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and its subsidiaries and any predecessor companies of Brinker International, Inc.
−Removed: We own, develop, operate and franchise the Chili’s ® Grill & Bar (“Chili’s”) and Maggiano’s Little Italy ® (“Maggiano’s”) restaurant brands, as well as certain virtual brands including It’s Just Wings ® and Maggiano’s Italian Classics ® .
+Added: We own, develop, operate and franchise the Chili’s ® Grill & Bar (“Chili’s”) and Maggiano’s Little Italy ® (“Maggiano’s”) restaurant brands, as well as a virtual brand, It’s Just Wings ® .
The Company was organized under the laws of the State of Delaware in September 1983 to succeed to the business operated by Chili’s, Inc., a Texas corporation, which was organized in August 1977.
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Chili’s is a recognized leader in the casual dining industry and the flagship brand of Dallas-based Brinker International, Inc.
−Removed: Chili’s has been operating restaurants for over 47 years and enjoys a global presence with restaurants in the United States, 28 countries and two United States territories.
−Removed: Whether domestic or international, Company-owned or franchised, Chili’s is dedicated to delivering fresh and high-quality food with value-centric offerings such as 3 for Me, as well as dining experiences that make guests feel special.
−Removed: Historically, the menu featured bold, kicked-up American favorites and Chili’s has built a reputation for big mouth burgers, full-on sizzling fajitas, baby back ribs and hand-shaken margaritas.
−Removed: In recent years, our culinary innovations have focused on these core food offerings.
−Removed: We believe our shift in focusing on a few core equities on our menu, our fun laid-back Chilihead culture, and our strong hospitality standards that prioritize making our guests feel special have allowed Chili’s to differentiate its high-quality food and service from other casual dining restaurants.
−Removed: In addition, Chili’s has focused on a seamless digital experience as our guests’ preferences and expectations around dining convenience have evolved in recent years.
−Removed: Investments in our technology and off-premise options have enabled us to provide a faster, more convenient dine-in experience and to offer more To-Go and delivery options for our guests.
−Removed: Our To-Go menu is now available through the Chili’s mobile app, chilis.com, our delivery partners DoorDash, Uber Eats and Grubhub, Google Food Ordering or by calling the restaurant directly.
−Removed: In dining rooms, we use tabletop devices to engage our guests at the table.
−Removed: These devices provide functionality for guests to pay at the table, order or re-order, engage in digital entertainment, provide guest feedback and interact with our My Chili’s Rewards program.
−Removed: Our My Chili’s Rewards ® program offers free chips and salsa or a non-alcoholic beverage to members based on their visit frequency.
−Removed: We customize offerings for our guests based on their purchase behavior.
+Added: Chili’s has been operating restaurants for over 48 years and enjoys a global presence with restaurants in the United States, 29 other countries and two United States territories.
+Added: Whether domestic or international, or franchised, Chili’s is dedicated to delivering delicious and craveable food with value-centric offerings such as “3 for Me” starting at only $10.99, as well as dining experiences in a vibrant atmosphere that make guests feel special.
+Added: Our menu features bold, Southwest inspired American favorites and Chili’s has built a reputation for big mouth burgers, full-on sizzling fajitas, crispy Chicken Crispers ® and hand-shaken margaritas.
+Added: As part of our new strategy, we’re improving and innovating on these four core food and drink offerings.
+Added: We believe our shift in focusing on four core equities, simplifying our menu, being intentional about our fun laid-back Chilihead culture, and maintaining our strong hospitality standards allow Chili’s to differentiate its high-quality food and service from other casual dining restaurants.
In fiscal 2023, entrée selections at our Company-owned restaurants ranged in menu price from $8.29 to $23.17.
Our average annual net sales per Company-owned Chili’s restaurant during fiscal 2023 was $3.4 million, and the average revenue per meal, including alcoholic beverages, was approximately $18.76 per guest.
−Removed: Food and non-alcoholic beverage sales accounted for 89.8% and 90.7% of Chili’s Company sales in fiscal 2022 and 2021, respectively, with alcoholic beverage sales accounting for the remainder.
+Added: Food and non-alcoholic beverage sales accounted for 89.3% of Chili’s Company sales in fiscal 2023 with alcoholic beverage sales accounting for the remainder.
