation to which we might become a party may require
+Added: us to do one or more of the following:
+Added: ● cease offering or using technologies that incorporate the
+Added: challenged intellectual property;
+Added: ● make substantial payments for judgments, legal fees, settlement
+Added: payments, ongoing royalties, or other costs or damages;
+Added: ● obtain a license, which may not be available on reasonable
+Added: terms or at all, to use the relevant technology;
+Added: ● redesign our technology to avoid infringement.
+Added: If we are required to make
+Added: substantial payments or undertake any of the other actions noted above as a result of any intellectual property infringement claims against
+Added: us, such payments or costs could have an adverse effect on our business and financial results.
+Added: Even if we were to prevail, such claims
+Added: and proceedings could harm our business.
+Added: Any failure to protect our intellectual
+Added: property rights could impair our ability to protect our proprietary technology and our brand.
+Added: Our success and ability to
+Added: compete depends in part on our intellectual property.
+Added: We primarily rely on a combination of patent, trademark, trade secret, and copyright
+Added: laws, as well as confidentiality procedures and contractual restrictions with our employees, independent contractors and others to establish
+Added: and protect our intellectual property rights.
+Added: However, the steps we take to protect our intellectual property rights may be inadequate
+Added: or we may be unable to secure intellectual property protection for all of our technology and methodologies.
+Added: If we are unable to protect
+Added: our intellectual property, our competitors could use our intellectual property to market offerings similar to ours and our ability to
+Added: compete effectively would be impaired.
+Added: Moreover, others may independently develop technologies that are competitive to ours or infringe
+Added: on our intellectual property.
+Added: The enforcement of our intellectual property rights depends on our legal actions against these infringers
+Added: being successful, but we cannot be sure these actions will be successful, even when our rights have been infringed.
+Added: In addition, defending
+Added: our intellectual property rights might entail significant expense and diversion of management resources.
+Added: Any of our intellectual property
+Added: rights may be challenged by others or invalidated through administrative processes or litigation.
+Added: Furthermore, legal standards relating
+Added: to the validity, enforceability, and scope of protection of intellectual property rights are uncertain and constantly changing.
+Added: despite our efforts, we may be unable to prevent third parties from infringing or misappropriating our intellectual property.
+Added: Any intellectual
+Added: property that we own may not provide us with competitive advantages or may be successfully challenged by third parties.
+Added: Our efforts to enforce our
+Added: intellectual property rights may be met with defenses, counterclaims, and countersuits attacking the validity and enforceability of our
+Added: intellectual property rights.
+Added: Litigation to protect and enforce our intellectual property rights could be expensive, time-consuming and
+Added: distracting to management, and could ultimately result in the impairment or loss of portions of our intellectual property.
+Added: We employ third-party licensed technology,
+Added: and the inability to maintain these licenses or errors in the software we license could result in increased costs, or reduced service
+Added: levels, which would harm our business.
+Added: Our technology employs certain
+Added: third-party software obtained under licenses from other companies.
+Added: We anticipate that we will continue to rely on such third-party software
+Added: and tools in the future.
+Added: Although we believe that there are commercially reasonable alternatives to the third-party software we currently
+Added: license, this may not always be the case, or it may be difficult or costly to replace.
+Added: In addition, integration of our technology with
+Added: new third-party software may require significant work and require substantial investment of our time and resources.
+Added: Also, to the extent
+Added: that our technology depends on the successful operation of third-party software, any undetected errors or defects in the third-party software
+Added: could prevent the deployment or impair the functionality of our technology, delay new offerings, result in a failure of our website or
+Added: mobile application, and harm our reputation.
+Added: Our use of additional or alternative third-party software would require us to enter into
+Added: license agreements with third parties, which may not be available on commercially reasonable terms, or at all.
+Added: Some aspects of our technology include open
+Added: source software, and any failure to comply with the terms of one or more of these open source licenses could harm our business.
+Added: Our technology incorporates
+Added: software covered by open source licenses.
+Added: The terms of various open source licenses have not been interpreted by U.S.
+Added: there is a risk that such licenses could be construed in a manner that imposes unanticipated conditions or restrictions on our technology.
+Added: If portions of our proprietary software are determined to be subject to an open source license, we could be required to publicly release
+Added: the affected portions of our source code, re-engineer all or a portion of our technologies or otherwise be limited in our use of such
+Added: software, each of which could reduce or eliminate the value of our technologies and harm our business.