Maggiano’s Little Italy
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Sales from events at our banquet facilities made up 14.5% and 12.5% of Maggiano’s Company sales in fiscal 2023 and 2022, respectively.
−Removed: Food and non-alcoholic beverage sales accounted for 87.0% and 89.2% of Maggiano’s Company sales for fiscal 2022 and fiscal 2021, respectively, with alcoholic beverage sales accounting for the remainder.
+Added: Food and non-alcoholic beverage sales accounted for 87.6% of Maggiano’s Company sales for fiscal 2023 with alcoholic beverage sales accounting for the remainder.
Virtual Brands
−Removed: We have invested in virtual brands, restaurant-like menu offerings that are only available for purchase digitally, to drive restaurant traffic and sales growth.
−Removed: Our virtual brands have enabled us to capitalize on the growth in off-premise dining and to leverage excess kitchen capacity in our existing restaurant infrastructure, while adding minimal complexity in our restaurants’ kitchens.
−Removed: It’s Just Wings, launched on June 23, 2020, and is a no-frills offering that consists of chicken wings available in a variety of different sauces and rubs, curly fries, ranch dressing and hand pies for a value price.
−Removed: Maggiano’s Italian Classics offers a select group of items inspired by the menu at Maggiano’s Little Italy, including several appetizers, salads, pastas, entrées and hand pies.
−Removed: These brands are available for purchase through our third-party service providers including DoorDash, Google Food Ordering, Uber Eats, as well as the brand specific websites, itsjustwings.com and maggianosclassics.com.
+Added: Our virtual brand, It’s Just Wings, provides restaurant-like menu offerings that are only available for purchase digitally.
+Added: It’s Just Wings primarily offers chicken wings available with a variety of different sauces and rubs.
+Added: It’s Just Wings is available for purchase through our third-party service providers and a brand specific website, itsjustwings.com.
+Added: Maggiano’s Italian Classics, which offered a select group of items inspired by the menu at Maggiano’s Little Italy, was phased out by the end of fiscal 2023 so we can focus on the Chili’s strategies discussed below.
The operating results for virtual brands are included in the results of our Chili’s and Maggiano’s brands, based on the restaurants that prepared and processed the food orders.
Business Strategy
−Removed: We are committed to strategies and a Company culture that we believe will improve guest traffic, grow sales and profits, and engage team members.
−Removed: Our strategies and culture are intended to differentiate our brands from the competition and to focus on the guest experience.
−Removed: We are effectively and efficiently managing our restaurants to establish a lasting presence for our brands in key markets around the world.
−Removed: Our primary strategy is to make our guests feel special through great food and quality service so that they return to our restaurants.
−Removed: We differentiate Chili’s from our competitors with a flexible platform of value offerings at both lunch and dinner and are committed to offering consistent, quality products at a price point that is compelling to our guests.
−Removed: We discontinued the 3 for $10.99 platform and replaced it with 3 for Me, a flexible value bundle providing guests an unbeatable everyday value, while allowing us to be more flexible in terms of pricing, in light of the inflationary challenges.
−Removed: Guests can order customized meals inclusive of a non-alcoholic drink, appetizer and entrée starting at just $10.99.
−Removed: The bundle can be augmented with a premium appetizer, dessert, or alcoholic beverage, each for just $2.49 extra.
−Removed: Additionally, we have continued our Margarita of the Month promotion that features a premium-liquor margarita every month at an every-day value price.
−Removed: Most of our value propositions are available for guests to enjoy in our dining rooms or off-premise.
−Removed: We have also invested in our technology and off-premise options as more guests are opting for To-Go and delivery.
−Removed: From the beginning of fiscal 2020 to the end of fiscal 2022, Chili’s off-premise business has grown by 51%.
−Removed: Chili’s partnership with DoorDash was instrumental in offering our guests continued service during the COVID-19 pandemic.
−Removed: During fiscal 2022, we expanded partnerships with third-party delivery companies, and by the end of the year Chili’s, Maggiano’s, and It’s Just Wings brands were available on DoorDash, Uber Eats, and Grubhub.