+Added: In addition to risks related to
+Added: license requirements, use of open source software can lead to greater risks than use of third-party commercial software, as open source
+Added: licensors generally do not provide warranties or controls on the origin of the software.
+Added: Many of the risks associated with use of open
+Added: source software cannot be eliminated and, if such risks materialize, could harm our business.
+Added: Moreover, we cannot assure
+Added: you that our processes for controlling our use of open source software will be effective.
+Added: If we are held not to have complied with the
+Added: terms of an applicable open source software license, we could be required to seek licenses from third parties to continue offering our
+Added: services on terms that are not economically feasible, to re-engineer our technology to remove or replace the open source software, to
+Added: discontinue the use of certain technology if re-engineering could not be accomplished on a timely basis, to pay monetary damages, to make
+Added: generally available the source code for our proprietary technology, or to waive certain intellectual property rights, any of which could
+Added: harm our business.
+Added: Responding to any infringement
+Added: or other enforcement claim, regardless of its validity, could harm our business, results of operations, and financial condition, by, among
+Added: other things:
+Added: ● resulting in time-consuming and costly litigation;
+Added: ● diverting management’s time and attention from developing
+Added: our business;
+Added: ● requiring us to pay monetary damages or enter into royalty
+Added: and licensing agreements that we would not normally find acceptable;
+Added: ● requiring us to redesign certain components of our software
+Added: using alternative non-infringing source technology or practices, which could require significant effort and expense;
+Added: ● disrupting our customer relationships if we are forced to
+Added: cease offering certain services;
+Added: ● requiring us to waive certain intellectual property rights
+Added: associated with our release of open source software, or contributions to third-party open source projects;
+Added: ● requiring us to disclose our software source code;
+Added: ● requiring us to satisfy indemnification obligations.
+Added: Our business depends on third-party network
+Added: and mobile infrastructure and on our ability to maintain and scale the technology underlying our offerings.
+Added: Our brand, reputation, and
+Added: ability to attract homebuyers and home sellers and provide our offerings depend on the reliable performance of third-party network and
+Added: mobile infrastructure.
+Added: As the number of homebuyers and home sellers, agents, and listings shared on our website and mobile application
+Added: and the extent and types of data grow, our need for additional network capacity and computing power will also grow.
+Added: Operating our underlying
+Added: technology systems is expensive and complex, and we could experience operational failures.
+Added: If we experience interruptions or failures
+Added: in these systems, whether due to system failures, computer viruses, physical or electronic break-ins, attacks on domain name servers or
+Added: other third parties on which we rely, or any other reason, the security and availability of our services and technologies could be affected.
+Added: Any such event could harm our reputation, result in a loss of consumers, customers and agents using our offerings, and cause us to incur
+Added: additional costs.
+Added: Our website is hosted at a single facility,
+Added: the failure of which would harm our business.
+Added: Our website is hosted at a
+Added: single facility in Phoenix, Arizona.
+Added: We do not currently have a back-up web hosting facility in a different geographic area.
+Added: facility experience outages or downtimes for any reason, including a natural disaster or some other event, such as human error, fire,
+Added: flood, power loss, telecommunications failure, physical or electronic break-ins, terrorist attacks, acts of war, and similar events, we
+Added: could suffer a significant interruption of our website and mobile application, which would harm our business.
+Added: In addition, our website
+Added: and mobile application could be interrupted even if this facility experiences temporary outages, which could also negatively affect our
+Added: services and harm our business.
+Added: Cybersecurity incidents could disrupt our
+Added: business operations, result in the loss of critical and confidential information, and harm our business.
+Added: Global cybersecurity threats
+Added: and incidents directed at us or our third-party service providers can range from uncoordinated individual attempts to gain unauthorized
+Added: access to information technology systems to sophisticated and targeted measures known as advanced persistent threats.
+Added: In the ordinary
+Added: course of our business, we and our third-party service providers collect and store sensitive data, including our proprietary business
+Added: information and intellectual property, and that of our customers, including personally identifiable information.
+Added: Additionally, we rely
+Added: increasingly on third-party providers to store and process data, and to communicate and work collaboratively.
+Added: The secure processing, maintenance,
+Added: and transmission of information are critical to our operations and we rely on the security procedures of these third-party providers.
+Added: Although we employ comprehensive measures designed to prevent, detect, address, and mitigate these threats (including access controls,
+Added: data encryption, vulnerability assessments, and maintenance of backup and protective systems), cybersecurity incidents, depending on their
+Added: nature and scope, could potentially result in the misappropriation, destruction, corruption, or unavailability of critical data and confidential
+Added: or proprietary information (our own or that of third parties, including personally identifiable information of our customers) and the
+Added: disruption of business operations.
+Added: Any such compromises to our security, or that of our third-party providers, could cause customers to
+Added: lose trust and confidence in us, and stop using our website and mobile application in their entirety.
+Added: In addition, we may incur significant
+Added: costs for remediation that may include liability for stolen assets or information, repair of system damage, and compensation to customers
+Added: and business partners.
+Added: We may also be subject to legal claims, government investigation, and additional state and federal statutory requirements.
+Added: Our software is highly complex and may contain
+Added: undetected errors.
+Added: The software and systems underlying
+Added: our technology and offerings are highly complex and may contain undetected errors or vulnerabilities, some of which may only be discovered
+Added: after their implementation.
+Added: Our development and testing processes may not be sufficient to ensure that we will not encounter technical
+Added: Any inefficiencies, errors, technical problems, or vulnerabilities discovered in our software and systems after release could
+Added: reduce the quality of our services or interfere with our agents’ and customers’ access to and use of our technology and offerings.
+Added: This could result in damage to our reputation, loss of revenue or liability for damages, any of which could harm our business.
+Added: Changes in privacy or consumer protection
+Added: laws could adversely affect our ability to attract customers and harm our business.
+Added: We collect information relating
+Added: to our customers as part of our business and marketing activities.
+Added: The collection and use of personal data is governed by privacy laws
+Added: and regulations of the United States and other jurisdictions.
+Added: Privacy regulations continue to evolve and, occasionally, may be inconsistent
+Added: from one jurisdiction to another.
+Added: Compliance with applicable privacy regulations may increase our operating costs or adversely affect
+Added: our ability to market our services and products and serve our customers.
+Added: In addition, non-compliance with applicable privacy regulations
+Added: by us, or a breach of security systems storing our data, may result in fines, payment of damages, or restrictions on our use or transfer
+Added: In addition, we are subject
+Added: to, and may become subject to additional, laws or regulations that restrict or prohibit use of emails, similar marketing or advertising
+Added: activities or other types of communication that we currently rely on.
+Added: Such laws and regulations currently include the CAN-SPAM Act of 2003
+Added: and similar laws adopted by a number of states to regulate unsolicited commercial emails;
+Added: Federal Trade Commission guidelines
+Added: that impose responsibilities on companies with respect to communications with consumers;
+Added: federal and state laws and regulations prohibiting
+Added: unfair or deceptive acts or practices;
+Added: and the Telephone Consumer Protection Act that limits certain uses of automatic dialing systems,
+Added: artificial or prerecorded voice messages and SMS text messages.
+Added: Any further restrictions under such laws that govern our marketing and
+Added: advertising activities could adversely affect the effectiveness of our marketing and advertising activities or other customer communications.
+Added: Furthermore, even if we can comply with existing or new laws and regulations, we may discontinue certain activities or communications
+Added: if we become concerned that our customers or potential customers deem them intrusive or they otherwise adversely affect our reputation.
+Added: If our marketing and advertising activities are restricted, our ability to attract customers could be adversely affected and harm our
+Added: If our promotional emails are not delivered
+Added: and accepted, or are routed by email providers less favorably than other emails, our business may be harmed.
+Added: We rely on targeted email campaigns
+Added: to generate customer interest in our products and services.
+Added: If email providers implement new or more restrictive email delivery policies
+Added: it may become more difficult to deliver emails to our customers.
+Added: For example, certain email providers categorize commercial email as “promotional,”
+Added: and direct such emails to a less readily-accessible section of a customer’s inbox.
+Added: If email providers materially limit or halt the
+Added: delivery of certain of our emails, or if we fail to deliver emails to customers in a manner compatible with email providers’, email
+Added: handling or authentication technologies, our ability to generate customer interest in our offerings using email may be restricted, which
+Added: could harm our business.
+Added: We rely on business data to make business
+Added: decisions and drive our machine-learning technology, and errors or inaccuracies in such data may adversely affect our business decisions
+Added: and the customer experience.
+Added: We regularly analyze business
+Added: data to evaluate growth trends, measure our performance, establish budgets, and make strategic decisions.