−Removed: Orders to these third-party delivery companies are sent directly into our point-of-sale system, creating efficiencies and a system that allows us to better serve our guests.
−Removed: In addition, Maggiano’s Italian Classics is now available to order through DoorDash and Uber Eats at over 800 Chili’s restaurants.
−Removed: We believe that guests will continue to prefer more convenience and off-premise options.
−Removed: We plan to continue investments in our technology systems to support our To-Go and delivery capabilities.
+Added: We are committed to strategies and a Company culture that we believe will grow sales, increase profits, bring back guests and engage team members.
+Added: Our strategies and culture are intended to strengthen our position in casual dining and grow our core business over time.
+Added: Our strategy is to make everyone feel special through a fun atmosphere, delicious food and drinks and our Chili’s hospitality.
+Added: We are making work at Chili’s easier, more fun and more rewarding for our team members so that they are more engaged and provide a better experience for our guests.
+Added: One way we have done this is by eliminating tasks that were unnecessary and did not add value to our guests.
+Added: We have also simplified our menu to focus on core equities we believe can help grow sales—burgers, fajitas, Chicken Crispers, and margaritas, as well as other classic favorites.
+Added: Our team members can make our core menu items better and more consistently because we have fewer menu items that need to be perfected.
+Added: We are improving our hospitality by scheduling more team members per shift to serve our guests and by improving systems and technology that can help with our order accuracy and guest experience.
+Added: Another priority is having clean and well-maintained restaurants that provide an inviting atmosphere for team members to work and guests to dine.
+Added: We have a flexible platform of value offerings at both lunch and dinner that we believe is compelling to our guests.
+Added: Our “3 for Me” platform allows guests to enjoy a non-alcoholic drink, an appetizer and certain entrées starting at just $10.99.
+Added: In fiscal 2023, we returned to advertising on television with a campaign that highlighted this incredible value and we believe our value offerings will continue to be an important traffic driver in the current economic circumstances.
+Added: We have increased menu pricing in other areas in light of the inflationary challenges and we have also improved menu offerings and merchandising to incentivize our guests to purchase higher priced items.
+Added: In addition, Chili’s has focused on a seamless digital experience as our guests’ preferences and expectations around dining convenience have evolved in recent years.
+Added: Investments in our technology and off-premise options have enabled us to provide a faster, more convenient dine-in experience and to offer more To-Go and delivery options for our guests.
+Added: Our To-Go menu is available through the Chili’s mobile app, chilis.com, our delivery partners DoorDash, Uber Eats and Grubhub, Google Food Ordering or by calling the restaurant directly.
+Added: In dining rooms, we use tabletop devices with functionality for guests to pay at the table, provide guest feedback and interact with our My Chili’s Rewards ® program.
+Added: Our My Chili’s Rewards loyalty program offers free chips and salsa or a non-alcoholic beverage to members based on their visit frequency and allows us to communicate and advertise to our guests through email and text.
+Added: Our servers use handheld tablets to place orders for our guests, increasing the efficiency of our team members and allowing orders to reach our kitchen quicker for better service to our guests.
+Added: Maggiano’s Little Italy
+Added: At Maggiano’s, we are focused making our guests feel special.
+Added: This warm and generous hospitality creates an environment where guests come together to celebrate birthdays, weddings and many more special occasions.
+Added: While our dining rooms support the majority of our business, we have focused on increasing our carry-out and delivery business in recent years, including through partnerships with delivery service providers that have made our restaurants more accessible to guests and helped create an additional significant revenue channel.
+Added: Our restaurants also have banquet rooms to host large party events and we have a begun to renovate these banquet rooms in certain restaurants to provide a better experience for this profitable revenue channel, particularly during the holiday season in the second and third quarters of the fiscal year.
Company Development
−Removed: During fiscal 2022, we continued the expansion of our restaurant brands domestically through new Company-owned restaurants in strategically desirable markets.
−Removed: We concentrate on the development of certain identified markets that are most likely to improve our competitive position and achieve the desired level of marketing potential, profitability and return on invested capital.
−Removed: Our domestic expansion efforts focus not only on major metropolitan areas in the United States but also on smaller market areas and partnerships with franchisees to enter non-traditional locations (such as airports and universities) that can adequately support our restaurant brands.