+Added: Much of this data is internally
+Added: generated and calculated and has not been independently verified.
+Added: While our business decisions are based on what we believe to be reasonable
+Added: calculations for the applicable period of measurement, there are inherent challenges in measuring and interpreting the data, and we cannot
+Added: be sure that the data, or the calculations using such data, are accurate.
+Added: Errors or inaccuracies in the data could result in poor business
+Added: decisions, resource allocation, or strategic initiatives.
+Added: For instance, if we overestimate traffic to our website and mobile application,
+Added: we may not invest an adequate amount of resources in attracting new customers.
+Added: If we make poor decisions based on erroneous or inaccurate
+Added: data, our business may be harmed.
+Added: We use our business data and
+Added: proprietary algorithms to inform our machine learning, such as in the calculation of our HomeGPT.
+Added: If customers disagree with us or
+Added: if our HomeGPT fails to accurately reflect market pricing such that we are unable to attract homebuyers or help our customers
+Added: sell their homes at satisfactory prices, or at all, customers may lose confidence in us, and our brand and business may be harmed.
+Added: We have integrated, and may continue to
+Added: integrate in the future, AI in certain tools and features available on our platform.
+Added: AI technology presents various operational,
+Added: compliance, and reputational risks and if any such risks were to materialize, our business and results of operations may be adversely
+Added: We have integrated
+Added: artificial intelligence (“AI”) technologies in many of our tools and features available on our website and mobile
+Added: application and in the tools that our agents use in their daily activities.
+Added: We may continue to integrate AI technologies in new
+Added: product or service offerings.
+Added: Notwithstanding the use of AI in our application and with certain agent activities, we’ve yet to
+Added: utilize AI within our financial reporting or internal control over financial reporting functions.
+Added: Given that AI is a rapidly
+Added: developing technology that is in its early stages of business use, it presents a number of operational, compliance and reputational
+Added: AI algorithms are currently known to sometimes produce unexpected results and behave in unpredictable ways (e.g.,
+Added: “hallucinatory behavior”) that can generate irrelevant, nonsensical, fictitious, deficient, offensive or factually
+Added: incorrect content and results, which, if incorporated into our platform, may result in reputational harm to us and our agents and be
+Added: damaging to our brand.
+Added: Additionally, content, analyses or recommendations that are based on AI might be found to be biased,
+Added: discriminatory or harmful.
+Added: Data sets from which Large Language Models learn are at risk of poisoning or manipulation by bad actors,
+Added: resulting in offensive or undesired output.
+Added: Similarly, the data set could contain copyrighted material resulting in infringing
+Added: AI output might present ethical concerns or violate current and future laws and regulations, including licensing laws and a
+Added: variety of federal and state fair lending laws and regulations such as the Fair Housing Act, the Equal Credit Opportunity Act, the
+Added: Home Mortgage Disclosure Act, and the prohibition against engaging in Unfair, Deceptive, or Abusive Acts or Practices pursuant to
+Added: the Dodd-Frank act.
+Added: We expect that there will continue
+Added: to be new laws or regulations concerning the use of AI technology, which might be burdensome for us to comply with and may limit our ability
+Added: to offer or enhance our existing tools and features or new offerings based on AI technology.
+Added: Further, the use of AI technology involves
+Added: complexities and requires specialized expertise.
+Added: We may not be able to attract and retain top talent to support our AI technology initiatives.
+Added: If any of the operational, compliance or reputational risks were to materialize, our business and results of operations may be adversely
+Added: We may be subject to risks associated with
+Added: artificial intelligence and machine learning technology.
+Added: Recent technological advances
+Added: in AI and machine learning technology may pose risks to us.
+Added: Our use of AI could give rise to legal or regulatory action, create liabilities,
+Added: or materially harm our business.
+Added: While we aim to develop and use AI and machine learning technology responsibly and attempt to mitigate
+Added: ethical and legal issues presented by its use, we may ultimately be unsuccessful in identifying or resolving issues before they arise.
+Added: Further, as the technology is rapidly evolving, costs and obligations could be imposed on us to comply with new regulations.
+Added: We also could be exposed to
+Added: the risks of machine learning technology if third-party service providers or any counterparties, whether or not known to us, also use
+Added: machine learning technology in their business activities.
+Added: We will not be in a position to control the use of such technology in third-party
+Added: products or services.
+Added: Use by third-party service providers could give rise to issues pertaining to data privacy, data protection, and
+Added: intellectual property considerations.
+Added: Increased data protection regulation may
+Added: result in increased complexities and risk in connection with the operation of our business and our products.
+Added: Our business is highly dependent
+Added: on information systems and technology.
+Added: The costs related to cyber or other security threats or disruptions may not be fully insured or
+Added: indemnified by other means.
+Added: Cybersecurity has become a priority for regulators in the U.S.
+Added: and around the world.
+Added: Recently, the SEC
+Added: adopted rules requiring public companies to disclose material cybersecurity incidents on Form 8-K and periodic disclosure of a registrant’s
+Added: cybersecurity risk management, strategy, and governance in annual reports.
+Added: The rules became effective beginning with annual reports for
+Added: fiscal years ending on or after December 15, 2023, and beginning with Form 8-Ks on December 18, 2023.
+Added: also particularly focused on cybersecurity, and we expect increased scrutiny of our policies and systems designed to manage our cybersecurity
+Added: risks and our related disclosures as a result.
+Added: We also expect to face increased costs to comply with the new SEC rules, including increased
+Added: costs for cybersecurity training and management.
+Added: The SEC has indicated in recent periods that one of its examination priorities for the
+Added: Division of Examinations is to continue to examine cybersecurity procedures and controls, including testing the implementation of these
+Added: procedures and controls.
+Added: There may be substantial financial
+Added: penalties or fines for breach of privacy laws (which may include insufficient security for our personal or other sensitive information).
+Added: Non-compliance with any applicable privacy or data security laws represents a serious risk to our business.
+Added: Some jurisdictions have also
+Added: enacted laws requiring companies to notify individuals of data security breaches involving certain types of personal information.
+Added: in security could potentially jeopardize our or our stockholders’ or counterparties’ confidential or other information processed
+Added: and stored in, or transmitted through, our computer systems and networks (or those of our third-party vendors), or otherwise cause interruptions
+Added: or malfunctions in our or our stockholders’ or our counterparties’ or third parties’ operations, which could result
+Added: in significant losses, increased costs, disruption of our business, liability to our stockholders and other counterparties, fines or penalties,
+Added: litigation, regulatory intervention or reputational damage, which could also lead to loss of stockholders.
+Added: Finally, there has been significant
+Added: evolution and developments in the use of AI technologies.
+Added: We cannot fully determine the impact or cybersecurity risk of such evolving
+Added: technology to our business at this time.
+Added: If we do not respond to technological innovations
+Added: or changes or upgrade our technology systems, our growth prospects and results of operations could be adversely affected.
+Added: To remain competitive, we must
+Added: continue to enhance and improve the functionality, features and security of our technology infrastructure.
+Added: Infrastructure upgrades may
+Added: require significant capital investment outside of the normal course of business.
+Added: In the future, we will likely need to improve and upgrade
+Added: our technology, database systems and network infrastructure to allow our business to grow in both size and scope.
+Added: Without such improvements,
+Added: our operations might suffer from unanticipated system disruptions, slow performance or unreliable service levels, any of which could negatively
+Added: affect our ability to provide rapid customer service.
+Added: We may face significant delays in introducing new services or developing new technologies.
+Added: Moreover, if we do not keep pace with the rapid innovations and changes taking place in information technology in our industry, we could
+Added: be at a competitive disadvantage.
+Added: The proliferation of freely available information on the Internet, including advancements in areas such
+Added: as AI, for example, has substantially increased the accessibility and transparency of information relating to residential real estate
+Added: listings and transactions, which could change the way residential real estate transactions are conducted.
+Added: Further, the rapid dissemination
+Added: and increasing transparency of information, particularly for public companies, increases the risks to our business that could result from
+Added: negative media or announcements about ethics lapses, improper behavior or other operational problems, which could lead clients to terminate
+Added: or reduce their relationships with us.
+Added: If competitors introduce new products and services using new technologies, our proprietary technology
+Added: and systems may become less competitive, and our business may be harmed.
+Added: In addition, the expansion and improvement of our systems and
+Added: infrastructure may require us to commit substantial financial, operational and technical resources, with no assurance that our business
+Added: will improve.
+Added: If we fail to effectively manage the growth
+Added: of our operations, technology systems, and infrastructure to service customers and agents, our business could be harmed.
+Added: We have experienced rapid and
+Added: significant growth in recent years that has placed, and may continue to place, significant demands on our management and our operational
+Added: and financial infrastructure.