+Added: During fiscal 2023, we continued to develop our restaurant brands domestically through the opening of new Company-owned restaurants in strategically desirable markets.
+Added: We concentrate on the development within certain identified markets that we believe are most likely to improve our competitive position and achieve the desired level of market share potential, profitability and return on invested capital.
+Added: Our domestic expansion efforts focus not only on major metropolitan areas in the United States but also on smaller market areas and partnerships with franchisees to enter non-traditional locations (such as airports) that can adequately support our restaurant brands.
For smaller market areas, we have developed a smaller Chili’s building prototype that allows us to expand into these markets and serve our guests while maintaining a focus on profitability and return on invested capital.
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• Supply and demand trends, such as proposed infrastructure improvements, new developments and existing and potential competition.
−Removed: The specific rate at which we are able to open new restaurants is determined, in part, by our success in locating satisfactory sites, negotiating acceptable lease or purchase terms, securing appropriate local governmental permits and approvals, and by our capacity to supervise construction and team member recruitment and training.
−Removed: The temporary shutdown of development activities during the COVID-19 pandemic negatively impacted the 2022 opening count.
−Removed: However, in fiscal 2023, we will resume development activities at a higher scale.
+Added: The specific rate at which we are able to open new restaurants is determined, in part, by our success in locating satisfactory sites, negotiating acceptable lease or purchase terms, securing appropriate local governmental permits and approvals, our capacity to supervise construction and recruit and train team members.
The following table illustrates the Company-owned restaurants opened during fiscal 2023 and the projected openings for fiscal 2024.
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Chili’s domestic 1 —
−Removed: We periodically re-evaluate Company-owned restaurant sites to monitor that their attributes have not deteriorated below our minimum standards.
−Removed: In the event site deterioration occurs, each brand makes a concerted effort to improve the restaurant’s performance by providing physical, operating, and marketing enhancements unique to each restaurant’s situation.
+Added: We periodically evaluate the financial performance of Company-owned restaurants to assess whether performance has fallen below our minimum standards.
+Added: In the event that a restaurant’s financial performance falls below expectations, each brand makes a concerted effort to improve the restaurant’s performance by providing physical, operating, and marketing enhancements unique to each restaurant’s situation.
In some cases, the brand considers relocation to a proximate, more desirable site, or evaluates closing the restaurant if the brand’s measurement criteria, such as cash flow and area demographic trends, do not support relocation.
−Removed: During fiscal 2022, excluding temporary closures, we permanently closed six Company-owned Chili’s restaurants that were performing below our standards and were near or at the expiration of their lease terms.
+Added: During fiscal 2023, excluding temporary closures, we permanently closed 16 Company-owned Chili’s, including one relocation closure and two Company-owned Maggiano’s restaurants that were performing below our standards and were near or at the expiration of their lease terms.
Our strategic plan is targeted to support our long-term growth objectives, with a focus on continued development of those restaurant locations that have the greatest return potential for the Company and our shareholders.
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The following table illustrates the franchise-operated restaurants opened during fiscal 2023 and the projected openings for fiscal 2024.
−Removed: The fiscal 2023 projected openings remain subject to change based on the extent and duration of the COVID-19 pandemic:
+Added: The fiscal 2024 projected openings remain subject to change.
Fiscal 2023 Fiscal 2024
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As of June 28, 2023, we have 18 active development arrangements.
−Removed: During fiscal 2022, we opened 12 new locations, and entered into two new arrangements, both with existing franchise partners.
+Added: During fiscal 2023, we opened 18 new locations, and entered into three new arrangements, both with existing and new franchise partners.
We plan to strategically pursue expansion of Chili’s internationally in areas where we see the most growth opportunities.
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In fiscal 2022, we purchased 68 Chili’s restaurants from three former franchisees located in the Mid-Atlantic, Great Lakes and Northwest regions of the United States.
−Removed: We believe these acquisitions represent an opportunity to create value for our shareholders and to generate additional earnings and cash flow growth.
+Added: believe these acquisitions represent an opportunity to create value for our shareholders and to generate additional earnings and cash flow growth.