+Added: For example, our employees and contractors increases.
+Added: As we continue to grow, our success will depend on
+Added: our ability to expand, maintain, and improve technology that supports our business operations, as well as our financial and management
+Added: information systems, disclosure controls and procedures, internal controls over financial reporting, and to maintain effective cost controls.
+Added: This requires us to commit substantial financial, operational and technical resources.
+Added: Our ability to manage these efforts could be affected
+Added: by many factors, including a lack of adequate staffing with the requisite expertise and training.
+Added: If our operational technology is insufficient
+Added: to reliably service our customers and agents, then the number of visitors to our website and mobile application could decrease, agents
+Added: may not desire to work for us, our customer service and transaction volume could suffer, and our costs could increase.
+Added: In addition, our
+Added: reputation may be negatively affected.
+Added: Any of these events could harm our business.
+Added: We depend on our senior management team
+Added: to grow and operate our business, and if we are unable to hire, retain, manage, and motivate our key personnel, or if our new personnel
+Added: do not perform as we anticipate, our business may be harmed.
+Added: Our future success depends
+Added: on our continued ability to identify, hire, develop, manage, motivate, and retain qualified personnel, particularly those who have specialized
+Added: skills and experience in technology fields and the residential brokerage industry.
+Added: Further, we may not be able to retain the services
+Added: of our key employees or other members of senior management in the future.
+Added: In particular, we are highly dependent on Bill Qin, our Chief
+Added: Executive Officer, who is critical to our business, consumer-focused mission, and strategic direction.
+Added: We do not have employment agreements
+Added: other than offer letters with any employee, including our senior management team, and we do not maintain key person life insurance for
+Added: any employee.
+Added: Any changes in our senior management team may be disruptive to our business.
+Added: If we fail to retain or effectively replace
+Added: members of our senior management team, or if our senior management team fails to work together effectively and to execute our plans and
+Added: strategies, our business could be harmed.
+Added: Our growth strategy also depends
+Added: on our ability to expand our organization by attracting and retaining high-quality personnel, particularly agents and experienced technical
+Added: Identifying, recruiting, training, integrating, managing, and motivating talented individuals will require significant time,
+Added: expense, and attention.
+Added: Competition for talent is intense, particularly in many major markets we serve.
+Added: In particular, hiring for technical
+Added: personnel is highly competitive in Irvine, California, where substantially all of our technical team is located.
+Added: If we are unable to effectively
+Added: attract and retain qualified personnel, our business could be harmed.
+Added: We depend heavily on the leadership, industry
+Added: relationships and strategic vision of our Chief Executive Officer and other key personnel, and the loss of any of these individuals could
+Added: disrupt our operations and harm our future prospects.
+Added: Our success to date has been
+Added: largely attributable to the efforts and expertise of our Chief Executive Officer, Zhen “Bill” Qin, who founded the Company,
+Added: holds approximately 45.85% of our voting securities and plays a central role in developing our artificial-intelligence platform, managing
+Added: our Cash Offer program, and cultivating relationships with customers, investors and third-party service providers.
+Added: We also rely on a limited
+Added: number of highly skilled employees and independent contractor agents with specialized knowledge of real estate transactions and technology
+Added: The loss of Mr.
+Added: Qin, or of any other key personnel, could result in the loss of industry know-how, strategic relationships
+Added: and institutional knowledge that would be difficult and time-consuming to replace.
+Added: Competition for qualified executives, product engineers,
+Added: data scientists and licensed real estate professionals is intense, and we may be unable to attract and retain suitable replacements on
+Added: satisfactory terms.
+Added: If we are unable to retain our existing leadership team and other critical personnel, or fail to recruit additional
+Added: talent as our business scales, our growth strategy, operational execution and financial results could be materially and adversely affected.
+Added: Our dedication to our values and the customer
+Added: experience may negatively influence our short-term financial results.
+Added: We have taken, and may continue
+Added: to take, actions that we believe are in the best interests of customers and the long-term interests of our business, even if those actions
+Added: do not necessarily maximize short-term financial results.
+Added: We may need to raise additional capital
+Added: to grow our business and satisfy our anticipated future liquidity needs, and we may not be able to raise it on terms acceptable to us,
+Added: Growing and operating our business
+Added: will require significant cash outlays, liquidity reserves and capital expenditures and commitments to respond to business challenges,
+Added: including developing or enhancing new or existing services and technologies, and expanding our operating infrastructure.
+Added: If cash on hand, cash generated from operations, and our existing capital
+Added: resources are not sufficient to meet our cash and liquidity needs, we may need to seek additional capital, potentially through debt or
+Added: equity financings.
+Added: We may not be able to raise needed cash on terms acceptable to us, or at all.
+Added: Such financings may be on terms that
+Added: are dilutive or potentially dilutive to our stockholders, and the prices at which new investors would be willing to purchase our securities
+Added: may be lower than the then-current market price per share of our common stock.
+Added: The holders of new securities may also have rights, preferences,
+Added: or privileges that are senior to those of existing stockholders.
+Added: If new financing sources are required, but are insufficient or unavailable,
+Added: we may need to modify our growth and operating plans and business strategies based on available funding, if any, which would harm our
+Added: ability to grow our business.
+Added: We intend to evaluate acquisitions or investments
+Added: in third-party technologies and businesses, but we may not realize the anticipated benefits from, and may have to pay substantial costs
+Added: related to, any acquisitions, mergers, joint ventures, or investments that we undertake.
+Added: As part of our business strategy,
+Added: we evaluate acquisitions of, or investments in, a wide array of potential strategic opportunities, including third-party technologies
+Added: and businesses.
+Added: We may be unable to identify suitable acquisition candidates in the future or to make these acquisitions on a commercially
+Added: reasonable basis, or at all.
+Added: Any transactions that we enter into could be material to our financial condition and results of operations.
+Added: Such acquisitions may not result in the intended benefits to our business, and we may not successfully evaluate or utilize the acquired
+Added: technology, offerings, or personnel, or accurately forecast the financial effect of an acquisition transaction.
+Added: The process of integrating
+Added: an acquired company, business, technology, or personnel into our own company is subject to various risks and challenges, including:
+Added: ● diverting management time and focus from operating our business
+Added: to acquisition integration;
+Added: ● disrupting our respective ongoing business operations;
+Added: ● customer and industry acceptance of the acquired company’s
+Added: ● our ability to implement or remediate the controls, procedures,
+Added: and policies of the acquired company;
+Added: ● retaining and integrating acquired employees;
+Added: ● failing to maintain important business relationships and contracts;
+Added: ● liability for activities of the acquired company before the
+Added: ● litigation or other claims arising in connection with the
+Added: acquired company;
+Added: ● impairment charges associated with goodwill and other acquired
+Added: intangible assets;
+Added: ● other unforeseen operating difficulties and expenditures.
+Added: Our failure to address these
+Added: risks or other problems we encounter with our future acquisitions and investments could cause us to not realize the anticipated benefits
+Added: of such acquisitions or investments, incur unanticipated liabilities, and harm our business.
+Added: We will incur increased costs as a result
+Added: of operating as a public company and our management will be required to devote substantial time to new compliance initiatives.
+Added: The Company is a reporting
+Added: company under section 15(d) of the Exchange Act and therefore the Company is subject to the Sarbanes- Oxley Act of 2002.
+Added: As a public company,
+Added: particularly after we are no longer an emerging growth company, we will incur significant legal, accounting, and other expenses that we
+Added: did not incur as a private company.
+Added: In addition, the Sarbanes-Oxley Act, and rules subsequently implemented by the SEC and Nasdaq have
+Added: imposed various requirements on public companies, including establishing and maintaining effective disclosure and financial controls and
+Added: corporate governance practices.
+Added: Our management and other personnel have limited experience operating a public company, which may result
+Added: in operational inefficiencies or errors, or a failure to improve or maintain effective internal control over financial reporting and disclosure
+Added: controls and procedures necessary to ensure timely and accurate reporting of operational and financial results.
+Added: We may need to hire additional
+Added: personnel, and our existing management team will need to devote a substantial amount of time to these compliance initiatives.
+Added: these rules and regulations will increase our legal and financial compliance costs and will make some activities more time-consuming and
+Added: Pursuant to Section 404
+Added: of the Sarbanes-Oxley Act, we will be required to furnish a report by our management on our internal control over financial reporting,
+Added: including an attestation report on internal control over financial reporting issued by our independent registered public accounting firm.
+Added: However, while we remain an emerging growth company, we will not be required to include an attestation report on internal control over
+Added: financial reporting issued by our independent registered public accounting firm.