We remain committed to supporting the growth of our existing franchisees.
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We believe these strategic, brand-focused teams foster the identities of the individual and uniquely positioned brands.
−Removed: To maximize efficiencies, brands continue to utilize common and shared infrastructure, including, among other services, accounting, information technology, purchasing, guest relations, legal, and restaurant development.
+Added: To maximize efficiencies, brands continue to utilize common and shared infrastructure, including, among other services, accounting, information technology, supply chain, guest relations, legal, and restaurant development.
At the restaurant level, management structure varies by brand.
−Removed: A typical restaurant is led by a management team including a general managing partner, two additional managers and certified shift leaders and for Maggiano’s, an executive chef partner with an additional two to three chefs.
−Removed: The level of restaurant supervision depends upon the operating complexity and sales volume of individual locations.
+Added: A typical restaurant is led by a management team including a general manager and two to three additional managers;
+Added: and for Maggiano’s, an executive chef partner with an additional two to three chefs.
+Added: Each restaurant is overseen by a Director of Operations/Areas Director and Vice President of Operations/Regional Director, collectively “Regional Management”, who directly or indirectly report to our Chief Operating Officer/Chief Concept Officer.
+Added: The level of restaurant supervision depends upon the operating complexity and traffic of individual locations.
We believe there is a high correlation between the quality of restaurant management and the long-term success of a brand.
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These programs, coupled with a general management philosophy emphasizing quality of life, have enabled us to attract and retain key team members.
−Removed: We strive to ensure consistent quality standards in our brands through the issuance of operational manuals covering all elements of operations and food and beverage manuals, which provide guidance for preparation of brand-formulated recipes.
−Removed: Routine restaurant visits by all levels of management from our President and CEO and Chili’s Leadership Team to our Vice Presidents of Operations and Directors of Operations enforce strict adherence to our overall brand standards and operating procedures and also create an opportunity to capture and act on feedback so we continue to improve.
+Added: We strive to provide consistent quality standards in our brands through the issuance of operational manuals covering all elements of operations and food and beverage manuals, which provide guidance for preparation of brand-formulated recipes.
+Added: Routine restaurant visits by Regional Management and brand and executive leadership enforce strict adherence to our overall brand standards and operating procedures and also create an opportunity to capture and act on feedback so we continue to improve.
Each brand is responsible for maintaining their operational training program.
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All essential products are available from pre-qualified distributors to be delivered to our restaurant brands.
−Removed: Although we have not experienced significant supply chain disruptions since the COVID-19 pandemic, we have experienced limited product shortages in our supply chain.
+Added: Although we have not experienced significant supply chain disruptions given recent market conditions, we have experienced limited product shortages in our supply chain.
Additionally, as a purchaser of a variety of food products, we require our suppliers to adhere to our supplier code of conduct, which sets forth our expectation of business integrity, food safety and food ingredients, animal welfare and sustainability.
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Chili’s primary focus for developing menu innovation and targeting our digital advertising and loyalty program direct promotions are the Generation X and Millennial families who desire quality food, good value and a service experience that allows them to connect with family and friends.
−Removed: These young families represent a significant percentage of our guest base today and, we believe, will only grow in importance in the years ahead.
+Added: These young families represent a significant
+Added: percentage of our guest base today and, we believe, will only grow in importance in the years ahead.
We rely on digital marketing, direct marketing, social media and word of mouth to advertise.
−Removed: During the COVID-19 pandemic, our off-premise sales increased, and we have shifted our advertising spend to focus on these sales channels accordingly.
+Added: In fiscal 2023, we returned to advertising on television with a campaign that highlighted our “3 for Me” value offering.
Our domestic Chili’s franchise agreements generally require advertising contributions to us by the franchisees.
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Moreover, factors such as inclement weather conditions, natural disasters, and timing of holidays tend to impact this seasonality by region.
+Added: Sustainability
+Added: Building sustainable value for all of our stakeholders has always been a key part of our business strategy.
+Added: Our ability to sustainably deliver profits to shareholders is built on a foundation of investing in and caring for all of our team members, safely serving great quality food to our guests and acting responsibly in all that we do.