+Added: To achieve compliance with Section 404 within the
+Added: prescribed period, we will be engaged in a process to document and evaluate our internal control over financial reporting, which is both
+Added: costly and challenging.
+Added: In this regard, we will need to continue to dedicate internal resources, potentially engage outside consultants,
+Added: and adopt a detailed work plan to assess and document the adequacy of internal control over financial reporting, continue steps to improve
+Added: control processes as appropriate, validate through testing that controls are functioning as documented, and implement a continuous reporting
+Added: and improvement process for internal control over financial reporting.
+Added: Despite our efforts, there is a risk that neither we nor our independent
+Added: registered public accounting firm will be able to conclude within the prescribed timeframe that our internal control over financial reporting
+Added: is effective as required by Section 404.
+Added: This could result in an adverse reaction in the financial markets due to a loss of confidence
+Added: in the reliability of our consolidated financial statements.
+Added: In addition, changing laws,
+Added: regulations, and standards relating to corporate governance and public disclosure are creating uncertainty for public companies, increasing
+Added: legal and financial compliance costs, and making some activities more time consuming.
+Added: These laws, regulations and standards are subject
+Added: to varying interpretations, in many cases due to their lack of specificity and, as a result, their application in practice may evolve
+Added: over time as new guidance is provided by regulatory and governing bodies.
+Added: This could result in continuing uncertainty regarding compliance
+Added: matters and higher costs necessitated by ongoing revisions to disclosure and governance practices.
+Added: We intend to invest resources to comply
+Added: with evolving laws, regulations, and standards, and this investment may result in increased general and administrative expenses and divert
+Added: management’s time and attention from revenue-generating activities to compliance activities.
+Added: If our efforts to comply with new laws,
+Added: regulations and standards differ from the activities intended by regulatory or governing bodies due to ambiguities related to their application
+Added: and practice, regulatory authorities may initiate legal proceedings against us and our business may be harmed.
+Added: We also expect that being a
+Added: public company and complying with applicable rules and regulations will make it more expensive for us to obtain director and officer liability
+Added: insurance, and we may be required to incur substantially higher costs to obtain and maintain the same or similar coverage.
+Added: These factors
+Added: could also make it more difficult for us to attract and retain qualified executive officers and members of our Board.
+Added: Changes in applicable tax laws and regulations
+Added: could adversely affect our business.
+Added: The tax treatment of our company
+Added: is subject to changes in tax laws or regulations, tax treaties, or positions by the relevant authority regarding the application, administration,
+Added: or interpretation of these tax laws and regulations.
+Added: These factors, together with the ambiguity of tax laws and regulations, the subjectivity
+Added: of factual interpretations, and uncertainties regarding the geographic mix of earnings in any period, can affect our estimates of our
+Added: effective tax rate and income tax assets and liabilities, result in changes in our estimates and accruals, and have a material adverse
+Added: effect on our business results, cash flows, or financial condition.
+Added: We are unable to predict what tax reforms may be proposed or enacted
+Added: in the future or what effect such changes would have on our business, but such changes could potentially result in higher tax expense
+Added: and payments, along with increasing the complexity, burden, and cost of compliance.
+Added: Catastrophic events may disrupt our business.
+Added: Natural disasters or other
+Added: catastrophic events may damage or disrupt our operations, local and regional real estate markets, or the U.S.
+Added: economy, and thus could
+Added: harm our business.
+Added: Our headquarters is located in Irvine, California, an earthquake-prone area.
+Added: A natural disaster or catastrophic event
+Added: in Irvine California could interrupt our engineering and financial functions and impair access to internal systems, documents, and equipment
+Added: critical to the operation of our business.
+Added: Many of the major markets we serve, such as the San Francisco Bay Area and Southern California,
+Added: are also located in earthquake zones and are susceptible to natural disasters.
+Added: Additionally, other significant natural disasters or catastrophic
+Added: events in any of the major markets we serve could harm our business.
+Added: As we grow, the need for business
+Added: continuity planning and disaster recovery plans will become increasingly important.
+Added: If we are unable to develop adequate plans to ensure
+Added: that our business functions continue to operate during and after a disaster, and successfully execute on those plans in the event of a
+Added: disaster or emergency, our business could be harmed.
Compared sentence by sentence after normalising whitespace, quotation marks, case and digits, so re-formatting and restated figures do not read as changed language. Wording changes appear as one removal and one addition. The current filing and the prior one are authoritative.