+Added: Our Board’s Governance and Nominating Committee oversees and provides input on the sustainability strategic framework, goals and initiatives, as well as reviews ESG metrics and results.
+Added: For more information, please review our Sustainability report on our Sustainability page on our website at www.brinker.com .
+Added: The contents of the Sustainability report and our website are not incorporated by reference into this Form 10-K.
Human Capital Management
−Removed: Our employee base, as of June 29, 2022, consisted of 62,025 team members.
−Removed: These included 556 restaurant support center team members and 4,920 restaurant managers and above restaurant leaders, with the remainder being hourly team members.
+Added: Our employee base as of June 28, 2023, consisted of 64,323 team members, including 538 restaurant support center team members, 5,070 restaurant management team members, with the remainder being hourly team members.
Of our hourly team members, approximately 27% are full-time and 73% are part-time employees.
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We strive to help our team members turn their restaurant jobs into lasting careers.
−Removed: These career paths are made possible by a number of development programs, including the Certified Shift Leader (“CSL”) program at Chili’s, which is accredited as an apprenticeship through the National Restaurant Association Education Foundation and United States Department of Labor.
−Removed: Our CSL program gives hourly team members a clear path into management by providing knowledge, training and skills to become successful restaurant managers.
−Removed: In fiscal 2022, approximately 628 team members from the CSL program were promoted into management.
−Removed: We also provide separate development programs for new managers, managers preparing to become general managers and general managers preparing to become directors of operations.
+Added: We provide separate development programs for each of our new managers, managers preparing to become general managers and general managers preparing to become directors of operations.
Approximately 90% of our new general managers are promoted from our existing team members.
+Added: In fiscal 2023, our certified shift leader (“CSL”) apprenticeship program provided hourly team members the first step into the path to management.
+Added: Beginning in fiscal 2024, our hourly team members identified for potential leadership positions will be immediately elevated to assistant managers and we have discontinued the CSL program.
Our no-cost education program, Best You EDU ™ , provides foundational learning, ESL, citizenship preparation courses, GED, associate degree programs and other educational benefits, such as Spanish and standard tuition reimbursement.
−Removed: This program is available for all team members with a minimum of 45 days of tenure and at least 15 hours of work per week.
+Added: Beginning in fiscal 2024 this program is available to all team members on their first day of employment.
Brinker cares about the health and wellbeing of all team members and provides resources and opportunities to help team members be their best, while at work and at home with their family, with our Be Well program.
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career, social, financial, physical/emotional and community.
−Removed: In addition to our career development programs discussed above, we provide resources and opportunities to raise millions of dollars
−Removed: annually for charitable causes, and we provide annual fitness reimbursements for salaried team members and free mental health counselling for those enrolled in our benefit plans.
+Added: In addition to our career development programs discussed above, we provide resources and opportunities to raise millions of dollars annually for charitable causes, and we provide annual fitness reimbursements for salaried team members and free mental health counselling for those enrolled in our benefit plans.
We believe that every team member should feel valued and respected and know that their work is meaningful and makes a difference in our brands and our communities.
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We are committed to a workplace environment where every team member feels that they belong and where every team member can succeed.
−Removed: Our Board of Directors through its committees provides oversight for aspects of our culture equity and inclusion.
+Added: Our Board’s Talent and Compensation Committee provides oversight for aspects of our culture, equity, and inclusion, in addition to quarterly and annual reviews by our Board of Directors.
We are working to strengthen the foundation of our culture of inclusion and to build greater diverse leadership at Brinker through the following programs and initiatives:
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• DE&I Training – Online learning paths on topics such as conscious and unconscious bias, as well as additional mandatory training programs for certain operations leaders.
−Removed: • Communities of Interest – Five resource groups providing safe spaces for underrepresented groups and allies to develop connections, share ideas and encourage diversity of thought in the organization
+Added: • Communities of Interest – Six resource groups providing safe spaces for underrepresented groups and allies to develop connections, share ideas and encourage diversity of thought in the organization.
• Culture of Inclusion Series – Events to help educate team members about inclusion and different cultures.
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• Serving it Forward – allows us to go out and support, learn and impact communities to help create a better more-inclusive tomorrow partnering with non-profits that align with our giveback pillars of education, kids and hunger.
−Removed: COVID-19 Team Member Support
−Removed: When faced with an unprecedented pandemic, our team members stepped up to the challenge and demonstrated strength, resilience and commitment.
−Removed: Brinker stepped up to focus on the health and safety of our team members and guests and to provide significant financial support.
−Removed: Our efforts included the following, some of which includes efforts from fiscal 2020 when the pandemic began:
−Removed: • Safety – We immediately implemented enhanced cleaning and disinfecting procedures
−Removed: • Team Member Relief Fund – We paid approximately $15.7 million to help 41,920 hourly team members who had reduced or no working hours as a result of government mandated dining room closures
−Removed: • Health Screening and PPE – At shift check-in, all team members completed health screens, and we provided all our team members with face coverings which they were required to wear
−Removed: • Training – Team members completed COVID-19 specific training and at shift check-in, managers regularly gave reviews of policies and practices
−Removed: • Additional Funds – We paid hourly team members in certain circumstances for missed shifts due to a COVID-19 diagnosis, being in quarantine or living with someone diagnosed with COVID-19, and reimbursed for some out-of-pocket medical expenses incurred as a result of COVID-19
−Removed: • Benefits – We provided free mental health services for all team members and their families, and all team members enrolled in benefits were able to keep their benefits at the same discounted premium even if they were furloughed or no longer worked full-time
−Removed: Information Technology and Cybersecurity
+Added: Information Technology and Cyber Security
We pride ourselves on being innovators in our field, striving to create and procure cutting edge technology to improve the guest experience and create operational efficiencies.
We have created and implemented technologies to facilitate a contactless guest experience through apps, tabletop and handheld devices and QR code payment.
−Removed: Our restaurant operators utilize our back office systems for inventory control, curbside management, forecasting, demand preparation and productivity.
+Added: restaurant operators utilize our back office systems for inventory control, curbside management, forecasting, demand preparation and productivity.
Our service desk supports the needs of both our restaurant support center and each of our restaurants.
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We believe our information systems are sufficient to support our business and we continually seek to improve our processes based on the strategic and financial priorities of the business.
−Removed: Information and data security is a priority for us, and we are consistently reviewing and evaluating risks and requirements to keep the data we have secure.
Our existing cyber security policy includes continuous monitoring and detection programs, network security precautions, encryption of critical data, in depth security assessment of vendors and incident response guidelines.
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Management reporting on the effectiveness of these practices is provided to the Board of Directors, including the Audit Committee, on a quarterly basis or as needed.
−Removed: We have registered, among other marks, “Brinker International”, “Chili’s”, “Maggiano’s”, “Maggiano’s Little Italy”, “It’s Just Wings” and “Maggiano’s Italian Classics” as trademarks with the United States Patent and Trademark Office.
+Added: We are currently investing in new enterprise resource planning ("ERP") and human capital management to provide our restaurant management and restaurant support teams with the tools necessary to enhance our ability to record and track data, make more effective real-time decisions, and drive process efficiencies.
+Added: We plan to implement these new systems over the next year.
+Added: We have registered, among other marks, “Brinker International”, “Chili’s”, “Maggiano’s” and “It’s Just Wings” as trademarks with the United States Patent and Trademark Office.
Available Information
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In addition, you may view and obtain, free of charge, at our website, copies of our corporate governance materials, including:
−Removed: Corporate Governance Guidelines, Audit Committee Charter, Compensation Committee Charter, Governance and Nominating Committee Charter, Code of Conduct for the Board of Directors, Brinker International Code of Conduct - Making People Feel Special and Policy Governing the Improper Use of Materials.
+Added: Corporate Governance Guidelines, Audit Committee Charter, Compensation Committee Charter, Governance and Nominating Committee Charter, Code of Conduct for the Board of Directors, Brinker International Inc.
+Added: Code of Conduct - Making People Feel Special and Policy Governing the Improper Use of Materials.
The information contained on our website is not a part of this Annual Report on Form 10-K.
Compared sentence by sentence after normalising whitespace, quotation marks, case and digits, so re-formatting and restated figures do not read as changed language. Wording changes appear as one removal and one addition. The current filing and the prior one are authoritative.